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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Mar 11, 2025

Complaints 6417

Resolved

1266

Unresolved

5151

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 66

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Address: 30/1 MGSF, Lucknow Cantt, UP 226002

Dear Sir,
1. I had ordered 8246158 Black Men Basic - Leathershoes size 060 for my son and BATA4116389 Black Unisex Kids Shoes for my daughter a over a fortnight ago at the bata store Gomti Nager Lucknow. I received the latter 2 days ago but the gents shoes are yet to be delivered.
2. I tried tracking the shipment using the provided tracking ID [protected] but it shows that the item is at the delivery centre since 09 Dec 2021. Copy of the tracking attached for reference.
3. May I request that the ordered shoes be delivered asap for they are needed urgently due to opening of school.
Looking forward to an early response and necessary action.

Thanking you,

Sincerely.

Lt Col R Saranga Bharathi.
[protected]

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Yesterday your delivery guy called me for return pickup of one of the Myntra product. I personally gave that product to him but my order status is saying pickup failed. What is this irresponsibility???? Resolve this issue as soon as possible or I'm gonna sue you. I'll go to consumer forum.. I want my refund money back!!!

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Verified Support

Dec 17, 2021

Ecom Express Customer Care's response Dear Anu,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: maubawk

Website: ecom express

Today i received my order from meesho through ecom express ... i forgot to change my name and address and put it as nuii maubawk near taxi stand..so my order have to reach in someone else address ...the main problem is that i place the order in cod and the owner tell me that the delivery boy charge rs 1040 instead of rs.938 so i have to pay extra 102 rupees...idont get it why it happened like this..can you give me clarification for this matter... my order no. is #[protected]

Ecom Express customer support has been notified about the posted complaint.

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Dec 17, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Further, we would request you to contact your shopping portal for address change and contact number updation.

Regards,
Team Ecom Express

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Meesho கேஷ் ஆன் டெலிவரி ஆர்டர் பண்ணி இருக்கேன் ஆனால் என்னோட அக்கவுண்ட்ல இருந்து amount எடுத்திருக்காங்க அந்த amount எதுக்காக எடுக்கப்பட்டது

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Dec 17, 2021

Ecom Express Customer Care's response Dear Priya,

Greetings from Ecom Express

Thank you for writing to us. We request you to kindly contact your shopping portal to assist you on the same.

Regards,
Team Ecom Express

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Website: Ecomexpress.in

I ordered four products with the four Awb no [protected], [protected], [protected] and [protected]. I did not received any SMS from them about dispatch or delivery and i have verified from Shopee that my address and phone number is correct. It’s been 3 days i have been continuously contacting them on their customer care who gave me wrong address of M2/32, Model Town 3, Delhi-09 and when i went their it was a house and no such office was there. 3 of my orders have been marked as unsuccessful delivery when there has been no such delivery. I am suffering from mental agony.

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Dec 17, 2021

Ecom Express Customer Care's response Dear Ashish,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused regarding non-delivery of shipment. As per our records the tracking number [protected], [protected] and [protected] has been delivered at the registered address on 17th December 2021. Request you to kindly acknowledge the same.

Further, we would like to inform you that as per our records tracking number [protected] has not been picked-up, you may contact your shopping portal for the assistance.

Regards,
Team Ecom Express

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Address: #116 60feet road kumbara koppal mysore, Government hospital

I Order for combo of 3 mem.s solid casusal shirts l but missley recive women's products so i am kindly request to return my order

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 14, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly contact your shopping portal to assist you on the same.

Regards,
Team Ecom Express

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I ordered my shoes on 9th dec and till 11th its was showing the exact location of my order i was able to track it but now its showing unable to connect now i dont know where is my order and when is it going to be delivered its already 14th and no updates on my order. my order id is 30589929

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Dec 16, 2021

Ecom Express Customer Care's response Dear Samarth,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused regarding non-delivery of the shipment. With reference to your query regarding the tracking number - [protected], as per our records the said shipment has been delivered at the registered address on 15th December 2021.

We request you to kindly acknowledge the same or you can send the details to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

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Anurag Virmani

Feb 16, 2022

My order is stuck in transit and showing the location as same for past 4 days and the expected delivery date that show on websites is already been passed but my package is still in transit my tracking number is [protected]

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Address: HINGALHANJ

I have purchase 3 product from shopee but only a single product I got. Other 2 product not deliver to me and they send message to me "Your Awb is delivered.

AwB No [protected]
AwB No [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused regarding non-delivery of the shipment. With reference to your query regarding the tracking number - [protected] and [protected], as per our records the said shipment has been delivered at the registered address.

We request you to kindly acknowledge the same or you can send the details to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

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We are following since more than a month, we haven't received product but updated as delivered. None of your team, is caring about customer pain. AWB [protected]

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Dec 17, 2021

Ecom Express Customer Care's response Dear Yashwanth,

Greetings from Ecom Express

Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment. Request you to allow us some time to resolve the complaint.

Regards,
Team Ecom Express

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@EcomExpress_Ofc Dear Team - Today I had an worst experience with your logistics in my life time this is the first time I had issue with the ecommerce.

My order tracking number [protected]. Worst call center experience and updated wrong status. I request higher officials to check and resolve the issue.

Dec 13, 2021

Complaint marked as Resolved

@EcomExpress_Ofc Dear Team - Today I had an worst experience with your logistics in my life time this is the first time I had issue with the ecommerce. My order tracking number 2619842982. Worst call center experience and updated wrong status. I request higher officials to check https://t.co/jdOgDETqmy

Ecom Express customer support has been notified about the posted complaint.

Dec 13, 2021

Updated by Mohanpandiyan841 Still issue not resolved

Verified Support

Dec 16, 2021

Ecom Express Customer Care's response Dear Mohan,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused regarding non-delivery of the shipment. With reference to your query regarding the tracking number - [protected], as per our records the said shipment has been delivered at the registered address on 14th December 2021.

We request you to kindly acknowledge the same or you can send the details to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

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Address: Sahu road chotti kalyani near prince hotel

I have ordered 2-3 products from shopee through ecom and it's showing parcel delivered but I didn't receive any of my parcel yet

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 14, 2021

Verified Support

Dear Prasanna,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I want returns the product

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The worst part is that my product was not delivered by the department but it show that it was shipped that delivery boy don't give me the product

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 14, 2021

Verified Support

Dear Chayan,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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This is in regards to my awb number [protected] and [protected]. The delivery person is saying that he has sent an otp. But i have not received any otp. This has happened 2 days consecutively. Both my orders are prepaid. This is real troublesome. Due to non receipt of otp i am not getting my parcel.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 14, 2021

Verified Support

Dear Devika,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Kunavar navi mumbwi

Employee of economics express come to home today 12.12.2021 at the time of 10.40am and Angered and cursed. Because yesterday i am not received his phone call. he is misbehave with leady and ho away not give my parsel also. If ecom express give a good service to customer then give panishment to the employee

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Dec 14, 2021

Ecom Express Customer Care's response Dear Swapnalikanse,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Hi, I haven’t received order from last 10 days.
AwB- [protected].

Refund my whole money.
I raised this on Twitter also.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 14, 2021

Verified Support

Dear Ranjit,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Baruipur kashmallick.

Delivery boy has stolen my parcel. I have ordered my book on shopee and delivery courier was ecom express . But after 5 days since ordered but later I have seen that it was Delivered but on wrong address and before delivery thay do not called me also how irresponsible they are and stolen my favourite parcel 😭. Pls I am requesting you to stop this fraud and return my parcel😡😡🤬. Ordered on 5/12/21 and Delivered on 11/12/21 but on wrong address.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 14, 2021

Verified Support

Dear Koyal,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I placed the order for home delivery. The bat told your courier boy that it will not be delivered there and that the courier boy should go inside and buy the customer's goods. Oder no [protected] Awb no [protected], lam very bad experience in ecomexpress courier boy inside. Plzz i want that item plzz delivery my item

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Verified Support

Dec 14, 2021

Ecom Express Customer Care's response Dear Maya,

Greetings from Ecom Express

Thank you for writing to us. Please accept our apology for the delay in delivering your shipment. Request you to kindly confirm your complete delivery address with pin code to assist you.

Regards,
Team Ecom Express

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I created a return request from amazon on 8th December. the pickup was scheduled on 9th December, but I did not receive any message or call from the company or the delivery agent on 9th, and only received this message:
Your AMAZON return pick up 408-5******** of Mellifluous Young... failed as you were not reachable. Click http://ecxp.in/?q=[protected] for a reattempt. Ecom Express

And I have been creating new retuen requests from that day and it has been 3 days now and I receive the same exact message from the company. I tried customer care, but no one there seems to care. Who should I contact next to solve this issue. My tracking ID is[protected].

+2 photos

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Dec 14, 2021

Ecom Express Customer Care's response Dear Rpriyanshu,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. With reference to your query regarding the Reverse Pick up tracking number, we are coordinating with the concerned team to get this Reverse pick up arranged in next 24-48 hrs.

Regards,
Team Ecom Express

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 20, 2021

Verified Support

Dear Sir,

Greetings From Ecom Express.

We regret for the delay.As per the update, your shipment has bee picked up. Please confirm to assist you.

Regards,
Team Ecom Express

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I didn't receive my order.but it shows as delivered.i also got message as I received my order.but I didn't get my order.

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Dec 14, 2021

Ecom Express Customer Care's response Dear Sasritha,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team Ecom Express

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