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Ecom Express Complaints & Reviews

1.8
Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 49

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S
shalini m patil
Mar 8, 2022
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Address: #356, sri Renuka, 6th cross, C.T. Bed banashankari II stage bangalore-560070

I ordered for a piece of 3 Anarkali Salwar-women through ecom express portal. I received the parcel on 7th march paid the cash 800Rs. I opened it, very shocking it was not what i ordered. Infact it is not worth for beggers, some cleaning cloth is delivered. Its a big fraud. I want to return the parcel and refund my money.
Ecom Express customer support has been notified about the posted complaint.
Dear Shalini,

Greetings from Ecom Express.

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express
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    C
    Chandan Tulsi
    from Howrah, West Bengal
    Mar 7, 2022
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    Address: Thana Ghat, Kalimata, Santoshpur, Bauria, Howrah, 711305

    Hello there, I ordered a product in 23th February and the last date of delivery is 2th March. But still I don't get my. I reattempted the order so many times. The delivery boy is not calling me for the delivery. But still my order is undeliverable. I complained in customer care number. And they said please wait for 24 to 36 hours, your order will be delivered. But nothing I get. I'm very unsatisfied and frustrated. I'm very badly need this product. Please help me out🙏. Thank you.
    +2 photos
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Mar 09, 2022
    Ecom Express Customer Care's response
    Dear Sir/Mam,

    Greetings from Ecom Express.

    Please accept our sincere apologies for the inconvenience caused. We have noted your complaint and we shall take this up with the concerned team to get an effective resolution for your complaint at the earliest.

    Regards,
    Team Ecom Express
    Verified Support
    Mar 22, 2022
    Ecom Express Customer Care's response
    Dear Sir/Mam,

    Greetings from Ecom Express

    Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

    Regards,
    Team Ecom Express
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      L
      Lafii Joyfull Mynsong
      Mar 7, 2022
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      Address: Langkyrding mihngi block 3 -793012, Near John Calvin Presbyterian school

      I want to return the products, is not the same that I ordered
      Ecom Express customer support has been notified about the posted complaint.
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        Lafii Joyfull Mynsong
        Mar 7, 2022
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        Address: Langkyrding mihngi block 3 -793012, Near John Calvin Presbyterian school
        Website: Instagram

        I want to return the products, so please take it back
        Ecom Express customer support has been notified about the posted complaint.
        Dear Sir/Mam,

        Greetings from Ecom Express.

        Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

        Regards,
        Team Ecom Express
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          S
          Snehal khatal
          from Pune, Maharashtra
          Mar 7, 2022
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          Address: Raikar mala dhayri pune

          Product is damaged and I want return and refund ..
          Ecom Express customer support has been notified about the posted complaint.
          Dear Sir,

          Greetings from Ecom Express!

          Ecom Express is just a Carrier. We pick and deliver the parcels in sealed condition from the sender. We do not check the contents. Request you to please contact your shopping portal for the same.

          Regards,
          Team Ecom Express
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            M
            Mahipal112
            Mar 6, 2022
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            Address: E com balesar

            Your delivery boy refused to deliver my medicine. I have same issue from last 2 months. They told me that they will not deliver to my address. Please stop your service at pin code no. 342023. Worst service. They cancelled my order with attempt delivery. My tracking number is [protected]. Please help me
            Ecom Express customer support has been notified about the posted complaint.
            Dear Sir/Mam,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Team Ecom Express
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              P
              Mar 6, 2022
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              Address: Ramkrishna pally, baishguri, new cooch Behar

              My number details were wrong .i have updated it, raised a complaint for that 4 days back .they are not delivering the shipment.everyday they update that shipment is out for delivery but they do not call me or try to reach me .They are doing the same thing from last 4 days
              +1 photos
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Mar 07, 2022
              Ecom Express Customer Care's response
              Dear Sir/Mam,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Team Ecom Express
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                K
                KVbnm
                from Amguri, Assam
                Mar 6, 2022
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                Address: Ecom express, Dc name: AGU AMGURI, SIVASAGAR, NEAR GURUDUWAR, KACHARI LINE AMGURI, SIVASAGAR, ASSAM.
                Website: ecomexpress.in

                Dear Sir,
                Im from amguri sivasagar assam, i inform to ecom express head office, my location Ecom express DC name is AGU, Sivasagar, assam . This DC supervisor Mr. Ankur kotoky and his team delivery boy behavior is very bad, and misbehaving to all customers, his team refused to percel doorstep delivery or ask to customer OTP to canceld the percel.
                So, i request to ecom express head office, keep to action AGU DC.
                Ecom Express customer support has been notified about the posted complaint.
                Mar 06, 2022
                Updated by KVbnm
                Dear Sir,
                Im from amguri sivasagar assam, i inform to ecom express head office, my location Ecom express DC name is AGU, Sivasagar, assam . This DC supervisor Mr. Ankur kotoky and his team delivery boy behavior is very bad, and misbehaving to all customers, his team refused to percel doorstep delivery or ask to customer OTP to canceld the percel.
                So, i request to ecom express head office, keep to action AGU DC.
                Verified Support
                Mar 07, 2022
                Ecom Express Customer Care's response
                Dear Sir/Mam,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Team Ecom Express
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                  S
                  Sundari G
                  Mar 5, 2022
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                  Hi.I had ordered a product through Samsung. The place of pickup and place of delivery are both the same. It's been 5 days but still the tracking page says the the product is lying in the same hub.The estimated delivery date was 1st March. That's why I ordered the product so that I get it soon. Why is there so much delay in delivering the product within the same city.
                  Im unable to contact the customer care of Ecom express also.No one picks it up.How will we ever get to know when it's going to be delivered .
                  Worst service ever.
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 07, 2022
                  Ecom Express Customer Care's response
                  Dear Sir/Mam,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
                  Mar 08, 2022
                  Updated by Sundari G
                  Sir,
                  My tracking number is - [protected].

                  Finally i got to speak to one of your customer support executive. And he told that my package got lost and asked me to wait for another 6 days without any guarantee of delivering the package to me.
                  With huge disappointment and frustration i was forced to cancel my order.

                  I will not recommend Ecom express to any of my contacts hereafter. Thanks for the wonderful support and service provided by your company.
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                    J
                    Joydev Mondal Jd
                    Mar 5, 2022
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                    Address: Vill tegharia ,p.o Mejia p.s Mejia Dist bankura

                    My AWB no is [protected] t
                    . delivery exicutive call me but did not come to deliver my product on given adress
                    Ecom Express customer support has been notified about the posted complaint.
                    Dear Sir/Mam,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Team Ecom Express
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                      V
                      vidyarthisuman
                      from Sahibganj, Jharkhand
                      Mar 5, 2022
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                      पार्सल डिलीवरी सेंटर से गायब किया गया है जब मै छानबीन की तो डिलीवरी सेंटर का सुपरविसोर् गाली देकर बात करने लगा
                      +1 photos
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 07, 2022
                      Ecom Express Customer Care's response
                      Dear Sir/Mam,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
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                        A
                        Aswathyshyam
                        from Chengannur, Kerala
                        Mar 5, 2022
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                        Address: Aswathy s,Chirayil modiyil, Mulakkuzha P.O,Chengannur ,Ph 9281843970

                        Looking at the track id, I reached Chengannur on the 20th of February, but the delivery was not even on the 5th of March.NO contact no informations, pls contact nearst ecom express office
                        ABW no [protected]
                        order Id [protected]
                        RRN[protected]
                        +2 photos
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 07, 2022
                        Ecom Express Customer Care's response
                        Dear Sir/Mam,

                        Greetings from Ecom Express

                        Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                        Regards,
                        Team Ecom Express
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                          Prem050910
                          from Arni, Tamil Nadu
                          Mar 4, 2022
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                          Address: ecomexpress, arni , thiruvannaamalai district
                          Website: ecomexpress.in

                          Iam order lava flip mobile in amozan online store i resive defect mobile so return the mobile amozan website after two day mobile pickup in ecom express courier service but mobile not hand over to amozan i call amozan say enquiry to ecom express but ecom express courier service no response so I want refund money or phone please help me
                          +1 photos
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 07, 2022
                          Ecom Express Customer Care's response
                          Dear Sir/Mam,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Team Ecom Express
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                            S
                            Sandhya Ganapathiraju
                            Mar 3, 2022
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                            Address: Visakhapatnam, Andhra Pradesh

                            The delivery person calls and says that they will deliver the package, but they clearly do not listen to the directions to address. Even when I insisted and clearly instructed, in next 2 mins they update the status as the delivery address is not proper. When we call back, it does not connect and the delivery executive number shared via SMS does not even work. I have never experienced such a pathetic delivery. The delivery address is very correctly written in Amazon and expect these service providers, never faced any issue from the other. Ecom express, Bheemunipatnam, Visakhapatnam, Andhra Pradesh branch is the worst. This has occurred 3 times, the shipment has reached their delivery hub 10 days ago, but never reached to my address. Very disappointed.
                            Ecom Express customer support has been notified about the posted complaint.
                            Please find the status as updated on the Amazon page. The Tracking ID: [protected]. The delivery is expected to be 2nd March, and this delay is happening from last 10 days. The delivery person calls and then updates the status as no correct address, but they never followup or call to get the directions if they are so confused.

                            The delivery is being delayed each time. - Comment #3966827 - Image #0
                            The delivery is being delayed each time. - Comment #3966827 - Image #1
                            Dear Sir/Mam,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
                            Hi, we are sorry to hear about your experience. We would like to help. Please email us your 9 or 10 digit shipment tracking number at [protected]@ecomexpress.in or DM it to us.
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                              P
                              PARAMA SAKTHI
                              Mar 3, 2022
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                              Address: pallikaranai

                              Hi Team,

                              Can you check the status of my delivery?

                              Till today they have not delivered the shipment as promised.

                              Approaching this forum for early resolution.

                              Call me [protected] / [protected]

                              -Paramasakthi
                              +1 photos
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 07, 2022
                              Ecom Express Customer Care's response
                              Dear Sir/Mam,

                              Greetings From Ecom Express.

                              Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

                              Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                              Regards,
                              Team Ecom Express
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                                M
                                Minugu
                                from Bengaluru, Karnataka
                                Mar 3, 2022
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                                Address: Mamta residency,sri anantha nagar, electronic city phase 2, bengaluru, Vishal mart, Vishal mart

                                I am from electronic city phase 1 ananta nagara bangalore, I have ordered a product from meshoo and without contancting for delivery the delivery boy added statement that customer refused to receive productand when we complained regaeding to the customer care the product came next day and when we asked him regarding without having basic manners of behaving he was arguing that "its not his mistake and we shiuld go to office and ask" and he was telling he is not bother about the bad reviews also.
                                Even they know delivery calls are recorded they are dare to argue instead apologizing for their mistakes
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 07, 2022
                                Ecom Express Customer Care's response
                                Dear Sir/Mam,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Team Ecom Express
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                                  N
                                  Nidhin Mohan
                                  Mar 3, 2022
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                                  Address: ALAPPUZHA

                                  The pickup is done. But the pickup is done when the ecom express executive came here to deliver a product. I begged him to pickup. Ecom Express is a worst service always. They continuously do this. Why Ecom Express customercare not take any action against them ? I raised too many complaint against that Alappuzha Office. But no action taken against them still now. Please give me a clarification about this pickup issue. Why they not come here to pickup the product. I need a clarification from that concerned office (Alappuzha Office).
                                  We lost too many orders due to this. I need clarification. Please do it.

                                  I submitting Tracking ID's which had face same issue - [protected], [protected], [protected], [protected], [protected] etc..
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 07, 2022
                                  Ecom Express Customer Care's response
                                  Dear Sir/Mam,

                                  Greetings From Ecom Express.

                                  Thank you for writing to us. With reference to your query regarding your shipment[protected], [protected], as per our records the said shipment has been delivered at the registered address.

                                  Please accept our sincere apologies for the inconvenience caused. As per our records your shipment [protected], [protected], has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.
                                  Regards,
                                  Team Ecom Express
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                                    S
                                    sharath na
                                    from Thirthahalli, Karnataka
                                    Mar 2, 2022
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                                    Address: ecom express thirthahalli-

                                    Worst delivery agents, Always they update the fake response. Many times my orders are cancelled by delivery agents by updating the fake remarks. No help from customer care also. These people are unfit to do business.

                                    I do not understand how these people became the Amazon delivery partners.

                                    They call to your cell phone and they do not speak anything. They wait for you to cut the call. When you cut the call, they update the delivery status as 'Delivery attempted, but customer not available. Rescheduling delivery'. Then you call the Amazon Customer center and explain them what happened! Amazon guy ask you to calm down and wait for next two days. The very next day you will get call from Ecom and the its the same story again. But now the delivery Status changed to 'Delivery attempted, but customer refused to take delivery'.

                                    The most UNETHICAL Amazon Delivery Partners till date

                                    ecom express thirthahalli-[protected]
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 07, 2022
                                    Ecom Express Customer Care's response
                                    Dear Sir/Mam,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Team Ecom Express
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                                      J
                                      Jayaprakash_30
                                      from Warangal, Andhra Pradesh
                                      Mar 2, 2022
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                                      Please remove FDO lock
                                      Ecom express AWB.no: [protected]
                                      Please initiate the delivery as soon as possible.remove FDO lock and let me know.
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Dear Jayaprakash,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
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                                        manish meena9694
                                        from sikar, Rajasthan
                                        Mar 1, 2022
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                                        Address: vpo-sihot bari, teh-dhod

                                        I'm manish and I'm not setsified with Ecom express. Delevery boy misbehave all time and asking for money to devlever iteam.and not take return iteam.he always asking for money to take return items.
                                        I want to change delevery boy for my Circle and again plz help me.
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Dear Manish,

                                        Greetings from Ecom Express

                                        We deeply regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,
                                        Team Ecom Express
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