Submit a Complaint
Claimed

Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Aug 20, 2025
Complaints 6467
Resolved
1268
Unresolved
5199
So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
Ecom Express
Rank #1-20

Ecom Express reviews & complaints page 43

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
B
Boyboy
May 18, 2022
Report
Copy

Address: Pavagada

Shipment delivered
Ecom Express customer support has been notified about the posted complaint.
View replies
Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    V
    Vishu2108
    from Bengaluru, Karnataka
    May 17, 2022
    Report
    Copy

    Address: Nagarjuna College of engineering and technology

    I've ordered a MI phone charger worth of 1000, it has been dispatched on May 9th but still I haven't received any message or phone call from them.i think this company doing fraud, it is nearly a month I ordered still I haven't received my parcel.
    Ecom Express customer support has been notified about the posted complaint.
    View replies
    Dear Sir/Mam,

    Greetings from Ecom Express

    We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Team Ecom Express
    Reply
    Vishu2108's [Complaint's author] reply, May 22, 2022
    Tracking Code: 2956514170
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sheldin
      May 17, 2022
      Report
      Copy

      Address: 32b ta colony, palakarai, Trichy 620001.

      The delivery person asked me to pay extra for delivering it on the next day as I wasn't available, that day he asked charged my mom rupees 100, has cancelled my order and returned it back. Kindly take necessary steps.
      Order no. [protected]
      Phone number. [protected]
      Ecom Express customer support has been notified about the posted complaint.
      View replies
      Dear Sheldin,

      Greetings from Ecom Express

      We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Team Ecom Express
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        Kishor Aswale
        May 16, 2022
        Report
        Copy

        Address: Ghadge galli malshiras tal malshiras dist solapur

        My dilivery office call you come in office and pick up your dilivery
        Ecom Express customer support has been notified about the posted complaint.
        View replies
        Dear Kishore,

        Greetings from Ecom Express.

        Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

        Regards,
        Team Ecom Express
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Asritha Asritha
          May 16, 2022
          Report
          Copy

          I have ordered my product on 8th May 2022 and the product was out for delivery on 11th may but the courier boy never called me but he's updating the delivery status as wrong address even though I provided the complete and correct address. When I tried to reach them they didn't responded, when i tracked the product it's showing we'll deliver the product tomorrow everyday but no one is coming to deliver the product. Today it's showing OFD locked. My order#NYK[protected] and my AWB#[protected]. Kindly resolve my issue and deliver my product ASAP.
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          Dear Asritha,

          Greetings from Ecom Express.

          Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

          Regards,
          Team Ecom Express
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            subbu3239
            May 16, 2022
            Report
            Copy

            I ordered medicines from tata 1mg. They send the medicine through Ecom express. I'm not available on 1st day when the delivery boy bring the order. My mobile also switched off at that time. Next day I got a message from Ecom express. I contacted the delivery boy regarding the delivery. But he told me to come and collect at courier office. From then he never called me. But I'm getting messages like the delivery was attempted. But I'm not available.
            What is the use of this type of delivery boy?
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            May 17, 2022
            Ecom Express Customer Care's response             Dear Subbu,

            Greetings from Ecom Express.

            Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

            Regards,
            Team Ecom Express
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              J
              jaima77
              from Mumbai, Maharashtra
              May 15, 2022
              Report
              Copy

              Awb no [protected]
              I would have complained for at least 10 times. But no use. I have been waiting for Nykaa product to be delivered for the past 10 days.
              Ecom Express customer support has been notified about the posted complaint.
              View replies
              Dear Jaima,

              Greetings from Ecom Express.

              Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

              Regards,
              Team Ecom Express
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                C
                chitra chitari
                May 15, 2022
                Report
                Copy

                Address: Bangalore

                I ordered a high amount product and the courier service selected was ecom express. This product was in transit on 9th May had to be delivered on 10 May but they said incorrect pincode. I have not changed my address nor pincode from last 5 yrs but still they dint deliver the product. The Ajio services has bad customer support and the ECOM EXPRESS DISGUSTING. I HAD MADE PAYMENT HENCE THEY WERE NOT DELIVERING THE PRODUCT IF I WOUKD HAVE NOT PAID MAY BE BEFORE THE DELIVERING DATE THEY WOULD HAVE DELIVERED. DISGUSTING AND WAST SERVICE PROVIDED BY ECOM EXPRESS.
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                May 17, 2022
                Ecom Express Customer Care's response                 Dear Chitra,

                Greetings from Ecom Express.

                Thank you for writing to us. We regret for the inconvenience caused due to delay in delivery. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                Regards,
                Team Ecom Express
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  ShubhamKulshrestha
                  May 15, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  I have ordered books and it's is coming from Ecom express but didn't reaches to me till date and it's is very important book. even calling Ecom express they said they are apologize of the above mentioned concern. The actual date of delivery is 10 of May on 13 Of May The Product is Out for delivery but not delivered to me till date after calling the team they said that the product must delivered to you between 6-8 pm but not delivered to me and also said that we have accelerated your concerns but till date I didn't get my order. The sent a message of Arriving today with a phone number and a pin after calling that number it said that you are calling from unregistered number even I am calling from a registered number.. My order didn't reaches to me till today.

                  AWB NO :-[protected]
                  May 17, 2022
                  Complaint marked as Resolved 
                  Got shipment by going to the Ecom office
                  Ecom Express customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    N
                    Niharika Kalimera
                    May 14, 2022
                    Report
                    Copy

                    I am niharika I ordered a product from becoming ias website and has shipped through ship rocket and should be delivered by ecom express by delivery agent but delivery agent didn't given ordered product to home and sent message of ordered product were delivered on 13 may 2022 but still I didn't got my product at home I am worrying I was prepaid but no product reached to home please help me out through sending back my ordered product back to home from delivery agent bobbali vijayendhar I mention name because I got feedback message also this is not fair
                    Please deliver my ordered product safely to my home address I mention on order
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    May 17, 2022
                    Ecom Express Customer Care's response                     Dear Niharika,

                    Greetings from Ecom Express.

                    Thank you for writing to us. We will surely look into this matter but we need 9 or 10 digit AWB / tracking number for us to assist you on the same. Please check and share the same.

                    Regards,
                    Team Ecom Express
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      anushkasin
                      May 13, 2022
                      Report
                      Copy

                      Pathetic serive. the staff does not the right information. they just fools the customer. no professionalism.
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      May 17, 2022
                      Ecom Express Customer Care's response                       Dear Anushkasin,

                      Greetings from Ecom Express.

                      Thank you for writing to us. We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                      Regards,
                      Team Ecom Express
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        D
                        Divv Banna
                        May 13, 2022
                        Report
                        Copy

                        Address: Jainn dharam sala road Mandvi kachh pin-370465

                        Please return my order product iam purchase different products this order not same product please return my order
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir/Mam,

                        Greetings from Ecom Express

                        We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Team Ecom Express
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          T
                          Tanvi jharbade
                          from Betul, Madhya Pradesh
                          May 13, 2022
                          Report
                          Copy

                          An order was about to deliver on 22 april. I recieved message for “out for delivery” and delivered status but till today I haven’t received it. Wasn’t expecting such service from ecom express
                          Ecom Express customer support has been notified about the posted complaint.
                          View replies
                          Dear Tanvi,

                          Greetings from Ecom Express

                          We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Team Ecom Express
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            X
                            Xpertz Boy
                            May 12, 2022
                            Report
                            Copy

                            Address: Jaipur

                            I have booked my books from physics wallah website. It has been more than 15 days but still I haven't received my parcel. The delivery boy updates the status as per his wish, doesn't call me either and gives false reasons for parcel not being delivered. I call customer care daily but they have mugged up only one answer that is just to wait for 48 hours.

                            How long I have to wait?
                            My awb number is [protected]
                            #ecomexpress #physicswallah
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            May 13, 2022
                            Ecom Express Customer Care's response                             Dear Sir/Mam,

                            Greetings from Ecom Express

                            Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                            Regards,
                            Team Ecom Express
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              Rajesh1414
                              from Shimla, Himachal Pradesh
                              May 12, 2022
                              Report
                              Copy

                              I got a courier from eyemyeye. Due to size issue i filled a returned initiative. But nobody called me for reverse of product till
                              My reverse pickup Order Number : EY[protected].
                              Please do the needful
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              Dear Rajesh,

                              Greetings from Ecom Express

                              We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Team Ecom Express
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                V
                                VIRUS 96 GAMING
                                May 12, 2022
                                Report
                                Copy

                                Address: #645, Ground Floor, KCHS layout, Bhuvaneshwari Nagar, Nagdevanahalli, Bengaluru, Karnataka 560056

                                My order is out for delivery on 07/05/2022 my not delivered..
                                I'm going Ecom express delivery centre that boys not responding..
                                Today delivery tomorrow delivery. Next day delivery next day delivery tell that boys... 😥😥
                                Today also not delivered...😥
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Sir/Mam,

                                Greetings from Ecom Express

                                We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Team Ecom Express
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  I
                                  Injella Mukhtar
                                  May 12, 2022
                                  Report
                                  Copy

                                  The estimated delivery date of my order was 6th May and today it's 12th of May. It's showing that I've given wrong pincode but that's definitely not right. I've given the right pincode of my area. Now it's showing OFD lock applied while it's in my state and even district. Please get it delivered as soon as possible. It's a very important package.
                                  Ecom Express customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Injella,

                                  Greetings from Ecom Express

                                  We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Team Ecom Express
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    K
                                    Kaila sita maha lakshmi
                                    May 12, 2022
                                    Report
                                    Copy

                                    Address: D no 4-119A parnasala,guduru mandal, krishna dist.

                                    Tracking ID: [protected]
                                    Order ID:[protected]MSO1
                                    Order placed 4th may, 11:28 AM
                                    Ecom Express customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Kaila,

                                    Greetings from Ecom Express

                                    We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Team Ecom Express
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      T
                                      TjAvinash007
                                      from Garhi Harsaru, Haryana
                                      May 11, 2022
                                      Report
                                      Copy

                                      Address: Gali No 7 shiva enclave part 3 Sadhrana road garhi harsuru gurgaon 122505

                                      Ma’am/ Sir

                                      I ordered the product from adidas online store, and their preferred delivery partner is Ecom express, my delivery date was 4th may 2022 and today is 11th may, till now i am not able to get my shipment due to misconduct by Ecom delivery person . He called me every time and put the call either on hold or not utter a word while on phone simultaneously i can hear the background noise and just after this he put remark that customer not available and wrong address.

                                      I tried to complaint about this to escalation team but they didn’t do anything, this is causing my precious time and waste of energy in such little thing. These kind of activity lead to mental disturbances. I have all the recordings regarding this incident please let me know how to provide these evidence to you

                                      Please take necessary actions against Ecom express and delivery partner.
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 14, 2022
                                      Ecom Express Customer Care's response                                       Dear Avinash,

                                      Greetings from Ecom Express

                                      We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        G
                                        Gaurav chouhan ji
                                        from Bilara, Rajasthan
                                        May 11, 2022
                                        Report
                                        Copy

                                        Address: Bilara,jodhpur,Rajasthan

                                        I order a jeans from myntra, and i want to return it, so a ecom delivery boy come and pick up return after that cencel return and call me and say get your order back from service center, i say it's your duty, he cut the call, its about 2 weeks i didn't get my order back. I lost 700 rupees because of delivery boy and team, i call ecom team but they did nothing
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 14, 2022
                                        Ecom Express Customer Care's response                                         Dear Gaurav,

                                        Greetings from Ecom Express

                                        We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,
                                        Team Ecom Express
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Fabpanda
                                          1
                                          (160)
                                          Skechers India
                                          1
                                          (309)
                                          Confluence Networks
                                          3
                                          (5)