Claimed

Ecom Express Complaints & Reviews

1.8
Last updated May 1, 2024
Complaints 6402
Resolved
1262
Unresolved
5140
Quick Links
Statistics
Share
Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Ecom Express
Customer Service Contacts

Ecom Express Phone Numbers

Phone
+91 11 3021 2000
3134
1467
+91 11 6659 8800
1319
883

Ecom Express Website

Ecom Express Head Office Address

No. 14/12/2, Samalka,Old Delhi-Gurgaon Road
New Delhi
New Delhi District
Delhi
India
110037

Ecom Express reviews & complaints page 39

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
madhav878
May 27, 2022
May 27, 2022
This thread was updated on May 27, 2022
Report
Copy

Product missing In my personal parcel

Address:MARWARI GULLY HASANPUR road near highschool
Website:www.ecomexpress.in

I have Booked a personal parcel from mumbai to rusera with AWB no. [protected] and one parcel with mumbai to Darbhanga with AWB no. [protected] and [protected] in which A LOT OF PRODUCTS ARE MISSING of about 3000 rs. Please give my claim to me...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
sjk798
May 26, 2022
May 27, 2022
This thread was updated on May 27, 2022
Report
Copy

Otp issue with ecom express

I ordered a product from Flipkart
Delivery boy from ecom express Says that they sent otp to my phone i didn't get the otp
Very bad customer service
And because of that i faced some issues in my job...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Subodh Pradhan
May 24, 2022
May 27, 2022
This thread was updated on May 27, 2022
Report
Copy

Product not delivered and receiving wrong message

I am Priyanka Pradhan
From last two days I am receiving message in the morning that today your product will be delivered today and suddenly in the evening received message that product was undelivered as you were not available.

Why this type of rubbish/wrong message I am receiving???

I am available and no delivery boy contacted me, kindly deliver my product as soon as possible as I am going to out of...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
prasad Barkule
May 23, 2022
May 26, 2022
This thread was updated on May 26, 2022
Report
Copy

Product not deliver on after so many complaints

Address:jalna

My shipment would be delivered on 19/05/22 but due to my unavailability i requested ecom executive to deliver the product on next day, but till now no call or any information regarding my product is given by Ecom office ....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
shiraz85
from bhiwandi, Maharashtra
May 22, 2022
May 25, 2022
This thread was updated on May 25, 2022
Report
Copy

Shipment not received till date

Address:201, rn tower, millat nagar 1, bhiwandi

AWB [protected]

SHIPMENT STATUS IN TRANSIT FROM 17 MAY

EXPECTED DELIVERY DATE[protected]

COMPLAINT RAISED ON 8.10 PM[protected]

Kindly look into this and provide resolution asap...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
abhishekg g
May 21, 2022
May 25, 2022
This thread was updated on May 25, 2022
Report
Copy

Greetings from Store Birkenstock order no 70291 AWB no 2968147254

I ordered from Birkenstock site 8th of may I waited for 1 week and then on 15th of may I raised my complaint with ecom express for which they said it will be delivered by 20th of may and when I called 20th may they said server problem at delivery centre so you will get your order by 24th. So they are giving me silly reasons for the delay and I am facing lot of trouble....
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
D
Devansh sir
May 20, 2022
May 28, 2022
This thread was updated on May 28, 2022
Report
Copy

My product are not delivered

I ordered a product through Flipkart and the order is assigned to ecom express for delivery and AWB no is[protected] the delivery date of product is 16/05/2022 but not delivered yet and when my order got out for delivery then delivery boy call me and told him that collect product from office which is 10km far from my home when I told him to deliver my product at home the refused to deliver at home and he abused me and use bad words please...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
L
Luffy D
May 20, 2022
May 20, 2022
This thread was updated on May 20, 2022
Report
Copy

Product returned

There was no customer care from the product we ordered.. the product was returned with no reason.. the address was deliverables.. other couriers have delivered to us.. the product id V[protected] .. send the product back.
please solve this issue urgently...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Priteshb
May 19, 2022
May 20, 2022
This thread was updated on May 20, 2022
Report
Copy

Delay in delivery of product and misguiding information

I have ordered one product on Meesho by paying online and the product was supposed to be delivered by 10th May. Since 9th May I have been getting msgs that your product will be delivered today and again get a msg as product undelivered whereas no one has came for delivery. This is been going on since 9th May. On 13th I raised a complaint on this issue and was informed that my issues will get resolved within 48 hours. But till date have not...
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Aparna Gautan
May 19, 2022
May 28, 2022
This thread was updated on May 28, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Parcel not delivered even after 15 days

Address:10th Floor, Ambience Tower II, Ambience Island, Gurugram, Haryana – 122002 (India)

I had ordered a product on nykaa with ecom express awb - [protected] on 3rd may, 2022
I got a message on 5th may evening that shipment could not be delivered as I was not available when in reality, there was no delivery attempt on address nor I received any call for the same. I rescheduled the delivery for next day but then again no delivery attempt was made. Till 13th may, the parcel was showing as delivery to be attempted but on 15th...
Helpful
3 other people found this review helpful
3 found this helpful
1 Comment
Report
Copy
S
sandip Jangir
May 19, 2022
May 20, 2022
This thread was updated on May 20, 2022
Report
Copy

Regarding false delay of pickups by delivery agent.

Here I am a meesho supplier and raising complaint against Ecom Express Pickup Agent. False delay is done by the pickuo agent of Ecom Express. I have raised multiple complaints on Ecom Express helpline but no action is taken regarding my issue....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nisargapramod
from Bengaluru, Karnataka
May 18, 2022
May 20, 2022
This thread was updated on May 20, 2022
Report
Copy

Item not delivered on time and worst customer support

I have ordered an item on 4th May. The delivery date set as 16th May. I didn't received the item till 18th may.

Item was out for delivery on 15th May and delivery not happen with adding note as heavy rain. On the perticular date there was no rain at my area.

Even though after 15th there is no update on the item. Called customer support and updated the above on 17th May. They said that item will be delivered by...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Gulshan Patel
May 18, 2022
May 25, 2022
This thread was updated on May 25, 2022
Report
Copy

I am complaining about my address has changed

I ordered a mobile in flipkart in the product address is correct but when I am tracking the product it shows other state I hav tagged a screen shot where it is shown another state city name i am confused it's flipkart fault or your...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ajijulsaha
from Chennai, Tamil Nadu
May 18, 2022
May 20, 2022
This thread was updated on May 20, 2022
Report
Copy

Shipment Misplaced but Not taken any appropriate action

Address:chennai

My Shipment was Supposed to deliver on the 13th of May, but till the 18th I wait the E.com team confirmed it was twice misplaced. And now they are taking complaints to resolve these issues and need 120:00HR to resolve They keep saying they are escalating but nothing happened. And It’s a surprise to me this shipment was not delivered at the given time but they have not taken any proper action after 7 days also; until I have given the complaint....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kuldip Thapa
May 18, 2022
May 20, 2022
This thread was updated on May 20, 2022
Report
Copy

Insensitive in delivery and to urgency in delivery life saving drugs

Address:Samriddhi apartment 130 Dr. Zakir Hussien Road Darjeeling 731404

Hi,

I ordered medicines on 13th May 2022 from Nedmeds. I got a message from delivery partner Ecom express that your order will be delivered on 17th May yet received no call and the same happened on 18th (today0. Finally when I called at 6 PM they were clueless and said will call back. They called back and asked us to come to a location 2 kilometres away to pickup.

This is absolutely ridiculous when it is clearly...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Boyboy
May 18, 2022
May 19, 2022
This thread was updated on May 19, 2022
Report
Copy

Shipment not delivered incorrect remarks

Address:Pavagada

Shipment delivered...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
V
Vishu2108
from Bengaluru, Karnataka
May 17, 2022
May 19, 2022
This thread was updated on May 19, 2022
Report
Copy

I didn't received my parcel.

Address:Nagarjuna College of engineering and technology

I've ordered a MI phone charger worth of 1000, it has been dispatched on May 9th but still I haven't received any message or phone call from them.i think this company doing fraud, it is nearly a month I ordered still I haven't received my parcel....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Sheldin
May 17, 2022
May 19, 2022
This thread was updated on May 19, 2022
Report
Copy

The delivery person charged me extra and my parcel was returned

Address:32b ta colony, palakarai, Trichy 620001.

The delivery person asked me to pay extra for delivering it on the next day as I wasn't available, that day he asked charged my mom rupees 100, has cancelled my order and returned it back. Kindly take necessary steps.
Order no. [protected]
Phone number. [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
K
Kishor Aswale
May 16, 2022
May 17, 2022
This thread was updated on May 17, 2022
Report
Copy

Delivery boy not present in malshiras Ecom express office

Address:Ghadge galli malshiras tal malshiras dist solapur

My dilivery office call you come in office and pick up your dilivery...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
Asritha Asritha
May 16, 2022
May 17, 2022
This thread was updated on May 17, 2022
Report
Copy

A product that I ordered on nykaa

I have ordered my product on 8th May 2022 and the product was out for delivery on 11th may but the courier boy never called me but he's updating the delivery status as wrong address even though I provided the complete and correct address. When I tried to reach them they didn't responded, when i tracked the product it's showing we'll deliver the product tomorrow everyday but no one is coming to deliver the product. Today it's showing OFD locked....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy