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Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Aug 20, 2025
Complaints 6467
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1268
Unresolved
5199
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Ecom Express reviews & complaints page 37

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D
Dev-KOhli
from Sanand, Gujarat
Jul 20, 2022
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Address: shree narayan techno plast sanand-ll GIDC

My product hasn't arrived yet. And I get a daily call that your parcel has arrived.
Every day the parcel is taken to the return.
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Jul 21, 2022
Ecom Express Customer Care's response Dear Dev,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
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    R
    ReddyGaliveedu
    Jul 20, 2022
    Resolved
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    Resolved

    I ordered an item through flipkart, courier service is Ecom express, AWB number:[protected], delivery is not trying to approach me for the delivery, when I call him, every time he says "I will deliver tomorrow", at the end of the status became undelivered with reason as "address not locatable", I ordered many online items which were delivered by other courier services. This is poor service by ecom express
    Jul 20, 2022
    Complaint marked as Resolved 
    I am going to cancel this order, as I placed a new order of same item
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Jul 28, 2022
    Ecom Express Customer Care's response     Dear Sir/Mam,

    Greetings from Ecom Express

    Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

    Regards,
    Team Ecom Express
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      J
      Jobin10
      from Mumbai, Maharashtra
      Jul 20, 2022
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      Dear Sir/Ma’am,
      I, hereby Jobin Thomas I had ordered a Arm band for a fracture patient, the Order was placed on 11th July 2022, it was told it will be delivered on 15th July 2022, it’s now 5 days the Ecom Express services have kept in hold to deliver the product, since it is a medicine, I had called and informed them regarding it please provide it at the earliest and still they haven’t done it.

      Requesting you to please take an action on it, if the arm band doesn’t get the person arm bone can be dislocated.

      Please do the needful as soon as possible.
      +1 photos
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Jul 21, 2022
      Ecom Express Customer Care's response       Dear Jobin,

      Greetings From Ecom Express.

      Thank you for writing to us. Pleased be informed that the delivery of the said shipment has been delayed while in transit. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same.

      We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

      Regards,
      Team Ecom Express
      Verified Support
      Jul 28, 2022
      Ecom Express Customer Care's response       Dear Jobin,

      Greetings from Ecom Express

      Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

      Regards,
      Team Ecom Express
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        J
        Jobin10
        from Mumbai, Maharashtra
        Jul 20, 2022
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        Dear Sir/Ma’am,
        I, hereby Jobin Thomas I had ordered a Arm band for a fracture patient, the Order was placed on 11th July 2022, it was told it will be delivered on 15th July 2022, it’s now 5 days the Ecom Express services have kept in hold to deliver the product, since it is a medicine, I had called and informed them regarding it please provide it at the earliest and still they haven’t done it.

        Requesting you to please take an action on it, if the arm band doesn’t get the person arm bone can be dislocated. I’m attaching the AWB number and Oder number below.

        Please do the needful as soon as possible.
        +1 photos
        Ecom Express customer support has been notified about the posted complaint.
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          S
          Sohel9334
          from DHANBAD, Jharkhand
          Jul 19, 2022
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          I have parcel in Ecom express I have given 3-4 days time is going to be 15 days but no parcel received yet No parcel received I have parcel in my district itself but it is not delivering
          Order date 06/07/2022
          Tracking Order no. [protected]
          Order name Md Tasir Ansari
          Order mobile no [protected]
          +1 photos
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Jul 21, 2022
          Ecom Express Customer Care's response           Dear Sohel,

          Greetings From Ecom Express.

          We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address today.

          Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

          Regards,
          Team Ecom Express
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            N
            Neha Raghav 112
            from Greater noida, Uttar Pradesh
            Jul 18, 2022
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            The product i have ordered 8 pairs of curvemuse bras, and the order i received is very worse and size is not same and quality of that product is not worthy to me,
            Now, i want to return the order and want my refund back .
            Do something as soon as possible.
            +1 photos
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Jul 20, 2022
            Ecom Express Customer Care's response             Dear Neha,

            Greetings from Ecom Express

            Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

            Regards,
            Team Ecom Express
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              T
              Tanisha2424
              from Sonipat, Haryana
              Jul 18, 2022
              May 8, 2023
              This thread was updated on May 8, 2023
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              I placed my order on h&m on 10th july 2022, I received a message that product is out for delivery on 17th july 2022 from ecom express, a few hours later i get another message that my product has been delivered and since then it has been more than 24 hours and no sign of delivery, neither the delivery agent called me at any time nor he arrived. The customer support is of no help.
              Tracking id is [protected]. Below is the status shown on their site
              +1 photos
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Jul 20, 2022
              Ecom Express Customer Care's response               Dear Tanisha,

              Greetings From Ecom Express.

              Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

              Meanwhile, you can provide your alternate contact number to assist you.

              Regards,
              Team Ecom Express
              View replies
              Did you get this resolved? Facing the same problem. Very annoyed.
              Reply
              Ecom Express Customer Care's response, May 10, 2023
              Verified Support
              Dear Sir,

              Greetings from Ecom Express!

              Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

              Regards,
              Team Ecom Express
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                T
                Tanisha2424
                from Sonipat, Haryana
                Jul 18, 2022
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                I ordered from H&m on 10th july 2022 and got an update through ecom express that my product is out for delivery on 17th july 2022 but after some hours i got a message that product is delivered but I didn’t actually get the delivery nor the agent called me. It’s been more than 24 hours and the customer support is not providing any help.
                The tracking id was [protected]
                Ecom Express customer support has been notified about the posted complaint.
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                  T
                  Thumpa
                  Jul 18, 2022
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                  Address: C / O 6B the aja daily office near little clinic, nagaram block - d stadium imphal East, D stadium imphal East

                  One guy call me and said your product from shopsy Flipkart has arrived courier from ecom express .. he said he can't proceed if i don't pay money first... I ask why would I pay? He said it's different courier...
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Thumka,

                  Greetings from Ecom Express

                  We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
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                    A
                    Ashok_kumar_
                    from Delhi, Delhi
                    Jul 17, 2022
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                    Your service is so bad because firstly my parcel has reached on 28 June in Delhi and the delivery boy has also come to us for delivery but he forgot our parcel and the very next day he called us, I was not able to take that call but just in a minute I tried to call back him but I was unable to call back because that no. has only receiving option not calling, after that time the delivery boy has not reached to us even though he knew my address, and now after 2 weeks they showed me that they failed to deliver my parcel... This was really disheartening and waste of time
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Ashok, ,

                    Greetings from Ecom Express

                    We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Team Ecom Express
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                      D
                      Dktit
                      from Delhi, Delhi
                      Jul 16, 2022
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                      Please return the products and refund my amount due to not the correct products as per shown online. Please return and refund my amount. And do the needful
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir/Mam,

                      Greetings from Ecom Express

                      We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
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                        M
                        madhavcreation
                        from Jaipur, Rajasthan
                        Jul 16, 2022
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                        Address: 10th Floor Ambience Tower ||, Ambience Island, gurugram, Haryana-122002

                        Mene ek sub order no.[protected]_1 ka parcel bheja tha jisme qty.3 thi,
                        yah parcel RTO ho gaya lekin jab parcel mujhe mila to usme mere pcs. nahi the usme wrong return nikala.
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        I have both video parcel packing video and unpacking video.
                        Reply
                        Dear Sir/Mam,

                        Greetings from Ecom Express

                        We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Team Ecom Express
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                        1 found this helpful
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                          J
                          Jadhavj
                          from Hyderabad, Telangana
                          Jul 16, 2022
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                          Address: Hyderabad, Telangana
                          Website: Www.Ecomexpress.in

                          For AWB [protected] which was supposed to be delivered to me on 28th of June 2022 has been reflecting as delivered on 25th of the same month which was supposedly not. Complaints were raised. Couple of times to customer care. But till date they keep on asking me wait and inform that this will be resolved ASAP which is not happening from their end. Need quick resolution on this and want my shipment to be delivered quickly asap
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 19, 2022
                          Ecom Express Customer Care's response                           Dear Jadhav,

                          Greetings From Ecom Express.

                          Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                          Meanwhile, you can provide your alternate contact number to assist you.

                          Regards,
                          Team Ecom Express
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                            N
                            Nea55
                            Jul 16, 2022
                            Resolved
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                            Resolved

                            Order not delivered and shows unable to connect

                            I have two orders coming through Ecom Express on Nykaa. Both the orders are in Mumbai and show ‘unable to connect’ in tracking. One of the orders is stuck since the last four days. I stay near Mumbai and the order should have been delivered by now. It just shows that the order will be delivered today since the last four days but the order is not delivered. It has nit even reached destination. There is no update or explanation as to why...
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                            X
                            x_y_z
                            Jul 16, 2022
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                            Had ordered a cloud handbag from online shop Fit Hit from Meesho through Ecom Delivery. The product delivery date was frequently changed from 11th to 14th, from 14th to 17th, from 19th July. The product was supposed to be a gift for today 16th July. Really disappointed by the inconvenience caused. Kindly look into it.
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 19, 2022
                            Ecom Express Customer Care's response                             Dear Sir/Mam,

                            Greetings from Ecom Express

                            We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
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                              R
                              Ratnakara Behera
                              from Balasore, Odisha
                              Jul 16, 2022
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                              Address: Kuladiha, Vellora, Basta, Balasore

                              Der,
                              Sir/mem Hamare product pickup nahi ho raha he Ham ne 14/7/2022 me product returned Kelia dala but aj 16/7/2022 tak product pickup nahi ho paye. So please product received karlo👎👎👎👎😡😡😡😡
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              Dear Ratnakara,

                              Greetings from Ecom Express

                              We regret for the inconvenience caused. We will get this investigated and action will be taken against the errant official. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Team Ecom Express
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                                U
                                ujdjskskskks
                                Jul 15, 2022
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                                Tracking is showing network delay which i orderd from jiomart to be delivered on 16 july 2022
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Sir/Mam,

                                Greetings From Ecom Express.

                                Thank you for writing to us. With reference to your query regarding the AWB number, the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 19th July.

                                Regards,
                                Team Ecom Express
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                                  U
                                  ujdjskskskks
                                  Jul 15, 2022
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                                  Awb [protected] showing unable to connect
                                  Ecom Express customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Sir/Mam,

                                  Greetings From Ecom Express.

                                  Thank you for writing to us. Pleased be informed that the delivery of the said shipment has been delayed while in transit near Surat due to no entry. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same.

                                  We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

                                  Regards,
                                  Team Ecom Express
                                  Reply
                                  Dear Sir/Mam,

                                  Greetings From Ecom Express.

                                  We regret for the inconvenience caused. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                                  Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                  Regards,
                                  Team Ecom Express
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                                    V
                                    vidhaan shah
                                    Jul 15, 2022
                                    Resolved
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                                    Resolved

                                    Hi I had a reverse pickup from redtape it was scheduled on 27 June and got cancelled on 2 July but no one came to pickup the order and I have rescheduled pickup many times but no one cares.very poor service.
                                    +1 photos
                                    Jul 16, 2022
                                    Complaint marked as Resolved 
                                    No steps have been taken by the company
                                    Ecom Express customer support has been notified about the posted complaint.
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                                      K
                                      kairavi bhargav
                                      Jul 14, 2022
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                                      Address: Gurgaon

                                      My order was supposed to be delivered on 9th July 2022. Today is 14th July 2022 and I have not received it. I have called them up everyday and everyday they give me a new excuse as to why it wasnt delivered. Today I called them and was told that we are short on man power and that it will not be resolved till 19th July 2022 and we cant deliver any package in Gurgaon before that.. They are the worst company I have come across and highly rude and inefficient staff.
                                      Ecom Express customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Kairavi,

                                      Greetings from Ecom Express

                                      We regret for the inconvenience caused. We will get this investigated and action will be taken against the errant official. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
                                      Reply
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