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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Mar 11, 2025

Complaints 6417

Resolved

1266

Unresolved

5151

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 61

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I have ordered 3 products all 3 products was going to deliver today but when delivery boy came at my address he gave me only 2 products and said 3 product he will use and also using very abusing language to me
My humble request to ecom xpress please take strict action against that delivery boy his name is nagnath bodake
My awb number [protected] this product i have not received and taken by delivery boy and website is showing delivered please deliver my parcel

Ecom Express customer support has been notified about the posted complaint.

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A

Abhishek halkude

from Mumbai, Maharashtra

Jan 7, 2022

Waiting for your update i want my 3rd product as early as possible

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 8, 2022

Verified Support

Dear Abhishek,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Abhishek halkude's [Complaint's author] reply, Jan 10, 2022

Awb number 9032068403
But i am already mentioned this number in my full complaint

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My product delayed by more than 5 days. From promised date. Customer care is not providing a deadline. Everytime provide false promise.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I have ordered a parcel from reebok and I have cancelled it. Now ECOM is trying to deliver me again and again and not returning back to seller as per policy, My order number is[protected] and ECOM tracking id is [protected].

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2022

Ecom Express Customer Care's response Dear Gurjiwan,

Greetings from Ecom Express

Thank you for writing to us. We have noted your request to cancel the order. To process the cancellation, request you to kindly contact your shopping portal process it further.

Regards,
Team Ecom Express

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I have ordered some kitchen tools.But it was returned to the supplier due to some OFD lock.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 8, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Beside chengamamba kalyana mandapam, guravaiah thota,

Website: ecomexpress.in

Sir, My courier AWB no. is [protected]. Please deliver it soon. My contact no. is [protected]

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Jan 08, 2022

Ecom Express Customer Care's response Dear Savithri,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address on 6th January.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Babawayil

As usually I ordered many products from shopee and received through ecom service but now they kept it unsupported mode,

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 7, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I am not receiving my package from ecomexpress, i am daily getting out for delivery message afternoon and then evening 6 pm i will get undelivered message this is happening since many days, i called customer care but no support from them

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Sir please proceed my order package as soon as possible.Its been a week a message came saying that my product will be deliver but they never call me and also they never deliver. They are trying to scam my parcel.please deliver my order package as soon as possible .Also without contacting me they put ofd lock and rto lock.They are scamming me.I want my order back sir

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Dear sir .Its been already a week a massage came to my phone saying my parcel will be delivered on that day but till today its not yet delivered. Everyday they send a message saying my product will be delivered but they dnt deliver. Also they didn't call me. Sir they are trying to scam me . Please deliver my order as soon as possible.Also after i track i came to know that it is ofd locked.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Jan 04, 2022

Updated by Muhinanda Sir please help me. My parcel is not deliver till now.Everyday message comes but they never deliver the product.They are trying to scam my Product.Without contacting me they put ofd lock and rto lock.I want my order back.So sir kindly please deliver my order as soon as possible .I request you.

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Address: Village Sonai kurawali Districk mainpuri up Pin code 205265

Rider bol rha hai ki mai aapke address
Par nahi aasakta 1 order ke liye
Rider name Shivam pal
Rider mo n. [protected]

Customer details
Name Shikha chauhan
Mo n [protected]
Village Sonai kurawali
Districk mainpuri up
Pin code 205265

Order details
By Yaari app
Order No. : YR-894915

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2022

Ecom Express Customer Care's response Dear Shikha,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I'm from Ettumanoor, Kottayam. I ordered two products through Meesho and it was couriered through Ecom Express. (AWB: [protected]). According to the tracking details, it was received at Kottayam on 3rd January and was out for delivery. But I haven't been contacted by any delivery agent & i didn't receive the product. Today, (4th January), it shows out for delivery again. I tried searching for their contact number. But it is an automated voice mail system. will I receive my product or not?

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Asansol

Website: West bangal

My order is jaipuri bedsets not sizemy bed for chooses ofsin return order next day come my home delivery man the picked my order but not refund my money 449 rupes so please my refund money jiomart wallet account in money please... Ahmed amin

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 8, 2022

Verified Support

Dear Farha,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal for refund query.

Regards,
Team Ecom Express

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Where is my parcel?
AWB #[protected]

No tracking details available after 28th.
Please have this delivered at the earliest.

Provide me with tracking details.

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Address: Kangeyam, nathekkadaiyur.

Website: Ecomexpress.in

My package was undelivered at dec 27. No response for calling, email, message even, customer care number also no response. So please give any response to deliver my parcel.

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Verified Support

Jan 08, 2022

Ecom Express Customer Care's response Dear Narmatha,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Janta school ke samne arjun jansewa kendra rafiyabaad kalan shahjahanpur up 242127

I have to return this material, the cloth is old and worn out. My AwB [protected] is [protected] - ECOM EXPRESS

+2 photos

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Jan 08, 2022

Ecom Express Customer Care's response Dear Bharat,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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Address: Angamaly

I ordered huge pack of diaper from Flipkart. Expected delivery date was 26th December 2021. The product is to be delivered by Ecom Express. Even after 7 days of expected delivery date the product is not delivered. When I tracked the order I found that the product reached a hub nearby my place on the expected delivery date itself. There is no response from courier service. Flipkart has raised complaint many times against the issue. The issue remains still unresolved. I am unable to contact Ecom Express since they have only the customer care number.

+4 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2022

Ecom Express Customer Care's response Dear Jency,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Regards,
Team Ecom Express

Verified Support

Jan 08, 2022

Ecom Express Customer Care's response Dear Jency,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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The order I placed from pepe jeans on 21st December has not been delivered yet. I would like a refund if the order is not delivered in the coming days.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 3, 2022

Verified Support

Dear Jeevan,

Greetings from Ecom Express

We are sorry to hear about your experience. We would like to help. Please email us your 9 or 10 digit shipment tracking number to assist you.

Regards,
Team Ecom Express

Jeevan Phani Santosh Aluri's [Complaint's author] reply, Jan 5, 2022

Tracking ID sent to [email protected]

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Hi,

My Awb number:

[protected]
[protected]
[protected]
[protected]
[protected]

Order some product's from iffco online shop. Ecom Express courier service Lakhisarai not deliver products my door step. Delivery person asking bribe for deliver the item

Complain Ecom Express customer care 28/12/2021, nothing happen.

Now decide to collect my parcel and give Ecome express beggar some amount, At starting deliver person inform me if you interested complain nothing going on, you should give bribe then only we give your parcel.

So Congratulations ecom express hope you begging 2022 Also. keep it up.

P.A

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2022

Ecom Express Customer Care's response Dear Prashant,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm if you paid any extra amount for the delivered shipments.

Regards,
Team Ecom Express

Jan 03, 2022

Updated by Prashant123Anand Hi,

No, shipment not delivered at my registered address. collect my product's from your lakhisarai warehouse also pay 1000 rupees. You people cheating the client & and taking bribes. At least accept it.

Regarding this issue complain ecom express pvt ltb help line [protected], on
28/12/2021, 29/12/2021, 30/12/2021, 31/12/2021, 1/1/2022, 2/2/2022, 3/2/2022,
every time customer care executives assure me your product's delivered 24 hours, no need to pay extra money. almost every day but nothing happened.

So on 3/2/2022 pay 1000 rs and collect my fertilizer product's from ecom express lakhisarai warehouse.

Purchase these products for my wheat farming so i've no option other than pay 1000 and collect my product's. Ecom Express Pvt ltd, Lakhisarai, on 27/12/2021 tell me you pay 500 rupees and collect your product's from our warehouse because the company does not pay us or provide 4 wheelers for delivering products. because i complained so on 3/2/2022 they double amount and charge 1000 rupees.

Regards,

Prashant Anand

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Hi,

My Awb number:

[protected]
[protected]
[protected]
[protected]
[protected]

Order some product's from iffco online shop. Ecom Express courier service Lakhisarai not deliver products my door step asking extra money or collects from warehouse.

Complain Ecom Express customer care 28/12/2021, nothing happen.

Now decide to collect my parcel and give Ecome express beggar some amount, At starting deliver person inform me if you interested complain nothing going on, you should give bribe then only we give your parcel.

So Congratulations ecom express hope you begging 2022 Also. keep it up.

P.A

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Address: 97 , Krishna Nagar, Kydganj

Hlo, my shipment which is shipped by ecom through shiprocket is showing delivered but is not actually delivered and my customer is complaning to me about the same so please check the issue and get it delivered as soon as possible .
Awb - [protected]

+1 photos

Jan 4, 2022

Complaint marked as Resolved

I got the package actually delivered after couple of days of this complain.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2022

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered today and you have confirmed the same.

Regards,
Team Ecom Express

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