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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Aug 20, 2025

Complaints 6467

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1268

Unresolved

5199

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 66

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Address: Ecome express

Sir my ordered is wrong sent please return my order and refund my money

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 17, 2021

Verified Support

Dear Sanskari,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I have ordered certain medicines through Appollo 24 7 on 8.12.2021 for my autistic child, and paid online. The expected delivery date was on 14.12.2021. On 14.12.2021, when I checked the status it was seen that, the shippment reached at delivery location (Kottayam) on 13.12.2021 at 8: 07 am, and I waited for delivery till 16.12.2021. Even after the elapse of four working days, the staff of delivery location (Kottayam) has not contacted me, and I compelled to collect it from courier office. So pathetic service.

Ecom Express customer support has been notified about the posted complaint.

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Dec 20, 2021

Ecom Express Customer Care's response Dear Alinihas,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Today I have got a message that shipment delivered but I have not received my package..
Order ID- 211212VCC8G1NY
Tracking number- [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2021

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express.

Thank you for writing to us. We regret for the inconvenience caused due to delay in response. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

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Delivery executive called Said he is near by and ask for refuse code. Then immediately refused my order. Order number [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 17, 2021

Verified Support

Dear Bavin,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Tracking[protected] not delivered from 19 days. Not getting proper response from Ecom express. Kindly escalate the case. Daily status it will show out for delivery, but no one is calling.

+1 photos

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Dec 17, 2021

Ecom Express Customer Care's response Dear Mallesh,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused regarding non-delivery of the shipment. With reference to your query regarding the tracking number[protected], as per our records the said shipment has been delivered at the registered address on 16th December 2021.

We request you to kindly acknowledge the same or you can send the details to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

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Address: Hyderabad

My order not reviced
order id is [protected]

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Dec 17, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

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The delivery person dosent deliver the parcel since three days I am getting out for delivery when called to the delivery executive he says he will deliver but dosent deliver and mentions as door lock

Useless service from ecom express

Do you deliver based on parcel or based on the convenience of the delivery person

When person is at home how can he mention daily status as attempt failed and itâs happening since three days

### service please do not waste time of CUSTOMER when you canât maintain a fleet

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2021

Ecom Express Customer Care's response Dear Pradeep,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Kumarapillai

Dec 20, 2021

Hi

My tracking id's are [protected] and [protected]. . am not receiving otp to my registered mobile no .delivery person came for 3 days continously and took the product back because I didn't receive otp in my mobile number.Please ask the delivery person to consider the id proof and deliver the products. Please review and do the needful.

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Address: Aliganj road Tanda ujjain, Bank of India, Kahsipur PIN 244713

Sir,
I ordered men shirts pack or Three, But the delivery person delivered me wrong products, as I got women suits in place of Men's Shirt.
My customer ID is #13703FB, MAP ID 34460800, I got the items about 10th of December, I tried many ways but I do not know how to return a product if I've purchased it from E-Com express.
My name is Vipin Kumar, [protected] is my contact no.

The Item is sold by Shopping Kart-A Block, Near Hanuman Mandir Industrial Area, Ghaziabad, Contact no. [protected],
Respected authorities, I don't want this product, I do not need it, It is therefore requested please collect the delivered item and process my refund by cash or in my account.
I will be highly thankful to you for this act.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2021

Ecom Express Customer Care's response Dear Vipin,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly contact your shopping portal to assist you on the same.

Regards,
Team Ecom Express

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Address: 30/1 MGSF, Lucknow Cantt, UP 226002

Dear Sir,
1. I had ordered 8246158 Black Men Basic - Leathershoes size 060 for my son and BATA4116389 Black Unisex Kids Shoes for my daughter a over a fortnight ago at the bata store Gomti Nager Lucknow. I received the latter 2 days ago but the gents shoes are yet to be delivered.
2. I tried tracking the shipment using the provided tracking ID [protected] but it shows that the item is at the delivery centre since 09 Dec 2021. Copy of the tracking attached for reference.
3. May I request that the ordered shoes be delivered asap for they are needed urgently due to opening of school.
Looking forward to an early response and necessary action.

Thanking you,

Sincerely.

Lt Col R Saranga Bharathi.
[protected]

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Yesterday your delivery guy called me for return pickup of one of the Myntra product. I personally gave that product to him but my order status is saying pickup failed. What is this irresponsibility???? Resolve this issue as soon as possible or I'm gonna sue you. I'll go to consumer forum.. I want my refund money back!!!

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2021

Ecom Express Customer Care's response Dear Anu,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: maubawk

Website: ecom express

Today i received my order from meesho through ecom express ... i forgot to change my name and address and put it as nuii maubawk near taxi stand..so my order have to reach in someone else address ...the main problem is that i place the order in cod and the owner tell me that the delivery boy charge rs 1040 instead of rs.938 so i have to pay extra 102 rupees...idont get it why it happened like this..can you give me clarification for this matter... my order no. is #[protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Further, we would request you to contact your shopping portal for address change and contact number updation.

Regards,
Team Ecom Express

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Meesho கேஷ் ஆன் டெலிவரி ஆர்டர் பண்ணி இருக்கேன் ஆனால் என்னோட அக்கவுண்ட்ல இருந்து amount எடுத்திருக்காங்க அந்த amount எதுக்காக எடுக்கப்பட்டது

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2021

Ecom Express Customer Care's response Dear Priya,

Greetings from Ecom Express

Thank you for writing to us. We request you to kindly contact your shopping portal to assist you on the same.

Regards,
Team Ecom Express

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Website: Ecomexpress.in

I ordered four products with the four Awb no [protected], [protected], [protected] and [protected]. I did not received any SMS from them about dispatch or delivery and i have verified from Shopee that my address and phone number is correct. It’s been 3 days i have been continuously contacting them on their customer care who gave me wrong address of M2/32, Model Town 3, Delhi-09 and when i went their it was a house and no such office was there. 3 of my orders have been marked as unsuccessful delivery when there has been no such delivery. I am suffering from mental agony.

+2 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2021

Ecom Express Customer Care's response Dear Ashish,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused regarding non-delivery of shipment. As per our records the tracking number [protected], [protected] and [protected] has been delivered at the registered address on 17th December 2021. Request you to kindly acknowledge the same.

Further, we would like to inform you that as per our records tracking number [protected] has not been picked-up, you may contact your shopping portal for the assistance.

Regards,
Team Ecom Express

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Address: #116 60feet road kumbara koppal mysore, Government hospital

I Order for combo of 3 mem.s solid casusal shirts l but missley recive women's products so i am kindly request to return my order

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 14, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly contact your shopping portal to assist you on the same.

Regards,
Team Ecom Express

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I ordered my shoes on 9th dec and till 11th its was showing the exact location of my order i was able to track it but now its showing unable to connect now i dont know where is my order and when is it going to be delivered its already 14th and no updates on my order. my order id is 30589929

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2021

Ecom Express Customer Care's response Dear Samarth,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused regarding non-delivery of the shipment. With reference to your query regarding the tracking number - [protected], as per our records the said shipment has been delivered at the registered address on 15th December 2021.

We request you to kindly acknowledge the same or you can send the details to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

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Anurag Virmani

Feb 16, 2022

My order is stuck in transit and showing the location as same for past 4 days and the expected delivery date that show on websites is already been passed but my package is still in transit my tracking number is [protected]

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Address: HINGALHANJ

I have purchase 3 product from shopee but only a single product I got. Other 2 product not deliver to me and they send message to me "Your Awb is delivered.

AwB No [protected]
AwB No [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused regarding non-delivery of the shipment. With reference to your query regarding the tracking number - [protected] and [protected], as per our records the said shipment has been delivered at the registered address.

We request you to kindly acknowledge the same or you can send the details to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

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We are following since more than a month, we haven't received product but updated as delivered. None of your team, is caring about customer pain. AWB [protected]

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Dec 17, 2021

Ecom Express Customer Care's response Dear Yashwanth,

Greetings from Ecom Express

Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment. Request you to allow us some time to resolve the complaint.

Regards,
Team Ecom Express

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@EcomExpress_Ofc Dear Team - Today I had an worst experience with your logistics in my life time this is the first time I had issue with the ecommerce.

My order tracking number [protected]. Worst call center experience and updated wrong status. I request higher officials to check and resolve the issue.

Dec 13, 2021

Complaint marked as Resolved

@EcomExpress_Ofc Dear Team - Today I had an worst experience with your logistics in my life time this is the first time I had issue with the ecommerce. My order tracking number 2619842982. Worst call center experience and updated wrong status. I request higher officials to check https://t.co/jdOgDETqmy

Ecom Express customer support has been notified about the posted complaint.

Dec 13, 2021

Updated by Mohanpandiyan841 Still issue not resolved

Verified Support

Dec 16, 2021

Ecom Express Customer Care's response Dear Mohan,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused regarding non-delivery of the shipment. With reference to your query regarding the tracking number - [protected], as per our records the said shipment has been delivered at the registered address on 14th December 2021.

We request you to kindly acknowledge the same or you can send the details to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

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Address: Sahu road chotti kalyani near prince hotel

I have ordered 2-3 products from shopee through ecom and it's showing parcel delivered but I didn't receive any of my parcel yet

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 14, 2021

Verified Support

Dear Prasanna,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I want returns the product

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