Ecom Express Complaints & Reviews

The product which i had ordered wasn't delivered, instead of delivering the exact product and quality item they had delivered a cheap undergarments set. So i want to return that product and wanna my payment back.

In my recent delivery, i want to pay the money through online and i tried to pay the payment and its shows processing ..it was taking long time to get paid i dont know what the problem is something server down has happened but it was showing processing but i paid the delivery agent cash directly but after some times later. A message was initiated by bank that amount for that parcel which was processing is deducted from my bank and i want full refund for my money ... MY AWB NUMBER[protected] i want full refund of my money

I have never order any product from your side every day I am receiving call with different name and address this is last time I am warning after that I will make police complaint

My order was one whose number is [protected] by name Parminder Kaur from Ludhiana .. which I did not receive. I also gave the fully instructions of my address to your delivery man but he did not understand. When I asked him you do not use the map then he said No and Then I didn't receive any call from him on that day even i also sent him a inbox messege of my address and map details. Then the next two days he gave me missed calls for only 2-3 seconds and my order went back because of your delivery man I need an answer of this behaviour. Your delivery man do not work seriously. why? I ordered so much items from Shopee but i didnt find any issue from any delivery man but this one delivery man is so irresponsible.

I ordered mobile holder and status is showing delivered but I didn't receive it...so please do something for it.

Wrong product & damage products was delivered in my hand

From last 3 days not delivering my shipment Abn no. [protected], from 22 april 2022 to till delivery was delayed and if tried to trace them on call i was been getting very negligent answer from ecom management and also delivery agent.
On 22 delivery guy have hesitate to deliver for just 50mtrs of distance which was given in delivery address.
He said it will be deliver on 23rd on 23rd another guy called me in morning and ask for address and he is not having knowledge of routes and he said he will call me once he reached to pm palem jn for route and i said ok he didn’t called me again, but all of sudden it i got a message from ajio as delivery attempt failed due to address not found in same day afternoon. Today also i got out for delivery message and when i reached to ecom delivery guy his manager spoke with me and again got an info as it will be deliver tomorrow, today it wont be done due to delivery already went on another route.

I demand an cobmponciation and my delivery by today. Because of this unprofessional delivery team i rescheduled my appointment’s and got stress with this calls.

Thanks
Rajashekhar beth

As observed now and before the team ecomexpress are just here by to fish people and just make their bussiness in the wrong certain way i hadnt has expected this experience from the favours of this good reputated company ecom but thats just here by for earning the free credits

I am complaining about your product .I am purchasing watch and airpods red combo but delivered headphone.please exchange the product

Feb 21st received call from delivery agent saying he is near the delivery address and will come in few minutes to deliver the package..
No one come home and package not delivered.
Feb 21st called Econ Express customer care number and complaint registered. Executive promised package will be delivered by 22nd 5 PM.
No call and no delivery.
Feb 22nd . No call and no delivery of product.
Feb 23rd. received SMS delivery today. in the morning.
Feb 23rd received one more SMS @ 2PM we were unable to deliver your package. delivery will be done next day... why ???????????? NO way to track and No way to check with anyone.
I called EcomExpress and requested I will go and pickup the product myself from delivery center. I visited the address personally provided by customer care executive.. There is no delivery center there.. Its a fake address... who took time to visit to delivery center and wasted his time.. Its customer.
I called from the given address and compained again that I am standing at given address but there is no ECOM office or delivery center on that given address.
Customer care executive simply told, go and relax - we will deliver you product in 48 hours...
What is this non sense to do delivery of a product. and even customer care does not have a way to track the delivery or the delivery agent.. nonsense...

My parcel ( AWB : [protected] ) should be delivered yesterday( 22.02.2022) as per the tracking. But it doesn't shows any movement from bengluru from 13.02.2022 onwards.

Delivery agent not attempted any call and it shows customer not available
And now it shows rto locked I need my order or atleast refund of it

Had ordered Micheal kors bag from AJIO LUXE app on 9th Feb 2022. As per the information received earlier, i was supposed to receive the product on 16th Feb 2022. Even after calling customer care executive after 16th of Feb 2022, i was informed that my product would be delivered within 24hrs. It's been seven days post scheduled date of delivery and I have still not received the product and it's still in the status "SHIPMENT AT DELIVERY CENTRE". Kindly help to sort the issue at the earliest before taking a serious action, since it is a luxury bag which has high price.
Order no[protected]
AWB NUMBER - [protected]

I placed an order at Clovia, which was expected to be delivered by 17th February. Until 18th February, the parcel was in transit. The parcel reached the destination delivery centre at Medak, Hyderabad on 21st February, i.e., 2 days ago. After repeated attempts to get the parcel delivered at my address, nothing substantial has happened. I need to go out of station today and the same has been brought into notice of the party. However, their accountability is only restricted to giving assurances and reassurances, which can not satisfy the mental harassment I am going through because of the non-delivery and subsequent attempts from my end. A similar incident has happened earlier, and it is no surprise that no accountability has been taken. I have had to place order twice for the same reason. The only recourse that is being made available to me is self collection. As a student from the NALSAR University of Law, situated in Shameerpet, traveling in a pandemic situation to a place at about 74 kms away for collection of my parcel seems the most illogical idea. For the above reasons and failure of accountability, I want to file a complaint against the said party.

I am order mi band 2 type strip my order tracking number showing invalid number I can't track my order. Please resolve my problem

Awb- [protected] book with Ecom express on 15/2/22 and was supposed to get delivered by 17/2/22 but up till now it is not delivered and they are not responding about parcel and also there is no physical person or hub with whom we can co ordinate

My AWB number- [protected] was marked delivered on 8th February but my order has not reached to me till now. I made lots of complaints to Ecom express but haven't received any update from them.
Delivery boys also called me from their personal number to take my aadhaar card photo but I haven't given him.

My order has been delayed for a long time so now i want you to cancel it as soon as you recieve my complaint. The order was supposed to be deluvered by or before 20 feb 20222 which you have been very bad at. Now cancel my order.

Sar pickup nahin kar raha hai jaan bujhkar sar ecom express bahut problem ho raha hai please help me sir

Very Worst service. The consignment booked in Bangalore, which is 300 KM from my place, on 13/02/2022. So far it is not delivered. On tracking the consignment reached Chennai which is just 50 KM from my place. It is first sent to Maraimalainagar, again sent to Chennai and again sent to Chengalpattu. It reached Chengalpattu on 20/02/22 morning 11.20. I got a message on 21/2/22 that the consignment is out for delivery. To my surprise when it was not delivered till 7.50 PM. So I tracked again, there it is mentioned that the consignment was delivered on my request