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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Aug 20, 2025

Complaints 6467

Resolved

1268

Unresolved

5199

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 59

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Product is not received but status shows it is deliverd the delivery agent name is anuraj.r. he didn't try to call me Or never given me the product he just simply cheated on me

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 27, 2022

Verified Support

Dear Gopika,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: MIZORAM , Aizawl (796014)

I have ordered two Packages from Amazon which was shipped with Ecom Express.
Upon arrival of first package, I recieved a Call from Ecom Express and they told me to pick Up my package or else will be Returned.
When the second package arrived, I recieved a call and ask to pickup package once again. This time after asking them to deliver the package, they ask for an Extra delivery fee of Rs.100.
Very Bad service, Un-professional and impolite workers at the office also.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 24, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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AWB [protected]

Meesho delivery not yet received though it reached in my district on Monday..it's been 1 week over...i contacted ecom customer care, they said it will be delivered 2days back..till now no delivery..kindly take necessary steps to get my parcel...

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2022

Ecom Express Customer Care's response Dear GAYATHIRI,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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I am not getting otp from last 3 days from ecom and delivery boy is coming to my doorstep but not delivering my parcel to me... I am fed up now with the services

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 24, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Q.no-mq/133 ravinger,powradhar Dist-anuppur,kotma, pin-484446,madhya pardesh

Sir i had opened an account in niyox bank online for which kyc was taken by 14/01/2022 but no delivery boy of ecome express came i was told that your kyc will be tomorrow but no one for kyc even on the second day came sir today it is 18/01/2022 but no delivery boy came for kyc just call me and say your kyc will be tomorrow but till now ecom express people have not come tomorrow because of them my work is getting lost please sir do something

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 24, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express.

We regret for the inconvenience caused to delay in completing the activity. We request you to kindly contact your service provider to re-generate the KYC request if same is still pending.

Regards,
Team Ecom Express

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Hello Team
I ordered some products from meesho and was delivered by ECom Express delivery person. He charged an extra amount of Rs.100 from the total bill amount.(The bill amount is 797, but he charged amount of Rs.897).
Please check and rectify and kindly get me the amount.

Thank you.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Jan 24, 2022

Updated by Abitha shree Hello sir/ Mam.,

Please find below the AWB/tracking number as requested:
[protected]

Thank you

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Website: ecomexpress.in

Cancel my order no [protected], It was a mistake order.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 24, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express.

Thank you for writing to us. Request you to kindly contact your shopping portal to assist you on the cancellation.

Regards,
Team Ecom Express

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Address: Uparla bass ward no.6 shri kolayat, bikaner, Near baba ramdev temple

Ecom express daily messeges me about an order which i not ordered, its fully harassing and disturbing me. i complaint 4 times about it to your customer care but they say now messege will not come...but messeges arrives😤😥... totally sad...help me

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Feb 08, 2022

Updated by Rajklyt See everything...in images. I am totally upset and angry...its been more than 2 months...and you don't stop these messeges... I've not ordered anything...Team- its last request/warning...if This time the message comes, I will sue the company

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I have order Medicine through Apollo 24/7 on 8th Dec 2021, Apollo has dispatched medicine through Ecom Express and I used receive on 12th Dec. But till now I haven't received any call from Ecom. There is no call center for Apollo, when I called to Ecom they simply saying next 24 hours you will receive your order. Ecom tacking still showing 16th Dec you will receive your order.

Please do the needful I am totally frustrated with these to companies.

ECOM AWB: [protected]

Apollo Order ID:[protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express.

Please accept our sincere apologies for the inconvenience caused. We have noted your complaint and we shall take this up with the concerned team to get an effective resolution for your complaint at the earliest.

Regards,
Team Ecom Express

Verified Support

Feb 04, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Kannur

I didn't get my parcel even after my expected delivery date, customer care just say that it's an ofd lock but after contacting the company who have send me the parcel they say that it's the problem of delivery agency (Ecom Express), kindly deliver my parcel as soon as possible

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express.

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express

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I had ordered in shopee app. The status is out of delivery. Then it become undelivered. Like this it happened for 4 days. Then the status become the customer refused to accept the parcel but they won't came to delivery. I ordered one more time same like that only it happened in this order also . They won't deliver.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Jan 20, 2022

Updated by B.Nifana Fathima My tracking id is
[protected]

Verified Support

Jan 24, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express.

Please accept our sincere apologies for the inconvenience caused. We have noted your complaint and we shall take this up with the concerned team to get an effective resolution for your complaint at the earliest.

Regards,
Team Ecom Express

Verified Support

Jan 27, 2022

Ecom Express Customer Care's response Dear Nifana,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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B.Nifana Fathima

Jan 20, 2022

My tracking id is
[protected]

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Hello madam/sir
i have made order from comicsadda.com, my order was picked on 10th jan by your office. it supposed to be deliery on 15th jan . because of some issue, your employee called on 16th jan, till this it was ok. but he request to pay the money to him rs 1600.00 which was the shippement included price of the consignment. the money was paid to my vender when ordered was initiated.should i have to pay again to your employee?
i request you to provide my parcel to said address..plz
my tracking id is

AWB[protected]
sumit

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 19, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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By mistake I entered wrong delivery pincode number-221312 for my
ORDER ID[protected]., And
Order No :[protected].

Kindly update my pincode number to 231312.

So my delivery address is - mujehara, mujehara, mirzapur, 231312.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2022

Ecom Express Customer Care's response Dear Anchal,

Greetings from Ecom Express!

Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

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Address: delhi/gurugram

Called delivery boy 50 times. didn't pick up. it shows out for delivery everyday, but is not delivered, and the boy gives a new reason everyday

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 19, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Dindigul - Theni - Kottarakkara Hwy, Erumeli, Kerala 686513

The issues started when he was asked to deliver the product at the door, he wanted me to collect the product from the road. I called and requested to give at my house as I was not at home, but he didn't call or deliver that day but the product showed delivered so I raised a Complaint with Flipkart and There was another product to be delivered, he called me to come up to the road I refused and asked told him if he won't deliver at my house then he can take it away, later he came down to our house, threw the package at our door shouted and threatened that not even one product will ever be delivered here again you should pick it up yourself. I have already raised a Complaint with Flipkart.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 19, 2022

Verified Support

Dear Vignesh,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Behror

The delivery man vishnu gujjar and the supervisor of behror ecom express sunil gujjar kept my product and returning to me and abused me

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 19, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for inconvenience caused. We would like help. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: H 103 F 3 throd seaward road baiki nagar .Thiruvanmiyur chennai 600042

My order no 2108 .ecom I'd [protected]
Undelivered .nobody called me for sure .but when tracked they say returned to origin .Atleast get me delivered or refund money

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 19, 2022

Verified Support

Dear Shanthi,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: ludhiana Ecom Express

Dear Sir

I was to receive parcel from Naaptol send via Ecom Express courier number [protected] dated 4.1.2022.

This parcel is showing Out from delivery on 8.1.2022 but till date(14.1.2022), My parcel has not been delivered by the courier. No body at Ludhiana Ecom express bothered to contact me or deliver my Parcel.

What a unprofessional service from the Ecom Express courier

Regards

Sanjeev Sharma

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2022

Ecom Express Customer Care's response Dear Sanjeev,

Greetings from Ecom Express!

Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

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Address: Kanjukadu(h),, kumarakom, kottayam

I got a message that my item cannot be delivered as they cant find the address and they didn't even tried to call me once. Details are
Ordered from-Max
Tracking[protected]
Date of order-10/1/22
Place-kumarakom, kottayam, kerala

Ecom Express customer support has been notified about the posted complaint.

Jan 14, 2022

Updated by Ria12345 Tracking number [protected]

Verified Support

Jan 19, 2022

Ecom Express Customer Care's response Dear Ria,

Greetings from Ecom Express!

Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. Due to heavy rain, many of our shipments are pending for delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

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Address: Kanchan Vidya Mandir Pandit Chok Sanday Market Fridabad Ballabgarh Haryana sector 58

Website: Ig

My product not received.
My product not delivered delivery boy not delivered not call again please help
Kindly help me sir aw no [protected]

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2022

Ecom Express Customer Care's response Dear Mithlash,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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