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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Aug 20, 2025

Complaints 6467

Resolved

1268

Unresolved

5199

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 49

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Dear team ecom
Greetings!

I would like registered complain against my order with order number : [protected]. The courier boy who was suppose to deliver the order had not called me before delivering the order .
Just for sake of delivering the order he had dropped the packet at wrong place & marked as delivered. When i had checked with other wings people thereafter i was able to detect my packet. I called the customer care but they suggested that they will return charges . but i need that letter which is important to me.Request you to take some necessary action against irresponsible attitude.

With best regards
Rakesh kumar

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2022

Ecom Express Customer Care's response Dear Rakesh,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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This is to inform you that, I have ordered kurta from meesho which was to be delivered to me on 10th of March 2022.For which your concerned person has dispatched I have received a message with stating that the delivery boy is at your door step plz collect your parcel- I haven't received any call from delivery boy or from ur centre.In the evening I have received a text message which stated that they were unable to locate my address.sir if your concerned person has never reached my place how come they NSL me that they were unable to locate my place.
I have given feed back on 10 th of March that I have never received call from delivery boy and have scheduled my order on 11th of March.On the 11th of March at 3.04 pm I have received text message stating that my order will be delivered. But still I haven't received my parcel.
This is to bring to your knowledge that if your services are not able to meet the customers than why do you accept the shipments for those areas.
Please clear me where is my parcel if my parcel is in your DC than why is it not reaching me rather I m receiving message but not parcel.why is this lacking.
Plz ask your concerned person of DC Taloda not to add fake NSL
Hope you will do the needful

+3 photos

Ecom Express customer support has been notified about the posted complaint.

Mar 11, 2022

Updated by [email protected] Tanisu This is to inform you that, I have ordered kurta from meesho which was to be delivered to me on 10th of March 2022.For which your concerned person has dispatched I have received a message with stating that the delivery boy is at your door step plz collect your parcel- I haven't received any call from delivery boy or from ur centre.In the evening I have received a text message which stated that they were unable to locate my address.sir if your concerned person has never reached my place how come they NSL me that they were unable to locate my place.
I have given feed back on 10 th of March that I have never received call from delivery boy and have scheduled my order on 11th of March.On the 11th of March at 3.04 pm I have received text message stating that my order will be delivered. But still I haven't received my parcel.
This is to bring to your knowledge that if your services are not able to meet the customers than why do you accept the shipments for those areas.
Please clear me where is my parcel if my parcel is in your DC than why is it not reaching me rather I m receiving message but not parcel.why is this lacking.
Plz ask your concerned person of DC Taloda not to add fake NSL
Hope you will do the needful

Verified Support

Mar 15, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express.

Please accept our sincere apologies for the inconvenience caused. We have noted your complaint and we shall take this up with the concerned team to get an effective resolution for your complaint at the earliest.

Regards,
Team Ecom Express

Verified Support

Mar 22, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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I have raised an return request of product on Myntra.

One of Ecom Express delivery agent picked my return order on 7th march.
And i did not get any acknowledgement regarding to pickup.

on the same day myntra has been cancelled my return due to not picking the return product.

I have raised complaint with ECOM Express also it's been four days since i have raised but there is no response from them

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Mar 13, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Ecom couriers were coming to my address till 27 feb 2022
but a parcel with awb number [protected] was delivered on 27 feb but delivery person Updated the status not delivered customer refused even i paid 500 rs for the parcel and he updated the status as undelivered.
i want to return the product but waiting for the status to be updated i called customer support 8 times.
and there more parcels they are misrouting each parcel for my address.
i contacted 8 times to ask them when the parcel will be delivered but they are rude and unprofessional always disconnect the call in between everyone is worst
i never faced this type of customer support executives.
i want to share awb numbers of the respective couriers [protected], [protected], [protected],[protected],[protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Courier has refused to do door step delivery. He inviting me to other location which is 2 km far from delivery address. and even i haven't my bike to go there and pick the parcel. I need my parcel urgently but courier didn't came at delivery address. Worst experience ever I have faced.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Mar 11, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express.

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express

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Website: Ecomexpress.in

Awb [protected]
my product is not yet delivered to me amd online status is showing delivered. Plz resolve my concern asap. The delivery boy name is vikram singh. Plz deliver my product and do something urgently.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Mar 11, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express.

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express

Suribishh's [Complaint's author] reply, Mar 11, 2022

AWB 2925263248

Suribishh's [Complaint's author] reply, Mar 11, 2022

Product not delivered yet and status shows delivered. How? Please deliver my product

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I have ordered something in Amazon and that product is supposed to be delivered thru Ecom express. Tracking ID is [protected], when I track the shiy, this product was shipped from somewhere nearby Delhi to my village 604403 Tamilnadu which is coming under Cheyyar, TN region. Actually the product was delivered to Cheyyar from Delhi. But the delivery guy from Cheyyar to my village did not deliver as the package is big( only 2 kgs), they simply update the status as delivery attempt was failed without contacting me. Later i called that Cheyyar courier centre manager Sivakumar, and said that I will come to ur center and collect my order, he simply said the product is locked by the seller as the attempt was failed 3 times. Here my question, why you guys are playing very smart that without contacting me to deliver the product and returning the product by simply saying the attempt was failed?
The courier guy said that the package was such a big one, could not bring it in bike,
Actually how come the product was shipped from Delhi to Cheyyar, and how come it was not able to be delivered within 20kms limit?
One of the worst experience had with Ecom express, only the lazy men are working in Cheyyar center.

Ecom Express customer support has been notified about the posted complaint.

Mar 09, 2022

Updated by mani kandan SBR How come the complaint becomes resolved as soon as I just submitted? Here also forgery.. such a bad and unprofessional service..

Verified Support

Mar 11, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Flat no 73, Home finders court, Chromepet, chennai 44

I have purchased a set of wardrobe organizers through Facebook advertisement. They have given if you purchase six nos, we will give another six free. But I have received only six nos. Pl take return the consignment and pay my money ₹999/-. Awaiting your earliest convenience.
Thank you.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Mar 9, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly contact your shopping portal to assist you on the same.

Regards,
Team Ecom Express

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Address: #356, sri Renuka, 6th cross, C.T. Bed banashankari II stage bangalore-560070

I ordered for a piece of 3 Anarkali Salwar-women through ecom express portal. I received the parcel on 7th march paid the cash 800Rs. I opened it, very shocking it was not what i ordered. Infact it is not worth for beggers, some cleaning cloth is delivered. Its a big fraud. I want to return the parcel and refund my money.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Mar 9, 2022

Verified Support

Dear Shalini,

Greetings from Ecom Express.

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Thana Ghat, Kalimata, Santoshpur, Bauria, Howrah, 711305

Hello there, I ordered a product in 23th February and the last date of delivery is 2th March. But still I don't get my. I reattempted the order so many times. The delivery boy is not calling me for the delivery. But still my order is undeliverable. I complained in customer care number. And they said please wait for 24 to 36 hours, your order will be delivered. But nothing I get. I'm very unsatisfied and frustrated. I'm very badly need this product. Please help me out🙏. Thank you.

+2 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express.

Please accept our sincere apologies for the inconvenience caused. We have noted your complaint and we shall take this up with the concerned team to get an effective resolution for your complaint at the earliest.

Regards,
Team Ecom Express

Verified Support

Mar 22, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Langkyrding mihngi block 3 -793012, Near John Calvin Presbyterian school

I want to return the products, is not the same that I ordered

Ecom Express customer support has been notified about the posted complaint.

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Address: Langkyrding mihngi block 3 -793012, Near John Calvin Presbyterian school

Website: Instagram

I want to return the products, so please take it back

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Mar 9, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express.

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Raikar mala dhayri pune

Product is damaged and I want return and refund ..

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Mar 9, 2022

Verified Support

Dear Sir,

Greetings from Ecom Express!

Ecom Express is just a Carrier. We pick and deliver the parcels in sealed condition from the sender. We do not check the contents. Request you to please contact your shopping portal for the same.

Regards,
Team Ecom Express

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Address: E com balesar

Your delivery boy refused to deliver my medicine. I have same issue from last 2 months. They told me that they will not deliver to my address. Please stop your service at pin code no. 342023. Worst service. They cancelled my order with attempt delivery. My tracking number is [protected]. Please help me

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Mar 7, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Ramkrishna pally, baishguri, new cooch Behar

My number details were wrong .i have updated it, raised a complaint for that 4 days back .they are not delivering the shipment.everyday they update that shipment is out for delivery but they do not call me or try to reach me .They are doing the same thing from last 4 days

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Ecom express, Dc name: AGU AMGURI, SIVASAGAR, NEAR GURUDUWAR, KACHARI LINE AMGURI, SIVASAGAR, ASSAM.

Website: ecomexpress.in

Dear Sir,
Im from amguri sivasagar assam, i inform to ecom express head office, my location Ecom express DC name is AGU, Sivasagar, assam . This DC supervisor Mr. Ankur kotoky and his team delivery boy behavior is very bad, and misbehaving to all customers, his team refused to percel doorstep delivery or ask to customer OTP to canceld the percel.
So, i request to ecom express head office, keep to action AGU DC.

Ecom Express customer support has been notified about the posted complaint.

Mar 06, 2022

Updated by KVbnm Dear Sir,
Im from amguri sivasagar assam, i inform to ecom express head office, my location Ecom express DC name is AGU, Sivasagar, assam . This DC supervisor Mr. Ankur kotoky and his team delivery boy behavior is very bad, and misbehaving to all customers, his team refused to percel doorstep delivery or ask to customer OTP to canceld the percel.
So, i request to ecom express head office, keep to action AGU DC.

Verified Support

Mar 07, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Hi.I had ordered a product through Samsung. The place of pickup and place of delivery are both the same. It's been 5 days but still the tracking page says the the product is lying in the same hub.The estimated delivery date was 1st March. That's why I ordered the product so that I get it soon. Why is there so much delay in delivering the product within the same city.
Im unable to contact the customer care of Ecom express also.No one picks it up.How will we ever get to know when it's going to be delivered .
Worst service ever.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Mar 08, 2022

Updated by Sundari G Sir,
My tracking number is - [protected].

Finally i got to speak to one of your customer support executive. And he told that my package got lost and asked me to wait for another 6 days without any guarantee of delivering the package to me.
With huge disappointment and frustration i was forced to cancel my order.

I will not recommend Ecom express to any of my contacts hereafter. Thanks for the wonderful support and service provided by your company.

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Address: Vill tegharia ,p.o Mejia p.s Mejia Dist bankura

My AWB no is [protected] t
. delivery exicutive call me but did not come to deliver my product on given adress

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Mar 7, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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पार्सल डिलीवरी सेंटर से गायब किया गया है जब मै छानबीन की तो डिलीवरी सेंटर का सुपरविसोर् गाली देकर बात करने लगा

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Aswathy s,Chirayil modiyil, Mulakkuzha P.O,Chengannur ,Ph 9281843970

Looking at the track id, I reached Chengannur on the 20th of February, but the delivery was not even on the 5th of March.NO contact no informations, pls contact nearst ecom express office
ABW no [protected]
order Id [protected]
RRN[protected]

+2 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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