Ecom Express Complaints & Reviews

Address: New Delhi, Delhi

I haven't received my product. The product should be delivered by 24th august 2016. But till now (31st august) i had not received my product. The tracking id showing that (Product is un delivered and reason code 331). Worst services by ecom express. I ordered product from paytm worst experience. I advice not to order the product with this ecom express.

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Salerohidas

Sep 1, 2016

Where is my product .tracking no[protected].
Plz send ur contact no Mahad office (Raigad Maharashtra(

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Address: 521102

Website: Ecom service

I placed a complaint for return to voonik products after submission of complaint within minutes I got a call from ur customer care person [protected] and he asked details about my complaint after that he asked my bank cust I'd no. After that I got otp he asked that also and I said y ur asking coz we want to credit ma'am this is our procedure he said again he asked my atm exp date and he asked to total some numbers with my pin no and again he asked otp.now that I get to my Brian he is fraud n just want to put down the call but he is requesting.wat is this ecom service is worst and customer care and total persons are fraud pls beware of this service.
Lavanya

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S.V. Gopinath

from Vijayawada, Andhra Pradesh

Sep 8, 2016

I had ordered a mobile but due to my situation i can't got it, but the delivery boy calling me again and speaking very ugly to me I'm totally upset after that i decided don't like to buy any products through the flipkart bye...

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Address: Pune, Maharashtra, 411057

Dear Team,

i have placed the order with order OD[protected].

Courier boys are worst man power of ecom. They dont know how to talk with customer. When they deliver the shipment. they dont come on time and when they come they dont want to wait for atleast 30 min for customer to accept delivery.

ECOM is worst service. Please dont opt for it.

Thanks.

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Sreerag Here

from Kanpur, Uttar Pradesh

Aug 30, 2016

I dint get this order by myntra product
your employee Mr.Dinesh kumar didnt call me also
i need this courier urgent. give me your delivery boy contact detail
Courier Name:EE
Tracking No.:[protected]

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Shyla Priya

from Mumbai, Maharashtra

Aug 31, 2016

I requested for replacement. BT till now no one came to collect the product

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Address: 641659

Website: Amazon

Awb#[protected],[protected]

My parcel was reached on 11th agust'16 in my location, still nobody contact me and come to my office for deliver the item but your executives are updated the fake info like consignee not available, consignee not contactable.

Its almost over 13 days, still my parcel in my location only. During these days i received 13 parcels from bluedart, expresbees, delhivery and dtdc. How other couriers are delivered the item?. Why you are not delivered and updating fake info like consignee not available, consignee not contactable. If you need proof, i will provide to you.

Regarding this issues, many times i complaint with ecom express customer care and also sent mail but no uses.

Ecom express is very worst courier in the world. Future, pls dont used to send this courier. Thank you.

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Address: 638656

Hello all,

Without attending the pickup simply i am getting a sms "your shipment[protected] is has not been picked up after 1st attempt on[protected]".
I am tried to reach you from this morning. Please arrange for reverse pickup.
For this item delivery also you took 18 days. For reverse pickup almost 10 days.

Please if you not able to deliver on time then stop the service for those places.

Need a solve this asap.

With regards

Ecom Express customer support has been notified about the posted complaint.

Aug 23, 2016

Updated by Jayanthi Lakashmanan Hello All,

Without attending the pickup simply i am getting a SMS "Your Shipment[protected] is has not been picked up after 1st attempt on[protected]".
i am tried to reach you from this morning. please arrange for reverse pickup.
for this item delivery also you took 18 days. for reverse pickup almost 10 days.

please if you not able to deliver on time then stop the service for those places.

need a solve this asap.

with regards
Jaaynthi

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Shyla Priya

from Mumbai, Maharashtra

Aug 31, 2016

I requested for replacement. BT till now no one came to collect the product

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Address: Ranchi, Jharkhand, 834008

I was supposed to get my product ordered from amazon on by tracking no.[protected]. I got a message on 22.8.16 morning that the product will be delivered today but after sometime i got a message that the product delivery is delayed due to customer request. This is a clear lie on the part of courier company. This is the pathetic courier service. The customer is being cheated and blamed at the same time. Customer care no. S are also not answered. There is no way for customer to get in contact with courier service. My contact no. Is [protected]. If my product is not delivered in a day i 'll be complaining against this company in consumer court.

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Address: Cachar, Assam

My order from flipkart having courier ecom express with tracking id[protected],[protected] &[protected] is not yet received. But in racking site is showing that consignment is reached at delivery location . Also i have not received any calls/reminders from courier site. Kindly look into the matter.

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Address: Purba Medinipur, West Bengal, 721134

Respected
Sir / madam,

As a customer i purchase a mobile name as micromax canvas juice 3 q392 (8gb, cosmic gray) from snapdeal through cash on delivery as on 11.08.2016 by home delivery through ecom plus with tin no.[protected], and ther seller name is onesto retail - hyd_mandal-voi1 and the tin no. Of the seller is [protected]. All details given below the attachment file.

Actually important factor is when the product takes on my hand after one day product seen defect like : 1. Without using the application handset becomes too heat, 2. One ray created on left side full home display always, (Very important fact) 3. Set created hang sometimes.

So kindly returns and replacement of micromax canvas juice 3 q392 (8gb, cosmic gray) as soon possible its too urgent.

—

Thanks,

Biplab
[protected], [protected]
([protected]@gmail.com)
([protected]@gmail.com)

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My order no.[protected] of amazon india having courier ecom express with track id[protected]. Yesterday ecom express reported that my address was not found by their delivery person. Today also same thing has happend.
But i never received any phone call from the courier person yesterday or today and i am residing beside state bank of india; tribeni ; dt hooghly in west bengal.
So location is well defined and no question arises for not found case.
Pls solve the case asap.

Ritwik
Tribeni, west bengal

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Address: Rayagada, Odisha, 765017

Website: www.ecomexpress.in

Sir,
my bill no[protected]
By tracking it on its website it is showing undelivered. Why it is not delivered it is not showing about that.
Sir I want it as immediate as possible. So do something for my complain.

Aug 09, 2016

durgakishore's response service is most worst.

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durgakishore

from Thiruvananthapuram, Kerala

Aug 15, 2016

Dear Sir,

Their is no response in Ecom Express Services and also service is most worst please do not play with customers change the courier services and take action as soon as possible.

Warm Regards,
Kishore.

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Rtn Ilam Parithi

from Sivagiri, Tamil Nadu

Aug 19, 2016

I'm order two items in Amazon, amazon send via your courier service but still not delivered[protected] this is my order number

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Address: 614810

Order no-[protected] please detail my order date -30th june cash on delivery .delivery date 7th august

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Address: 625002

I have booked two products on shopclue. First booking product i haven't received because due to your courier wost delivery service. Next product 3 days before i am booking snapdeal. Yesterday i am received. Check your service. So arrange my booking delivery immediately. My snapdeal booking number:[protected]

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Snapdeal.com Customer Care

from New Delhi, Delhi

Aug 13, 2016

Dear gayumani,

We found some conflicting issue in your complaint. Can you please confirm whether your concern in regarding Shopclues or Snapdeal.

Regards,
Team Snapdeal

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Address: 638153

Sir/madam,

We have ordered in shopclues with the tracking number as[protected]. We got a message from ecom express (Erode branch) on 30th aug that they have received the product from shopclues. It has been a week now, they haven't delivered the product they received. Poor delivery. Worst man power they have. Please take necessary steps as soon as possible.

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bistho

from Chennai, Tamil Nadu

Aug 6, 2016

I hope to get the courier status tracked and updated on the website accurately

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bistho

from Chennai, Tamil Nadu

Aug 11, 2016

We had a courier to be delivered by eCom express. The tracking status showed it was delivered, but it was not actually delivered. This shows the poor quality of the work and the careless attitude.

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Address: Tumkur, Karnataka, 572103

Website: snapdeal.com

I had placed an order from snapdeal and was expected to receive the product with in 21st july. i tracked the order and the status says,

Undelivered (reason code : 223 - address incomplete)

I have placed many orders earlier as well and have received the product the same address. then how can you say the address is incomplete.

Waybill number :[protected]
Order number : fcgc1600079

Please resolve this as soon as possible.

Aug 6, 2021

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 30, 2016

Dear hspace,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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Address: Kolkata, West Bengal, 700030

Website: ECOM express

I have ordered from myntra.com on the 2nd of july and my shipment was sent through ecom express. my shipment number is[protected], i got a message of delivery on the 11th of july at 4pm and did not receive the parcel. at 7pm i got a msg saying due to some issue it wasn't delivered. from the 12th i have been calling myntra customer care as well as the nearest ecom express courier people but they are not giving me information, they are keeping on giving me different phone numbers which comes switched off and they say that it will be delivered today but i don't see a sign of it everyday. today the ecom express people was suppose to deliver by 11:30am but they said they don't know about my order. this is a complete fraud case. my shipment costs a lot. i'm not being helped by myntra as well.

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Sushmita18

from Mumbai, Maharashtra

Jul 14, 2016

I have ordered from myntra.com on the 2nd of July and my shipment was sent through ECOM EXPRESS. My shipment number is[protected], I got a message of delivery on the 11th of July at 4pm and did not receive the parcel. At 7pm I got a msg saying due to some issue it wasn't delivered. From the 12th I have been calling myntra customer care as well as the nearest ECOM express courier people but they are not giving me information, they are keeping on giving me different phone numbers which comes switched off and they say that it will be delivered today but I don't see a sign of it everyday. Today the ECOM express people was suppose to deliver by 11:30am but they said they don't know about my order. This is a complete fraud case. My shipment costs a lot. I'm not being helped by myntra as well.

Holding my shipment without any notice and not giving me proper information

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ram30410

from Hyderabad, Telangana

Jul 15, 2016

I have ordered from snapdeal.com on the 6thof july and my shipment was sent through ecom express. my shipment number is[protected], Order No :FCDE2481370 i got a message of delivery on the 14th of july at 4pm and did not receive the parcel. at 7pm and there is no update activities on last two days in tracking logger, Please deliver my product today end of the day, I need that product very urgently please looking into this issue ASAP.

Regards,
Ramesh
[protected]
ramesh.[protected]@gmail.com

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inderjeet8

from Baddi, Himachal Pradesh

Jul 16, 2016

plz mark mail on below BRANCH id

ayan.[protected]@ecomexpress.in

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Atul13

from Ludhiana, Punjab

Jul 27, 2016

Ecom express courier service is very bad service. My courier was reached 15/07/2016 to 20/07/2016 was delivered to me on And Ecom express courier service from any delivery boy didn't even at my house and not come a any phone.

In Abohar

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rohan jain 28

from Mumbai, Maharashtra

Aug 11, 2016

Sir my product is sent by snapdeal and it is not diliver yet to me sir please give me a final date of arriving of the product to me i am in need of this product .
And your courior complain number is also not working
sir please sent my product to me as soon as possible .
Thank you

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Address: 560026

Hi Team,

I have booked products through myntra, i recieved my first order on 11th july, whereas i didnt get call for the second one but they have sent message stating that 1st attempt has been made, without even reaching how can they tell attempt has been made.
How come I have received call for the first one and not for the second one.

Tracking No:[protected].

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2021

Ecom Express Customer Care's response Dear Anitha,

Greetings from Ecom Express

Thank you for writing to us. With reference to your query regarding the said order, wanted to inform you that the AWB/Tracking number you provided was incorrect. Request you to kindly cross-check the tracking number with the shopping portal for us to assist you.

Regards,

Team Ecom Express

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Samriddhi Singh

Sep 18, 2021

Hey !
Today I got my parcel from Western wear website . But the thing is that I asked for a white colour of dress but I got purple one . So, I wanted it to exchanged .I am trying to get connected with the website and wanted to tell them my issue but they are not replying .
So, plz check it once out otherwise I have to take action against them

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Ecom Express Customer Care's response, Sep 29, 2021

Verified Support

Dear Samriddhi,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

Regards,

Team Ecom Express

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Address: 400703

I have raised a pick up:[protected].
No one has come yet to pick it up and it says that first attempt failed.
I have tried calling the customer care but it seems to be busy since last 1 hour
Pick the product asap.
this is the second time.
The service is worst and so as the courier persons.
The product was buyed from abof.com
Resolve the issue asap...

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Address: 606001

Update: Hi Sathya! Mohini Marketing Analog watch with pink stone for women from your Paytm order #[protected] has been shipped by the seller via Ecom Express with the tracking #[protected]. Estimated date of delivery for your item is Fri Jul 08 2016 to Mon Jul 11 2016. 1+1 Offer on movie tickets at Paytm. Book Now.
TODAY THE DATE IS 11-7-16

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My package docket no.[protected] from amazon was to be delivered on below mentioned address:
Pooja c/o wipro enterprises ltd., plot no.77 epip, phase 1, jharmajri, teh nalagarh, baddi.
It was not delivered to me and the status was updated as delivered (09/07/2016).
On enquiry the customer care gave the number of local contact [protected], who further gave the number of delivery boy [protected]. the delivery boy said that he had delivered the package at security gate of wipro but no package was recoverd from there. not a single call was made to the person to whom the package was to be delivered. i dont know what kind of delivery statergy it is? secondly if i have to make all the calls to track the package then what is customer care for?
I want to know who is responsible for the loss of my package. i will file a complaint in cosumer court for this poor service also mark the same to amazon.

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Address: Dehradun, Uttarakhand, 24

Website: www.ecomexpress.in

My delivery payment rs.425 was prepaid but during delivery the delivery boy took payment from one of my family member. actually i was out of the house when the order came and my family member didn't know that the amount was prepaid and the delivery boy ask for the payment so they gave rs 425 to him. he don't even send me message that your order is reaching. this is my worst experience with ecom express....

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Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 311

Awb number 170011973

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About ur customer care

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ECOM courier service is not good one

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Ecom express courier - very worst courier services

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Shipment no:505799043 (order no:2026344038) revesr pickup

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Complaint against delivery

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Not received

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Returns and replacement of micromax canvas juice 3 q392 (8gb, cosmic gray)

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Non delivery of item and sending wrong status report

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Undeliverde

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Not delivery

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Shopclues product not received

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A product not delivered for the past one week ordered via shopclues

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Parcel not delivered

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Holding my shipment without any notice and not giving me proper information

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Clothes

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Pickup not been picked up yet

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Iam not received the parcel

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Package delivered wrongly.

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Delivery payment was prepaid although they ask for payment

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