Ecom Express Complaints & Reviews

Address: Ramamurthy Nagar, Bangalore 560016

My parcel is stuck in Bengaluru Transit since August 21 2022 and have not yet delivered to my home. When contacted customer care last week, they said that mistake is from their end and they will deliver soon, but its been a week and no one has contacted or delivered my product yet. Now when I'm again trying to contact them (+91-[protected]) the automated IVR is breaking in between and I'm unable to reach out to customer care

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Ecom Express customer support has been notified about the posted complaint.

Sep 06, 2022

Updated by Shonima Vijeesh Still waiting for the response it's been more than 2 weeks and my parcel is not delivered nor there is any response. Kindly reply when can I expect my product to be delivered?

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My parcel is stuck in Bengaluru Transit since August 21 2022 and have not yet delivered to my home. When contacted customer care last week, the said mistake is from their end and they will deliver soon, but its been a week and no one has contacted or delivered my product yet. Now when I'm again trying to contact them (+91-[protected]) the automated IVR is breaking in between and I'm unable to reach out to customer care

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Ecom Express customer support has been notified about the posted complaint.

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Sep 06, 2022

Ecom Express Customer Care's response Dear Shonima,

Greetings from Ecom Express

We sincerely apologize for the inconvenience caused to you due to delay in delivery. As per our records the said shipment is currently untraceable in our network. We are coordinating with the concerned department to check the current location of this shipment. Meanwhile, please contact your shopping portal for assistance.

Regards,
Team Ecom Express

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Address: Patna,mithapur,near ramvilas chowk,pin -800001

Today I received my product .But the product is not same as I order that product.Even product is very bad and their is only 2 product, 1 product is missing also.What can I do please resolved my issue?

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 6, 2022

Verified Support

Dear Viratan,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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I had ordered 2 kurtas from Meesho on 25th August 2022 which is being delivered by Ecom express vide tracking ID: [protected] and [protected].

One of the order was supposed to be delivered today, 03rd Sept, 2022 and the other on 5th sept, 2022.

I have been checking the tracking link, but there's no update since 30th august, 2022 after reaching Mangalore for both the products.

I tried calling Ecom express on the number provided on their site, but the number is switched off !

Plus i have already paid for the product and have raised complaint on Meesho.

Please look into this and provide a resolution. Have never had such a bad experience ever with online shopping

Ecom Express customer support has been notified about the posted complaint.

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Sep 06, 2022

Ecom Express Customer Care's response Dear DHANASREE,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check with family member/neighbor/security and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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I had order a few items from pharmeasy and it is being shipped by ecom express. After a few days, the delivery person came to hand over the parcel and asked for the OTP he sent but i didn't receive any OTP, He retried sending OTP a few more times but I received none, I checked my network connection every thing else, all of it was working well. So in the end he returned with the order, What is a customer supposed to do in such situation? Even their customer care no. they provide does not responds.

Ecom Express customer support has been notified about the posted complaint.

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Sep 06, 2022

Ecom Express Customer Care's response Dear Bonshal,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I am extremely dissatisfied and harrassed by Ecom Express. My AWB - [protected] is being undelivered from 2 days, also the expected delivery date has crossed. This is ridiculous. No reply from your end as well the executive. They do not contact at all and mark undelivered. The shipment contain liquid sanitizer which is an essential commodity but your company is not serious at all about the deliveries.
Hope that you will take some action ASAP for this cheap and poor behaviour .Please deliver my product as soon as possible.

Ecom Express customer support has been notified about the posted complaint.

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Sep 03, 2022

Ecom Express Customer Care's response Dear Debanjan,

Greetings from Ecom Express!

Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

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Sep 06, 2022

Ecom Express Customer Care's response Dear Debanjan,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Dear sir,
AWB:[protected]
I have ordered a shoe in campus website on 14th august 2022, courier service is Ecom express. The expected date of delivery is 24th august 2022.But still now I haven't received the product. I have called the customer care for the several times but they are giving the false statement (within 72 hours your product will be delivered).
Today again I tried to call the customer care but its saying that my number is not registered. This is the worst experience I have faced in my life. If you are not able to deliver a product within the expected date. Kindly tell us the exact date of delivery. Please help me through this or refund my money.

Thanks & Regards
Chandru

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Sep 03, 2022

Ecom Express Customer Care's response Dear Chandru,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check with family member/neighbor/security and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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I gave my shipping delivery adress number wrong mistakenly so that I can't receive the
OTP at the delivery time of the package, so I had contacted the website I ordered and asked them to update the correct number to the delivery partner, they did the same but still there isn't any changes made from the courier side and I'm unable to get the package still.
AWB [protected]

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Sep 01, 2022

Ecom Express Customer Care's response Dear Vishnu,

Greetings from Ecom Express

Thank you for writing to us. Please be informed that we are unable to process your request to change/Edit your Registered mobile number due to pre-paid order . Request you to kindly contact your Shopping portal for further assistance.

Regards,
Team Ecom Express

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I have placed this order [protected]on 25 August has been stuck in Bangalore since 26th Aug then and shows ‘unable to connect’. I live in Bangaloreand I don’t understand how it is still not delivered.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 30, 2022

Verified Support

Dear Rohini,

Greetings from Ecom Express!

We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery.

You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 6, 2022

Verified Support

Dear Rohini,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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Address: jabalpur

Website: ecom express

AWB no. [protected]
your delivery executive behaves very rude and unethical. He has been telling me for 2 days that i will deliver you tomorrow, but he does not come to deliver me and also, after the day he told me that if you want your order then come and take it where i say, and if you can't come then cancel the order. I am taking it very politely but now it is too much for me to handle because he was talking so rudely. I need this delivery very badly because i have my spects in it without it i can't read write. my exams are also near. i am hopeless that is why i am here. Please solve the problem.
Date - 28/08/2022

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 30, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 30, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express.

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number (protected ) for us to assist you on the same.

Regards,
Team Ecom Express

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Hi I purchased a product from Wforwoman on 11th aug and paid money online.

They dispatched the product on same day thru Ecom Express.

Product reached delivery centre on 19th aug and till now I didn't receive it.

Multiple calls i made but no use

I feel cheated.

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Aug 30, 2022

Ecom Express Customer Care's response Dear Prathima,

Greetings from Ecom Express!

We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery.

You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

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Aug 31, 2022

Ecom Express Customer Care's response Dear Prathima,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Dimapur

The products I have ordered
(AWB Number [protected]) have been in transit in my location for almost 5 days now and though I’ve received messages of the items about to be delivered the same day, no delivery attempt has been made, no calls from them apart from one where I had to reschedule the delivery because they said the delivery attempt was unsuccessful although no attempts were made. And I kept tracking my orders and looking for a way to contact them but now an OFD lock has been applied on my order.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We regret to inform you that as per our records your shipment has been returned to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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I have placed my urbanic order having order ID[protected] which was supposed to be delivered by Ecom Express as they already sent the order for delivery.
I have placed my order on 16 August, 2022 but it’s still not delivered to me it was shown that OFD lock is applied and nobody is responding from the customer care
Tracking number is [protected]
I am very disappointed
Pathetic service

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Aug 27, 2022

Ecom Express Customer Care's response Dear Sanya,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We regret to inform you that as per our records your shipment has been returned to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Lanja harche panorchi wadi

FE roudely talk with me and he told me that i cant give u shipment beacuse my Superviser Sharad sawant And Rushikesh Kolte cant support me ti deliverd this shipmet and also i buy this product shows me open delivery so i buy it.

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Address: Ecom Express Limited 10th Floor, Ambience Corporate Tower II, Ambience Island, Gurugram, Haryana – 122002 (India)

AWB:[protected]
My order was scheduled to be delivered on 22nd Aug. The shipment was out for delivery and the delivery executive's name was Ranjan Kumar.
He without delivering the product, showed it as missing and now the customer care executive says that the missing shipment is under investigation and it will take more than 6 days to get your product delivered.
The shipping Address was of Gurugram.

Ecom Express customer support has been notified about the posted complaint.

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Aug 26, 2022

Ecom Express Customer Care's response Dear Shreesh,

Greetings from Ecom Express

We sincerely apologize for the inconvenience caused to you due to delay in delivery. As per our records the said shipment is currently untraceable in our network. We are coordinating with the concerned department to check the current location of this shipment.

Meanwhile, please contact your shopping portal for assistance.

Regards,
Team Ecom Express

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Address: Near Ganga Goushala B/H Baba Chhotu Nathh School

We have not received the parcel, but the system is telling that the parcel has been received.
AWB NO.[protected]
Jinesh Suppliers
[protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 25, 2022

Verified Support

Dear Manoj,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Very Bad Service provide by them everyday they made fool to customer fake dates fake information.
I ordered on 8th of August and till date I Couldn't receive it from last one week everyday I contact customer number and they give me foolish reason like Misroute of Shipment, Network Issue, Etc.
No Values of Time
No Values of Customers

Ecom Express customer support has been notified about the posted complaint.

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Aug 24, 2022

Ecom Express Customer Care's response Dear Pritivaratiya,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking numbe or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Pritivaratiya

Aug 27, 2022

I would like to request all online Shopping sights to not to use Ecom Express As a Delivery Partner.

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I ordered an important package that I need as soon as possible. Ecom misrouted the package two times. ecom expresses tracking system is also doesn't show enough details. This service is not trustworthy at all. The tracking shows that the package arrived at a place near you - arriving soon in the last three days but yet no sign of out for delivery or any call to collect the package. It's the worst service that asks for money first but isn't trustworthy at all. And I searched for any policy for late delivery that take ecom its delivery seriously but found nothing. I am not sure My package will come or not.

Ecom Express customer support has been notified about the posted complaint.

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Aug 22, 2022

Ecom Express Customer Care's response Dear Kailash,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Delivery is suppose to happen on 18th August 2022 but today is 21st August and it is stuck.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 22, 2022

Verified Support

Dear Karnika,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Ahmedabad,Gujarat

My AWB number is [protected]

The Courier is lying with ecom hub, ahmedabad since 9th August, 2022. Today its 20th Aug, 2022 and it is still not delivered. Why should i suffer because of your internal issues. You should have delivered it in time but nor you are listening or understanding my issue or delivering. Kindly send the courier at delivery location or return it back to source.
Seriously pathetic service of ecom express

Please penalize them

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 20, 2022

Verified Support

Dear Amit,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Amit Karandikar's [Complaint's author] reply, Aug 22, 2022

My AWB Number is 3002421694.
Please deliver it or for god sake return it to source so that i can get refund from AJIO

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 33

Tracking number: 3021152652 NOT DELIVERED YET. NEED ASAP

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Tracking number: 3021152652 NOT DELIVERED YET

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Received bad product and also one product is missing.

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Product purchased from Meesho, delivery by Ecom express

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Fake information .

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Shipping delay and late delivery

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Delivery Stuck

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Holding my courier since 11 days and not delivering it

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