Claimed

Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Aug 20, 2025

Complaints 6467

Resolved

1268

Unresolved

5199

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Clothing, Shoes & Accessories

Ecom Express

Ecom Express reviews & complaints page 60

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I have placed a order from Meesho & its showing the delivery on 14th Jan'22 but yesterday I didn't get any call from delivery person and suddenly I get a message i.e. "Your ONLINE order AWB [protected] was undelivered as the address was unlocatable. For further instructions, click http://ecxp.in/?q=[protected] - ECOM EXPRESS."
Kindly do the needful.

+2 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

Jan 23, 2022

Updated by daspayal Poor service

Verified Support

Jan 24, 2022

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Post your Comment

Comment Guidelines

I have ordered from Amazon and product reached until Namakkal city ( Tamilnadu ) but since from there not delivered to my address and no one called me or message about to deliver this product . First time they sent product back to seller saying bar code damaged but this time not at all tried to deliver. I have been reported this to Ecom express customer care 3 times already but getting an answer every time will be delivered within 24 h to 48 h rs but not yet delivered . Initially ( same product ordered first time ) courier deliver asked me to come and collect the product at namakkal as product is very big and can not delivered by one person but i did not accept as almost 50kms far away from my place . Since then they are they are not ready to deliver . Question is if they not ready to deliver then why should accept from seller .

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2022

Ecom Express Customer Care's response Dear Krishna,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir

My order no is SHOP2149164
from smytten company for Ramsha Khalid..
I didn't recived any call and shipment is undelivered again and again..
Now OFD is locked..
I request you
Pe delivery my product..

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2022

Ecom Express Customer Care's response Dear Ramsha,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

In the morning i received the message that my order is out for delivery but after waiting for 2 or 3 hours i didn't received any call from delivery agent and after some times i received the message that my order is delivered. Please help the delivery boy is doing fraud with me. He keeps my order for their personal use.

My phone no. [protected]
AWB no. [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ecom express kesinga, Kalahandi, Odisha

My parsel not received
Awb no is [protected]

Kindly help me now sir &mam

+1 photos

Jan 13, 2022

Complaint marked as Resolved

My mobile number is 6370904150 And email [email protected]

Ecom Express customer support has been notified about the posted complaint.

Jan 13, 2022

Updated by Bijaya sahu My parsel not received kindly help me now

Awb no [protected]

Verified Support

Jan 19, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Regards,
Team Ecom Express

Verified Support

Jan 25, 2022

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

As per the update the shipment was delivered on 10th October. Request you to kindly contact your shopping portal for assistance.

Regards,
Team Ecom Express

View replies

T

T M Varshitha

Jan 29, 2022

my mobile no [protected] Your AwB no [protected]

My money refund - Comment #3950904 - Image #0

S

Shubhrakanta Jena

Feb 11, 2022

Please, return your product
It's very bad product
Wrong product is delivery
Return my money now

K

Kings Khaleel

Feb 16, 2022

Please return your product wrong product is delivered return my money now

My money refund - Comment #3958139 - Image #0

My money refund - Comment #3958139 - Image #1

My money refund - Comment #3958139 - Image #2

My money refund - Comment #3958139 - Image #3

Helpful

14 other people found this review helpful

14 found this helpful

3 Comments

Post your Comment

Comment Guidelines

I bought a watch from titan website and they had shipped the product with the tracking id. But when i track the product the product it is showing as invalid tracking id. When i went to the local ecom express courier office they told me that the software has not been updated and hence they cannot be of any use to this issue. This is pathetic service where a simple tracking id is cannot be trusted from this courier service. When i call the customer service they are telling me that i am having an invalid tracking id and they are arguing with me. This is one of the worst delivery service in India.

Ecom Express customer support has been notified about the posted complaint.

Jan 17, 2022

Updated by shrikanth k.m. There has been no communication between the Ecom express people till date apart from the above customer call center number. This is pathetic...

Verified Support

Jan 19, 2022

Ecom Express Customer Care's response Dear Shrikanth,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Jan 20, 2022

Updated by shrikanth k.m. [protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have foorstep kyc for paytm payments bank but executive not recieving calls and he is denying to provide a service please take a action regarding these

Ecom Express customer support has been notified about the posted complaint.

Jan 12, 2022

Updated by Sanjay0799 Dear Saroja V, executive will visit today between 08 AM-12 PM on behalf of PAYTM PAYMENTS BANK. Pls share Ref.No 322554 - Ecom Express
The above message is provided by ecom express
Please contact me at [protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 1/141 East Street Sukkiravar Patti Anaikuttam post, Thiruthangal Sivakasi, Near Government high school, Tamil Nadu, 626130

Hi Mam/Sir,

I am Meenakshi.I placed one ordered in Ecom Express through shopee(7.1.2022). I just wrongly entered my Pincode number 636130 to book my order. I contact Ecom customer care number but he couldn't connect a call. So, Kindly Change my pincode 626130(Sivakasi).I track my product it shows Attur station near Salem(11.1.2022).But my address is Sivakasi.(626130). Kindly deliver my product as soon as possible.

Mobile number:[protected]
Tracking number: [protected]
Delivery Address: 1/141 East Street Sukkiravar Patti Anaikuttam post, Thiruthangal Sivakasi, Near Government high school, Tamil Nadu, 626130

+1 photos

Jan 14, 2022

Complaint marked as Resolved

Thankss

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2022

Ecom Express Customer Care's response Dear Meenakshi,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

I have some returns but still no one picked up those its keep on rescheduling i tried to reach customer care they were telling we will pickup like that 2 weeks gone and my return policy also getting over ..i raised a complaint also couple of times but still its not resolved.Please try to help me out in it...AWB numbers are [protected], [protected], [protected]

+2 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2022

Ecom Express Customer Care's response Dear Yasaswani,

Greetings from Ecom Express

Thank you for writing to us. We regret for inconvenience caused. With reference to your query regarding the Reverse Pick up tracking numbers, we are coordinating with the concerned team to get this Reverse pick up arranged .

Regards,
Team Ecom Express

Verified Support

Jan 31, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to re-register the reverse pick up request.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Full sabirpur post bargaon distt. Saharanpur

I order 2 t shirt xl size but delivered 2 firok 3 year old child

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 19, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have returned a meesho order to ecom express delivery boy on 23 december.But i do not get money till today. Please help me to get my money.Order price is 683

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am scheduled for niyox KYC verification and it should be doorstep verification but your agent called me and he is calling me another place which is far from my home still agent didn't come in my home rather he went.please look into this and please do some strict action against him.

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Lalganj Raebareli Uttar Pradesh,229206

Website: Salary issue

Hi Team,

My name is Sohan Lal .

I am work in 5days delivery boy.
Branch office-Lalganj Raebareli,
Uttar Pradesh.

Employee code-O298818

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2022

Ecom Express Customer Care's response Dear Sohan,

Greetings from Ecom Express.

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

4 other people found this review helpful

4 found this helpful

Write a comment

Post your Comment

Comment Guidelines

I have ordered few items in jio mart . That was delivered by Ecom express. Though it’s a prepaid order the delivery boy got 750 Rs saying that its COD when i was not there in the house. I’m really disappointed with Ecom express. I need my money back. 750 is not a small amount.

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 19, 2022

Verified Support

Dear Lavanya,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have multiple order at ecom courier tarabgunj head office but they are keep denying to deliver the product. they are asking to open the prodcut in front of them . i am nit comfortable to open the product in front of them . plz help me as i have 9-10 shipment pending in office as i have a mobile shop i am facing a huge loss. my contact number is [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ecom Express, Ambience corporate towers, Gurugram, Haryana

My name is Ram. I live in Hyderabad. My order id: WA[protected]. I have ordered dress from Aurelia for my wife birthday. I am supposed to receive order by 5th Jan. Till now I didnt get it. When I tried asking CUSTOMER service who live in Pune, they dont have their hyderabad representatives CONTACT number. I have been calling them daily to enquire about my product but it is of no use. They are utter nonsense cheaters. They dont have commonsense. Covid is not where linked to them.. Its just an excuse.. Product reached hyderabad a week ago. But they are not even trying to deliver it to me.. I recommend everyone in public to avoid this stupid service. They will make you cry. I am highly disappointed as my wife's birthday is over now.. I would like to sue these ###..

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2022

Ecom Express Customer Care's response Dear Sree Ram,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Fire service stations near hathua market 221001

Roz dikhata hai ki out for delivery our delivery nhi hota yrr jazab ho rha h yrr 2 dino se aisa kaise chalega[protected] ye hai tracking I'd sor

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 12, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number n send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Karaikal

Without delivering the product they just simply sent back my product saying some lame reason which is not true. We are waiting for the product and contacted them for the same, they said we will deliver today tomorrow. But the actual truth is they didn't try to deliver anything. Need to warn them will add AWB number( [protected] )and do the needful. Don't take public opinions as granted. This complaint is against Ecom Express, Karaikal.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2022

Ecom Express Customer Care's response Dear Abhiinaya,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: H.no 201 , shramik vihar, sec 30 faridabad haryana

I would like to draw the attention of the concerned authorities toward the my problem about product delivery statement. The product has been delivered but it does not show it . I have my letter act as an awakening call for concerned authority and find a solution of my problem

Your sincerely

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: RJJ Rajgarh

Sir my name is kirodi lal meena i worked in ecom express three months ago my employee cad O247534 my last month that salary is not yet come please help me

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 24, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express.

Thank you for writing to us. We have noted your request and we shall take this up with the concerned team to get an effective resolution for your query at the earliest.

Regards,
Team Ecom Express

Ecom Express Customer Care's response, Jan 27, 2022

Verified Support

Dear Kirodi,

Greetings from Ecom Express.

As per the update, the final amount has been credited on 3rd September 2021. Request you to kindly cross check.

Regards,
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines