Ecom Express Complaints & Reviews

My parcel was out for delivery today, but when delivery agent try to request an OTP, then no OTP has been received on my number. He refused to give me the parcel. Please fix this issue as soon as possible. And send me the OTP of delivery. Its urgent...

On 24th January a ordered an item on shopee. item was out for delivery on 1st February. That day neither i hadn't received any call from ecom express executive nor PIN from ecom express through message. 2nd, 3rd, 4th and 5th February same this happened. Item goes out for delivery but it shows delivery attempt unsuccessful. These days no agent called me. How do i can pickup my product until an agent of ecom express call me. I need a solution...

I need a solution . My order was never delivered. And my delivery agent never called me. I need my package or a refund.
Awb [protected]...

I ordered a product from shopee application which were shipped with Ecom Express but in the application it is showing the product has been delivered but actually it is not delivered to me so far. I didn't get the product
And in the application it is showing product delivered and payment done.

Product tracking number is [protected].

Please solve my problem I want my product as soon as possible.
br...

I have placed a exchange request in meesho app on[protected] and on[protected] ecom express delivery boy has collected the same at 12:50pm (Tracking ID:[protected]) and haven't received any receipt/message from your side.
I have contacted ecom express and the executive have rasied a complaint against it.
But the complaint was still in process from more than a month.
So I unable to receive either exchanged product nor my...

With reference to AWB nos. [protected], [protected] & [protected], I wish to bring to your notice that shipments from Ecom Express have not yet been delivered to me in spite of repeated follow-ups.

These shipments have been lying at their Delivery Centre for nearly 3 weeks. I contacted their customer care 6-7 times. Everytime, I got a reply that there was some internal issue and they assured me that the shipments would be delivered...

Why courier is not out of delivery nearest courier office. Tracking ID- [protected], [protected]...

My order "Acarpet Brown Acrylic Carpet" (ordered on Jan 19, 2022) was supposed to be delivered by Jan 29, 2022. It been 5 days and no progress has been made till date.

Order ID - OD[protected]
Tracking ID - [protected]

The customer care executives don't seem to corporate either. They first told me (on Jan 29, 2022) that order will be delivered within 24-48hrs. Then Ecom Express rescheduled my delivery...

Deliver boy taking rudely remove his job
Are else I show what iam...

Hello Sir,
I placed my order from Shopee application Which I was about to get yesterday but I was not receiving the OTP on my registered mobile no. due to which the delivery boy did not give my courier to me. Even I called customer service I didn't get any response.
My AWB no. - [protected]...

Delivery boy called, did not say anything and cut the call. Product's not delivered on estimated delivery date.
Reschedule delivery date through ecom express website for 3rd february, 2022.
Did not get any response.
Want my product in time....

Iam Sheela Vandana I want to cancel my order no:[protected]as i want to replace the order it's already in transit so please cancel my order...

On 17 Jan I bought product from pepper fry which shipped on 19 Jan and delivery date was 29 Jan.
Pepper fry delivery partner ecom express every day sends message that " product will be delivered today" but they don't and later, end of the day send message as delivery failed,
When we try to contact on their given no. they don't receive it. I haven't seen such a pathetic and frustrating courier service ever. They are not providing...

I ordered a product on ajio id ([protected])
Worth ₹2037. But i don't have money to pay the order because some money problem.so please cancel my order immediately sir....

My parcel was out for delivery today, but when delivery agent try to request an OTP, then no OTP has been received on my number. He refused to give me the parcel. Please fix this issue as soon as possible. And send me the OTP of delivery. Its urgent...

I have ordered two products from shopee application but none of them arrived yet.
I want my products as soon as possible....

AWB[protected]
A lot of calls have been made to customer care @ [protected] from last 60hours but the item is not delivered yet.

They do not have any process to address these kind of issues. They do not even know the updates.

If you will talk to the escalation team, they will just update the time for out of delivery but nothing happens.

For eg : When I talked to escalation team around 10:40AM,...

I ordered goods from Shopee.in where Ecom Express was their logistics partner along with Delhivery too...I ordered through both of them, I never had any such delivery delaying issue from Delhivery but here Ecom Express delivery boy giving false information like wrong address etc. without even calling the recipient to intentionally delaying the Order...check below screenshot for more information....

Kindly send the reverse pick up slip for order no.[protected].It was returned to the delivery executive on 10th January [protected]@3.15pm.It was updated by them as return pick up cancelled. It was a blue saree cost Rs.694 .I have made complaint many times.But there is no responses from e.com express .E.com express not caring the customer s.Because of E.com express.I lost money worth Rs.694...

E.com express customer care is a waste.They don't resolve complaint.The delivery executive appointed are frauds . They take away the product and They will update as return pick up cancelled. The customers will not be able to track those cheats.This is because E.com express does not have control over them.E.com express is irresponsible.kindly don't opt E.com express.They don't care the customers....