Ecom Express Complaints & Reviews

I had ordered an item from Myntra worth Rs. 1159/-. Due to some issue I placed a return request on January 31, 2022. I received the message from Ecom Express on February 01, 2022 that my reverse pick up order no. [protected] of Myntra will be picked up by Ecom Express Executive Ph No. [protected] on February 01, 2022. I gave the reverse pick up item to the Ecom Express executive on February 01, 2022 at 01:23 PM. However, I didnt received any SMS from Ecom express executive regarding proof of pickup. I got a SMS from Myntra regarding cancellation of my return request as they were unable to pick up the item. I lodged the complaint with Myntra. Myntra is asking for proof of SMS received from Ecom Express regarding reverse pickup. Now, neither i am having my product nor refund has been provided. Hence, I want refund of my amount Rs. 1159/- along with a compensation of Rs. 5000/- from Ecom Express as its executive took my product and has not updated Myntra about this and I am mentally harassed by calling customer care nos. of myntra, Ecom Express no.

My order with order number [protected] is out for delivery before 3days, daily I’ll get a call and when i pick the call they’ll not say any word and they’ll cut the call before saying anything. I also tried to call them but they are not answering or sometimes they decline my call. Atlast one guy picked the call and he said they dont have staffs to deliver my product also while answering my call his attitude was very bad.

Order tracking ID- [protected]
The status showing couldn't deliver out for deliver however the deliver agent didn't make a single phone call to me.please request for delivery as soon as possible.and i request Amazon not to coordinate with Ecom express.its rediculous and disgusting Ecom express.

Company Delaying Delivery of the order . My order already reached delivery Center. But for the last two days Ecom Express only sending out for delivery message but not delivering the Product. Kindly help me to get order as soon as possible

Dear sir,
I ordered 2 parcal and item 23 Jan and 2022, and 24 Jan 2022 parcel is come to my location as shown your site as 29th Jan and 5 th Feb 2022. feb 1th to 5th 2022 on words i call ecom customer care number for my delivery every time the executive was committed that the product will delivery within 24 hrs.
Then now status shows that shipment rto locked revoked.
I need my ordered product.

My parcel was out for delivery today, but when delivery agent try to request an OTP, then no OTP has been received on my number. He refused to give me the parcel. Please fix this issue as soon as possible. And send me the OTP of delivery. Its urgent

On 24th January a ordered an item on shopee. item was out for delivery on 1st February. That day neither i hadn't received any call from ecom express executive nor PIN from ecom express through message. 2nd, 3rd, 4th and 5th February same this happened. Item goes out for delivery but it shows delivery attempt unsuccessful. These days no agent called me. How do i can pickup my product until an agent of ecom express call me. I need a solution . My order was never delivered. And my delivery agent never called me. I need my package or a refund.

I need a solution . My order was never delivered. And my delivery agent never called me. I need my package or a refund.
Awb [protected]

I ordered a product from shopee application which were shipped with Ecom Express but in the application it is showing the product has been delivered but actually it is not delivered to me so far. I didn't get the product
And in the application it is showing product delivered and payment done.

Product tracking number is [protected].

Please solve my problem I want my product as soon as possible.

Thank you.

I have placed a exchange request in meesho app on[protected] and on[protected] ecom express delivery boy has collected the same at 12:50pm (Tracking ID:[protected]) and haven't received any receipt/message from your side.
I have contacted ecom express and the executive have rasied a complaint against it.
But the complaint was still in process from more than a month.
So I unable to receive either exchanged product nor my money.

With reference to AWB nos. [protected], [protected] & [protected], I wish to bring to your notice that shipments from Ecom Express have not yet been delivered to me in spite of repeated follow-ups.

These shipments have been lying at their Delivery Centre for nearly 3 weeks. I contacted their customer care 6-7 times. Everytime, I got a reply that there was some internal issue and they assured me that the shipments would be delivered within 24-48 hours which did not happen at all. This clearly shows negligence in handling customer issues.

Now when I called their customer care, I got reply that the shipments are being returned to the seller. I need compensation from them for their negligence and false commitments.

Why courier is not out of delivery nearest courier office. Tracking ID- [protected], [protected]

My order "Acarpet Brown Acrylic Carpet" (ordered on Jan 19, 2022) was supposed to be delivered by Jan 29, 2022. It been 5 days and no progress has been made till date.

Order ID - OD[protected]
Tracking ID - [protected]

The customer care executives don't seem to corporate either. They first told me (on Jan 29, 2022) that order will be delivered within 24-48hrs. Then Ecom Express rescheduled my delivery date and told me that issue will be resolved in 5 days till Feb 3, 2022. Now, they again want me wait for 5 more days without giving any logical explanation.

Tracking ID shows that Product has arrived at the nearest Courier Facility by Jan 25, 2022 itself. It's been 10 days and still no delivery attempts have been made since then. Tracking bar has been stuck at "Out for Delivery" since last 5 days (since Jan 29, 2022).

I just want to cancel my order and get my refund. Earlier the Platform used to show Cancel option. Today when I told customer care executive that I don't want any further delays and just want to cancel the order, since then "Cancel" button has been replaced by "Return" button. Forgery isn't it?

"How can a product be returned if delivery hasn't been made till date?"

Everything seems suspicious here. Customer Care Executives keeps on providing either incomplete or manipulated information. Ecom is delaying the delivery date day by day. No refund no cancellation either.

Ecom Express seems to trick customer by delaying the delivery date and then tamper with Tracking Status so that customer can't even take back their refund for the online payment already been made.

"a prima facie case of professional misconduct and fraud"

Deliver boy taking rudely remove his job
Are else I show what iam

Hello Sir,
I placed my order from Shopee application Which I was about to get yesterday but I was not receiving the OTP on my registered mobile no. due to which the delivery boy did not give my courier to me. Even I called customer service I didn't get any response.
My AWB no. - [protected]

Delivery boy called, did not say anything and cut the call. Product's not delivered on estimated delivery date.
Reschedule delivery date through ecom express website for 3rd february, 2022.
Did not get any response.
Want my product in time.

Iam Sheela Vandana I want to cancel my order no:[protected]as i want to replace the order it's already in transit so please cancel my order

On 17 Jan I bought product from pepper fry which shipped on 19 Jan and delivery date was 29 Jan.
Pepper fry delivery partner ecom express every day sends message that " product will be delivered today" but they don't and later, end of the day send message as delivery failed,
When we try to contact on their given no. they don't receive it. I haven't seen such a pathetic and frustrating courier service ever. They are not providing accurate status update even.
I am leaving city on 5Feb and yet it's not delivered neither I get any cancellation option in pepper fry. Such a harrasment to customers .

I ordered a product on ajio id ([protected])
Worth ₹2037. But i don't have money to pay the order because some money problem.so please cancel my order immediately sir.

My parcel was out for delivery today, but when delivery agent try to request an OTP, then no OTP has been received on my number. He refused to give me the parcel. Please fix this issue as soon as possible. And send me the OTP of delivery. Its urgent