Claimed

Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Aug 20, 2025

Complaints 6467

Resolved

1268

Unresolved

5199

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Clothing, Shoes & Accessories

Ecom Express

Ecom Express reviews & complaints page 38

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I ordered an item from vista print and meesho. Both the items reached same delivery center and meesho order has been delivered, vista print order got automatically cancelled stating the address is wrong.

I ordered from vistaprint again and it reached the same delivery center. I started following up and Ecom express guys informed it is in the wrong delivery center and send it to another delivery center. It's been there for a while and not yet delivered. Then I have some more meesho orders which is also stuck now in the same delivery center.

Please consider this as highly important and resolve it. I have made so many complaints and no one in Ecom express is really care about customer satisfaction.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. We will get this investigated and action will be taken against the errant official. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 4-17,Anantapuramu (D), Kanekal (M), Jakkalavadiki(V)

I want to return my order because of bad quality of cloth and I received wrong order..Plz kindly receive my order

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

Ecom Express Customer Care's response Dear Ashwini,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bishungarh, Jharkhand 825312, India

My itam cancel but delivery boy deliverd kar diya itam delivery boy rakh liya

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 14, 2022

Verified Support

Dear Raj,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I was stopping myself to write this but at last you've @ecomexpress proven that people are right about the service of e com express. Literally pathetic and disappointing! The call doesn't connect, you can't reach out to the delivery agent, delivery is late, gets undelivered many times, delivery agent says they can't locate you, no replies to complaints, no mails nothing and etc

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

Ecom Express Customer Care's response Dear Sharma,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Balasore, odisha

Good afternoon. This is Suman Saurav Das. I've ordered a product from mi store app. And this morning i got message for out for delivery. And then after few hours he marked it as delivered. Now as it's delivered I'm not able to contact the courier boy. ( ECOM EXPRESS). I've complaint it to mi india and Ecom express. But no action has been taken. AWD ([protected]).

SUMAN SAURAV DAS
ODISHA, 756043

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

Ecom Express Customer Care's response Dear Suman,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have ordered a machine from meesho website and package has to come through e com express. In meesho arriving date is 16th july but on 9 th july i got a message about arriving on 9 th july. At 3 pm i got a call from delivery boy and ask for route. We have waited until 6:30 and late i called him, first he didn't respond then took and didn't understand anything. Then on ecom express site status shows undelivered, but i am here in my given address .i have paid cash through online. He didn't even call to say anything

Jul 10, 2022

Complaint marked as Resolved

My package is delivered

Ecom Express customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

I had placed an order on max fashion india on 23rd June 2022 ...and today is 9th July 2022 order still not received ...expected date of delivery was 1st July 2022 ...and there are no updates from 30th June 2022 ...I will appreciate it if order is delivered asap ...thankyou

+3 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

Ecom Express Customer Care's response Dear Satyam,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to delay in delivering your shipment. Our Delivery center Team already working on this and expedite the delivery of the shipment at the earliest.

We appreciate your patience.

Regards,
Team Ecom Express

Verified Support

Jul 11, 2022

Ecom Express Customer Care's response Dear Satya, ,

Greetings from Ecom Express

We sincerely apologize for the inconvenience caused to you due to delay in delivery. As per our records the said shipment is currently untraceable in our network. We are coordinating with the concerned department to check the current location of this shipment. Meanwhile, please contact your shopping portal for assistance.

Regards,
Team Ecom Express

View replies

R

Riya Dube

Jul 14, 2022

My order has reached the destination since 2 days but it’s still not getting delivered, I need my parcel asap as it’s urgent
Tracking id : [protected]
Order no :[protected]
Awb : [protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: At.gowaritola (Pitesur) Po.jamb ta.tumsar dist.bhandara Pin code. 441914

हमारा ऑर्डर हमे हमारे गाव मैं डिलिव्हरी न्ही होता है कृपया निरीक्षण करे
At.gowaritola
(Pitesur)
Po.jamb ta.tumsar dist.bhandara
Pin code. 441914

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

Ecom Express Customer Care's response Dear Jitendra,

Greetings from Ecom Express

Please conform the distance from Mohari to your location to assist you.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Karunagappalli

I booked paytm kyc, on the booked date a person called me from e com and he said he will come that day afternoon I waited for him till night but no one came.And last I got a message that saying we tried but couldn't complete the process.After that I rescheduled the appointment and the same was happened... now what to do

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

Ecom Express Customer Care's response Dear Athira,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Respected Sir,
This is my AWB no [protected], It’s been a week regularly I’m receiving out for delivery notifications for my order, but the delivery boy never called me . When I called the delivery boy he told me that he didn’t have my package . I also complained about it multiple times in the customer care, they always told me that package will deliver today but still no update regarding this .

Regards,
Rananjay Deb Roy

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2022

Ecom Express Customer Care's response Dear Rananjay,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Yet to receive the delivery within the commited delivery date i.e 5th July 2022. I have raised a complaint on 6th July 2022 around 9am they said it will get resolved within 24 to 48 hours but still I didn't received the product. They are again saying 24 hrs and when we ask about the status they are unaware. The product is a perishable item, it contains plants but still they are not concerned..

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Meanwhile, please share your alternate contact number as we are not getting response from your registered number.

Regards,
Team Ecom Express

Jul 10, 2022

Updated by Woosan87 I didn't get any call from the delivery agent and let me know how many times I need to share my alternate number.. Everytime i call you guys u ask for alternate number but no update on the delivery.. pls stop playing games, i[censored] are unable to deliver then mention it. Worst service ever. Till now no update on the delivery. Today when I called you guys in the morning they said it will be delivered today but seller got an update that it will be delivered tomorrow, you guys are yourself not clear what's to be done.

Jul 10, 2022

Updated by Woosan87 It's showing out for delivery today but still I didn't got any call or message.. Seller told me that u will deliver tomorrow.. After a point of time you will mention out for delivery as not delivered, this is what u can do max.. very pathetic..

Jul 10, 2022

Updated by Woosan87 See it's 9pm still out for delivery.. i didn't received any call or MSG from the delivery agent.. shameful

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Sai Baba Marg, P/59 Parel B.E.S.T staff Quarters, P/59 2nd Floor Parel B.E.S.T staff Quarters

AWB no - [protected]
My shipment is not getting delivered from very long time it was supposed to be delivered by 20th july then i called once i was been told to wait for 72 hours but nothing happened then i again called after 3 days i was again told to wait. I have been calling them for many times instead my problem is not resolved it 18 days now... Please help me with this issue 🙏

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2022

Ecom Express Customer Care's response Dear Chinmay,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ashiyana Lucknow uttar Pradesh (LKE)

I started delivery job in Ecom express in December in 18 April my employe code O291485 i am suffering from fever i admit in hospital so i lost my job but my 23 days salary in my account i wait 2.5 month please give my salary as soon as possible
Name - Kunal Gupta
Employee code- O291485
Vendor name - kvhr
Job location - Uttar Pradesh
Lucknow Ashiyana (LKE)...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Kushalnagar

I have ordered 2 products from decathlon and it was expected to deliver on 5/7/2022.
It's 7th now and still haven't got the product.
The order status says delivery attempt failed even though i didn't get any call from courier partner.
I want my product today atleast.
Why so careless.
I have customer care so many times .
And they say it will be delivered within 48 hrs .
What is this careless behaviour.
I have even paid for my product and waiting to get it everyday.
Please i want my product atleast today.
My order I'd: [protected]

Ecom Express customer support has been notified about the posted complaint.

Jul 07, 2022

Updated by Bhavitha HR I got the product ☺️

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Respected sir
I have ordered 2 products from decathlon.
It was expected to deliver on 5/7/2022
But I still haven't got the product.
I have been in home all day
The delivery partner didn't try to contact me
They haven't tried to deliver my product.
My order I'd: [protected]
Please deliver my product asap.

Thank you

Ecom Express customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Website: Ecom express

My order is cancelling by their side. They are not doing any phone or msg. I have also called help service, but no suitable answer was received. My tracking ID is [protected]. Need this delivery on urgent basis.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2022

Ecom Express Customer Care's response Dear Neha,

Greetings from Ecom Express!

We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery.

You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

Verified Support

Jul 07, 2022

Ecom Express Customer Care's response Dear Neha,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hosur

No call from courier boy, my order cancel without my permission for courier boy 3 times worst service.

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 5, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express.

Thank you for writing to us. Request you to kindly share 9 or 10 digit AWB/Tracking number to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

My order AWB NO. - [protected]
My order shows package undelivered or package delivery failed when I check my order status.Even Your delivery agent does calls me and inform me about my package delivery. I wants my package to be deliver on urgent basis as soon as possible. Otherwise strict action will taken by me.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2022

Ecom Express Customer Care's response Dear Vikas,

Greetings from Ecom Express!

Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery.

You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

Verified Support

Jul 11, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. We regret for the inconvenience caused due to delay in response. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Greetings,

I placed an order on 23 June 2022 and it was couriered by Ecom express vide Awb no. [protected]. and the item was not delivered to me till today. I checked the status of my item in Ecom Express web site it is showing that the item was delivered to my address on 01 July 2022.

Please help me to solve my problem.

Regards,
Venkata Sumitra

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2022

Ecom Express Customer Care's response Dear Sumitra,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

How can I reschedule my product to 5 july which is the day after tomorrow.

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 5, 2022

Verified Support

Dear Amisha,

Greetings from Ecom Express.

Thank you for writing to us. Request you to kindly share 9 or 10 digit AWB/Tracking number to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines