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Ecom Express Complaints & Reviews

1.8
Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 61

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Y
ytsravani
Jan 10, 2022
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The Shipment with AWB [protected] is not delivering to the consignee as it is showing order already cancelled. But we didnt cancel the order. What kind of service is this, its been more than a week Our customer is shoutiing on us for this service. Please Unlock OFD and deliver our shipment to the consignee.
Thanks & Regards
YOURTOUCH
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Jan 19, 2022
Ecom Express Customer Care's response
Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express
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    H
    Hemant Nagar Dashora
    Jan 9, 2022
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    Address: 103, shubhash Marg jobat

    आपकी ब्रांच जोबट जिला अलीराजपुर में है।
    फ्लिप कार्ट से मैने प्रोडक्ट बुलाया।
    वे स्वयं मुझे देने आए, लेकिन इतनी तेज आवाज में बात की जिससे मेने कहा थोड़ा शांति से।
    लेकिन मेरे शांति से कहने से भड़क गए और मेरी टेबल पर रखा प्रोडक्ट उठा कर बहुत कुछ बोलकर जाने लगे।
    ओर बोले कि प्रोडक्ट लेना हो तो मेरे ऑफिस आ तू।
    बताना चाहूंगा कि पहले भी मेरे दो प्रोडक्ट की डिलिवरी दूसरी जगह दे दी इन्होंने।
    जिसकी मेने फ्लिप कार्ट में कंप्लेन भी की थी।
    उसके बाद भी ये देने नही आये।
    वो तो जिनके यहाँ डिलेवर हुआ था वो मेरे दोस्त निकले, उनसे चर्चा हुई तो वो दो प्रोडक्ट मेरे पास उनके द्वारा आये।
    लेकिन आपकी फर्म का कोई भी बंदा मेरे पास नही आया।

    में समझता हूं कि ऐसे व्यवहार यदि ये करेंगे कस्टमर के साथ तो क्या ठीक रहेगा।

    मेरी टेबल पर से प्रोडक्ट लेकर गए है
    जो कि बहुत गलत बात है।
    मुझे तो प्रोडक्ट चाहिए था।

    मुझे बोल कर गए कि ऑफिस आकर लेना, तो क्या आपके यहाँ ऑफिस आना पड़ता है।
    या होम डिलीवरी है।
    मेने फ्लिप कार्ट पर होम डिलीवरी डाला है।
    धन्यवाद

    हेमन्त मांगीलाल जी नागर
    जोबट जिला अलीराजपुर म.प्र.
    मोबाइल नंबर [protected]
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Jan 12, 2022
    Ecom Express Customer Care's response
    Dear Hemant,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Team Ecom Express
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      A
      APM CHOWK
      Jan 9, 2022
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      Address: CHOWK,KHALAPUR,RAIGAD
      Website: ecom

      Getting too much delay in my order

      showing i will delivered today but not get delivered

      ekart is good

      ecom is very bad service
      Ecom Express customer support has been notified about the posted complaint.
      Dear Sir/Mam,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Team Ecom Express
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        S
        Shrik01
        from Chinnasalem, Tamil Nadu
        Jan 9, 2022
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        Address: Chinnasalem, kallakurichi

        Hi, I have raised a return request on Amazon, A guy from Ecom Express has return picked up the order on 4Jan around 7Pm, it's been 5 days, I haven't got the update that product has been picked up, I have raised a complaint 48 hrs back, when I called customer service they said it is in progress not sure when they gonna update,

        Return pickup id[protected]
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        Jan 12, 2022
        Ecom Express Customer Care's response
        Dear Sir/Mam,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Team Ecom Express
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          R
          Rishabh Atray
          Jan 9, 2022
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          Address: West Karyanand Nagar, Lakhisarai, 811311

          Worst company service with worst customer management. Every delivery time is delayed for more than a week.
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Jan 12, 2022
          Ecom Express Customer Care's response
          Dear Sir/Mam,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
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            P
            Pratiksha Asnotkar
            Jan 8, 2022
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            Address: At. Kothar post angadi majali karwar

            My order is fraud so by tomorrow it self collect this order from my home and return my 799 rs back else i[censored] don't do this by tomorrow then i will give a cl to police than u know what will happen soo be careful and by tomorrow collect this order and give my money by cash
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Jan 12, 2022
            Ecom Express Customer Care's response
            Dear Sir/Mam,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Team Ecom Express
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              I
              Irshad Alihalamaddi
              Jan 8, 2022
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              Address: Delhi

              Delivery is arrived to my home and delivery boy is not receiving my call as well customer care service, kindly do need full . Thanking you
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Jan 12, 2022
              Ecom Express Customer Care's response
              Dear Sir/Mam,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Team Ecom Express
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                S
                SanthosH024
                from Madurai, Tamil Nadu
                Jan 8, 2022
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                Website: ecomexpress.in/tracking/?awb_field=9031320881&g-recaptcha-response=03AGdBq27CKQb95XBTjbF2DSMmafoXl2z_Ng3iCLqMhBQt_Ko_iHEnnqPl490wBdPOMIFqlAmykA2hovrvsiAX63c8XCW7NAjxqIF5yNl-7rejJ5Xh1ucyI25l7f3

                Excepted delivery date was[protected], but still, now it is not delivered. The status showing on their website is out for delivery, but not delivered. I also made a complaint to them via call, they told me within 2 days they will deliver but dint they, and I again made a call to them but they said that I requested for future delivery date, But in reality, they didn't make any calls and send SMS or anything regarding delivery.

                AWB number is [protected]

                Kindly take action against this and make my parcel delivered.
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Jan 12, 2022
                Ecom Express Customer Care's response
                Dear Santhosh,

                Greetings from Ecom Express

                Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                Regards,
                Team Ecom Express
                Jan 12, 2022
                Updated by SanthosH024
                Yes, but the return parcel also not returned by you to the sender.
                I think you lost my parcel and not making delivery to the customer or not returning to the sender. After the cancellation of order also you guy's didn't returned the parcel to the sender. The order cancellation date was 08.01/2022 but still now sender didn't get the parcel back. The parcel was in same warehouse by you for 1month this shows that you guys lost the parcel and manipulating by saying some reason.
                Yes, but the return parcel also not returned by you to the sender.
                I think you lost my parcel and not making delivery to the customer or not returning to the sender. After the cancellation of order also you guy's didn't returned the parcel to the sender. The order cancellation date was 08.01/2022 but still now sender didn't get the parcel back. The parcel was in same warehouse by you for 1month this shows that you guys lost the parcel and manipulating by saying some reason.
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                  A
                  Abhishek halkude
                  from Mumbai, Maharashtra
                  Jan 7, 2022
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                  I have ordered 3 products all 3 products was going to deliver today but when delivery boy came at my address he gave me only 2 products and said 3 product he will use and also using very abusing language to me
                  My humble request to ecom xpress please take strict action against that delivery boy his name is nagnath bodake
                  My awb number [protected] this product i have not received and taken by delivery boy and website is showing delivered please deliver my parcel
                  Ecom Express customer support has been notified about the posted complaint.
                  Waiting for your update i want my 3rd product as early as possible
                  Dear Abhishek,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
                  Abhishek halkude's [Complaint's author] reply, Jan 10, 2022
                  Awb number 9032068403
                  But i am already mentioned this number in my full complaint
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                    G
                    Gggjskhgh
                    Jan 7, 2022
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                    My product delayed by more than 5 days. From promised date. Customer care is not providing a deadline. Everytime provide false promise.
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 08, 2022
                    Ecom Express Customer Care's response
                    Dear Sir/Mam,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Team Ecom Express
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                      G
                      gurjiwan
                      from CHANDIGARH, Punjab
                      Jan 7, 2022
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                      I have ordered a parcel from reebok and I have cancelled it. Now ECOM is trying to deliver me again and again and not returning back to seller as per policy, My order number is[protected] and ECOM tracking id is [protected].
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 08, 2022
                      Ecom Express Customer Care's response
                      Dear Gurjiwan,

                      Greetings from Ecom Express

                      Thank you for writing to us. We have noted your request to cancel the order. To process the cancellation, request you to kindly contact your shopping portal process it further.

                      Regards,
                      Team Ecom Express
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                        J
                        Jeslin V.S.
                        Jan 7, 2022
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                        I have ordered some kitchen tools.But it was returned to the supplier due to some OFD lock.
                        Ecom Express customer support has been notified about the posted complaint.
                        Dear Sir/Mam,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Team Ecom Express
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                          S
                          Savithri111
                          from Proddatur, Andhra Pradesh
                          Jan 6, 2022
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                          Address: Beside chengamamba kalyana mandapam, guravaiah thota,
                          Website: ecomexpress.in

                          Sir, My courier AWB no. is [protected]. Please deliver it soon. My contact no. is [protected]
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 08, 2022
                          Ecom Express Customer Care's response
                          Dear Savithri,

                          Greetings From Ecom Express.

                          We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address on 6th January.

                          Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                          Regards,
                          Team Ecom Express
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                            S
                            Syed Ishfaq Ahmad
                            Jan 5, 2022
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                            Address: Babawayil

                            As usually I ordered many products from shopee and received through ecom service but now they kept it unsupported mode,
                            Ecom Express customer support has been notified about the posted complaint.
                            Dear Sir/Mam,

                            Greetings from Ecom Express

                            Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
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                              S
                              sandy050
                              Jan 5, 2022
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                              I am not receiving my package from ecomexpress, i am daily getting out for delivery message afternoon and then evening 6 pm i will get undelivered message this is happening since many days, i called customer care but no support from them
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 07, 2022
                              Ecom Express Customer Care's response
                              Dear Sir/Mam,

                              Greetings from Ecom Express

                              Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Team Ecom Express
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                                M
                                Muhinanda
                                from Noida, Uttar Pradesh
                                Jan 4, 2022
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                                Sir please proceed my order package as soon as possible.Its been a week a message came saying that my product will be deliver but they never call me and also they never deliver. They are trying to scam my parcel.please deliver my order package as soon as possible .Also without contacting me they put ofd lock and rto lock.They are scamming me.I want my order back sir
                                +1 photos
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 07, 2022
                                Ecom Express Customer Care's response
                                Dear Sir/Mam,

                                Greetings from Ecom Express

                                Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                Regards,
                                Team Ecom Express
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                                  M
                                  Muhinanda
                                  from Noida, Uttar Pradesh
                                  Jan 4, 2022
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                                  Dear sir .Its been already a week a massage came to my phone saying my parcel will be delivered on that day but till today its not yet delivered. Everyday they send a message saying my product will be delivered but they dnt deliver. Also they didn't call me. Sir they are trying to scam me . Please deliver my order as soon as possible.Also after i track i came to know that it is ofd locked.
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Jan 04, 2022
                                  Updated by Muhinanda
                                  Sir please help me. My parcel is not deliver till now.Everyday message comes but they never deliver the product.They are trying to scam my Product.Without contacting me they put ofd lock and rto lock.I want my order back.So sir kindly please deliver my order as soon as possible .I request you.

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                                    S
                                    Shikha1512
                                    from Mainpuri district, Uttar Pradesh
                                    Jan 4, 2022
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                                    Address: Village Sonai kurawali Districk mainpuri up Pin code 205265

                                    Rider bol rha hai ki mai aapke address
                                    Par nahi aasakta 1 order ke liye
                                    Rider name Shivam pal
                                    Rider mo n. [protected]

                                    Customer details
                                    Name Shikha chauhan
                                    Mo n [protected]
                                    Village Sonai kurawali
                                    Districk mainpuri up
                                    Pin code 205265

                                    Order details
                                    By Yaari app
                                    Order No. : YR-894915
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 08, 2022
                                    Ecom Express Customer Care's response
                                    Dear Shikha,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Team Ecom Express
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                                      D
                                      divzps
                                      from Bengaluru, Karnataka
                                      Jan 4, 2022
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                                      I'm from Ettumanoor, Kottayam. I ordered two products through Meesho and it was couriered through Ecom Express. (AWB: [protected]). According to the tracking details, it was received at Kottayam on 3rd January and was out for delivery. But I haven't been contacted by any delivery agent & i didn't receive the product. Today, (4th January), it shows out for delivery again. I tried searching for their contact number. But it is an automated voice mail system. will I receive my product or not?
                                      +1 photos
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 08, 2022
                                      Ecom Express Customer Care's response
                                      Dear Sir/Mam,

                                      Greetings From Ecom Express.

                                      We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                                      Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                      Regards,
                                      Team Ecom Express
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                                        F
                                        Farha Irfan
                                        from Kolkata, West Bengal
                                        Jan 3, 2022
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                                        Address: Asansol
                                        Website: West bangal

                                        My order is jaipuri bedsets not sizemy bed for chooses ofsin return order next day come my home delivery man the picked my order but not refund my money 449 rupes so please my refund money jiomart wallet account in money please... Ahmed amin
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Dear Farha,

                                        Greetings from Ecom Express

                                        Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal for refund query.

                                        Regards,
                                        Team Ecom Express
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