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Ecom Express Complaints & Reviews

www.ecomexpress.in

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Updated: Mar 11, 2025

Complaints 6417

Resolved

1266

Unresolved

5151

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 43

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I have ordered books and it's is coming from Ecom express but didn't reaches to me till date and it's is very important book. even calling Ecom express they said they are apologize of the above mentioned concern. The actual date of delivery is 10 of May on 13 Of May The Product is Out for delivery but not delivered to me till date after calling the team they said that the product must delivered to you between 6-8 pm but not delivered to me and also said that we have accelerated your concerns but till date I didn't get my order. The sent a message of Arriving today with a phone number and a pin after calling that number it said that you are calling from unregistered number even I am calling from a registered number.. My order didn't reaches to me till today.

AWB NO :-[protected]

May 17, 2022

Complaint marked as Resolved

Got shipment by going to the Ecom office

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I am niharika I ordered a product from becoming ias website and has shipped through ship rocket and should be delivered by ecom express by delivery agent but delivery agent didn't given ordered product to home and sent message of ordered product were delivered on 13 may 2022 but still I didn't got my product at home I am worrying I was prepaid but no product reached to home please help me out through sending back my ordered product back to home from delivery agent bobbali vijayendhar I mention name because I got feedback message also this is not fair
Please deliver my ordered product safely to my home address I mention on order

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 17, 2022

Ecom Express Customer Care's response Dear Niharika,

Greetings from Ecom Express.

Thank you for writing to us. We will surely look into this matter but we need 9 or 10 digit AWB / tracking number for us to assist you on the same. Please check and share the same.

Regards,
Team Ecom Express

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Pathetic serive. the staff does not the right information. they just fools the customer. no professionalism.

Ecom Express customer support has been notified about the posted complaint.

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May 17, 2022

Ecom Express Customer Care's response Dear Anushkasin,

Greetings from Ecom Express.

Thank you for writing to us. We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Jainn dharam sala road Mandvi kachh pin-370465

Please return my order product iam purchase different products this order not same product please return my order

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 14, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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An order was about to deliver on 22 april. I recieved message for “out for delivery” and delivered status but till today I haven’t received it. Wasn’t expecting such service from ecom express

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 13, 2022

Verified Support

Dear Tanvi,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Jaipur

I have booked my books from physics wallah website. It has been more than 15 days but still I haven't received my parcel. The delivery boy updates the status as per his wish, doesn't call me either and gives false reasons for parcel not being delivered. I call customer care daily but they have mugged up only one answer that is just to wait for 48 hours.

How long I have to wait?
My awb number is [protected]
#ecomexpress #physicswallah

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 13, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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I got a courier from eyemyeye. Due to size issue i filled a returned initiative. But nobody called me for reverse of product till
My reverse pickup Order Number : EY[protected].
Please do the needful

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 13, 2022

Verified Support

Dear Rajesh,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: #645, Ground Floor, KCHS layout, Bhuvaneshwari Nagar, Nagdevanahalli, Bengaluru, Karnataka 560056

My order is out for delivery on 07/05/2022 my not delivered..
I'm going Ecom express delivery centre that boys not responding..
Today delivery tomorrow delivery. Next day delivery next day delivery tell that boys... 😥😥
Today also not delivered...😥

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 14, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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The estimated delivery date of my order was 6th May and today it's 12th of May. It's showing that I've given wrong pincode but that's definitely not right. I've given the right pincode of my area. Now it's showing OFD lock applied while it's in my state and even district. Please get it delivered as soon as possible. It's a very important package.

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 14, 2022

Verified Support

Dear Injella,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: D no 4-119A parnasala,guduru mandal, krishna dist.

Tracking ID: [protected]
Order ID:[protected]MSO1
Order placed 4th may, 11:28 AM

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 14, 2022

Verified Support

Dear Kaila,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Gali No 7 shiva enclave part 3 Sadhrana road garhi harsuru gurgaon 122505

Ma’am/ Sir

I ordered the product from adidas online store, and their preferred delivery partner is Ecom express, my delivery date was 4th may 2022 and today is 11th may, till now i am not able to get my shipment due to misconduct by Ecom delivery person . He called me every time and put the call either on hold or not utter a word while on phone simultaneously i can hear the background noise and just after this he put remark that customer not available and wrong address.

I tried to complaint about this to escalation team but they didn’t do anything, this is causing my precious time and waste of energy in such little thing. These kind of activity lead to mental disturbances. I have all the recordings regarding this incident please let me know how to provide these evidence to you

Please take necessary actions against Ecom express and delivery partner.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 14, 2022

Ecom Express Customer Care's response Dear Avinash,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Bilara,jodhpur,Rajasthan

I order a jeans from myntra, and i want to return it, so a ecom delivery boy come and pick up return after that cencel return and call me and say get your order back from service center, i say it's your duty, he cut the call, its about 2 weeks i didn't get my order back. I lost 700 rupees because of delivery boy and team, i call ecom team but they did nothing

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 14, 2022

Ecom Express Customer Care's response Dear Gaurav,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I have not ordered any product from the pocket commerce website but received a product from you i need to return that and refund my money soon

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 12, 2022

Verified Support

Dear Soumi,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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Ecom express is denying to deliver my order the issue that my pincode differ slightly from what they have in the last second digit.Despite the order being in the same city they didn't even tried to contact me and when asked they said they will not deliver my order till the pin code is changed.I have informed them that I am unable to do so even though my address is correct they are not delivering me my order.My AWB no. Is [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 12, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you due to delay in delivery. Request you to kindly confirm your complete delivery address with pin code to assist you.

Regards,
Team Ecom Express

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Naman Sharma86

from Jaipur, Rajasthan

May 12, 2022

My address is. House no 188, Street no 5, laxmi nagar, behind mangori ki bagichi, brahmpuri, jaipur, rajasthan
Pin code 302002

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Address: 10 floor Ambience Tower II Gurgaon Haryana 122002, New Delhi, Delhi

Mujhe wrong order de diya gya hai isliye ye return kardo aur mere paise wapas kardo

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 12, 2022

Verified Support

Dear Alisher,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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M Srinu
Zaderu village, Zaderu Sachivalayam, Gangavaram mandal, alluriseetharamaraju destrict, 533428

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 12, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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I didn’t get my order till now.In the last Friday and Saturday I got two messages from Ecom express regarding the arrival of my Product and giving the PIN number.They called me for entering the pin.Whenever I enter the pin they always saying that the PIN number is incorrect.It was an computer call and I didn’t get any call from my delivery boy.What should I do?I want my order as early as possible

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 12, 2022

Ecom Express Customer Care's response Dear Megha,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address on 9th May.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Vill - Dhanansu, Ludhiana (Punjab)

I ordered from nokia site on 26th april and the expected date of delivery by ecom was 6th may... It's 7th today i don't get my order till... I visit to the centre they said ofd code is applied.. my order is very urgent they didn't resolving the problem and I'm still waiting...
Worst service by ecom...

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 7, 2022

Verified Support

Dear Nitish,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Mumbai

I called Ecom Express Customer Service department thrice today to know about the location of the shipment.

Call 1 assured me that it has reached my location.
Call 2 told me that it is still in Bhiwandi.
Call 3 told me they don't know the location of the shipment and transferred to their senior department and after all these rigmaroles they told me that the shipment is still at Bhiwandi. ( the tracking on the website shows that it is still at Chennai)

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 06, 2022

Ecom Express Customer Care's response Dear Nikhil,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered today at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

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They give me delivery date of 1st may. But its 5th of may .but they dont deliver my product yet. And they didnt does my help also

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Ecom Express Customer Care

from Mumbai, Maharashtra

May 6, 2022

Verified Support

Dear Priyank,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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