Ecom Express Complaints & Reviews

Where is my product. I haven't received my product ye. Is this your service.?

The item with AWB [protected] which was supposed to be delivered on 29th Jan has not yet delivered by ECom. Even after repeated follow ups and requests the item still remains undelivered. The return date is also overdue now.
The customer care always says that it will be delivered today whenever we call them but useless nor they are providing the local office number.
Request you to take up this matter and help in delivery of the item or at least give us the refund so that we can go with a honest reputed delivery company
henceforth.
Thank you.

I was supposed to get my package yesterday and received a message regarding it. The delivery agent called me at 4 and asked for my address. Around 5 i got message that my package is delivered. I did not receive it, nor any of my family members. I also tried calling that number but it asked for a pin and when i entered it, it said that its incorrect and can't connect me to the delivery agent. AWB is [protected]. I lodged a complaint via customer care, i asked to be connected to that person so I can ask him what he did with my package but even that was not possible. I am leaving on Saturday and haven't received any updates regarding it. It just says delivered.

I have made a complaint regarding reverse pick up on 23rd january. Till now my pick up slip has not been provided and the problem is not resolved. How time you will take resolve the issue. Kindly ரிவால்வர் the issue.

I have ordered some medicines from netmeds, the have provided this package to Ecom Express courier service, the medicines was ordered on 4th Feb 2022 while that time it was shown that the delivery will be within 7th Feb 2022, but still it has not happened, still it is in transit mode at Waleyar Hub, i still don't know why it was transferred to Waleyar Hub ?? the package was coming from Cochin to Calicut, no responsible person for contact also.. no proper office address.. while i tried through google maps where the place is showing there Calicut office is still not there.. kindly look into this matter

Tracking number [protected]

Package received by Ecom Express
February 05, 07:27PM
Kochi

In transit
February 09, 10:52AM
Waleyar Hub

Even though the product reached the destination few days back they are not delivering the product.

Param dairy limited, sell their products online. Ecom express and Delihvery courier partners pick our product and deliver it to customers. But from last many days we are facing problems in retun orders.

1. Many times we get used and tampered products.
2. Many times original products was missing from the package and we received purse, water bottle or soil and many thing.

Delivery boy told us that it is customer return or it is courier return. But in both case it is totally their faults.

if it is customer return, then they were not checking the orders during pick up of return.
and if it is courier return, then how is it possible that product were/will change automatically from sealed package.
Infact the packaging condition, box also changed.

Please have a look in this matter strictly, otherwise I will have to take a strict action.

I have brought an item from Moglix but due to some issue I requested to exchange, which they approved. Today I received a call and sms from ecom xpress courier partner, the screenshot short of which is attached. When I visited to the courier boy he refused to pickup and uses rude language, even he called me make complaint wherever you can. After waiting for more than 2 hours i get back to home. Unfortunately first he called me to bring your product then refused. This courier boy namely Aamir Nazir has used very rude language. Take some action I will also file a complaint in Hobble Court as he misbehaved me and was telling give me 500 INR., Which I refused. Thanks

Hi sir
i can t get my parcel if i call the manager or you
good answers from me it is said that you came to the office and takeit you will not receive your parcel
this happens frequently he also talked to his manager above
his name is akash name ecom offis banaskhanth hed bk palanpur
i havend t seen anythink good fromm them

My delivery with AWB no. [protected] is updated as delivered but the package is not received. Tried calling customer service but they are only telling to wait for 72 hrs. It's already been 72hrs yet no resolution nor have I received the package. Customer service is really worst, it seems like they are least concerned. I have lost all faith in receiving the parcel. Really worst service!

Lots o[censored]nprofessional ppl and Rude behavioue ecom Executive are theeecin ecom xpress company from. Last 2 order delivere by one Agent Name Nilesh spoken so Rudly bDly with lady customer I don't know how these ppl get job now my further order associated with ecom Awb [protected] Today mor i got message my Prepajd, order undelivered thiz company Run ny there unprofessional Employeees no manner nothing always, putting wrong entry I request don't give any service to ecom xpress as they nor liable to treat customee well it's like wo himper ehsan kar rahe hai Refund mt money back othervise o will raise my complainin consumer cell I reported to ecom also for this instance but there not did anything

Mera parcel hold kar diya hai ahemdabad me Ecom express Courier service walo ne or customer care me call kiya to wo paise mag rhe hai or mazak kar rhe hai forms bharne ko bol rhe hai or ATM ki details mag rhe hai or bol rhe hai ATM ki details or forms bharo to parcel yha se nikalvauga wnaa nhi nikal ne duga parcel?I'm vare 😔 😟 🙁 itni bad service hai kya ecom walo ki I report ahemdabad courier service ecom express

I had ordered an item from Myntra worth Rs. 1159/-. Due to some issue I placed a return request on January 31, 2022. I received the message from Ecom Express on February 01, 2022 that my reverse pick up order no. [protected] of Myntra will be picked up by Ecom Express Executive Ph No. [protected] on February 01, 2022. I gave the reverse pick up item to the Ecom Express executive on February 01, 2022 at 01:23 PM. However, I didnt received any SMS from Ecom express executive regarding proof of pickup. I got a SMS from Myntra regarding cancellation of my return request as they were unable to pick up the item. I lodged the complaint with Myntra. Myntra is asking for proof of SMS received from Ecom Express regarding reverse pickup. Now, neither i am having my product nor refund has been provided. Hence, I want refund of my amount Rs. 1159/- along with a compensation of Rs. 5000/- from Ecom Express as its executive took my product and has not updated Myntra about this and I am mentally harassed by calling customer care nos. of myntra, Ecom Express no.

My order with order number [protected] is out for delivery before 3days, daily I’ll get a call and when i pick the call they’ll not say any word and they’ll cut the call before saying anything. I also tried to call them but they are not answering or sometimes they decline my call. Atlast one guy picked the call and he said they dont have staffs to deliver my product also while answering my call his attitude was very bad.

Order tracking ID- [protected]
The status showing couldn't deliver out for deliver however the deliver agent didn't make a single phone call to me.please request for delivery as soon as possible.and i request Amazon not to coordinate with Ecom express.its rediculous and disgusting Ecom express.

Company Delaying Delivery of the order . My order already reached delivery Center. But for the last two days Ecom Express only sending out for delivery message but not delivering the Product. Kindly help me to get order as soon as possible

Dear sir,
I ordered 2 parcal and item 23 Jan and 2022, and 24 Jan 2022 parcel is come to my location as shown your site as 29th Jan and 5 th Feb 2022. feb 1th to 5th 2022 on words i call ecom customer care number for my delivery every time the executive was committed that the product will delivery within 24 hrs.
Then now status shows that shipment rto locked revoked.
I need my ordered product.

My parcel was out for delivery today, but when delivery agent try to request an OTP, then no OTP has been received on my number. He refused to give me the parcel. Please fix this issue as soon as possible. And send me the OTP of delivery. Its urgent

On 24th January a ordered an item on shopee. item was out for delivery on 1st February. That day neither i hadn't received any call from ecom express executive nor PIN from ecom express through message. 2nd, 3rd, 4th and 5th February same this happened. Item goes out for delivery but it shows delivery attempt unsuccessful. These days no agent called me. How do i can pickup my product until an agent of ecom express call me. I need a solution . My order was never delivered. And my delivery agent never called me. I need my package or a refund.

I need a solution . My order was never delivered. And my delivery agent never called me. I need my package or a refund.
Awb [protected]