Ecom Express Complaints & Reviews

I did not receive my product but got a delivery confirmation notification

Dear sir,

I ordered one product on 3rd March 2022 and still product is not delivered.
Now it show status shipment rto lock - 77.
Your courier boy did not even call me and reach my home for delivery. And it show undelivered status and i received message like customer refuse to accept but he didn't even called me or reached my home. Now i want my product fast.

Employee name=EmployeeMAHESHPARNAMI - 006 as show in tracking status
AWB number [protected]
Order id = ID2022103

Please contact as soon as fast

Updates Of The Shipment Are Not Correct And Also Not Updated The Status As Well.
Order From Meesho.
Order No.[protected]_1_qop
AWB No. - [protected]
Correct Status Nahi Bata Raha Hai. Yaha Bata Raha Hai Mount Abu, Abu Road But Track Kar Rahe Hai Toh Bata Raha Hai Mumbai. They Have Such A Pathetic Service. Mount Abu Aa Gaya Hai Toh Abhi Tak Receive Ho Jana Chahiye Thha But Nahi Hua Naa Hi Update Hai Koi Bhi Iske Regarding. Please Fix This Issue ASAP.

I was calling the customer care about from 3days they asking me wait till tomorrow every time I call them yesterday when I called them they said me that it will be reached by 8pm even till that tym I waited and now wen i see my order status it's again showing tomorrow and wen I'm calling today they blocked my number the call is not getting connected

Delivery boy is not being supply the parcel and told that collect the parcel from the Ecom express office when I was reached at Ecom office the staff said that article have not been reached. I have to visit many times. When I call to delivery boy he doesn't attend call and bussy her phone. Please punish the delivery boy so that he doesn't repeat such practice to someone in future.please do the needful. Mobile number of delivery boy [protected]

My product not received yet to me but i received delivered msg

My packages with awb [protected], [protected], [protected] are waiting in the delivery center for the last 7 days. Their customer care doesn't respond. Please take action.

My package with awb [protected] stuck at delivery center for last 7 days. Their customer care doesn't pick up call. Nobody from their side is helping regarding the delivery issue. Please take action.

My waybill number is [protected]. When you delivered my order? Is this your service? Same on you ecom express. Go to hell.

I am from Kottayam, Kerala, I have ordered one items with option online payment and it was shipped through delivery agent Ecom Express with tracking ID [protected]
The consignment reached Kottayam thiruvalla area on 11 march 2022 area on[protected] and Delivery Person Not contacted me yet. the delivery agent not contacted me yet. They are not ready to deliver the consignment .

Jeeves Consumer Services has given one parcel on my name on 26.02.2022 bearing docket no: [protected], but till now it is not delivered. If we call to Customer Care they are very rude and behaving irresponsibly and not giving proper response to my call. Whenever I call to customer care they are telling we will deliver the parcel kindly wait. Every time they are giving the same answer.

It has been 20 days and still awaiting for my parcel.

Kindly resolve the issue at the earliest.

I received a parcel in 12 March, delivery boy demanded me to pay 20000 COD for opening and verifying the parcel . I paid him in phonepe and opened the parcel in front of cc cam only. Also I recorded a video in my mobile. I received a fake mobile, completely not working, I asked that delivery boy to give my money and take that parcel and return to them, but he not accepted. I lost my money please help me

I booked some product on Meesho, dated 09/03/22. Delivery address was my office address. On Sunday 13/03/22, 11:13 am I got a message that Ecom Express Executive will deliver the package on that day. At 04.09 pm again got a message that my package was undelivered as the address was unlocatable. No phone call was made by the delivery boy. On 14/03/22, I made a request to reattempt delivery, but till now I did not get the package. I think the delivery boys of this company does not deliver courier, they just update status as address was unlocatable from their home or branch office. A Hyundai Car Showroom on National Highway is really unlocatable? Why doesn't they make a call to the customer?

I ordered a cotton mattress from Shopee on 1st March, at Ecom office the delivery came
on 5th March but they did not delivered my order, I was supposed to get my delivery on 7th March, 2022 but then as the days passes I got frustrated and contacted Ecom customer care and filed lots of complaints regarding my issues, then after few days local Ecom delivery service guy called me and said your order will be delivered my tomorrow and on the next day he did not call me and updated 3 unsuccessful delivery attempts, on 11th March, he sent a message at 4.10pm stating your order is out for delivery and just after 9minutes at 4.19pm they updated that delivery attempt is unsuccessful, how could he even reach at my delivery place within 9 minutes, I don't live very near to Ecom office, if that would have been the case then i would my picked up my delivery without troubling Ecom customer care services. Then after 11th March they keep on updating wrong delivery remarks and today it's 15th March, and today when I called Ecom customer care service they told me that your order has now put on ofd lock and now you have to contact your shop provider from where you have ordered, I called there and they removed my ofd lock but still I don't think my order gonna delivered to me soon or i guess never. I request to please take his into your high consideration because I have been calling Ecom consumer care since 9th March, I even filed lots of cases but nothing is happening. So I request to please help me out. I really started hating Ecom express.

I ordered three kurtis, but got old and torn clothes, i want my money back..plz help me with this.

Hi,

I writing this after trying too much calling with Ecom customer support.

In Oct-2021, i ordered one package from MISO and it was delivered by ECOM express.

Due to product mismatch I placed return of the product and which was again picked up by ECOM agent. However he did not submit the same to the warehouse and did a fraud with me.

I had call recordings with that conforming the same. I also checked with other ECOM staff and I got to know that agent did fraud with lots of people. That Agent is removed from Ramgarh, Alwar Rajasthan and placed to Deeg, Bharatpur region.

I conveyed the same to ECOM customer care many times but there was no support. Although they know fraud happened but they don't want to accept. Finally decided to put my comments on consumer complaints.

product Tracking ID - [protected]

Regards,
Chanchal Mishra
[protected]

My parcel is showing as it is delivered but it is not at all delivered to the delivery address.

I haven't received my product yet with the following id [protected]
There was wrong update given by the delivery person
I hadn't received any call when it was out for delivery

I placed an order on 8th Feb 2022. They said it will be delivered within 20 days. But it hasn't been delivered yet. They tried to contact me on 22nd Feb and on 23rd Feb but I wasn't available at that time. They called and said on 24th that it will be delivered within the next 48 hrs. but they didn't. And after that, it is showing on 28th Feb that it is under OFD lock. Now on 14th Mar, it is under RTO lock. They haven't delivered the product but they took prepaid payment. I have been trying to contact them since then but they are not responding.

I ordered a blazer from the Van Heusen website, but they arranged a pickup for return because of size from Ecom express, first, they van Heusen arranged a return pick up from Ecom express they didn't call me and changed the status to address not found, one more time again file a compliant in van Heusen they arranged another return pickup, this time they called me asked about my address, actually this delivery team in Mankavu, Calicut, kerala delivered the blazer to me now they don't know my address, I told this delivery guy to call me if he doesn't find my address but he didn't call me and changed the status to address not found