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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Mar 11, 2025

Complaints 6417

Resolved

1266

Unresolved

5151

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 37

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Address: C / O 6B the aja daily office near little clinic, nagaram block - d stadium imphal East, D stadium imphal East

One guy call me and said your product from shopsy Flipkart has arrived courier from ecom express .. he said he can't proceed if i don't pay money first... I ask why would I pay? He said it's different courier...

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 19, 2022

Verified Support

Dear Thumka,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Your service is so bad because firstly my parcel has reached on 28 June in Delhi and the delivery boy has also come to us for delivery but he forgot our parcel and the very next day he called us, I was not able to take that call but just in a minute I tried to call back him but I was unable to call back because that no. has only receiving option not calling, after that time the delivery boy has not reached to us even though he knew my address, and now after 2 weeks they showed me that they failed to deliver my parcel... This was really disheartening and waste of time

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 19, 2022

Verified Support

Dear Ashok, ,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Please return the products and refund my amount due to not the correct products as per shown online. Please return and refund my amount. And do the needful

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 19, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: 10th Floor Ambience Tower ||, Ambience Island, gurugram, Haryana-122002

Mene ek sub order no.[protected]_1 ka parcel bheja tha jisme qty.3 thi,
yah parcel RTO ho gaya lekin jab parcel mujhe mila to usme mere pcs. nahi the usme wrong return nikala.

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madhavcreation

from Jaipur, Rajasthan

Jul 16, 2022

I have both video parcel packing video and unpacking video.

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 19, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Hyderabad, Telangana

Website: Www.Ecomexpress.in

For AWB [protected] which was supposed to be delivered to me on 28th of June 2022 has been reflecting as delivered on 25th of the same month which was supposedly not. Complaints were raised. Couple of times to customer care. But till date they keep on asking me wait and inform that this will be resolved ASAP which is not happening from their end. Need quick resolution on this and want my shipment to be delivered quickly asap

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2022

Ecom Express Customer Care's response Dear Jadhav,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team Ecom Express

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I have two orders coming through Ecom Express on Nykaa. Both the orders are in Mumbai and show ‘unable to connect’ in tracking. One of the orders is stuck since the last four days. I stay near Mumbai and the order should have been delivered by now. It just shows that the order will be delivered today since the last four days but the order is not delivered. It has nit even reached destination. There is no update or explanation as to why...

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Had ordered a cloud handbag from online shop Fit Hit from Meesho through Ecom Delivery. The product delivery date was frequently changed from 11th to 14th, from 14th to 17th, from 19th July. The product was supposed to be a gift for today 16th July. Really disappointed by the inconvenience caused. Kindly look into it.

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Jul 19, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Kuladiha, Vellora, Basta, Balasore

Der,
Sir/mem Hamare product pickup nahi ho raha he Ham ne 14/7/2022 me product returned Kelia dala but aj 16/7/2022 tak product pickup nahi ho paye. So please product received karlo👎👎👎👎😡😡😡😡

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 16, 2022

Verified Support

Dear Ratnakara,

Greetings from Ecom Express

We regret for the inconvenience caused. We will get this investigated and action will be taken against the errant official. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Tracking is showing network delay which i orderd from jiomart to be delivered on 16 july 2022

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 16, 2022

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the AWB number, the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 19th July.

Regards,
Team Ecom Express

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Awb [protected] showing unable to connect

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 16, 2022

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. Pleased be informed that the delivery of the said shipment has been delayed while in transit near Surat due to no entry. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same.

We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

Regards,
Team Ecom Express

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 22, 2022

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

We regret for the inconvenience caused. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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Hi I had a reverse pickup from redtape it was scheduled on 27 June and got cancelled on 2 July but no one came to pickup the order and I have rescheduled pickup many times but no one cares.very poor service.

+1 photos

Jul 16, 2022

Complaint marked as Resolved

No steps have been taken by the company

Ecom Express customer support has been notified about the posted complaint.

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Address: Gurgaon

My order was supposed to be delivered on 9th July 2022. Today is 14th July 2022 and I have not received it. I have called them up everyday and everyday they give me a new excuse as to why it wasnt delivered. Today I called them and was told that we are short on man power and that it will not be resolved till 19th July 2022 and we cant deliver any package in Gurgaon before that.. They are the worst company I have come across and highly rude and inefficient staff.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 15, 2022

Verified Support

Dear Kairavi,

Greetings from Ecom Express

We regret for the inconvenience caused. We will get this investigated and action will be taken against the errant official. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I ordered an item from vista print and meesho. Both the items reached same delivery center and meesho order has been delivered, vista print order got automatically cancelled stating the address is wrong.

I ordered from vistaprint again and it reached the same delivery center. I started following up and Ecom express guys informed it is in the wrong delivery center and send it to another delivery center. It's been there for a while and not yet delivered. Then I have some more meesho orders which is also stuck now in the same delivery center.

Please consider this as highly important and resolve it. I have made so many complaints and no one in Ecom express is really care about customer satisfaction.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. We will get this investigated and action will be taken against the errant official. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: 4-17,Anantapuramu (D), Kanekal (M), Jakkalavadiki(V)

I want to return my order because of bad quality of cloth and I received wrong order..Plz kindly receive my order

+1 photos

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Verified Support

Jul 14, 2022

Ecom Express Customer Care's response Dear Ashwini,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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Address: Bishungarh, Jharkhand 825312, India

My itam cancel but delivery boy deliverd kar diya itam delivery boy rakh liya

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 14, 2022

Verified Support

Dear Raj,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I was stopping myself to write this but at last you've @ecomexpress proven that people are right about the service of e com express. Literally pathetic and disappointing! The call doesn't connect, you can't reach out to the delivery agent, delivery is late, gets undelivered many times, delivery agent says they can't locate you, no replies to complaints, no mails nothing and etc

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

Ecom Express Customer Care's response Dear Sharma,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Balasore, odisha

Good afternoon. This is Suman Saurav Das. I've ordered a product from mi store app. And this morning i got message for out for delivery. And then after few hours he marked it as delivered. Now as it's delivered I'm not able to contact the courier boy. ( ECOM EXPRESS). I've complaint it to mi india and Ecom express. But no action has been taken. AWD ([protected]).

SUMAN SAURAV DAS
ODISHA, 756043

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

Ecom Express Customer Care's response Dear Suman,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team Ecom Express

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I have ordered a machine from meesho website and package has to come through e com express. In meesho arriving date is 16th july but on 9 th july i got a message about arriving on 9 th july. At 3 pm i got a call from delivery boy and ask for route. We have waited until 6:30 and late i called him, first he didn't respond then took and didn't understand anything. Then on ecom express site status shows undelivered, but i am here in my given address .i have paid cash through online. He didn't even call to say anything

Jul 10, 2022

Complaint marked as Resolved

My package is delivered

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I had placed an order on max fashion india on 23rd June 2022 ...and today is 9th July 2022 order still not received ...expected date of delivery was 1st July 2022 ...and there are no updates from 30th June 2022 ...I will appreciate it if order is delivered asap ...thankyou

+3 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

Ecom Express Customer Care's response Dear Satyam,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to delay in delivering your shipment. Our Delivery center Team already working on this and expedite the delivery of the shipment at the earliest.

We appreciate your patience.

Regards,
Team Ecom Express

Verified Support

Jul 11, 2022

Ecom Express Customer Care's response Dear Satya, ,

Greetings from Ecom Express

We sincerely apologize for the inconvenience caused to you due to delay in delivery. As per our records the said shipment is currently untraceable in our network. We are coordinating with the concerned department to check the current location of this shipment. Meanwhile, please contact your shopping portal for assistance.

Regards,
Team Ecom Express

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Riya Dube

Jul 14, 2022

My order has reached the destination since 2 days but it’s still not getting delivered, I need my parcel asap as it’s urgent
Tracking id : [protected]
Order no :[protected]
Awb : [protected]

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Address: At.gowaritola (Pitesur) Po.jamb ta.tumsar dist.bhandara Pin code. 441914

हमारा ऑर्डर हमे हमारे गाव मैं डिलिव्हरी न्ही होता है कृपया निरीक्षण करे
At.gowaritola
(Pitesur)
Po.jamb ta.tumsar dist.bhandara
Pin code. 441914

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

Ecom Express Customer Care's response Dear Jitendra,

Greetings from Ecom Express

Please conform the distance from Mohari to your location to assist you.

Regards,
Team Ecom Express

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