Ecom Express Complaints & Reviews

I have ordered a product from GoMechanic and the shipment has been started on 14th December 2021 via Ecom Express.
The Guaranteed delivery date was 18th December 2021. Due to some issues the delivery date has been changed to 20th December 2021 by Ecom Express. However, the parcel has reached Final Delivery center on 18th December 2021 itself.

Till today (24th December 2021), I haven't received the product. When I call the customer care executives, they have provided the address and asking me to go there and collect instead of attempting delivery at least once till now.

Can you please help.

I got this message from ecom express and a call about delivery of w products, but I haven't got these packages yet, plus one more product delievery message that I got today is still pending due to non responsive behaviour by ur delievery agent. I'M Providing photographs related to this query.

I am a supplier and i want to know about the status of my return products. in your panel it shows that it got delivered but i haven't received it yet. it results me huge loss. i asked many times in ecom branch in my nearest town but they are saying that haven't received it yet. This is happening every time. As of now approx 10-12 parcels are stuck with you. please resolve it asap. you can contact me on [protected] for more info.

Order are not received in my destination. My tracking ID is [protected] courier boy name is vishal kumar .

Sir, my parcel is showing delivery today, but I have not received it, why did the parcel delivery boy deliver it?

1) AWB Number : [protected]
2) AWB Number : [protected]

Both the above parcels was not delivered to me with no communication made by the delivery guy. But still They was marked as delivered on 21/12/2021 and 23/12/2021 respectively.

Both the products was purchased from shopee.in
It seems delivery guy is taking the products himself/herself due to huge discount on products and Ecom Express is taking no action.

Kindly deliver my products as soon as possible.

Ecom express amployee returns my goods and not returns my pemant and sye jo ho skata he vo karlo apka paissa nahi mile ga mane kaha me compey me camplen karu to bhai bolne lage ki compey mera kuch bigad nahi payegi
Please help me
amployee name ranjit thakor

I ordered the parcel from decathalon the awb no. Is [protected] when delivery boy comes am not able to pick the parcel so i cancel the parcel now its showing the ofd lock applied on it please cancel my parcel atleast i got my refund otherwise delivered it to me now am able to take the parcel

Whenever I am trying to call ecom express executive I am getting unregistered mobile number error.

AwB [protected] is not delivered

The items with Tracking no:- [protected], [protected] and [protected] are still pending for delivery. Please deliver my product as soon as possible

This morning(23-DEC-2021) i have received a message from e-com express with my product details like tracking no. PIN etc. along with a delivery boy contact no. when i try to call him it is saying "Invalid Number". After that i called customer care number but no use. My motive is just to verify my address delivery state. I think this is too poor management.

I have ordered a product from Shopee that is supposed to be delivered by Ecomexpress. This is the AWB or ID of the order to track the parcel [protected].

I have received a call from the delivery agent on the expected date but when I attend the call, they are not speaking anything and the call is getting disconnected. This doesn't happen 1 time but 3 times throughout all the attempts made. I do not think this is a technical issue but rather negligence of the delivery agent.

I have got many other products delivered perfectly by Ecom Express without any issue but this one has really made my experience terrible.

Even after 3 times of call, I am daily monitoring the parcel status thinking that they should either re-attempt or return but nothing happened. It still says the delivery attempt will be made on 14/12 which is a week back.

Also, another challenge is that I am not able to call back your number that I am receiving on my SMS. When I try to call, it asks me to call from my registered mobile number and I am already calling from my registered mobile number where I received the SMS. If I am missing something, let me know.

I would really appreciate it if someone can look into this on priority. I had many good experiences with Ecom express and I am not sure what is wrong with this one.

Why not coming otp for delivery, pls update mobile no [protected], Niranjan Roy, awb no [protected]

Delivery person misbehaved with perosn woking in my office

Sir I have ordered redmi 10prime with ordered I'd [protected] and tracking I'd is [protected] which was expected delivery on yesterday but I have not received the product and it shows that your product delivered.and also have got a email that your product is safely delivered .Please Register a complaint with the company and delivery boy and resolve it. Thanking you

Order I'd:
[protected]
Please find the above track shipment I'd;

I ordered the product through the amazon. My order reached before the expected date of delivery today the product came out for delivery.but delivery executive person was talking very rudely and he is telling your not saying correct address I said proper address I received many orders through Ecom express for this address.I never face any issues with the other delivery persons but this time I faced the issue with delivery person and he will not delivered the product he knows correct address also he talking very rudely and using vulgar language and nearest Eco express official also responded about the issue but they are trying to forcefully refuse my order. And they cancelled the order with out my interuuption.But I did not refused it.so please take action on delivery person as soon as possible.and I am requesting the don't send the these type of delivery persons.

I had a package with AWB number- [protected]. Which had to be delivered in 18th of December, the customer care called and asked OTP and changed the status as delivered but unfortunately package was not delivered. Followed up with customer care- inspite of them confirming a resolution by 72 hours, we have not received the package. They are yet to confirm me the status of delivery. Not sure their customer care is going respond the issue addressed.
Bad service yet unresolved.

Mahesh
[protected]

My Order # [protected] is in the Ecom Express Delivery Center from
19-12-21 Till now nobody from Ecom Express called or came to deliver it. After one week also in the Order Tracking Link it is showing that the order is still in the Delivery Center and OFD Lock is applied to the order. It is a Prepaid Order, so if you are not going to deliver it, please Cancel the Order and return it to the Supplier, so that I will get the Refund for the Order.

My name is Mohammad Waseem, I had placed an online order from Shopee platform, but I was misbehaved and misbehaved with by Sharad Mahajan, courier boy of ecom express. Therefore, I request you to take appropriate action against Sharad Mahajan.

My order No. [protected]