Ecom Express Complaints & Reviews

Address: BC road

It's a very bad experience of your worst service... If you are not ready to ship to the required location please do not take your service and make customers unhappy...If you are not able to reach out the customers then please stop your service and we will find other shipment services...This problem is found from many years and still you are not able to resolve it...You are not eligible to provide services to required locations then don't take any order...I hate Ecom express

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: BC Road,D.K

Dear Sir/Madam
My order has been delayed for 2 days and its out of delivery from 2 days... still didn't receive my package...It's in Ofd lock...AWB No: [protected].. Please check and solve this issue and send my shipment by today.

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I have ordered an mi phone from the mi website on February 20.The item was shipped on 25th February. The expected delivery date shown by the Ecom express was 2nd February. The order has not been delivered yet. When i raised complaint i have been told, the pandemic situation. Its been two weeks since the shipment date. Other companies like bluedart, amazon are still delivering orders in much better time. Should i have to wait for a month to get the delivery done for a shipment from banglore to kochi. That is pathetic. Order status has never been updated. Really disappointed😞.
Awb: [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 12, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Raipur,Cuttack , odisha

Website: Onlinedokan21

I want to return this items because this product is very bad and not working .
So I want to return, this site name onlinedokan21 . But this site is no refund option to return this items . Please return my money 599.
Please sir, ma'am help me .

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 12, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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This is regarding awb [protected]. We shipped a product to our customer on 28th Jan, it reached the destination hub on 01st Feb but no delivery attempts have been made. Today is 11th Feb and still there is no update. We called Ecom Customer service and was promised delivery in 24-48hrs but that doesn't happen either. The customer is unhappy as she thinks that we have delayed the product. Kindly arrange urgent delivery of the same.

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Verified Support

Feb 16, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Anand nagar colony khairthal 301404

I haven't received my product yet . The expected delivery date was[protected]. BUT i haven't received my product. Poor service of ecom.My tracking Id [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 14, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express.

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express

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I am e-commerce vendor send goods to customers. my location is Chengalpattu When I schedule a order no one comes to pickup and I call them to pickup the orders. The manager says there is no one in the office all resigned from the office and I working alone. After repeated follow up they come after 3 to 4 days and pickup the order. Due to delayed service most of the order get cancelled. Even after repeated complaint there is no resolution. First Flipkart stop giving order to ecom express then Paytm now shopee. Worst logistics ever seen. If you see any order shipping through Ecom express then definitely you can confirm it won't deliver or deliver in time. I don't know when this will get resolved.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express.

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express

Feb 14, 2022

Updated by saswaraj [protected] this is one of the order where no one came for pickup and marked pickup attempt unsuccessful. Then the order got cancelled automatically after some days due do delay in handover. Worst logistics

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Address: Craftsman Automation Limited, Plot No 282/9-10, Bommasandara - Jigani link road industrial area, Rajapura village, Anekal taluk, Bangalore.

My consignment is not delivered to me. But the delivery person has updated delivery note by himself. There is no response when I call to customer complaint number of Ecom express. AWB [protected].

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Regards,
Team Ecom Express

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karsniv

from Madurai, Tamil Nadu

Mar 10, 2022

Still the problem not resolved

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Address: Khairthal

Where is my product. I haven't received my product ye. Is this your service.?

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Address: The item has reached Nagasandra ECom office 560073-

The item with AWB [protected] which was supposed to be delivered on 29th Jan has not yet delivered by ECom. Even after repeated follow ups and requests the item still remains undelivered. The return date is also overdue now.
The customer care always says that it will be delivered today whenever we call them but useless nor they are providing the local office number.
Request you to take up this matter and help in delivery of the item or at least give us the refund so that we can go with a honest reputed delivery company
henceforth.
Thank you.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

Verified Support

Feb 19, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Yelahanka, Bangalore

I was supposed to get my package yesterday and received a message regarding it. The delivery agent called me at 4 and asked for my address. Around 5 i got message that my package is delivered. I did not receive it, nor any of my family members. I also tried calling that number but it asked for a pin and when i entered it, it said that its incorrect and can't connect me to the delivery agent. AWB is [protected]. I lodged a complaint via customer care, i asked to be connected to that person so I can ask him what he did with my package but even that was not possible. I am leaving on Saturday and haven't received any updates regarding it. It just says delivered.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Regards,
Team Ecom Express

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Mohd Sheebu Ansari

from Hyderabad, Telangana

Apr 30, 2024

Dear Sir/Ma'am,
Im getting a product from eCom-Express but I didn't do any order from any of the websites but a delivery boy was came from eCom-Express at my door steps and deliver the product and asking for money, Finally he take the charges of the product. And tell to us contact to official websites. So please let us know who sent it and how to return it. This is the ref no. AWB [protected].

I did not receive my package but got message that its Delivered - Comment #4145098 - Image #0

I did not receive my package but got message that its Delivered - Comment #4145098 - Image #1

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I have made a complaint regarding reverse pick up on 23rd january. Till now my pick up slip has not been provided and the problem is not resolved. How time you will take resolve the issue. Kindly ரிவால்வர் the issue.

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Address: Headquartered in Gurugram, Haryana

Website: www.ecomexpress.in

I have ordered some medicines from netmeds, the have provided this package to Ecom Express courier service, the medicines was ordered on 4th Feb 2022 while that time it was shown that the delivery will be within 7th Feb 2022, but still it has not happened, still it is in transit mode at Waleyar Hub, i still don't know why it was transferred to Waleyar Hub ?? the package was coming from Cochin to Calicut, no responsible person for contact also.. no proper office address.. while i tried through google maps where the place is showing there Calicut office is still not there.. kindly look into this matter

Tracking number [protected]

Package received by Ecom Express
February 05, 07:27PM
Kochi

In transit
February 09, 10:52AM
Waleyar Hub

Feb 10, 2022

Complaint marked as Resolved

Today i got the delivery

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2022

Ecom Express Customer Care's response Dear Shagin,

Greetings from Ecom Express

We regret for the inconvenience caused. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Regards,
Team Ecom Express

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Even though the product reached the destination few days back they are not delivering the product.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 11, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Param dairy limited, sell their products online. Ecom express and Delihvery courier partners pick our product and deliver it to customers. But from last many days we are facing problems in retun orders.

1. Many times we get used and tampered products.
2. Many times original products was missing from the package and we received purse, water bottle or soil and many thing.

Delivery boy told us that it is customer return or it is courier return. But in both case it is totally their faults.

if it is customer return, then they were not checking the orders during pick up of return.
and if it is courier return, then how is it possible that product were/will change automatically from sealed package.
Infact the packaging condition, box also changed.

Please have a look in this matter strictly, otherwise I will have to take a strict action.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I have brought an item from Moglix but due to some issue I requested to exchange, which they approved. Today I received a call and sms from ecom xpress courier partner, the screenshot short of which is attached. When I visited to the courier boy he refused to pickup and uses rude language, even he called me make complaint wherever you can. After waiting for more than 2 hours i get back to home. Unfortunately first he called me to bring your product then refused. This courier boy namely Aamir Nazir has used very rude language. Take some action I will also file a complaint in Hobble Court as he misbehaved me and was telling give me 500 INR., Which I refused. Thanks

+3 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: 12 Bhavani Mobile Suigam Banaskantha, Suigam ta suigam Banashkanth Gujarat India

Hi sir
i can t get my parcel if i call the manager or you
good answers from me it is said that you came to the office and takeit you will not receive your parcel
this happens frequently he also talked to his manager above
his name is akash name ecom offis banaskhanth hed bk palanpur
i havend t seen anythink good fromm them

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 11, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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My delivery with AWB no. [protected] is updated as delivered but the package is not received. Tried calling customer service but they are only telling to wait for 72 hrs. It's already been 72hrs yet no resolution nor have I received the package. Customer service is really worst, it seems like they are least concerned. I have lost all faith in receiving the parcel. Really worst service!

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Regards,
Team Ecom Express

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Lots o[censored]nprofessional ppl and Rude behavioue ecom Executive are theeecin ecom xpress company from. Last 2 order delivere by one Agent Name Nilesh spoken so Rudly bDly with lady customer I don't know how these ppl get job now my further order associated with ecom Awb [protected] Today mor i got message my Prepajd, order undelivered thiz company Run ny there unprofessional Employeees no manner nothing always, putting wrong entry I request don't give any service to ecom xpress as they nor liable to treat customee well it's like wo himper ehsan kar rahe hai Refund mt money back othervise o will raise my complainin consumer cell I reported to ecom also for this instance but there not did anything

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Ahemdabad courier service ecom express

Mera parcel hold kar diya hai ahemdabad me Ecom express Courier service walo ne or customer care me call kiya to wo paise mag rhe hai or mazak kar rhe hai forms bharne ko bol rhe hai or ATM ki details mag rhe hai or bol rhe hai ATM ki details or forms bharo to parcel yha se nikalvauga wnaa nhi nikal ne duga parcel?I'm vare 😔 😟 🙁 itni bad service hai kya ecom walo ki I report ahemdabad courier service ecom express

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Ecom Express customer support has been notified about the posted complaint.

Feb 07, 2022

Updated by Hüssåïñ Sãïyēd Bapu Please halp me😔😔😔bar bar date bhar ja rhi hai parcel ki or jab call karte hai halp ke lye to mazak update hai or paise mag rhe hai or form bharne ko bol rhe hai

Verified Support

Feb 11, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 54

Very bad impression about your service

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Delay in getting delivery

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Delivery delayed and order status not updated

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Bad product

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Shipment Undelivered

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I'm complaining about delayed order and response

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Delay in pickup orders and orders get cancelled

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Parcel not delivered... But updated delivered successfully

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I'm complaining about My product

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Item still not delivered even after 10 days of deadline

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I did not receive my package but got message that its Delivered

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Delay in resolving the issue.

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Delay in delivering

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Delivery taking long

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Used, Tampered or wrong product received in return continuously

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Justice,Relief

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Odar but do not receive parcels

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Track shows delivered, but not received

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Prepaid order their agent marked undelivered everytime

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My watch apple logo

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