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Ecom Express Complaints & Reviews

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1.8
Updated: Mar 11, 2025
Complaints 6417
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1266
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5151
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Ecom Express reviews & complaints page 67

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U
umud
Dec 11, 2021
Resolved
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Resolved

My Order # [protected] is in the Ecom Express Delivery Center from
December 5 2021. Till now nobody from Ecom Express called or came to deliver it. After one week also in the Order Tracking Link it is showing that the order is still in the Delivery Center and OFD Lock is applied to the order. It is a Prepaid Order, so if you are not going to deliver it, please Cancel the Order and return it to the Supplier, so that I will get the Refund for the Order.
Dec 21, 2021
Complaint marked as Resolved 
Just 2 days after complaining my OFD Lock applied Order with the Ecom Express has been returned to the Supplier. So, the order got cancelled and I got my Refund.
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Dec 14, 2021
Ecom Express Customer Care's response Dear Umud,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
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    J
    Jagrati pandya
    from Dungarpur, Rajasthan
    Dec 11, 2021
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    Address: Amazing store-A block near hanuman mandir Industrial area Ghaziabad Uttar Pradesh

    I order 3combo kurtis and you send me wrong and old parcel.i want return my parcel and refund please.
    +1 photos
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Dec 14, 2021
    Ecom Express Customer Care's response     Dear Jagrati,

    Greetings from Ecom Express

    Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

    Regards,
    Team Ecom Express
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      H
      Hussain M Shaam
      Dec 11, 2021
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      Address: Amatullah society, block e ,flat 101, jagatipota, opposite urban sabujayan kolkata 700099

      Below listed shipping details are given whom they don't even try to deliver and they just call but do not speak and then status shows delivery unsuccessful attempt and returning it to seller!

      Customer care is helpless.

      1.[protected]
      2.[protected]
      3.[protected]
      4.[protected]

      Thank you
      Tasneem
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Dec 14, 2021
      Ecom Express Customer Care's response       Dear Hussain,

      Greetings from Ecom Express.

      Thank you for writing to us. We have noted your request and forwarded the same to the concerned team to get an effective resolution at the earliest.

      Meanwhile we request you to contact your shopping portal to assist you on the same.

      Regards,
      Team Ecom Express
      Verified Support
      Dec 16, 2021
      Ecom Express Customer Care's response       Dear Hussain,

      Greetings from Ecom Express

      Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

      Regards,
      Team Ecom Express
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        D
        Durgeshvani123
        Dec 11, 2021
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        I have ordered products from shopee . Yesterday message came from ecom that today your products will delivered.
        But at evening message came that your order has been delivered. When I asked at home there was no order. 2 orders not received. Please check

        order no is - [protected] / [protected]
        Ecom Express customer support has been notified about the posted complaint.
        View replies
        Dear Sir/Mam,

        Greetings from Ecom Express

        Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Team Ecom Express
        Reply
        Dear Durgeshvani,

        Greetings from Ecom Express

        Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Team Ecom Express
        Reply
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          M
          Mr Reja
          Dec 10, 2021
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          Address: Ecom express
          Website: Ecom express

          Products return
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          Dear Reja,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
          Reply
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            N
            nitinbora
            Dec 10, 2021
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            I have ordered 2 items from shopee, but they remain undelivered as i am not receiving otp
            tracking no= [protected]
            Ecom Express customer support has been notified about the posted complaint.
            View replies
            Dear Nitin,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Team Ecom Express
            Reply
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              A
              Aashir Aasif
              Dec 10, 2021
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              I have ordered a power bank and received a sms that it's arriving but nobody came to my home and it said delivery failed the number given to me on SMS to call office are not useful and are not working.
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Dec 11, 2021
              Ecom Express Customer Care's response               Dear Aashir,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Team Ecom Express
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                M
                Mamtaagg
                from PALWAL, Haryana
                Dec 10, 2021
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                I returned an order from meesho through ecom express and it's been over a month they're not updating it on their portal. Calling them from over a month regarding this and getting same reply everytime, they'll do it as soon as possible. The pickup guy said I'll get a message regarding pickup but I didn't get any. Because of all this they took my product and my refund is stuck. I asked them to send back my product but no answer to that. Please look into it. I'm fed up of calling them. Horrible support service. Awb number: [protected]
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Sir/Mam,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Team Ecom Express
                Reply
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                  S
                  Sushmaram
                  from Mysore, Karnataka
                  Dec 9, 2021
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                  I had ordered some skin related medicines worth 2757/- directly from doctor and they opted ecom express for shipping my order. I got message from ecom express that order will be delivered by dec 10 but I got a message saying order is delivered on Dec 5, when I didn't get any parcel. I neither got OTP nor any call from delivery person. I informed the doctor and they said that the status is changed to delivered. I contacted ecom express on the same day (dec 5), they informed me that their team will get back to me in 72 hrs but even after 4 days and me trying to call them multiple times there is no update from them. When I asked for delivery person number, they responded saying that the system is not updated with delivery person's details
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 11, 2021
                  Ecom Express Customer Care's response                   Dear Sushmaram,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
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                    V
                    Vicky1832
                    Dec 9, 2021
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                    Iam ordered some product in shopee, but iam not receive any product from ecom express. They shows that "your order is delivered". In this fastest future, please dont waste people valuable time. Please response my issue, and deliver my product.
                    My product's tracking id:
                    [protected]
                    [protected]
                    [protected]
                    [protected]
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Vicky,

                    Greetings from Ecom Express

                    Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Team Ecom Express
                    Reply
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                      T
                      Turhan
                      from Bulandshahr, Uttar Pradesh
                      Dec 9, 2021
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                      Address: Bisa Colony Yamunapuram Bhoor choraha Bulandshahr, City Hospital

                      Dear Sir This is Mohd Sajid Ali I want return my order because this order is quality change I was my order men shirt. Whereas I only receive women's kurti. tracking id [protected] and MAP Id 34451676 and customer id #17347FR
                      PLEASE i request to you return my order & refund my amount 398 INR.
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 11, 2021
                      Ecom Express Customer Care's response                       Hi Turhan,

                      Greeting from Ecom Express

                      Ecom Express is just a Carrier. We pick and deliver the parcels in sealed condition from the sender. We do not check the contents. However, to give our Customers a better experience we do walk a extra mile to coordinate with the Shopping portal to their complaints resolved. Request you to kindly contact your shopping portal.

                      Regards,
                      Team Ecom Express
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                        D
                        Dhanu12345
                        from Kanyakumari, Tamil Nadu
                        Dec 9, 2021
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                        Address: Dr.Ambedkar Law University Girl's Hostel, Perungudi,Near Taramani Railway station

                        I was in college. The delivery executive asked for the Otp and said that he will give the parcel to watchman. I believed and said the Otp. But the parcel is not given to the watchman. Now the parcel has not been received. Kindly respond and do the needful.
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Dhanu,

                        Greetings from Ecom Express

                        Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Team Ecom Express
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                          S
                          S. Pushker
                          Dec 9, 2021
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                          Address: Khojaphool kanpur dehat

                          Shirt ki kapde ki quality psand nhi isiliye order cancel kr rha hu
                          +1 photos
                          Ecom Express customer support has been notified about the posted complaint.
                          Dec 09, 2021
                          Updated by S. Pushker                           Order cancel kar rha hu

                          Dec 09, 2021
                          Updated by S. Pushker                           Order cancel krna chahta hu
                          Dec 09, 2021
                          Updated by S. Pushker                           Shirt ke kapde ki quality achhi nhi lg rhi hai isiliye

                          Verified Support
                          Dec 10, 2021
                          Ecom Express Customer Care's response                           Dear Pushker,

                          Greetings from Ecom Express

                          Please accept our sincere apologies for the inconvenience caused. We request you to kindly contact your shopping portal to assist you on the same.

                          Regards,
                          Team Ecom Express
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                            A
                            Adrija Bala
                            Dec 9, 2021
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                            Address: Bhopal

                            One of my worst experiences with this shipping company - as someone who's studying full-time, the last thing I want to do is waste time on dumb stuff like this that isn't even my fault.

                            So I purchased this dress from an Instagram store, who most likely ordered it for me through Meesho, and the day I went to receive the package, the delivery guy wants an OTP. An OTP that I'm not receiving on my phone no matter how many times they send - and the delivery guy refused to give me the package, stating it was policy. Do you guys really expect that we have all the time in the world to run behind a package that we're unable to receive because of your poor service.

                            Kindly resolve this asap, so I can get my package and not have to bother with such stuff anymore. This is extremely frustrating.

                            MY AWB number: [protected]
                            MY registered phone number: [protected]
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 10, 2021
                            Ecom Express Customer Care's response                             Dear Adrija,

                            Greetings from Ecom Express

                            Please accept our sincere apologies for the inconvenience caused. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                            Regards,
                            Team Ecom Express
                            Dec 11, 2021
                            Updated by Adrija Bala                             I've been promised that I'll be receiving an OTP for SURE this time on my phone, or some sort of SMS - I haven't received anything so far. Where is it?

                            How hard is it to hand over the order directly - you know how rude the delivery guy was as well? This is so disrespectful to me.
                            Verified Support
                            Dec 23, 2021
                            Ecom Express Customer Care's response                             Dear Adrija,

                            Greetings from Ecom Express

                            Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.


                            Regards,
                            Team Ecom Express
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                              S
                              Sreyasee Chatterjee
                              Dec 9, 2021
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                              Very poor and irresponsible service, I am suffering from last 3 days for a prepaid percel, please do something, I want my percel as soon as possible 🙏
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              Dear Sreyasee,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Team Ecom Express
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                                P
                                Parvesh7
                                from Hisar, Haryana
                                Dec 9, 2021
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                                Not receiving my order due to not receiving otp
                                Ecom Express customer support has been notified about the posted complaint.
                                Dec 09, 2021
                                Updated by Parvesh7                                 Not receiving my order due to not receiving otp what I do my tracking ID no [protected]. More than two days OTP not received and my parcel show out of delivery please help me. Thanku

                                View replies
                                Dear Parvesh,

                                Greetings from Ecom Express

                                Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                                Regards,
                                Team Ecom Express
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                                  R
                                  rajeswarimr143
                                  Dec 8, 2021
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                                  Its been 2 weeks and my product is not delivered yet. I have contacted the customer care several times but no use. It shows my product has been received in the nearest hub and thats that. No more details and it is stuck in there.
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 10, 2021
                                  Ecom Express Customer Care's response                                   Dear Rajeswari,

                                  Greetings from Ecom Express

                                  Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Team Ecom Express
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                                    S
                                    sumana1999
                                    from Kolkata, West Bengal
                                    Dec 8, 2021
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                                    Hi, my order is supposed to deliver today but it is not delivered. Someone calls but there is no sound. I called back but no response. Please deliver my order asap
                                    Ecom Express customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Sumana,

                                    Greetings from Ecom Express

                                    Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Team Ecom Express
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                                      Rashika Malhotra
                                      Dec 8, 2021
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                                      Address: Pathakannurupalem

                                      I haven't received my order yet... it's been long time
                                      Ecom Express customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Rashika,

                                      Greetings from Ecom Express

                                      Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
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                                        Kabish98
                                        from Dharmapuri, Tamil Nadu
                                        Dec 8, 2021
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                                        Address: Naripalli harur Dharmapuri 636906

                                        Ecom Express delivery boy keep the product and massage shows delivered but I'm not received my Amazon ordered product
                                        +1 photos
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 10, 2021
                                        Ecom Express Customer Care's response                                         Dear Sir/Mam,

                                        Greetings from Ecom Express

                                        Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

                                        Regards,
                                        Team Ecom Express
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