Ecom Express Complaints & Reviews

The Ecom express Sullia have mentioned one contact number in the google..I tried to call that number..And that number belongs to someone else who isn't working in ecom express..and i searched the google for to get contact number of them..I couldn't find.How they can be so irresponsible.

My product is showing on bhopal station from yesterday .I want my product at time it was important for me pls deliver my product at time.my order id is [protected].
Thank you.

AWB: [protected]

Have 5 correspondences with the customer service team with no help.

The order refund should have been initiated but nothing has been done to return the order as it is OFD Locked.

All attempts to get in touch with customer service have failed, agents pick up calls and disconnect or just plainly disconnect calls without even answering. I spent an hour today, trying to get a hold of someone but could not.

This is probably the worst customer service I have experienced in my life.

I have documented all the instances of my calls being disconnected and emails not being responded to.

I am in talks with a lawyer to file a complaint in consumer court and also with a social media agent to start a campaign to expose this blatant misuse of people's trust and money.

Please unlock OFD Lock at the earliest and attempt delivery again or return item to the seller.

Thanks

Damage and fraud

Respected sir/madam,
Iam kamal pramanik..my submission humble is that..i have return/refund my products on 26/03/22.
But today tracking my status showing unsuccessful pickup.. So iam calling for customer care ecomexpress ..they are is a taking me your product is unsuccessful.. So but Not received any message and any call from delivery partner for Ecomexpress . Why will do this delivery partner any time..
Name- Kamal Pramanik.
Tracking nunber- [protected]

Order Id- 220323MM6KP49C

Address- Dhal pramanik para, jumainaskar/dholer more, Dhal P U F P Primary School. West Bengal. Pin- 743399.
Please action this delivery partner Against.
Yesterday same problem, and today ia same problem..please kindly taken action for delivery partner..
Delivery Partner Name- Anupkumar Naskar.

Regarding:
Kamal Pramanik.
Registered Mobile Number- [protected]
Username- surajitbabu
Registered Email Id- [protected]@gmail.com

Dear ecomexpress team..
Iam kamal pramanik..my submission humble is that..i have return/refund my products yesterday on 26/03/22.
But today tracking my status showing unsuccessful pickup.. So iam calling for customer care..they are is taking me your product is unsuccessful.. Because this product is rescheduled.. So why this my product rescheduled.. Not received any message and any call from delivery partner.. Why will do this delivery partner any time..
Name- Kamal Pramanik.
Tracking nunber- [protected]
Address- Dhal pramanik para, jumainaskar/dholer more, Dhal P U F P Primary School. West Bengal. Pin- 743399.
Please action this delivery partner Against.
Regarding:
Kamal Pramanik.

I ordered 4 products (pre-paid) from AJIO, 2 products went to XPRESSBEES and another 2 went to ECOMEXPRESS (ALL ARE SAME ADDRESS). In this 4 orders I received 2 products from XPRESSBEES (perfect) and 1 product from ECOMEXPRESS (AWB no. [protected]) . The remaining 1 product via ECOMEXPRESS (AWB no. [protected]) should reach by 23 march 2022. On that day evening delivery person called and asked me about the address, I gave many hints and that person don't know even the area and he only knows the native language (no English & Hindi). after that he told to wait for 15-30 mins he's on the way. After that I got message marked as undelivered and he's not at all attempting to deliver.
26th march 4:31pm I received a message that it's out for delivery, I tried to call that service number with the product PIN but it didn't connect, I checked with AWB number on their website and there it's showing 4:36pm that again marked as undelivered. When I'm complaining their remarks is area PIN code not matching and I gave the delivered product AWB number, so they understand that the delivery person entering wrong remarks and they're telling me to wait for 24hrs 48hrs.NO RESPONSE. again I called same things REPEAT. again today I called REPEAT.

I've many other works to do and they're wasting my time a lot.
I don't know about the compensations and all when the delay in delivering a product.

I order a 3 wedding kurtis but the product is defective and useless so would like to return the product so please kindly accept my request and return my money
Thank you

Sir i get wrong product so I want to return my parcel

Sir my name is Javed

ecom express awb number - [protected]

link provided by ecom express after refusal - http://ecxp.in/?q=[protected]

my package containing nokia 5.4 in rto lock stage

i refused to accept the order of mobile nokia 5.4 on march 13 2022 from ecom express because of few product and package issues from nokia . the nokia 5.4 was still not delivered to nokia ware house delhi by ecom express and my refund process is on hold for this reason.

i kindly request you to revoke the lock and make delivery back to nokia warehouse

order dispatch date 9 march 2022
order deliver date 13 march 2022
order refused to accept on 13 and 14 march 2022

Sir aapka shipment product delivery nahi kar Raha hai waha galat information send kar Raha hai ke samne wala spot par nahi tha

Sir,

One of the ecom express delivery boy namely Junaid (doing delivery job in ecom express at Anantnag (Jammu & Kashmir) had delivered many couriers to me like AwB No. [protected], [protected], [protected], [protected] has been delivered by the same delivery boy, but since couple of days he is doing mischievious acts by updating in app that the "Courier was undelivered as the address was unlocated" for this AwB No.[protected] as this courier is also on the same address as for above AwB numbers. The ordered items are very urgent as it was supposed to be delivered on 24th March, 2022 but the delivery boy is not delivering it intentionally. Even the delivery boy has been called back by me several times on his personal number [protected], but he is not attending my call. I am going to complaint against ecom express in consumer court here.

Regards,

Shabir Ahmad Tramboo
Contact : [protected]

The delivery guy is taking rudely and not delivering my order continuously 2nd day and give wrong reason of not delivering order without doing a single call pls take strict action against him.

On 12th march i order this product awb no ( [protected]) from shopsy which is another branch of Flipkart.
so on 20th march my product delivered in my city delivery boy called me for address he said ( i will come at evening) but he didn't came and even didn't call me back, till 22 march 3 attempts was held by delivery boy but he never call me for delivery concern, when i call to ecom express costomer care they said my now product have ofd lock, i searched for this i found nothing about it, and even Flipkart also refuse to say about this ofd lock they don't know about this .
my product is in my city and they don't deliver it to me even they refused me to tell the location, contact no. of delivery centre and also said even if they provide me location they will not give me my product, they say now my product will not be deliver to me and cancel it by them .
its a clear fraud by ecom express

Shipment at Delivery Centre

HYDERABAD-HYI | Date: 23 Mar, 2022 05:13 hrs,
this is the message that shows up but I have not received the product . I call up the CC I get a reply plz wait we do not know when it would be delivered. We are raising a complain you will hear within 24 to 48 hrs ...Time passes & I follow the same cycle once again...

Date of Order: 9th March 2022
AWB Number: [protected]
Expected Delivery Date: 17th March 2022
Parcel arrived at local delivery centre: 11th March 2022 (from 11th March to 24th March, it was at the same place)

Issue: No movement in the parcel status for so many days, then after so many complaints on call, email, social media. Every time I got the same commitment that your issue is escalated and wait for 72 hours, you'll receive your parcel.
In last they say, your parcel will be not delivered because RTO lock is applied on your parcel, as it was sent on the wrong route by ECOM.

First complaint raised: 19th March 2022 (Ecom Support: [protected])
Out for Delivery: 24th March 2022
Parcel not delivered because the parcel was sent on the wrong route by Ecom.
RTO lock applied on 25th March 2022

Solution: Revoke the RTO lock and request to deliver the parcel as soon as possible. I need my order.

My order is not same the product which I actually ordered please refund it I don't like the product

I ordered a product in amazon ana i wish to return it and return the product to ecom express staff and that is not update till now i return the product by18 feb. No response from the ecom express side. Make me helpful. Solve my problem or else I move by sue

My package in RTO state reaches the origin city Mumbai but its stuck at the Delivery center since 20-3-22, today is the fifth day and its still there.

I talked to them, they said they will resolve the issue, but nothing is done.

My refund is awaiting because the package is not received by the seller.

AWB Number [protected]

I ordered 19 march and its already 24 march and they gave a date it is also expired bad way of speaking and careless