Ecom Express Complaints & Reviews

Website: It is online delivery service

I buy some stuff from decathlon and the delivery date was 10 august 2022. The delivery guy came from Ecom Express and ask for otp which is from ecom express. But Ecom Express didn't send me any otp, the delivery boy tried multiple attempts but i didn't receive any. They check my phone but nothis is helping. The only otp i get is from decathlon itself, but they say this otp doesn't fit our ecom express one.
I kindly request you to look into this matter and resolve it as soon as possible

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 13, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Kota

Dear sir
Regarding delivery of shipment no. [protected] and [protected] . The delivery boy denied to deliver the order even after showing original oder slip on mobile. He insisted to cancel the order and misbehaved.the oder was important and I had already paid all the amount through online payment. it is therefore requested to consider the matter seriously and take necessary action.

Bhupendra Sharma

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 13, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Latur

I have been delivered wrong product, I ordered boat misfit trimmer from flipkart but I got sweet company's trimmer.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 11, 2022

Verified Support

Dear Rana,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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Order ID [protected] has been undelivered, i want the product today itself

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 11, 2022

Verified Support

Dear Ananya,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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My shipment [protected] reached the delivery center on 27th July 2022.Since then I have called the customer care service 6 times and no proper answer or solution was give. It is 2 weeks and Ecom service doesn't have the courtesy to tell what the actual problem is. Everyday they are giving the same reply that your package will be delivered within 24 hours. It is sad that you can't even contact your delivery center. What kind of service are you running and why is there an customer service i[censored] can't even help your customer. I asked for the self pickup of the order and customer service was not able to give a proper address of the delivery center. Worst service ever.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2022

Ecom Express Customer Care's response Dear Nisha,

Greetings from Ecom Express!

Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

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Address: Nijalingappa layout, Nijalingappa layout

In davanagere DC Ecom express office supervisor Rakesh torturing in sc category employes.and he is creating casteism in DC please suspend it

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 8, 2022

Verified Support

Dear James,

Greetings from Ecom Express.

We sincerely apologize on the behavior of our DC supervisor Rakesh. We as an Organization do not discriminate any employee due to caste or creed. We evenly respect each employee at ECOM Express and will surely investigate the matter and take strict action as per company policy.

Regards,
Team Ecom Express

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Address: peerzada near talab wali masjid Moradabad, Peerzada

Courier company very poor services

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 8, 2022

Verified Support

Dear Bilal,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Plot No. 35, Flat No. 104, Shalimar Garden Extension - I, Ghaziabad - 201005

Dear Sir,

This has the reference to your above mentioned AWB number, for which the delivery is still pending. Kindly not that as per the tracking status provided on your website, two attempts were made to deliver the consignment and every time it was returned back stating delivery failed. When, I enquired about the status from on your customer care number, we were informed that there was no one to take the delivery and next time informed that the deliver was delayed due to rains.

I want to bring into your notice that no delivery attempt was made by your delivery boy and he has mentioned an incorrect status of delivery. We did not received a single call from your delivery boy so that he can be guided on the delivery location.

We request you to look into the matter and arrange for the delivery of the consignment in next 48 hours, else legal action will be taken.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2022

Ecom Express Customer Care's response Dear Ajay,

Greetings From Ecom Express.

Thank you for writing to us. We regret for the inconvenience caused due to delay in response. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

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My name is Akash my AWB no. [protected] my courier is in the shipment Center of Hyderabad from the day of 19 July and today’s date if 6 August and I didn’t get it till now I have complained 5 times to Costmur service Center they telling me day after days

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2022

Ecom Express Customer Care's response Dear Akash,

Greetings from Ecom Express!

We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery.

You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

Verified Support

Aug 23, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

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Sir/Mam, Kindly Speed up My Order ( AWB NUMBER: [protected] ) and Deliver it to me today itself as soon as possible also, Kindly Update the Status of my shipment.

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Address: srikakulam

I have booked products so many times through indiashoppe. India shoppe given ecom express courier services, but my order not given intime and return to my order . Poor services in srikakulam district, A. P

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Verified Support

Aug 04, 2022

Ecom Express Customer Care's response Dear Ramindhu,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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My order AWB NUMBER : [protected] had been "in Transit" for almost a few days and Today when I opened the tracking site, none of the details are displayed. What is this supposed to mean?
I want to know the status of my order and I need it delivered asap.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2022

Ecom Express Customer Care's response Dear Bharath,

Greetings from Ecom Express!

We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery.

There was a small technical glitch which is not rectified.

You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

Verified Support

Aug 08, 2022

Ecom Express Customer Care's response Dear Bharath,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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My order AWB NUMBER : [protected] had been "in Transit" for almost a few days and Today when I opened the tracking site, none of the details are displayed. What is this supposed to mean?
I want to know the status of my order and I need it delivered asap.

Ecom Express customer support has been notified about the posted complaint.

Aug 01, 2022

Updated by regedit A few days before, the Tracking Details of the Shipment where Showing ... But now the tracking details are not showing anything . So, Kindly fix this issue .

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Sir/Mam, Kindly Speed up My Order ( AWB NUMBER : [protected] ) and Deliver it to me as soon as Possible and also Kindly Update the Status of my shipment .

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Address: Kadiri, 515591

I think delivery boy don't know how to r speak with customers. Even the manager is supporting him. Worst experience. Rating -100/10.

The Case is:
The delivery boy told me to take the order from warehouse. He said that the package(which is packed with 3 shampoo bottles) is not fit into the bike & also he said that phonepe the package money and get your package from office.
So I went to office and I spoke with the manager he's not responding to my complaint & he said to delivery boy that some people came to our office & given complaint on him.
And evng he(the delivery boy) called me & used alot of vulgar words which I can't type here. So much rude behaviour & he also brought some 5 to 6 people to beat me. Because of that complaint.

The delivery boy name :- YASHU DARLING
Town :- KADIRI
District :- Sri Satya Sai
State :- Andhra Pradesh

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2022

Ecom Express Customer Care's response Dear Yugendra,

Greetings from Ecom Express.

Thank you for writing to us. We will surely take up this matter to the concerned team to get this investigated. Request you to kindly share 9 or 10 digit AWB/Tracking number to assist you on the same.

Regards,
Team Ecom Express

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Your service of delivery is very bad and I am facing problem in everytime while I received product in Ecom Express. Particularly in Villupuram branch

Compared to other couriers, this Ecom Express service is too bad. I never recommend anyone to use Ecom Express for shipping.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 2, 2022

Verified Support

Dear Sriram,

Greetings from Ecom Express.

Thank you for writing to us. Request you to kindly share 9 or 10 digit AWB/Tracking number to assist you on the same.

Regards,
Team Ecom Express

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Address: Koshlu

Website: Ecom

I have ordered my product on thu 21 july and the delivery date was 27 but courier boy never ever called me and when i am trying to reach they never picked my call while i am tracking my product their always showing tomorrow will be deliver daily i am updating my address and my number but nothing happening plz improve your performance and someone is waiting for there product but your are always delaying my order id is #[[protected]] and awb is #[[protected]] today is showing ofd lock applied plz resolve my prob i need my product as soon as possible

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Address: Koshlu

Have ordered my product on thu 13 feb and the delivery date was 16 but courier boy never ever called me and when i am trying to reach they never picked my call while i am tracking my product their always showing tomorrow will be deliver daily i am updating my address and my number but nothing happening plz improve your performance and someone is waiting for there product but your are always delaying my order id is #[[protected]] and awb is #[[protected]] today is showing ofd lock applied plz resolve my prob i need my product as soon as possible

Ecom Express customer support has been notified about the posted complaint.

Jul 31, 2022

Updated by Prakash163choudhary I have ordered mu product thu 21 july and the delivery date is 27th july

Verified Support

Aug 02, 2022

Ecom Express Customer Care's response Dear Prakash,

Greetings from Ecom Express

Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Regards,
Team Ecom Express

Verified Support

Aug 05, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 5, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Pune

Hi,
I have shipment pending from past 10 days and same is not delivered and not even moving forward. Same status is getting posted everyday I.e. " Unable to connect to pune " Please do take some action and give me my package ASAP.

Tracking no - [protected]

Ecom Express customer support has been notified about the posted complaint.

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Aug 02, 2022

Ecom Express Customer Care's response Dear Amit,

Greetings From Ecom Express.

We regret for the inconvenience caused. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

Aug 02, 2022

Updated by amitkdevekkk I have received shipment. Kindly delete this complain. Thankz

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Sir/Mam, Kindly Speed up My Order ( AWB NUMBER : [protected] ) and Deliver it to me as soon as Possible and also Kindly Update the Status of my shipment .

Ecom Express customer support has been notified about the posted complaint.

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Aug 02, 2022

Ecom Express Customer Care's response Dear Manu,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the said tracking number, the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 8th August 2022.

Regards,
Team Ecom Express

Verified Support

Aug 02, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the said tracking number, the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 6th August 2022.

Regards,
Team Ecom Express

Please ignore the previous comment.

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 35

Not receiving otp on delivery

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Misbehaviour of delivery agent

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Order id - 10001299045

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Undelivered the product

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Complaint regarding 3004940656

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Supervisor behavior

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why my pickup is not done, courier boy is not large product pickup

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Awb no. 3011705226

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Didnt received Courier

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Kindly Deliver My Package Today Itself

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Poor services

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The Tracking Details of The Shipment Are not Displaying

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Tracking Details of the Shipment are Not Displayed

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Kindly Update the Status of the Shipment

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Regarding delivery boy (KADIRI - 515591)

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Delivery Enquiry

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Ecom express not responding.

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Product not delivered. Applied ofd lock.

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Shipment is not getting delivered and message is coming unable to connect pune

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Speed Up And Deliver My PACKAGE Quickly

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