Ecom Express Complaints & Reviews

My location is rural area, PIN 670593, In every time all the courier service team is showing service is available for this location, But we are not receiving services for us, Other courier services will call us and we are collecting from their office, But Ecom Express team will not call for us, and they returning our couriers, If we are booking few production via online shopping, they returning and if we paid via online our cash will loose, 3 times i face the same issue, Online shops not retuning the money on time its getting delay they have few procedures, But Ecom Express not follow up us,

As per delivery boy there is no attached number with the parcel, while this is not the reality you can see it in screenshot also.As per him he is unable to generate the otp hence can't deliver the item.The same issue was last month also where my 3 urgent parcels got returned back.
The issue arises when my Shopee site shipment is shipped with ecom as per e com it is shopping portal issue.Would it be shopping site issue then it should occur with shipment from DELHIVERY also it is getting all the otp and updates as usually

I orderd a prepaid product on Amazon which shipped woth your ecom express Ltd.
Your ecom express executive dont call me to deleiver my shipment he is just outscanning the product and took back to the office i just got message 2 times that (Dear Customer, your AMAZON "Pre-paid" shipment awb [protected] is out for delivery by ECOM EXPRESS executive Ph: [protected] PIN :****)
But i didn't recive any call from your executive after out for delivery. Sunday before i got out for delivery message i got a call from the executive and he behave rudely with me

I am not receiving my orders on time. It is being delayed by so many days. Moreover some of my orders are being returned to the seller without contacting me.

AWB no [protected] status updated wrongly... Delivery boy updated it's delivered yesterday...He told he will come today by morning..But he didn't... Please solve the problem

Iam not working there but your customer care exicutive add my personal mob number on your courier system and also they give to customers, Please Remove my personal number.Otherwise i will take action

I ordered a package from Urbanic
It is showing ofd lock from the past couple of days, I'd like it if you could unlock it and deliver as soon as possible.
It was a fast delivery pakage But not yet received.

My Awb No:[protected]. My Expected delivery date was 9 Feb 2022 and it reached at delivery centre on 7 Feb 2022. The parcel is delayed almost 6 days. As I spoke to customer care they are saying to wait for 24hrs and 48hrs which already did. They are not even giving me any contact details for the ecom express where my parcel is being hold for so long nor they are giving me reason of delay. Kindly Please help me. They are just playing me and not helping me with answer or proper reason.

The delivery guy is misbehaving on call.And he is not delivering my products rejecting them by his side and not even trying to reach me.Ecom express executive number [protected].

Delivery guy is misbehaving on call and not delivering my products rejecting them by his own.not even trying to reach and deliver it to me.Ecom express executive number [protected].

AWB NO - [protected] I have not recieved the product, no delivery attempted to me still its showing product delivered. The main office of ecom express did fraud with me. Help me to get my product !!!
Date of incident - 13/02/2022

E. com express is not delivering my two orders from Shopee.in even though the sellers there have shipped the two orders to my city Kolkata (ORDER ID. 220203GKV2MVJF - AWB [protected] and ORDER ID. 220203GKV2MVJE - AWB [protected]) sending false messages to my phone saying they will deliver them, calling me up saying they will deliver my orders but not showing up / coming to my place / home to deliver it and then showing on my accounts purchase on Shopee.in page 'delivery unsuccessful' which is not true... I am 24 x 7 at home but no one comes or came to deliver my orders... When I call back their number no one answers my calls and each time I call the call is directed to an answering machine with no response!!... PLEASE HELP!!!

My delivery date is 9 feb and I cant receive it till today 13 feb delivery executive is not doing work correctly

My Order is coming from Ecom. On 10 Feb, Delivery boy call me and Asked me for entry in society. I was allowed. But after 30-40min he called again me on phone and told that he forgot to carry my parcel so he will deliver next day. But till today I will not get that.

Point of Complaint :

1. Security:
If Delivery boy not have my parcel then why he take permission for entry. Is Our security joke?

2. Delivery boy mark I am not at address:
If I am not at address then why i allowed him for entry. And I was available at that whole day.

3. I am in loss:
I booked to send order to someone else on 12th feb. But till 12th feb evening i not got product so i will be in loss of ₹2500. Is Ecom filled my loss?

4. Delivery boy is greedy:
Delivery boy know what is in product and like greedy told me he want to take this product. But each and every time i denied. Is Ecom have any policy that delivery boy can take product of customer?

Due to all above points, I am unsafe, product is unsafe and always be in loss if partnership with ecom.

If Ecom Unable to take action against these, I leave to use Ecom express as well as take legal action against Ecom by filling the complaint in Court.

AWB Number: [protected]

I have been waiting for my order to get delivered from ajio since 8th february since the order is not getting delivered i have tried about 10 times contacting customer care but they only say wait for some time your order is misroute i have checked tracking of my order it basically in a loop it comes near to my address then goes somewhere else
please look into my issue
and get it delivered
date of product ordered -31 january
order shipped - 2 february
expected delivery date was -8 february
tracking id - [protected]
order id- order #fl[protected]

Dear sir/ma'am
i am sonu ahmed. I ordered 21 items. And some of my products are reach the destination . And out for delivery but the courier partner didn't call me or trying to contact me and undelivered my product.
Now the problem is, its not for the first time to going through this, they always do the same .
I never get any parcel through ecom express .
I am helpless .I need my products . All are very important to me .

Please solve my problem
my awb no [protected]

Awb no is [protected].My order shipped on 28.1.2022 from Shopee. It was a prepaid order. Ecom didn't deliver it to me. No one came to my place n no call I missed but ecom updated wro g status that customer refusee to accept. I hv conplained so many times but always getting wrong information from ecom that ofd lock applied from Shopee but Shopee told that they unlocked. So much harrassment from ecom. Now after I cancelled my order on 2.2.2022.its 12 th now but ecom didn't even return my product to seller coz of that my prepaid amt is blocked with Shopee. Worst services. Kindly assist n order a huge fine to ecom so that customers r not harrassed so much. Plz help.
Yours Sincerely
Dr Pooja Mahna
[protected]

I have online order with TATA Clique ane my shipment no is [protected]. My parcel arrived at Ahmedabad on[protected] at 7PM at my commercial office I have received call from delivery boy so I informed him that I left office so my parcel deposit with watchmen at my commercial office building but delivery boy pass msg that my address is untraceble and return my parcel I once àgain approach Ecom Express web site and inform that my parcel re deliver since than my complain status shown that my parcel available at Ahmedabad since[protected] but till the date it is not delivered to me.Pls help me.thanx

I order the product, the product is showing delivered but we didn't get the product, my AwB is [protected]

I have ordered on 6th feb and was suppose to receive it on 10th. then received a message stating that the delivery boy couldnt contact me and the adress is wrong. but i havent received any call or atempts made for the delivery. i re requested the delivery. now again was suppose to get it on 11th which i havet received it. it says OFD lock applied. i want my delivery as soon as possible.
very dissapointed with the service. when can get my order.