Ecom Express Complaints & Reviews

My air waybill no. :[protected]. I have ordered for an item from Snap Deal on 08/10/2014. The consignment was handed over to you by them on 11/10/2014. Till date I have not received the consignment. I tried to talk to your CSE but he himself did not have any knowledge about the where abouts of the consignment. I tried to check on your tracking link but was of no use. The tracking system is not updated. The last update was done on 20/10/2014 after I talked to your CSE. Can you tell me where the consignment is? Whether it will be delivered to me or not, or should I take any other legal action against all concerned? A very bad experience and a very bad service. Such an experience was not expected from reputed organizations - Snap Deal, and Ecom Express.

I am from Kashmir. I ordered a cellphone from flipkart on 18th oct and it got shipped by flipkart on very same day but it took Ecom 2 days to move it from bangalore to delhi and from last 6 days it is sitting there. I have started to freak out already... My waybill no. is[protected] My phone no. is [protected]

i ordered a phone from Flipkart on 17-oct-2014 which is not delivered, i also tracked it but THE SHIPMENT STATUS IS NOT UPDATED, it is in Delhi for many days, it says DELHI SHIPMENT AT DELHI 21-10-14, Their CUSTOMER CARE NO. IS ALWAYS BUSY (WORST SUPPORT).It's really sad that they still not delivered it to me. my order no[protected] waybill no[protected] my contact no.-[protected]

I have bought Loreal Paris Kajal Magique from shopclues on 14th oct. My Order #23204525 and the tracking number for this package is[protected]. When today I am tracking my product it is showing not delivered contact to customer support. They didn't call me or they not inform me also. I have paid my money also online. The service is too bad. Plz teach them lesson.

I have ordered a mobile through Snapdeal on Octo 18 and they are delivering it through Ecom Express. Whenever I try to check status, it shows its in delhi for last 5 days. I tried to contact Ecom Customer Care and it always says its busy. My order no is SLP[protected]. Check my status and inform me.

I had placed an order through Indiatimes Shopping on 11-Oct-2014 and the product was dispatched through Ecom Express and the expected delivery date was 18-Oct-2014 but I have not received the delivery or any updates from Ecom Express and when I checked my order status in Indiatimes shopping, it says received payment. My tracking ID is[protected]. Please update me with the delivary status.

I booked an order ID:[protected] through snapdeal on 16th October 2014 has not yet been delivered till now . since ecom have updated that the Expected Delivery Date was on[protected] at 1.57 PM Order No :SLP[protected], tracking no. :[protected] but the product is still in the shipper's location in Jaipur (shipper's location P/U Date is 22th October 2014 13: 58 ), I called so many time in customer care and but they do not provide me the reason why this parcel is still in Jaipur. kindly intimate the status of the the shipment and when the product will be delivered and let me know the reason of delay the product.

Worst service ever..service executives dont give proper answer..first they said that u will get yr courier on or before 19th october then said on or before 24th october and then said on or before 30th october..what is this?very disappointed. my order id is[protected]

my consignment with tracking number: 20860489, supposed to be delivered at my Bangalore address. but they delivered it to address in Ahmedabad. Amazing service.And hats off to Shopclues for choosing such crap and worst logistics who dont even bother to authenticate the user/address befor delivering the product. Now, since then it has been a month I have been following up with Ecom and Shopclues but have not got any refund or my product. We wish to being these issues to the Consumer court who help us in getting our hard earned money with proper decision. Please take action on this.

I had a shipment arriving through Ecom express which was supposed to be delivered by 23/10/2014. Not only is the shipment undelivered, the online shipment tracking system shows the package as delivered. Shipment Id: 32187337 Tracking number:[protected]

I have the Below Orders : [protected] [protected] [protected] [protected] [protected] [protected] [protected] which should be at my place before 17 Oct 2014 but have not got a single Order(ShopClues.com) Even the second Order which says : [protected] | 15:34:23, BENGALURUUndelivered (Reason Code : 331 - Consignee requested for future delivery[protected] | 11:55:10, BENGALURUShipment sent for Delivery[protected] | 11:55:07, BENGALURUShipment at Delivery location BENGALURU[protected] | 12:52:06, DELHIShipments arrives at Pickup center DELHI

HI...My order ID:[protected] through snapdeal has not yet been delivered..since ecom have updated that the estimated delevery date was on[protected] but the product is still in the shipper's location, i need the delivery by 26th october(mentioned by the shipper).kindly intimate the status of the the shipment and when the product will be delivered

Item I have purchased on Snapdeal ( (Waybill No:[protected] Order No: SLP[protected] on 17.10.2014 has reached Bangalore on 20.10.2014 as per online status of ECOM Express tracking system. The item is yet to deliver to my address. If ECOM is unwilling to deliver, please inform the same by email/phone, so that I can initiate refund procedure with Snapdeal. Thanks.

I have ordered for two sarees in snapdeal " Ishin Cotton Multicolor Sarees Hansini" and "Ishin Rust Brown Cotton Saree With Unstitched Blouse" on 8th october 2014. But still now i didt receive my courier.Please do the needful as soon as possible. Please find the order details below: SNAPDEAL ORDER NO. : [protected] Air Waybill No :[protected] Order No. : SLP98426909 Thanks Sithara

I bought one headset from shop clues they dispatched on 16-10-14 Awb[protected] Order no 23516953 still I can't get my shipment(more than 10 days. if they send reg.post they will dispatch within 1-2 days. but you got service charge for 92/- and also taking tooo much time.this is very worst delevery.

I Had ordered a mobile phone through Snapdeal.com The seller had shipped the item through e com express via Waybill no:[protected] on 11/10/14 I am very much surprised to know that they didn't deliver till 23/10/14 I had been contacting their customer care from 19/10/14 for my package The package had been in Delhi hub till 20/10/14 Their customer care said that i shall receive the package on 22/10/14 But when i contacteed them today (23/10/14), they said that the package is in coimbatore and shall be delivered only by 27/10/14 All the promises they make is False. And the package status is not at all getting updated in their website Such a poor service Worst thing is that one of my colleagues who had ordered the same phone with the same seller and which was delivered by the same e com express on 20/10/14 The image i have attached reveals that their tracking system itself is poor and doesn't get updated at all Such poor response from the Courier service

Dear sirs, I have been a frequent purchaser from shop clues and flip kart, most of the packages are sent through Ecom express. A package sent on 17 Oct from Delhi to Chennai is still 23 Oct in Delhi and the status is in transit awb number[protected]. This is not the one and only time this has happened almost every time they take a week to ten days to deliver small packages . I think if they cant handle the packages they should stop accepting...

Airway bill No.[protected]. Order No.SLP89359944. Product Name:(Sony headphones). I have booked my order on (Snap deal) i.e(30/9/2014)and it is received by Ecom express on (1/10/2014) and again it was updated by Ecom express on (9/10/2014)so I request you to deliver the product as soon as possible.And now it has given the delivery date (021/10/2014) that has also been finished. Ph No#[protected] Email [protected]@gmail.com

My waybill#[protected] is with Ecom Express Delhi branch since couple of days and I have called many times to their customer service. Everyone says yes we have escalated and getting this done on priority and after that it is the same story. That the backend team has to do this and there is no way that they can communicate with them to work in this, but I have to live with problem that they are not able to deliver the package. There is no management escalation process and customer care agent is not ready to let me speak to a manager. Even I have contacted the co-founders of the company over linkedin and no progress. They simply saying even if we have the product we will not deliver this to you.

Hi, I regret to inform you that i purchased headphone from Snapdeal on 15th Otc 2014 and delivery time is 21st oct but still i did not get my product when i track my product i saw only dispatch time and when i call to Snapdeal she gives me ecomexpress no i call till 15 minutes but they can not receive my call as i am new customer on Snapdeal my experience is worst on Snapdeal especially courier service I have purchased many things from Flipkart, Amazon even new shopping kart Paytm they gives good service I naver come aagain on Snapdeal Regards Irshad Siddiqui Item-[protected] Awb no[protected]