Ecom Express Complaints & Reviews

My parcel awb no [protected] has been ordered on 19th March 2022 n was supposed to b delivered by24 March 2022 since 22march 2022 there is no updated provided
Every time I call there executives answer only 24-48 hrs to deliver
I Hav raised 8complaints ders no response

Hi team,
I didn't recieve my order which was supposed to deliver on 30th March

order Id-DPSP[protected]
Tracker id-[protected]

Hope u resolve this and deliver my order as soon as possible

Thank you

Today, As I was busy I can't attend the call of delivery person. He asked me to share delivery otp to deliver the product at my neighbourhood, I gave him my neighbours phone number but he didn't contacted them. And after few minutes, I received message of order delivered, but I dint received it.

My parcel having tracking id[protected] was ordered on amazon and was supposed to be delivered by ecom express. once the parcel had arrived the shipping address after which the parcel is being tagged with OUT FOR DELIVERY LOCK by amazon. 24th march i have called amazon and they have removed this lock. to reassure i have contacted ecom express on the same date and being informed that the parcel will be delivered in 24 to 48 hours. today i.e. 31st march i enquired again about my parcel with ecom and they informed me again to call amazon to remove the out for delivery lock. how many times do they expect me to do the same. to save time i has ordered online and here they have been wasting my because i have to call both sides again and again.
this is a completely dissapointing since there is no co-ordination among amazon and ecom express teams.

My awb number [protected] has been ordered on 19th March 2022 n has reached my nearest hub on 22march 2022 today is 31st March 2022 has still Nt delivered
Every time I call complaining abt d delay executive tells me it will b delivered with 24hrs n no solution is bought forth
Attached d tracking proof
Plz do d helpful

Dear Dealer,
I am Jainesh Rana from Vaghai, Dang, Gujarat. I palce my order on /myntra on dated 27/03/2022 and my courier shipped on Monday 28/03/2022. I am facing problem to track my courier after it shipped. When ever i track my courier with tracking id, website shows me not a single update on my courier about where it reached or expexcted delivery date.

[protected]this is my tracking id of parcel which has to be delivered by 26th March and not yet reached so when my parcel is going to delivered please respond something

Respected sir/madam,
Iam kamal pramanik..my submission humble is that..i have return/refund my products on 26/03/22.
But today tracking my status showing unsuccessful pickup.. So iam calling for customer care ecomexpress ..they are is a taking me your product is unsuccessful.. So but Not received any message and any call from delivery partner for Ecomexpress . Why will do this delivery partner any time.. So i have cancelled my Return /refund tomorrow and again Return /refunds process tomorrow on 29/03/22. But same problem today.and same Delivery will do this.amd i have complain already 4 time but ecomexpress is are not my problem solved..

Tracking nunber- [protected]

Order Id- 220323MM6KP49C

Cuatomer Address- Dhal pramanik para, jumainaskar/dholer more, Dhal P U F P Primary School. West Bengal. Pin- 743399.
Please action this delivery partner Against.
Yesterday same problem, and today ia same problem..please kindly taken action for delivery partner..
Delivery Partner Name- Anupkumar Naskar.
And my complain hasbeen not resolved, so why you resolved message consumer?

Regarding:
Kamal Pramanik.
Registered Mobile Number- [protected]
Registered Email Id- [protected]@gmail.com

The Ecom express Sullia have mentioned one contact number in the google..I tried to call that number..And that number belongs to someone else who isn't working in ecom express..and i searched the google for to get contact number of them..I couldn't find.How they can be so irresponsible.

My product is showing on bhopal station from yesterday .I want my product at time it was important for me pls deliver my product at time.my order id is [protected].
Thank you.

AWB: [protected]

Have 5 correspondences with the customer service team with no help.

The order refund should have been initiated but nothing has been done to return the order as it is OFD Locked.

All attempts to get in touch with customer service have failed, agents pick up calls and disconnect or just plainly disconnect calls without even answering. I spent an hour today, trying to get a hold of someone but could not.

This is probably the worst customer service I have experienced in my life.

I have documented all the instances of my calls being disconnected and emails not being responded to.

I am in talks with a lawyer to file a complaint in consumer court and also with a social media agent to start a campaign to expose this blatant misuse of people's trust and money.

Please unlock OFD Lock at the earliest and attempt delivery again or return item to the seller.

Thanks

Damage and fraud

Respected sir/madam,
Iam kamal pramanik..my submission humble is that..i have return/refund my products on 26/03/22.
But today tracking my status showing unsuccessful pickup.. So iam calling for customer care ecomexpress ..they are is a taking me your product is unsuccessful.. So but Not received any message and any call from delivery partner for Ecomexpress . Why will do this delivery partner any time..
Name- Kamal Pramanik.
Tracking nunber- [protected]

Order Id- 220323MM6KP49C

Address- Dhal pramanik para, jumainaskar/dholer more, Dhal P U F P Primary School. West Bengal. Pin- 743399.
Please action this delivery partner Against.
Yesterday same problem, and today ia same problem..please kindly taken action for delivery partner..
Delivery Partner Name- Anupkumar Naskar.

Regarding:
Kamal Pramanik.
Registered Mobile Number- [protected]
Username- surajitbabu
Registered Email Id- [protected]@gmail.com

Dear ecomexpress team..
Iam kamal pramanik..my submission humble is that..i have return/refund my products yesterday on 26/03/22.
But today tracking my status showing unsuccessful pickup.. So iam calling for customer care..they are is taking me your product is unsuccessful.. Because this product is rescheduled.. So why this my product rescheduled.. Not received any message and any call from delivery partner.. Why will do this delivery partner any time..
Name- Kamal Pramanik.
Tracking nunber- [protected]
Address- Dhal pramanik para, jumainaskar/dholer more, Dhal P U F P Primary School. West Bengal. Pin- 743399.
Please action this delivery partner Against.
Regarding:
Kamal Pramanik.

I ordered 4 products (pre-paid) from AJIO, 2 products went to XPRESSBEES and another 2 went to ECOMEXPRESS (ALL ARE SAME ADDRESS). In this 4 orders I received 2 products from XPRESSBEES (perfect) and 1 product from ECOMEXPRESS (AWB no. [protected]) . The remaining 1 product via ECOMEXPRESS (AWB no. [protected]) should reach by 23 march 2022. On that day evening delivery person called and asked me about the address, I gave many hints and that person don't know even the area and he only knows the native language (no English & Hindi). after that he told to wait for 15-30 mins he's on the way. After that I got message marked as undelivered and he's not at all attempting to deliver.
26th march 4:31pm I received a message that it's out for delivery, I tried to call that service number with the product PIN but it didn't connect, I checked with AWB number on their website and there it's showing 4:36pm that again marked as undelivered. When I'm complaining their remarks is area PIN code not matching and I gave the delivered product AWB number, so they understand that the delivery person entering wrong remarks and they're telling me to wait for 24hrs 48hrs.NO RESPONSE. again I called same things REPEAT. again today I called REPEAT.

I've many other works to do and they're wasting my time a lot.
I don't know about the compensations and all when the delay in delivering a product.

I order a 3 wedding kurtis but the product is defective and useless so would like to return the product so please kindly accept my request and return my money
Thank you

Sir i get wrong product so I want to return my parcel

Sir my name is Javed

ecom express awb number - [protected]

link provided by ecom express after refusal - http://ecxp.in/?q=[protected]

my package containing nokia 5.4 in rto lock stage

i refused to accept the order of mobile nokia 5.4 on march 13 2022 from ecom express because of few product and package issues from nokia . the nokia 5.4 was still not delivered to nokia ware house delhi by ecom express and my refund process is on hold for this reason.

i kindly request you to revoke the lock and make delivery back to nokia warehouse

order dispatch date 9 march 2022
order deliver date 13 march 2022
order refused to accept on 13 and 14 march 2022

Sir aapka shipment product delivery nahi kar Raha hai waha galat information send kar Raha hai ke samne wala spot par nahi tha

Sir,

One of the ecom express delivery boy namely Junaid (doing delivery job in ecom express at Anantnag (Jammu & Kashmir) had delivered many couriers to me like AwB No. [protected], [protected], [protected], [protected] has been delivered by the same delivery boy, but since couple of days he is doing mischievious acts by updating in app that the "Courier was undelivered as the address was unlocated" for this AwB No.[protected] as this courier is also on the same address as for above AwB numbers. The ordered items are very urgent as it was supposed to be delivered on 24th March, 2022 but the delivery boy is not delivering it intentionally. Even the delivery boy has been called back by me several times on his personal number [protected], but he is not attending my call. I am going to complaint against ecom express in consumer court here.

Regards,

Shabir Ahmad Tramboo
Contact : [protected]