Ecom Express Complaints & Reviews

Ordered an external harddisk from Snapdeal.com . Seller shipped it on 24-Nov and promised date of delivery was 29-Nov. Ecom Express customer care says AWB untraceable and Snapdeal Customer Care cites system upgrade issue. No sign of a shipment sent from Hubli to Bangalore itself in Karnataka even after 8 days. Status says it is still in Hubli Looking at the similar complaints against Ecom Express+Snapdeal, I suspect a fraud or a hand-in glove operation.

Sir, I have to return a product for shop clues. My tracking number[protected].Today two has gone to Shipment sent for Delivery from Delhi Hub to ( Mayur Vihar phase 2) Delhi but E com courier service hasn't effectiveness.i am so disappointed to e com service company influence .

I ordered the product on 20 Nov, 2014 and according to the company it would be delivered maximum upto 26 Nov . But when I checked the status today i.e. 29 Nov, I found that the shipments are still lying at Bangalore pick up centre ( although have been connected to Delhi Hub ) on 21 Nov . The carrier company is causing unnecessary delay in the delivery and it is causing a lot of trouble to me which is not bearable. And this further delay shall be reported to the consumer court under mental harassment and poor services.

Order number 24273345 was placed on 22 Oct 2014, 01:04 PM and he tracking number for this shipment is[protected] . estimated delivery was updated as Between: Mon 3 Nov and Tue 4 Nov. I checked after 10th Nov on the website(both Shopclues & Ecom express) and the status was shown as "Undelivered - Returning to Origin" Since both Shopclues & Ecom express have a HORRIBLE CUSTOMER CARE SERVICE, I AM NOT ABLE TO CANCEL THE ORDER, NOR IS THE ORDER DELIVERED, NOR IS THE ORDER REFUNDED Around 8th of Nov, after much googling & multiple phone calls, I was able to reach to an ECOM express customer care representative & he said they have a backlog of 50thousand shipments stuck at bangalore & will be delivered in 48 hrs. I checked after 2 days & saw the status that "Undelivered - Returning to Origin" since then I have been trying to reach Shopclues & ecom express. Both lines are always busy & never get through. I do not need that product anymore & want to cancel the order, but there is no option to cancel it now. I emailed the Shopclues Customer care & they said they will refund once they receive the shipment back. the ECOM xpress website shows that the package is at Bangalore. then why are they not delivering it. I AM NOT RESPONSIBLE FOR THE DELAY OR LOSS DUE TO ECOM EXPRESS. I JUST WANT MY REFUND TO HAPPEN. I have spend so much time & efforts in trying to reach both customer care number & hence posting this review.

Hello B.VENKAT, We are very happy to inform you that your Order #26762615 has been shipped. The tracking number for this package is[protected] and it has been sent via Ecom Express .this item delivered to me on[protected]:30 pm THE MAIN COMPLIANT is he is again charged money for prepaid delivered and HE ALSO THEFT MY MOBILE it cost of 11500 ihave IEMI NO for this mobile and i will compliant police plz update the courier boy deatails immediatly.

Sir My Tracking number is[protected] is at ur dehi office from last 15 days and lingering me from 15 days I CALLED 10 TIMES TO UR CUSTOMER CARE BUT NOTHING HAPPENED..THE SHIPMENT IS VERY URGENT AND DUE TO WHICH I FACE DEFAMATION AND LOSS.NOW I AM LAUNCHING An F.I.R AGAINST UR COMPANY.THE SHIPMENT I REQUIED FOR MY MARRIAGE AND I AM SORRY TO SAY THAT ONLY 2 DAYS LEFT .I[censored] CANT SEND ME MY PARCEL IN 2 DAYS THEN FACE THE ACTION THROUGH LEGAL COURT.

I had ordered a mobile phone from Snapdeal on 18.11.2014. On 19.11.2014 it reached Ecom Express Belgaum hub.Even after 6 days the product has not been shipped and it is still at Belgaum.Such a delay from the courier company canot be justified.Request you to deliver the product as early as possible. Way bill No.[protected]

i bought a DSLR from snapdeal on 12nov 2014. product handover to courier company on 14 but still till date i have not received my product.i contacted with snapdeal buy they r saying "Your product has already shipped by the seller, however it has been delayed by the courier service due to reasons beyond our control." then who is going to take care about the product. i contacted the courier company now they are saying pls wait for another 5 days. I don't know what then hell is going on it's already more then 10 days & on site product status "In Transit". snapdeal should think about the courier service provider bcz it's effecting there customer satisfaction tag.

I have ordered one important gift for my marraige anniversary and its not delivered on time. They have given estimated delivery date on 21-Nov-2014 but still the item is in Delhi, and its not possible to reach to Hyderabad on same day. When i check status they put online status as below and there is no progress after this date till today. [protected] | 13:36:25, GORAKHPURShipments connected from GORAKHPUR Pickup Center to DELHI HUB

The WORST Logistics Company Ever used by Snapdeal.com They have listed a non working phone number on their website and Snapdeal.com partners with such a unprofessional logistics company. Even the cheapest courier company has a working phone number and they deliver on time to Metros. Damn the tracking status still shows transit for my order from last 7 days. The items are being shipped by www.snapdeal.com from Delhi. It hardly takes 4 days to deliver the products in a metro city and now after cursing them on facebook. They have told me that they have offloading issues and the shipment wil be delayed. Snapdeal.com doesnt want to cancel the order and initiate refund. Guys please be aware of ecomm express and stop buying from Snapdeal. And if any other ecom website has a tie up with ecom express dont buy from them. Their facebook page is loaded with complaints, people are waiting for their products for weeks and their guys arent remorseful. Man made a mistake buying from SNapdeal. They have lost a customer for sure and I hope they lose 1000's more.

i have ordered a Bike body cover on Nov11th, estimated delivery date is nov 19 :D, , , , , I was checking status everyday and it was will be delivered on estimated and product never delievered till Nov 19th, , Now I'm checking status today (Nov 20), , status is "consignee not available", , No one has called till Nov 19th from this courier and they have updated like this, , , Snap deal should avoid these kind of cheaters, waste fellows, , for delivering a simple bike cover they are taking hell of 8days and still counting, , useless, , , , i should not give a single star, , need to give "-100" stars, , no other way, need to give at least one, here after i will not order anything from Snapdeal if they are going to deliver through this courier. Also i will ask my frnds and everyone who are going to order in snapdeal. air waybill no :[protected] order no :SLP[protected]

Hi, I am Naresh from Advantage One Group I have orders 3 HP Deskjet Ink 3545 printer and yesterday I have recived only 1 delivery from Ecom Express and taken full payment for 3 printers. I have to receive 2 more but thers is no response from Ecom Express from Hyderabad location. I want my money back for 2 printers which i spent from my pocket. Kindly lookin to this issue and do the needful. Rgd Naresh [protected]

Hi Team, Order no:[protected] I Have ordered Two baby products which are 1.Glitz Baby Bedding Sets Green and 2.GlitzBaby 3 In 1 Baby Bed Carrier - Mix N match - Baby Blue. The products delivered by ECOM Express. Instead of delivered Two products. They have delivered only one product. But they charged for Two Products. When I opened my delivered packet i find out only one product. then I went to that ECOM Express courier point they did not given proper reply Please resolve my problem As Soon As Possible. Regards, Srinivasarao K +91-[protected] [protected]@gmail.com

Dear Team, I have ordered a product from whaaky.com. The Date of shipping was :[protected]:20:25.0. Till now I have not received the product. I have made 1000's of calls to customer care but from past 3 weeks every time the Ecomm customer care executives are giving only one commitment that I will get the delivery by today today today today today today today today today today today today today today today. I don't know when you peoples today will come. Kindly do the needful. Regards, Atul Kumar Singh

Ordered 3 products from snap deal on 27th october. i was supposed to receive the items by 4th November. One product was shipped through blue dart which i received on the expected date. The other products which were shipped through ecom have not yet reached me. Waybill no[protected], the product has been shipped back to snap deal without making a delivery attempt. The reason for non delivery is also not updated on the website. waybill no[protected], status on the website says item is at bangalore pickup center from 5th november onwards. Today is 11th november and it has not yet reached me. Please check

My shipment above was due on Sat 8th Nov. The online status shows it is connected to Delhi hub. However, I have not received the same at this time (Mon 10th Nov) Please indicate its current status, and delivery date/time. Thanks. S.N. Prasad Mob:[protected] E-mail: [protected]@gmail.com

Hi, I dint recieve my product yet. I've ordered this product on 29th October. I am not sure whether I am going to get my product or not? none of your number is reachable. Please reach me ASAP. my contact number is-[protected] thx, pooja

Hi, My order no is[protected]. I have not received any communication from any courier boy. But still the status showing in your website that there is no consigee with the address. So untrue. Every week I order something and same gets delivered on perfect time. But the case is totally different in your. I wanted this order by 13 nov, but seems it will not happen with the service you provide. Please do something and deliver the same. And don't put all wrong information in tracking status. Swapnajita [protected]

My order no. is 24428507, i ordered it on 23 Oct 2014 through shopclues.The expected date was Mon-03 0r Wed-05. Still it is not yet delivered ?? Please give the exact date of delivery.I have been surfing your site which has the same status of my order as was from 8 days. Please respond to this. Is this the way u deliver the products?? Please do tell whether the product comes or not i have to take strict action on it.

I have ordered via snap deal on Oct 29 and snapdeal shipped the consignment on 30 Oct via Ecom express. ECOM express has the tracking update where they initially told it will be delivered on 04 Nov. After 2 days they changed the delivery date to 10 Nov. I called ECOM, its not simple, you have to spend at least 20 min to get you call connected. The guy who picked told me my product will be delivered on 05 Nov. I waited, and then i called on 06th since i can see the status the product was arrived to Bangalore hub. The lady committed me on a priority bases it will be delivered to me on 06 at any cause. 06 also went for a toss. 07 i called up customer care, again a person who picked me gave me a false commitment it will be delivered to me. All the calls i told them its an office address and Sat and Sun will be holiday. I really think whether Ecom express running the office physically or things are happening virtually for time pass?? Status in ecom site is still in Transit " Shipment at Delivery location BANGALORE". AWB #[protected] Guru