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Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Mar 11, 2025
Complaints 6417
Resolved
1266
Unresolved
5151
So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
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Ecom Express reviews & complaints page 59

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P
Praveen Kumar abburu
Jan 19, 2022
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I have order Medicine through Apollo 24/7 on 8th Dec 2021, Apollo has dispatched medicine through Ecom Express and I used receive on 12th Dec. But till now I haven't received any call from Ecom. There is no call center for Apollo, when I called to Ecom they simply saying next 24 hours you will receive your order. Ecom tacking still showing 16th Dec you will receive your order.

Please do the needful I am totally frustrated with these to companies.

ECOM AWB: [protected]

Apollo Order ID:[protected]
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Jan 24, 2022
Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express.

Please accept our sincere apologies for the inconvenience caused. We have noted your complaint and we shall take this up with the concerned team to get an effective resolution for your complaint at the earliest.

Regards,
Team Ecom Express
Verified Support
Feb 04, 2022
Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express
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    S
    Sahal sinaj
    from Kannur, Kerala
    Jan 18, 2022
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    Address: Kannur

    I didn't get my parcel even after my expected delivery date, customer care just say that it's an ofd lock but after contacting the company who have send me the parcel they say that it's the problem of delivery agency (Ecom Express), kindly deliver my parcel as soon as possible
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Jan 20, 2022
    Ecom Express Customer Care's response     Dear Sir/Mam,

    Greetings from Ecom Express.

    Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

    Regards,
    Team Ecom Express
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      B
      B.Nifana Fathima
      Jan 18, 2022
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      I had ordered in shopee app. The status is out of delivery. Then it become undelivered. Like this it happened for 4 days. Then the status become the customer refused to accept the parcel but they won't came to delivery. I ordered one more time same like that only it happened in this order also . They won't deliver.
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Jan 19, 2022
      Ecom Express Customer Care's response       Dear Sir/Mam,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Team Ecom Express
      Jan 20, 2022
      Updated by B.Nifana Fathima       My tracking id is
      [protected]
      Verified Support
      Jan 24, 2022
      Ecom Express Customer Care's response       Dear Sir/Mam,

      Greetings from Ecom Express.

      Please accept our sincere apologies for the inconvenience caused. We have noted your complaint and we shall take this up with the concerned team to get an effective resolution for your complaint at the earliest.

      Regards,
      Team Ecom Express
      Verified Support
      Jan 27, 2022
      Ecom Express Customer Care's response       Dear Nifana,

      Greetings from Ecom Express

      Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

      Regards,
      Team Ecom Express
      View replies
      My tracking id is
      [protected]
      Reply
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        R
        robinbg
        Jan 17, 2022
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        Hello madam/sir
        i have made order from comicsadda.com, my order was picked on 10th jan by your office. it supposed to be deliery on 15th jan . because of some issue, your employee called on 16th jan, till this it was ok. but he request to pay the money to him rs 1600.00 which was the shippement included price of the consignment. the money was paid to my vender when ordered was initiated.should i have to pay again to your employee?
        i request you to provide my parcel to said address..plz
        my tracking id is

        AWB[protected]
        sumit
        Ecom Express customer support has been notified about the posted complaint.
        View replies
        Dear Sir/Mam,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Team Ecom Express
        Reply
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          A
          Ancha_l dubey
          Jan 16, 2022
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          By mistake I entered wrong delivery pincode number-221312 for my
          ORDER ID[protected]., And
          Order No :[protected].

          Kindly update my pincode number to 231312.

          So my delivery address is - mujehara, mujehara, mirzapur, 231312.
          +1 photos
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Jan 19, 2022
          Ecom Express Customer Care's response           Dear Anchal,

          Greetings from Ecom Express!

          Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

          Regards,
          Team Ecom Express
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            H
            Hiral Baid
            Jan 16, 2022
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            Address: delhi/gurugram

            Called delivery boy 50 times. didn't pick up. it shows out for delivery everyday, but is not delivered, and the boy gives a new reason everyday
            Ecom Express customer support has been notified about the posted complaint.
            View replies
            Dear Sir/Mam,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Team Ecom Express
            Reply
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              V
              Vignesh018
              from Valanchery, Kerala
              Jan 16, 2022
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              Address: Dindigul - Theni - Kottarakkara Hwy, Erumeli, Kerala 686513

              The issues started when he was asked to deliver the product at the door, he wanted me to collect the product from the road. I called and requested to give at my house as I was not at home, but he didn't call or deliver that day but the product showed delivered so I raised a Complaint with Flipkart and There was another product to be delivered, he called me to come up to the road I refused and asked told him if he won't deliver at my house then he can take it away, later he came down to our house, threw the package at our door shouted and threatened that not even one product will ever be delivered here again you should pick it up yourself. I have already raised a Complaint with Flipkart.
              Ecom Express customer support has been notified about the posted complaint.
              View replies
              Dear Vignesh,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Team Ecom Express
              Reply
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                G
                Govindsingh84
                from ALWAR, Rajasthan
                Jan 16, 2022
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                Address: Behror

                The delivery man vishnu gujjar and the supervisor of behror ecom express sunil gujjar kept my product and returning to me and abused me
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Sir/Mam,

                Greetings from Ecom Express

                We regret for inconvenience caused. We would like help. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Team Ecom Express
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                  S
                  Shanthi Dinakar
                  Jan 16, 2022
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                  Address: H 103 F 3 throd seaward road baiki nagar .Thiruvanmiyur chennai 600042

                  My order no 2108 .ecom I'd [protected]
                  Undelivered .nobody called me for sure .but when tracked they say returned to origin .Atleast get me delivered or refund money
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Shanthi,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
                  Reply
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                    S
                    sanje26
                    from Mumbai, Maharashtra
                    Jan 14, 2022
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                    Address: ludhiana Ecom Express

                    Dear Sir

                    I was to receive parcel from Naaptol send via Ecom Express courier number [protected] dated 4.1.2022.

                    This parcel is showing Out from delivery on 8.1.2022 but till date(14.1.2022), My parcel has not been delivered by the courier. No body at Ludhiana Ecom express bothered to contact me or deliver my Parcel.

                    What a unprofessional service from the Ecom Express courier

                    Regards

                    Sanjeev Sharma
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 19, 2022
                    Ecom Express Customer Care's response                     Dear Sanjeev,

                    Greetings from Ecom Express!

                    Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                    Regards,
                    Team Ecom Express
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                      R
                      Ria12345
                      Jan 14, 2022
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                      Address: Kanjukadu(h),, kumarakom, kottayam

                      I got a message that my item cannot be delivered as they cant find the address and they didn't even tried to call me once. Details are
                      Ordered from-Max
                      Tracking[protected]
                      Date of order-10/1/22
                      Place-kumarakom, kottayam, kerala
                      Ecom Express customer support has been notified about the posted complaint.
                      Jan 14, 2022
                      Updated by Ria12345                       Tracking number [protected]
                      Verified Support
                      Jan 19, 2022
                      Ecom Express Customer Care's response                       Dear Ria,

                      Greetings from Ecom Express!

                      Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. Due to heavy rain, many of our shipments are pending for delivery.  You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                      Regards,
                      Team Ecom Express
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                        M
                        Mithlash Kumar
                        from Ballabhgarh, Haryana
                        Jan 13, 2022
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                        Address: Kanchan Vidya Mandir Pandit Chok Sanday Market Fridabad Ballabgarh Haryana sector 58
                        Website: Ig

                        My product not received.
                        My product not delivered delivery boy not delivered not call again please help
                        Kindly help me sir aw no [protected]
                        +1 photos
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 19, 2022
                        Ecom Express Customer Care's response                         Dear Mithlash,

                        Greetings from Ecom Express

                        Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                        Regards,
                        Team Ecom Express
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                          D
                          daspayal
                          Jan 13, 2022
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                          I have placed a order from Meesho & its showing the delivery on 14th Jan'22 but yesterday I didn't get any call from delivery person and suddenly I get a message i.e. "Your ONLINE order AWB [protected] was undelivered as the address was unlocatable. For further instructions, click http://ecxp.in/?q=[protected] - ECOM EXPRESS."
                          Kindly do the needful.
                          +2 photos
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 19, 2022
                          Ecom Express Customer Care's response                           Dear Sir/Mam,

                          Greetings from Ecom Express!

                          Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                          Regards,
                          Team Ecom Express
                          Jan 23, 2022
                          Updated by daspayal                           Poor service
                          Verified Support
                          Jan 24, 2022
                          Ecom Express Customer Care's response                           Dear Sir,

                          Greetings from Ecom Express

                          Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                          Regards,
                          Team Ecom Express
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                            K
                            krishna_reports
                            Jan 13, 2022
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                            I have ordered from Amazon and product reached until Namakkal city ( Tamilnadu ) but since from there not delivered to my address and no one called me or message about to deliver this product . First time they sent product back to seller saying bar code damaged but this time not at all tried to deliver. I have been reported this to Ecom express customer care 3 times already but getting an answer every time will be delivered within 24 h to 48 h rs but not yet delivered . Initially ( same product ordered first time ) courier deliver asked me to come and collect the product at namakkal as product is very big and can not delivered by one person but i did not accept as almost 50kms far away from my place . Since then they are they are not ready to deliver . Question is if they not ready to deliver then why should accept from seller .
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 19, 2022
                            Ecom Express Customer Care's response                             Dear Krishna,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
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                              R
                              RAMSHA KHALID
                              Jan 13, 2022
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                              Sir

                              My order no is SHOP2149164
                              from smytten company for Ramsha Khalid..
                              I didn't recived any call and shipment is undelivered again and again..
                              Now OFD is locked..
                              I request you
                              Pe delivery my product..
                              +1 photos
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 19, 2022
                              Ecom Express Customer Care's response                               Dear Ramsha,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Team Ecom Express
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                                D
                                Dodorygyuu
                                Jan 13, 2022
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                                In the morning i received the message that my order is out for delivery but after waiting for 2 or 3 hours i didn't received any call from delivery agent and after some times i received the message that my order is delivered. Please help the delivery boy is doing fraud with me. He keeps my order for their personal use.

                                My phone no. [protected]
                                AWB no. [protected]
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 19, 2022
                                Ecom Express Customer Care's response                                 Dear Sir/Mam,

                                Greetings from Ecom Express!

                                Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

                                Regards,
                                Team Ecom Express
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                                  B
                                  Bijaya sahu
                                  from Kesinga, Odisha
                                  Jan 13, 2022
                                  Resolved
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                                  Resolved

                                  Address: Ecom express kesinga, Kalahandi, Odisha

                                  My parsel not received
                                  Awb no is [protected]

                                  Kindly help me now sir &mam
                                  +1 photos
                                  Jan 13, 2022
                                  Complaint marked as Resolved 
                                  My mobile number is 6370904150 And email [email protected]
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Jan 13, 2022
                                  Updated by Bijaya sahu                                   My parsel not received kindly help me now

                                  Awb no [protected]
                                  Verified Support
                                  Jan 19, 2022
                                  Ecom Express Customer Care's response                                   Dear Sir/Mam,

                                  Greetings from Ecom Express!

                                  Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

                                  Regards,
                                  Team Ecom Express
                                  Verified Support
                                  Jan 25, 2022
                                  Ecom Express Customer Care's response                                   Dear Sir,

                                  Greetings from Ecom Express!

                                  As per the update the shipment was delivered on 10th October. Request you to kindly contact your shopping portal for assistance.

                                  Regards,
                                  Team Ecom Express
                                  View replies
                                  my mobile no [protected] Your AwB no [protected]

                                  My money refund - Comment #3950904 - Image #0
                                  Reply
                                  Please, return your product
                                  It's very bad product
                                  Wrong product is delivery
                                  Return my money now
                                  Reply
                                  Please return your product wrong product is delivered return my money now

                                  My money refund - Comment #3958139 - Image #0
                                  My money refund - Comment #3958139 - Image #1
                                  My money refund - Comment #3958139 - Image #2
                                  My money refund - Comment #3958139 - Image #3
                                  Reply
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                                    S
                                    shrikanth k.m.
                                    Jan 12, 2022
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                                    I bought a watch from titan website and they had shipped the product with the tracking id. But when i track the product the product it is showing as invalid tracking id. When i went to the local ecom express courier office they told me that the software has not been updated and hence they cannot be of any use to this issue. This is pathetic service where a simple tracking id is cannot be trusted from this courier service. When i call the customer service they are telling me that i am having an invalid tracking id and they are arguing with me. This is one of the worst delivery service in India.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Jan 17, 2022
                                    Updated by shrikanth k.m.                                     There has been no communication between the Ecom express people till date apart from the above customer call center number. This is pathetic...
                                    Verified Support
                                    Jan 19, 2022
                                    Ecom Express Customer Care's response                                     Dear Shrikanth,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Team Ecom Express
                                    Jan 20, 2022
                                    Updated by shrikanth k.m.                                     [protected]
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                                      S
                                      Sanjay0799
                                      Jan 12, 2022
                                      Report
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                                      I have foorstep kyc for paytm payments bank but executive not recieving calls and he is denying to provide a service please take a action regarding these
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Jan 12, 2022
                                      Updated by Sanjay0799                                       Dear Saroja V, executive will visit today between 08 AM-12 PM on behalf of PAYTM PAYMENTS BANK. Pls share Ref.No 322554 - Ecom Express
                                      The above message is provided by ecom express
                                      Please contact me at [protected]
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                                        M
                                        MeenuKutty50
                                        from Sivakasi, Tamil Nadu
                                        Jan 12, 2022
                                        Resolved
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                                        Resolved

                                        Address: 1/141 East Street Sukkiravar Patti Anaikuttam post, Thiruthangal Sivakasi, Near Government high school, Tamil Nadu, 626130

                                        Hi Mam/Sir,

                                        I am Meenakshi.I placed one ordered in Ecom Express through shopee(7.1.2022). I just wrongly entered my Pincode number 636130 to book my order. I contact Ecom customer care number but he couldn't connect a call. So, Kindly Change my pincode 626130(Sivakasi).I track my product it shows Attur station near Salem(11.1.2022).But my address is Sivakasi.(626130). Kindly deliver my product as soon as possible.

                                        Mobile number:[protected]
                                        Tracking number: [protected]
                                        Delivery Address: 1/141 East Street Sukkiravar Patti Anaikuttam post, Thiruthangal Sivakasi, Near Government high school, Tamil Nadu, 626130
                                        +1 photos
                                        Jan 14, 2022
                                        Complaint marked as Resolved 
                                        Thankss
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 19, 2022
                                        Ecom Express Customer Care's response                                         Dear Meenakshi,

                                        Greetings From Ecom Express.

                                        Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

                                        Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                                        Regards,
                                        Team Ecom Express
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