Ecom Express Complaints & Reviews

We ordered 3 items items from AJIO, but we get 2 wrong items and didn't received 1 item ...then also in my AJIO order summary it's showing 3 items successfully delivered..

Pls look into the matter in priority...and resolve it by exchanging the product or by refund

My salary are hold not a shipment I am job in ecom I am job for 30 days but my salary are not given are ecom express so I will request to ecom plz given my salary otherwaise I will action to u

O326782 my code

My product has not been delivered for more than 5 days now. As per ecom's website, the product has reached delivery center on 23rd. I received "out for delivery" messages for three days continuously but the product was not delivered. The delivery boy contacted me on 24th and said he will deliver it the next day without stating any reason. But he has updated the status as "customer not available" for all 3 days that the delivery was supposedly attempted. When I try contacting using the number and pin given in the "out for delivery" messages, nobody answers. When I contacted customer service, they accepted their mistake and said it will be delivered within 24 to 48 hours but nothing has happened so far.

AWB Number: [protected]

My order id 186841 this order was another and damage products was delivered and please return my order and back my cash please return

Different products give

Company not delivered my parcel & company delivery boys misbehaving with me on phone call
Such detail about my parcel
Sub-order ID[protected]_1
AWB - [protected]

My order with teestory is out for delivery tracking number [protected] (by Ecom express) since last Saturday i.e the 17th April. On that day it was undelivered because I wasn't reachable. Hence i requested to teestory to update it with my husband's phone number. But there were no other attempts made till 23rd April where it was undelivered again this time with no reason. 25th April it's out for delivery again. Teestory doesn't have a customer care number (?!) and I'm getting bot-like replies from their email (attached some of them) Ecom express customer care is equally useless. They keep saying they are escalating but nothing happened

I had ordered a product via PG Shop. The product was suppose to be delivered on 14th of April 2022. The product is lying at their delivery centre from the 18th of April 2022. And their office address is false. And when contacted the customer support they don't have an address to pick up the product. Irresponsible service. The product is worth over Rs 5000. Request immediate action

Hi Team,

My product is not delivered for past 5 days. Everyday I am getting like out for delivery and undelivered. When i reach the customer care they ask to wait for 24 hrs or asap. But no use, still my product not received.

It has been 5 days since my parcel reached my hometown. It contains medicine from Netmeds. But The necessary parcel like medicine is delayed by ecom. They always promise and say we will deliver tomorrow. When I reached the Ecom office they said me that kal subeh 10 baje tak pakka deliver ho jayega aaj mil nahi rha . But till now I haven’t received my medicine. Its very urgent for me . Disappointing

Everyday will receive a message that the ordered item will be delivering today.but at the end of the day recieving another message that the item is undelivered. None from Ecom express came for the delivery.

AWS number: [protected]

Awb no[protected] . The product picked up from 11 april after 10 days it still not delivered yet. Very bad service . The status showing constantly undelivered. Its a ups from Amazon. and because o[censored]ndelivered Amazon didn't return my money.

AwB no [protected]

I did not receive any call from delivery. They did not attempt delivery.

AWB No of My Orders
AWB 1 NO: [protected]
AWB 2 NO: [protected]
AWB 3 NO: [protected]
AWB 4 NO: [protected]

I have placed 7 orders from Myntra. The orders were shipped through ecom express. The parcel reached the delivery center between April 8 and April 9 . Now it is more than 6 days since they held the package. I've contacted the ecom express customer care. The replay always apologizes for the parcel being late. The parcel is on OFD lock please contact Myntra Customer care.No one is helping me with the issue.
Ecom Express doesn't have a proper delivery center in my area. The delivery boys are always rude and behave badly. The worst parcel company ever.

This is not first time for me. I already experienced more than 5 times Flipkart and Amazon consignments sent back to seller because it was a big parcel. Most of them baby products such as diapers. 2 times they deliberately dragged to deliver the consignment because they said they dont have four wheeler. And also make me pick-up the product by my own vehicle and also made a threat that they will send it back if i didn't pick-up. This time i ordered mobile in Flipkart using EMI Facility. The seller also processed on same day and as a courier partner ecom express picked it from seller. Until it arrives to nearby delivery agent it was ok. On the day of arrival it was shown as item left the center at 10am something and it came back to center at few minutes later. NOTE: THIS BACKLOG RECORD WAS MODIFIED. First i thought they will deliver on next day. But the next day early morning it was left out from the center 4.53am. Now i feel suspicious and contact the delivery office incharge and he said they mistakenly send it back to madurai hub and he assured the phone will be delivered by Saturday. But today the package was sent to wrong delivery center. Again contact the thiruvarur office incharge and he said he will pick it up from wrong delivery agent and ask me to pick-up from them.

Now my question is what are they doing without a proper facilities such as four wheeler or manpower in thiruvarur? Even they cant handle small package?

My parcel is not delivered my awb nom is
[protected]

I had ordered medicines from Netmeds and Ecom was the courier partner. The delivery boy came to my doorstep but refused to hand over the order as I was not able to get an OTP SMS due to a network coverage issue.
I had valid ID proofs but that was not accepted.
Pathetic service

Hello,
I have ajio return pick up schedul and ajio doesn't share AWB or tracking no. The delivery agent collected the parcel and he didn't update the status and the item didn't reached ajio. Soy refund didn't processed. This is the second time in facing the similar issue. Previously I faced issue with Myntra pickup where i ended up paying from My account and delivery guy updated Myntra saying they didn't collect the parcel. For acknowledgement both the time they said the.process changed and now they are not giving acknowledgement. This time his picture and mobile no captured by apartment entry application but the no given is wrong no. Seems like Ecom express delivery agents stealing the return pickup items and i see there are many complaints. Now to whom I have to contact

It's been more than twelve days I didn't receive my order from Flipcart previously I used to receive bby product within four to five days but this time due to ecom courier express I didn't received on proper address and in time.Totally dissapointed with the kind of customer service they provide to us.Everytime they denied to delievered my order in my proper address.third class customer service.

Respected sir or madam I have purchased for one product mesho app. This order send though ecom express courier then ecom express courier delivery boy call from last Saturday he is told to you product ver biggest so collect to courier office or your order canceled. Told for delivery boy after disconnect for call I have tried to call but no response for everyone so please help me