Ecom Express Complaints & Reviews

The worst part is that my product was not delivered by the department but it show that it was shipped that delivery boy don't give me the product

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 14, 2021

Verified Support

Dear Chayan,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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This is in regards to my awb number [protected] and [protected]. The delivery person is saying that he has sent an otp. But i have not received any otp. This has happened 2 days consecutively. Both my orders are prepaid. This is real troublesome. Due to non receipt of otp i am not getting my parcel.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 14, 2021

Verified Support

Dear Devika,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Kunavar navi mumbwi

Employee of economics express come to home today 12.12.2021 at the time of 10.40am and Angered and cursed. Because yesterday i am not received his phone call. he is misbehave with leady and ho away not give my parsel also. If ecom express give a good service to customer then give panishment to the employee

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2021

Ecom Express Customer Care's response Dear Swapnalikanse,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Hi, I haven’t received order from last 10 days.
AwB- [protected].

Refund my whole money.
I raised this on Twitter also.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 14, 2021

Verified Support

Dear Ranjit,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Baruipur kashmallick.

Delivery boy has stolen my parcel. I have ordered my book on shopee and delivery courier was ecom express . But after 5 days since ordered but later I have seen that it was Delivered but on wrong address and before delivery thay do not called me also how irresponsible they are and stolen my favourite parcel 😭. Pls I am requesting you to stop this fraud and return my parcel😡😡🤬. Ordered on 5/12/21 and Delivered on 11/12/21 but on wrong address.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 14, 2021

Verified Support

Dear Koyal,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I placed the order for home delivery. The bat told your courier boy that it will not be delivered there and that the courier boy should go inside and buy the customer's goods. Oder no [protected] Awb no [protected], lam very bad experience in ecomexpress courier boy inside. Plzz i want that item plzz delivery my item

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2021

Ecom Express Customer Care's response Dear Maya,

Greetings from Ecom Express

Thank you for writing to us. Please accept our apology for the delay in delivering your shipment. Request you to kindly confirm your complete delivery address with pin code to assist you.

Regards,
Team Ecom Express

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I created a return request from amazon on 8th December. the pickup was scheduled on 9th December, but I did not receive any message or call from the company or the delivery agent on 9th, and only received this message:
Your AMAZON return pick up 408-5******** of Mellifluous Young... failed as you were not reachable. Click http://ecxp.in/?q=[protected] for a reattempt. Ecom Express

And I have been creating new retuen requests from that day and it has been 3 days now and I receive the same exact message from the company. I tried customer care, but no one there seems to care. Who should I contact next to solve this issue. My tracking ID is[protected].

+2 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2021

Ecom Express Customer Care's response Dear Rpriyanshu,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. With reference to your query regarding the Reverse Pick up tracking number, we are coordinating with the concerned team to get this Reverse pick up arranged in next 24-48 hrs.

Regards,
Team Ecom Express

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 20, 2021

Verified Support

Dear Sir,

Greetings From Ecom Express.

We regret for the delay.As per the update, your shipment has bee picked up. Please confirm to assist you.

Regards,
Team Ecom Express

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I didn't receive my order.but it shows as delivered.i also got message as I received my order.but I didn't get my order.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2021

Ecom Express Customer Care's response Dear Sasritha,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team Ecom Express

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My Order # [protected] is in the Ecom Express Delivery Center from
December 5 2021. Till now nobody from Ecom Express called or came to deliver it. After one week also in the Order Tracking Link it is showing that the order is still in the Delivery Center and OFD Lock is applied to the order. It is a Prepaid Order, so if you are not going to deliver it, please Cancel the Order and return it to the Supplier, so that I will get the Refund for the Order.

Dec 21, 2021

Complaint marked as Resolved

Just 2 days after complaining my OFD Lock applied Order with the Ecom Express has been returned to the Supplier. So, the order got cancelled and I got my Refund.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2021

Ecom Express Customer Care's response Dear Umud,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Amazing store-A block near hanuman mandir Industrial area Ghaziabad Uttar Pradesh

I order 3combo kurtis and you send me wrong and old parcel.i want return my parcel and refund please.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2021

Ecom Express Customer Care's response Dear Jagrati,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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Address: Amatullah society, block e ,flat 101, jagatipota, opposite urban sabujayan kolkata 700099

Below listed shipping details are given whom they don't even try to deliver and they just call but do not speak and then status shows delivery unsuccessful attempt and returning it to seller!

Customer care is helpless.

1.[protected]
2.[protected]
3.[protected]
4.[protected]

Thank you
Tasneem

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2021

Ecom Express Customer Care's response Dear Hussain,

Greetings from Ecom Express.

Thank you for writing to us. We have noted your request and forwarded the same to the concerned team to get an effective resolution at the earliest.

Meanwhile we request you to contact your shopping portal to assist you on the same.

Regards,
Team Ecom Express

Verified Support

Dec 16, 2021

Ecom Express Customer Care's response Dear Hussain,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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I have ordered products from shopee . Yesterday message came from ecom that today your products will delivered.
But at evening message came that your order has been delivered. When I asked at home there was no order. 2 orders not received. Please check

order no is - [protected] / [protected]

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 14, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 14, 2021

Verified Support

Dear Durgeshvani,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Ecom express

Website: Ecom express

Products return

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 11, 2021

Verified Support

Dear Reja,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I have ordered 2 items from shopee, but they remain undelivered as i am not receiving otp
tracking no= [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 11, 2021

Verified Support

Dear Nitin,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I have ordered a power bank and received a sms that it's arriving but nobody came to my home and it said delivery failed the number given to me on SMS to call office are not useful and are not working.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2021

Ecom Express Customer Care's response Dear Aashir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I returned an order from meesho through ecom express and it's been over a month they're not updating it on their portal. Calling them from over a month regarding this and getting same reply everytime, they'll do it as soon as possible. The pickup guy said I'll get a message regarding pickup but I didn't get any. Because of all this they took my product and my refund is stuck. I asked them to send back my product but no answer to that. Please look into it. I'm fed up of calling them. Horrible support service. Awb number: [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 11, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I had ordered some skin related medicines worth 2757/- directly from doctor and they opted ecom express for shipping my order. I got message from ecom express that order will be delivered by dec 10 but I got a message saying order is delivered on Dec 5, when I didn't get any parcel. I neither got OTP nor any call from delivery person. I informed the doctor and they said that the status is changed to delivered. I contacted ecom express on the same day (dec 5), they informed me that their team will get back to me in 72 hrs but even after 4 days and me trying to call them multiple times there is no update from them. When I asked for delivery person number, they responded saying that the system is not updated with delivery person's details

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2021

Ecom Express Customer Care's response Dear Sushmaram,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Iam ordered some product in shopee, but iam not receive any product from ecom express. They shows that "your order is delivered". In this fastest future, please dont waste people valuable time. Please response my issue, and deliver my product.
My product's tracking id:
[protected]
[protected]
[protected]
[protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2021

Verified Support

Dear Vicky,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Bisa Colony Yamunapuram Bhoor choraha Bulandshahr, City Hospital

Dear Sir This is Mohd Sajid Ali I want return my order because this order is quality change I was my order men shirt. Whereas I only receive women's kurti. tracking id [protected] and MAP Id 34451676 and customer id #17347FR
PLEASE i request to you return my order & refund my amount 398 INR.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2021

Ecom Express Customer Care's response Hi Turhan,

Greeting from Ecom Express

Ecom Express is just a Carrier. We pick and deliver the parcels in sealed condition from the sender. We do not check the contents. However, to give our Customers a better experience we do walk a extra mile to coordinate with the Shopping portal to their complaints resolved. Request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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Address: Dr.Ambedkar Law University Girl's Hostel, Perungudi,Near Taramani Railway station

I was in college. The delivery executive asked for the Otp and said that he will give the parcel to watchman. I believed and said the Otp. But the parcel is not given to the watchman. Now the parcel has not been received. Kindly respond and do the needful.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2021

Verified Support

Dear Dhanu,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 67

My product was not delivered

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Not receiving otp

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Employee behavior

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Order not received . Fraud company

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My english book (STOP THIS GAME)

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I placed the order for home delivery. The bat told your courier boy that it will not be delivered there and that the courier boy s

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Pickup delayed indefinitely

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Showing as delivered

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OFD Lock applied on ORDER # 43239904657

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Bad quality and wrong parcel

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Kolkata no proper delivery

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I have not received 2 products

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Product default

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Not receiving otp , product remain undelivered

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Product ordered from Reliance Digital no contact from Ecom and say delivery failed

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Reverse pickup not reflecting

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Product not delivered but system updated as delivered by ecom express

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Product not received from ecom express

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Men Shirt

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Disappointed

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