Ecom Express Complaints & Reviews

This in Regard with AWB # [protected] which was shipped on 12th Aug from Chennai and delivery date as committed earlier was 15th Aug. and its been almost 5 days over with no trace of my package. I have made several calls with no use, Even register a complaint with the customer executive with again no use. I would like that this not a professional service provided by a highly competitive courier provider. Please treat this on high priority and deliver the package.

After so many days no confirm delivery date just fooling the customer. Really pathetic service.

Order shipped on aug 11th estimated delivery date is on aug 15th n today aug 20th but not update on my order.

Dear team
Delivery boy not attampat and unlocated address. Not contact delivery boy. Tracking number
[protected]

[protected] order number is cancelled by delivery boy without asking to me. I have called him but he cancelled my order . It was very urgent product for me .

I'm waiting for my courier and I didn't get any call from courier boy . Suddenly It shows undelivered..I don't understand why it is still not delivered

Ecom express is the worst courier service, my package was to be delivered on 06th Aug, had ordered an saree for my sister for Rakshabandhan. First it got delayed, they said will be delivered on 10th still did not receive, when asked customer service, they said it is under government investigation. I could not understand what is government investigation? Then the representative on call tell all lies like one told your order has not been shipped yet, but i was able to see it is in bhiwandi. When asked for supervisor spoke rudely. He told it will be delivered by 17th, I called in 17th manager, spoke to a lady named Laxmi, she was on her Facebook and chit-chat with her colleagues. When asked she said it will be delivered soon, but didn't gave an exact date. Today is 18th I'm yet to receive order. Tracking number([protected]).

Also when called on 19th, the customer care agent abused me. His name was Jatin Yadav, he told me I will not receive my parcel now and was trying to disconnect my call. Also when asked for supervisor he did not connect the call and disconnected the call.

These are AWB numbers : [protected]

We want the deliveries to be made in 24 hours or ASAP or else we might lose the custumer base.

It has been a long time and our customer has not got any call from delivery boy and still waiting for the order. please do something helpful.

This ticket is written on 18/08/2022 to Ecom Express.

Ecom express is the worst courier service, my package was to be delivered on 06th Aug, had ordered an saree for my sister for Rakshabandhan. First it got delayed, they said will be delivered on 10th still did not receive, when asked customer service, they said it is under government investigation. I could not understand what is government investigation? Then the representative on call tell all lies like one told your order has not been shipped yet, but i was able to see it is in bhiwandi. When asked for supervisor spoke rudely. He told it will be delivered by 17th, I called in 17th manager, spoke to a lady named Laxmi, she was on her Facebook and chit-chat with her colleagues. When asked she said it will be delivered soon, but didn't gave an exact date. Today is 18th I'm yet to receive order. Tracking number([protected])

Tracking ID: [protected]
https://trackcourier.io/track-and-trace/ecom-express-courier/[protected]

The order was dispatched on Aug 1st expecting it to be delivered on or before Aug 19th to Madikeri- There were no messages regarding the tracking of the order was sent. When I tracked the same, it showed it had reached Madikeri on 7th Aug and I was not contacted at all. Now the status shows Undelivered on 15th Aug, and it is returned. The Courier team says that it was assigned to a guy who is no more working there, and they are not aware of it. They said that the package was there for 3 days, and they were just scanning it without taking any action. How can someone be so irresponsible. I need an answer. This is not acceptable, please get my parcel back. HOW CAN WE TRUST THE SERVICE ?????

Please take necessary actions.

AWB : [protected]
I have ordered the product on 5th Aug 2022 and expected delivery date was 13th Aug 2022.

However, I have received the product on 13th Aug 2022 because if was in transit since 9th Aug 2022.

I have called Ecom Express and raise the complaint to delivery the product as soon as possible. As per them, Product was in the delivery location hub which is Ahmedabad.

They asked me to wait for 72 hours to resolve the complaint.

Today is 18th Aug 2022, still I have not received the product.

This is the worst ever service I have received from ecom express. I called them everyday for the update but they don't have any update from their side. Just one update when I called them for update that is the concern team is working on the same and will resolve the complaint.

Please don't play with the patient of the customer. And do work properly.

Order id: CW781326

I want to be refund our product

I have ordered products from maccaron india, they have packed and sent the orders to ecom express courier, they have only shown tracking information 1 day and its been 5 days now, there is no update about my package and also i couldn't track my package. please update !

AWB : [protected]

I order a product from insta site ...and when it is delivered I can found that is used product and wrong product...so i could not pay money for it ...but delivery boy forced me to pay money so please cancel my order(Ecom Express Executive [protected] PIN 27210 will deliver your order [protected] today. Pay Rs 999.0(by CASH, UPI, Payment Link)these are details

We are messho supplier and using Ecom services as 3PL currier partners

Since a week local pick-up guy is making fool And not coming for order pick-up however office staff or his senior also not showing interest to fix the issue

Still we have 15 pkts which are waiting for pick-up but no one is coming to pickup

Very bad unprofessional and pathetic service from Ecom

Getting business loss due to this as well

Pankhuddi Creations & SunnyBunny

The delivery delayed already two days and still we are not recived it. Also the delivery executive nit attaending the call and didnt call backnus for a single time. We provided two numbers as well. The product is already paid and we are waiting for long to get it. Take action against this please

I had placed an order on 10th of August and the expected delivery date was 12 but it's not delivered to me yet, and showing still in transit and shipment misrouted error. Kindly deliver it at the earliest
TRACKING ID:[protected]

Order I booked was a long time ago I haven't received I checked today it was the delivery time but still no sign of delivery I am fed up of this problems please find conclusion .

I buy some stuff from decathlon and the delivery date was 10 august 2022. The delivery guy came from Ecom Express and ask for otp which is from ecom express. But Ecom Express didn't send me any otp, the delivery boy tried multiple attempts but i didn't receive any. They check my phone but nothis is helping. The only otp i get is from decathlon itself, but they say this otp doesn't fit our ecom express one.
I kindly request you to look into this matter and resolve it as soon as possible

Dear sir
Regarding delivery of shipment no. [protected] and [protected] . The delivery boy denied to deliver the order even after showing original oder slip on mobile. He insisted to cancel the order and misbehaved.the oder was important and I had already paid all the amount through online payment. it is therefore requested to consider the matter seriously and take necessary action.

Bhupendra Sharma