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1.8
Updated: Mar 11, 2025
Complaints 6417
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1266
Unresolved
5151
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Ecom Express reviews & complaints page 65

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A
A. Soni
from Delhi, Delhi
Dec 19, 2021
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Aw No - [protected], order not delivered
Ecom Express customer support has been notified about the posted complaint.
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Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
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    K
    kushal_shesh
    Dec 19, 2021
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    Address: Bangalore

    My order Id is [protected].
    Even without attempting the delivery you have marked as unsuccessful delivery and now saying you have ofd lock from the seller. When I contact the seller they say the lock has been removed. I'm traveling on 23th this month and wanted my order before that. I'm sure if I cancel the order I won't get back my return. This is very unorganized and unethical. Please don't run a company with such processes in place.
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Dec 21, 2021
    Ecom Express Customer Care's response     Dear Kushal,

    Greetings From Ecom Express.

    Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

    Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

    Regards,
    Team Ecom Express
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      N
      Nilay@2008
      Dec 19, 2021
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      My AWB no. Is [protected].My order has not been delivered but is showing delivered.Courier name is ecom express.I have asked the neighbour's also they have not received the parcel.It was Cash on delivery order of ₹1.Give the delivery boy no.I think that delivery boy has kept the parcel as it was only of ₹1
      Ecom Express customer support has been notified about the posted complaint.
      View replies
      Dear Nilay,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Team Ecom Express
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        M
        MukeshSeju
        from Jodhpur, Rajasthan
        Dec 18, 2021
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        Address: Bhopalgarh

        Sir/ madam
        My name is Mukesh
        I'm for bhopalgarh jodhpur Rajasthan
        There is a office in our TEHSIL BHOPALGARH jodhpur of Ecom Express .
        There is a supervisor His Name Is Rakesh (Computer Operator)
        He is very Corrupted Man.
        He is fraud with commercial company like as Meesho, Flipkart and amazon
        He does returns to particular please pin code and get 50 percentage to consumer of there order and if customers not given the money to him than he cancelled them Return.
        I want to request to you that action on the particular person and suspend him
        He is doing frauds and corruption
        I have many Witness against with him
        If the query not solving by you than you can inform, I'll start twitter trend.
        my intention was to inform you
        you should take action on that person as soon as possible
        Thanks
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        Dec 21, 2021
        Ecom Express Customer Care's response         Dear Mukesh,

        Greetings from Ecom Express

        We Regret for inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Team Ecom Express
        View replies
        My mistake his name subhash
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          P
          PANNEERSELVAM M
          Dec 18, 2021
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          Address: Ecom express , thodagiri Rd, hosur , tamilnadu 635109

          Courier - Ecom express
          Tracking I'd -[protected]
          I order a product in decathlon their courier partner is Ecom express. That product is reached them on 8 December. And 1st attempt failed . So applied for a ofd and reattempt . Still the product is not reached . In Decathlon I raised complaint . But I. Not seeing any action. Pls do the needful And give me the detailed information.

          Thank you
          M.PANNEERSELVAM
          +1 photos
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Dec 21, 2021
          Ecom Express Customer Care's response           Dear Sir/Mam,

          Greetings from Ecom Express!

          Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

          Regards,
          Team Ecom Express
          Verified Support
          Dec 23, 2021
          Ecom Express Customer Care's response           Dear Sir/Mam,

          Greetings from Ecom Express

          Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

          Regards,
          Team Ecom Express
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            K
            Kavyagjdjj
            from Lakhisarai, Bihar
            Dec 18, 2021
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            Address: Lakhisarai badi pokhar, ward no.10. Bear mshavir mandir

            I had not received my parcel yesterday and the courier boy from ecom express has sent me delivered msg without delivering me my product. I want my parcel back to me from that courier boy. Take a strong step against this complain and help me for getting my parcel back
            +2 photos
            Ecom Express customer support has been notified about the posted complaint.
            Dec 18, 2021
            Updated by Kavyagjdjj             Ecom Express — I want my parcel back
            K
            Kavyagjdjj
            from Lakhisarai, Bihar
            Dec 18, 2021
            Mark as Resolved

            I had not received my parcel yesterday and the courier boy from ecom express has sent me delivered msg without delivering me my product. I want my parcel back to me from that courier boy. Take a strong step against this complain and help me for getting my parcel back
            +1 photos
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            Dec 18, 2021
            Updated by Kavyagjdjj             Ecom Express — I want my parcel back
            K
            Kavyagjdjj
            from Lakhisarai, Bihar
            Dec 18, 2021
            Mark as Resolved

            I had not received my parcel yesterday and the courier boy from ecom express has sent me delivered msg without delivering me my product. I want my parcel back to me from that courier boy. Take a strong step against this complain and help me for getting my parcel back
            +1 photos
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            Dec 18, 2021
            Updated by Kavyagjdjj             Ecom Express — I want my parcel back
            K
            Kavyagjdjj
            from Lakhisarai, Bihar
            Dec 18, 2021
            Mark as Resolved

            I had not received my parcel yesterday and the courier boy from ecom express has sent me delivered msg without delivering me my product. I want my parcel back to me from that courier boy. Take a strong step against this complain and help me for getting my parcel back
            +1 photos
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            Verified Support
            Dec 21, 2021
            Ecom Express Customer Care's response             Dear Sir/Mam,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Team Ecom Express
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              A
              Aishug
              from Sambhal, Uttar Pradesh
              Dec 18, 2021
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              I ordered a product from shopee from the hot deals section. It was Mahi Rose Gold Chain Pin Brooch. In the app it's showing that the product has been delivered but it has not reached me. I want my product and it was COD. My order ID is 2112130R10R7D8.
              Make it reach to us asap. Thanks.
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Dec 21, 2021
              Ecom Express Customer Care's response               Dear Aishug,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Team Ecom Express
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                S
                subhadip pattra
                Dec 17, 2021
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                Address: Faridpur, Dharmarajtala

                Product not delivered, but showing deliverd
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Subhadip,

                Greetings from Ecom Express

                Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Team Ecom Express
                Reply
                Dear Subhadip,

                Greetings from Ecom Express

                Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Team Ecom Express
                Reply
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                  S
                  Shabana G
                  Dec 17, 2021
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                  Address: Phase 5, Om Vihar

                  I have ordered my shopee .but i have no resive my order.then show me and msg me what? Here msg me you have received your order .but I have no resive my order then you courier man have run take my order then no take me . your courier man have don't call me
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 21, 2021
                  Ecom Express Customer Care's response                   Dear Shabana,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
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                    P
                    pramod burujwale
                    Dec 17, 2021
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                    I am not able to receive OTP as well as call also not connecting my mobile number is correct and my 2 products are going to cancel after 3rd attempt I requested to make 3rd attempt please solve my issue
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Pramod,

                    Greetings from Ecom Express

                    Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Team Ecom Express
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                      B
                      Bhavesh 9088
                      Dec 17, 2021
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                      Tracking I'd [protected]
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 20, 2021
                      Ecom Express Customer Care's response                       Dear Bhavesh,

                      Greetings from Ecom Express

                      Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                      Regards,
                      Team Ecom Express
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                        S
                        sirisha.k
                        from Hyderabad, Telangana
                        Dec 17, 2021
                        Resolved
                        Report
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                        Resolved

                        Order ID - FL[protected]
                        AWB - [protected]

                        They are not delivering my order. It's been 20 days it's in there delivery center and wantedly they are rescheduling the delivery dates.
                        No executive answering my issue.
                        Dec 17, 2021
                        Complaint marked as Resolved 
                        Issue is not resolved . But marked as resolved
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 20, 2021
                        Ecom Express Customer Care's response                         Dear Sirisha,

                        Greetings from Ecom Express

                        Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                        Regards,
                        Team Ecom Express
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                          S
                          Sanskari Shiva Sharma
                          Dec 17, 2021
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                          Address: Ecome express

                          Sir my ordered is wrong sent please return my order and refund my money
                          Ecom Express customer support has been notified about the posted complaint.
                          View replies
                          Dear Sanskari,

                          Greetings from Ecom Express

                          Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Team Ecom Express
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                            A
                            Alinihas V
                            Dec 16, 2021
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                            I have ordered certain medicines through Appollo 24 7 on 8.12.2021 for my autistic child, and paid online. The expected delivery date was on 14.12.2021. On 14.12.2021, when I checked the status it was seen that, the shippment reached at delivery location (Kottayam) on 13.12.2021 at 8: 07 am, and I waited for delivery till 16.12.2021. Even after the elapse of four working days, the staff of delivery location (Kottayam) has not contacted me, and I compelled to collect it from courier office. So pathetic service.
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 20, 2021
                            Ecom Express Customer Care's response                             Dear Alinihas,

                            Greetings from Ecom Express

                            Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
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                              G
                              Gipsy girl
                              Dec 16, 2021
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                              Today I have got a message that shipment delivered but I have not received my package..
                              Order ID- 211212VCC8G1NY
                              Tracking number- [protected]
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 20, 2021
                              Ecom Express Customer Care's response                               Dear Mam,

                              Greetings From Ecom Express.

                              Thank you for writing to us. We regret for the inconvenience caused due to delay in response. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

                              Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                              Regards,
                              Team Ecom Express
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                                B
                                Bavin Mayyazhi
                                Dec 16, 2021
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                                Delivery executive called Said he is near by and ask for refuse code. Then immediately refused my order. Order number [protected]
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Bavin,

                                Greetings from Ecom Express

                                Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Team Ecom Express
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                                  M
                                  Mallesh Adapala
                                  Dec 16, 2021
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                                  Tracking[protected] not delivered from 19 days. Not getting proper response from Ecom express. Kindly escalate the case. Daily status it will show out for delivery, but no one is calling.
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 17, 2021
                                  Ecom Express Customer Care's response                                   Dear Mallesh,

                                  Greetings from Ecom Express

                                  Please accept our sincere apologies for the inconvenience caused regarding non-delivery of the shipment. With reference to your query regarding the tracking number[protected], as per our records the said shipment has been delivered at the registered address on 16th December 2021.

                                  We request you to kindly acknowledge the same or you can send the details to [protected]@ecomexpress.in for further assistance.

                                  Regards,
                                  Team Ecom Express
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                                    T
                                    Toxic Ninja
                                    Dec 16, 2021
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                                    Address: Hyderabad

                                    My order not reviced
                                    order id is [protected]
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 17, 2021
                                    Ecom Express Customer Care's response                                     Dear Sir/Mam,

                                    Greetings from Ecom Express

                                    We regret for the inconvenience caused. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                                    Regards,
                                    Team Ecom Express
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                                      M
                                      mythili pradeep
                                      Dec 15, 2021
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                                      The delivery person dosent deliver the parcel since three days I am getting out for delivery when called to the delivery executive he says he will deliver but dosent deliver and mentions as door lock

                                      Useless service from ecom express

                                      Do you deliver based on parcel or based on the convenience of the delivery person

                                      When person is at home how can he mention daily status as attempt failed and it’s happening since three days

                                      ### service please do not waste time of CUSTOMER when you can’t maintain a fleet
                                      +1 photos
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 17, 2021
                                      Ecom Express Customer Care's response                                       Dear Pradeep,

                                      Greetings from Ecom Express

                                      Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.


                                      Regards,
                                      Team Ecom Express
                                      View replies
                                      Hi

                                      My tracking id's are [protected] and [protected]. . am not receiving otp to my registered mobile no .delivery person came for 3 days continously and took the product back because I didn't receive otp in my mobile number.Please ask the delivery person to consider the id proof and deliver the products. Please review and do the needful.
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                                        V
                                        Vipin-Kumar
                                        from Kashipur, Uttarakhand
                                        Dec 15, 2021
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                                        Address: Aliganj road Tanda ujjain, Bank of India, Kahsipur PIN 244713

                                        Sir,
                                        I ordered men shirts pack or Three, But the delivery person delivered me wrong products, as I got women suits in place of Men's Shirt.
                                        My customer ID is #13703FB, MAP ID 34460800, I got the items about 10th of December, I tried many ways but I do not know how to return a product if I've purchased it from E-Com express.
                                        My name is Vipin Kumar, [protected] is my contact no.

                                        The Item is sold by Shopping Kart-A Block, Near Hanuman Mandir Industrial Area, Ghaziabad, Contact no. [protected],
                                        Respected authorities, I don't want this product, I do not need it, It is therefore requested please collect the delivered item and process my refund by cash or in my account.
                                        I will be highly thankful to you for this act.
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 17, 2021
                                        Ecom Express Customer Care's response                                         Dear Vipin,

                                        Greetings from Ecom Express

                                        Please accept our sincere apologies for the inconvenience caused. We request you to kindly contact your shopping portal to assist you on the same.

                                        Regards,
                                        Team Ecom Express
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