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Ecom Express Complaints & Reviews

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Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 316

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A
anilsim
Mar 26, 2015
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Address: Gaya, Bihar

02 consignmets(booked by paytm) bearing airway bill no[protected] and[protected] is still lying with delhi transit from 24 mar 15.the delay in delivery is not understood.kindly interfare the matter for speedy delivery before 28 mar.being a reputed company, this type o[censored]ndue delay affects ur reputation.its very poor service...
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    J
    jayeswar
    from Pune, Maharashtra
    Mar 25, 2015
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    Address: Pune, Maharashtra

    Hi, I ordered a item in shopclues[protected]. It was shipped and I got msg from ur side(awb[protected] that it was out for delivery on 19th of ths mnth. till now it is not delivered and u updated it as delivered while we r tracking the order. can u please look at this once.bcoz it is valueable to us whatever the product it is.
    Ecom Express customer support has been notified about the posted complaint.
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      R
      roma14
      from New Delhi, Delhi
      Mar 10, 2015
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      Address: Gurgaon, Haryana

      I ordered American Tourister rust polyester backpack Paytm order no :[protected] ecom ref no :[protected] in tracking i saw it as Undelivered (Reason Code : 331 - Consignee requested for future delivery). Please deliver it tomorrow in between 11 am to 6 pm at the given address
      Ecom Express customer support has been notified about the posted complaint.
      Mar 10, 2015
      Updated by roma14
      I ordered American Tourister rust polyester backpack Paytm order no :[protected] ecom ref no :[protected] in tracking i saw it as Undelivered (Reason Code : 331 - Consignee requested for future delivery). Please deliver it tomorrow in between 11 am to 6 pm at the given address.Name is Sweta Pandey...
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        M
        Madhusudanarao Bollojula
        from Nellore, Andhra Pradesh
        Mar 9, 2015
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        i ordered Basic Baby Walker (BRANDED and HIGH QUALITY) Code: 6016552 Merch Ref: Branded Baby Walker order no :40416463 ecom ref no :[protected] in tracking i saw it as Undelivered (Reason Code : 223 - Address Incomplete). Please deliver today, Mobile no is [protected]/[protected].name is kavali sivakumar
        Ecom Express customer support has been notified about the posted complaint.
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          T
          Tejaswini Aishu
          from Hyderabad, Telangana
          Feb 25, 2015
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          Address: Hyderabad, Andhra Pradesh

          i have ordered a product on nyka, i havent recieved the product for many days.and it is prepaid.i have called a customer executive and he is such a [censored]ng person.he didnt even respond to me in a pleasing.he is such a rude person i have ever talked..and poor service takes lots of days to deliver a product..
          Ecom Express customer support has been notified about the posted complaint.
          Yes.I am agree with you.Ecom is very sad service among all courier.
          yes i am too agree with you. such a bad service ...
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            M
            Mari A
            from Teni, Tamil Nadu
            Feb 21, 2015
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            Address: Erode, Tamil Nadu

            Order #37519755 ORDER DATE:09 Feb 2015, 06:26 PM PAYMENT METHOD:CITRUSPAY NETBANKING This order is shipped via Ecom Express. The tracking number for this shipment is[protected].To track this package click on the tracking number shown above. This order Bagging completed (21/02/2015 10:28 AM ) but Product Not delivery On 13 days .what delay . Resan for mail id imedeatly
            Ecom Express customer support has been notified about the posted complaint.
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              B
              bhart64
              from Chennai, Tamil Nadu
              Feb 19, 2015
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              I have ordered a sari from mantra's site and they couriered me through Ecom Express, But that is not reached to me on time and i called to the courier person of Ecom express he not answered me properly anything and told he will not deliver the item on that address although it is there duty to come to that particular address to deliver the item every courier come to that address.Ecom express services are not satisfactory they harass the customers.I have to stop buying from myntra.com just because of this.
              Ecom Express customer support has been notified about the posted complaint.
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                S
                shubhamg5555
                from Noida, Uttar Pradesh
                Feb 14, 2015
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                Address: Jaipur, Rajasthan

                What the Hack Man !! When I was searching about my package shipment details on the EcomExpress, what I found is that my package was not delivered due to Consignee non-availability. I mean where your Delivery Boy is searching for me, in his own world ?? I was at my home throughout the day. STUPIDITY SPOTTED !!! Air Waybill No :[protected] Order No :[protected]
                Ecom Express customer support has been notified about the posted complaint.
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                  R
                  Ritu Meena
                  from Delhi, Delhi
                  Feb 9, 2015
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                  Address: New Delhi, Delhi

                  These People have no working ethics. They kept on postponing the delivery of the products. For my surprise they are still postponing it. I called them and they were rude to the extent of saying That they wont register any complaint in this regard. They even laughed over the issue. Lakshmi singh - Employee id : 12530, from Delhi office was specifically rude. If I don't get the products Ordered in another day or two, I may take necessary legal Steps in this regard.
                  Ecom Express customer support has been notified about the posted complaint.
                  nobody contacted..ultimatly the package got delivered in 15 days. no response from neither snapdeal nor from e com express. thats how the customers are treated.

                  Delayed Delivery

                  Flipkar.com - AWB #[protected]. Scheduled Delivery - 29th October, 2014 but there is no sign of delivery ECOM - highly unprofessional
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                    R
                    Raj00007
                    Jan 31, 2015
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                    Worst ever courier company on Earth - Just avoid

                    Address: Pune, Maharashtra

                    Folks, Just avoid the ecom express. Its worse of the worst courier company that lacks any professional ethics, or commitment or service attitude. - The management itself is least bothered in the service - No customer contact/ escalation contacts - The Only ONe phone number of site is never picked - No replies - The movement of the consignment is totally random- for a consignment which might take 2 days to deliver, it might be lying...
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                    P
                    prasad0987
                    from Hyderabad, Telangana
                    Jan 28, 2015
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                    Address: Hyderabad, Andhra Pradesh

                    Ecom Express is THE Worst Courier company exsisting in india ... i stoped using shopclues and myntra websites only bcas thier courier partner is Ecom Express ... they dont have a customer service number in hyderabad ... even you cant get in google or justdail service ... They delayed my product shipment 6 days for today ... i got a message from ecom express that product will be delivered on jan 22 2015 which i ordered in shopclues but nothing happened until now ... i have called thier customer number almost 100 times but none of supprt picked up a call ... lost valuable time and money to call thier support ... plz avoid shopping sites which use ecom express as thier courier partner
                    Ecom Express customer support has been notified about the posted complaint.
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                      J
                      Jhumi
                      from Chennai, Tamil Nadu
                      Jan 24, 2015
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                      Address: Visakhapatnam, Andhra Pradesh

                      I have booked one item on 19 Jan 15.The seller send the item by the Ecom Express on 21 Jan 15 vide AWB no.[protected]. I have called customer care 04 times and requested the item to deliver before 26 Jan 15.But the item is in transit last 04 days to reach Hyderabad.Even if I will travell Hyderabad from Delhi by road it will take 02 days to reach.But due to irresponsibility of the company(Ecom Express)the item could not reach by 26Jan 15.And also the company executive received my call was not behaved properly.He just disconnected my phone in a wrong way.I want an inquiry against the company as well as the executive as earliest and a report should be email to me for further action.I will move to consumer court if the item will not reach the destination before 26 Jan 15.My email I'd is [protected]@gmail.com & [protected]@yahoo.com.I want strict discipline action against this type cheat to the citizen of India.If it will not solve in ur level just let me inform I will move to court.Thanks
                      Ecom Express customer support has been notified about the posted complaint.
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                        S
                        sowmyakannan
                        from Mumbai, Maharashtra
                        Jan 23, 2015
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                        they picked my product which i have returned, but not yet received message or mail from delivery service and from snapdeal...i have not received my money back...worst courier service...i'm having pickup receipt...i want my money back..do take any action
                        Ecom Express customer support has been notified about the posted complaint.
                        Dear Sowmya Kannan,

                        We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
                        Thank you for cooperating.


                        Regards,
                        Snapdeal Online Team
                        I have not received my refund yet
                        The customer support always said ur request is in process state I have provided all the details to snapdeal customer support they said ur product has not delivered and it return to our warehouse so I will go for a legal action regarding them
                        Registered no-[protected]
                        Product of htc one m8 grey
                        Name- ANUJ Pachori
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                          J
                          jitenderdlu
                          from Bakloh, Punjab
                          Jan 10, 2015
                          Resolved
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                          Resolved

                          i have joined this company for recharge of Dth and mobile rechages. they attachem me to way2digital.in for recharge system of mobile and Dth rechage. after sometime my user id stop working when i talk to Mr. Abhishek through which i had joined this business he responed me negative and asked for more money. it is my personal experinace that ecom solution of west bengal is an fraud company. so pls dont waste your money by joining this company.
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            R
                            Rajantut
                            from Delhi, Delhi
                            Jan 10, 2015
                            Resolved
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                            Resolved

                            Address: Virudhunagar, Tamil Nadu

                            I have ordered for a Product in www.whaaky.com on 26.12.2014 they have send me through the Ecom Express Courier on the same day and Expected Delivery Date is 29.12.2014 but today 10.01.2015 till not received the courier very worst service so people Don't order in www.whaaky.com. Order No. S80690943 Courier Consignment No :[protected] I have Emailed this to Ecom Express CC there is no reply. I have contacted Whaaky.com CC there is no one to pickup my call.
                            Aug 14, 2020
                            Complaint marked as Resolved 
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                              N
                              Naveenchandcomplnt
                              from Avinashi, Tamil Nadu
                              Jan 4, 2015
                              Resolved
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                              Resolved

                              Address: Visakhapatnam, Andhra Pradesh

                              Iam a doctor and i haved booked an electrical appliance through online shopping, and it was delivered by ecom express. The delivery person called my for 2 minutes continously when i was attending a patient. I could not take the call and called him few minutes later. He started talking rudely and i had to go and collect package by myself to where he was . Even then i tried to explain him i was busy. But, he started using abusive language in front of the patients. I warned him not use such language and show respect for my profession, instead he stared abusing my profession and my professional skills. I was deeply hurt by this incident. I would have gone to the police, but i thought it would be better dealt by consumer care people. I seek proper justice for me and train your employees properly, how to behave socially and try not to be a gangster to your customers. The incident was never acceptable. And i would like to know what action has been taken regarding this matter by your company, failing which i would proceed to the court of law. The tracking number given for the product is[protected], delivered at kgh visakhapatnam on 2-1-2015.
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              Ecom Express customer support has been notified about the posted complaint.
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                                S
                                sobhahari
                                from Delhi, Delhi
                                Dec 27, 2014
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                                Address: Vellore, Tamil Nadu

                                Sir, Good morning. I have booked an item through snap deal. Till date I didn't get any sms from your end. The snap deal has handed over the shipment to you 18 Dec 2014 and intimated that the shipment will be delivered on or before 26 Dec 2014. I tried through the tracking system also, but says it will be delivered on or before 26 Dec 2014. And also it is not updated after 18 Dec 2014. So do need ful to deliver the shipment in time.
                                Ecom Express customer support has been notified about the posted complaint.
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                                  M
                                  mukesh shah IP
                                  from Delhi, Delhi
                                  Dec 20, 2014
                                  Resolved
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                                  Address: New Delhi, Delhi

                                  hi, i am MUKESH SHAH as a prop. of indian products. today i got your service is very bad . today i got and order in our snapdeal panel. My snapdeal seller code is-S2aea1. I already called the Ecom express courier their contact no is given below. and all the employees are false there are 25 times i called that's Ecom express every numbers. [protected] ecom express courier no.(office contacts) [protected]- MR. VIKAS (pickup boy no.) [protected]- VISHWAJEET (pickup boy no) i already mentioned them about our snapdeal pickup. but they don't give me any response for this . and always say this to me that his pickup boys are about to come on my pickup address . that's given below . so this is not my fault, and i humble request you please arrange the pickup by(ecom express courier) for the snapdeal pickup. pickup add:-INDIAN PRODUCTS ([protected]@outlook.com) Mukesh shah(Prop.) [protected] Add: C-338/15, Gaurav Nagar-II, Prem Nagar-III, near Ch.B.S.M.Sr.Sec.School, kirari suleman nagar Nangloi, New delhi-110086 Contact: [protected]
                                  +1 photos
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  Ecom Express customer support has been notified about the posted complaint.
                                  hi,
                                  i am MUKESH SHAH as a prop. of indian products. today i got your service is very bad . today i got and order in our snapdeal panel. My snapdeal seller code is-S2aea1. I already called the Ecom express courier their contact no is
                                  given below. and all the employees are false there are 25 times i called that's Ecom express every numbers.
                                  [protected] ecom express courier no.(office contacts)
                                  [protected]- MR. VIKAS (pickup boy no.)
                                  [protected]- VISHWAJEET (pickup boy no)
                                  i already mentioned them about our snapdeal pickup. but they don't give me any response for this . and always say this to me that his pickup boys
                                  are about to come on my pickup address . that's given below . so this is not my fault, and i humble request you please arrange the pickup by(ecom express courier) for the snapdeal pickup.

                                  pickup add:-INDIAN PRODUCTS ([protected]@outlook.com)
                                  Mukesh shah(Prop.) [protected]
                                  Add: C-338/15, Gaurav Nagar-II,
                                  Prem Nagar-III, near Ch.B.S.M.Sr.Sec.School,
                                  kirari suleman nagar
                                  Nangloi, New delhi-110086
                                  Contact: [protected]
                                  Dear Mukesh shah,

                                  We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
                                  Thank you for cooperating.


                                  Regards,
                                  Snapdeal Online Team

                                  item not delivered

                                  my order no[protected] way no.[protected] by ecom exp expected delivered date is 17 oct but not yet received

                                  no delivery

                                  order to snapdeal date on 11.11.2014 its not received my product order no.[protected]
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                                    Bhawana Soni
                                    from Surat, Gujarat
                                    Dec 20, 2014
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                                    Address: Bangalore, Karnataka

                                    Order No.: #058302 Waybill No.:[protected] I ordered 3 pair of sandals from STREETSTYLESTORE and my order arrived in Bangalore 3days back and they updated their status out for delivery and than consignee not available. i don't understand they haven't called me once and why these kind of wrong reasons. When i try to call on customer care as usual they will pick the call and than disconnect it. If they can't do delivery on time than why are they running this courier company such a third class service. Why are they updating wrong status.
                                    +1 photos
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                                      K
                                      kirankumarkamana
                                      from Coimbatore, Tamil Nadu
                                      Dec 20, 2014
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                                      Address: Hyderabad, Andhra Pradesh

                                      Air Waybill No.[protected] Order No.SLP[protected] from snapdeal they said that u will deliver today is there any delay... what is the contact no of hyderabad adress. my orders are as below Achievers Usb Data/chargning Cable For Samsung S2/s3/ S4/ Note 2 2 Generic 2 Ampere Charger Adapter For Samsung N7100 Galaxy Note 2 S2 S3 S7562 And All Other Devices For Faster Charging
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Dear Kiran Kumar Kamana,

                                      We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
                                      Thank you for cooperating.


                                      Regards,
                                      Snapdeal Online Team
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