Ecom Express Complaints & Reviews

Address: S/O Vinayanand jha, 8 GM road raj kumar ganj

The [protected] ajio shipment id keeps on getting undelivered without making an attempt to deliver.the guy calls during day and despite me sharing the address, he shows it undelivered.please help

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2021

Verified Support

Dear Vivekanand,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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My parcel reached on 28.11.2021 in ranchi center and the same day is to be delivered by your side but 12 days have been left but my product is not delivered to me till no.

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Dec 10, 2021

Ecom Express Customer Care's response Dear Raj,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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It's was from shopee.
AwB :[protected]
Payment type: COD
He tried to call me two times but i couldn't pick up for some reason. One hour later i got the message that my product has been delivered. I tried to call back but i can't get in touch with them. I asked my neighbours just in case but they didn't get it.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2021

Verified Support

Dear Smita,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I have ordered more than 3 product through ecom express. But the status of tracking the parcel is showing that out for delivery from yesterday and today it is showing that undelivered. How can i get my product?i need my product....

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Address: Gangtok, Sikkim

My order from naaptol did reach the destination but no attempts for delivery was made by the delivery agents. In-fact a received a false message stating that my phone was not reachable. my profession doesn't allow me to keep my phone off and is reachable 24X7. If ecom express cannot handle simple deliveries you may as well stop taking delivery responsibilities cause its the customers who suffer. Its embarrassing to state that services of ecom express at Gangtok (Sikkim State) is well below par.

Ecom Express customer support has been notified about the posted complaint.

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Dec 10, 2021

Ecom Express Customer Care's response Dear Sanjiv,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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Address: No.2, Lakshmi Puram 2nd Cross Street, Velachery

When you are going to deliver my order...It's keep on getting postponed, at this moment i give up my patience...iam ready to collect it by my self...
Please provide me the details of where can go and collect my order.

Order no.[protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2021

Verified Support

Dear Surya,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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The delivery people are not even calling and they mark as 'delivery attempt unsuccessful'. Not even delivering a single product. They are returning the items back to the seller. Some items they mark as delivered without delivering. They are doing fraud all the time.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 9, 2021

Verified Support

Dear Harish,

Greetings from Ecom Express.

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment number [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Furthermore, with reference to your query regarding tracking number [protected], [protected] and [protected] has been delivered at the registered address. Request you to kindly acknowledge the same.

Regards,
Team Ecom Express

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harish yak's [Complaint's author] reply, Dec 10, 2021

Hi

Why was the shipment returned? Please find it. Your ecom express people did not even call me. They are doing the same for my other products as well. Shopping portal is great. Ecom Express delivery is pathetic. There are products which are marked as delivered without delivering. Ask them to whom they have delivered. Don't give us stupid replies. Do further verification and take action. Shopping portal is fine. Problem is with your delivery people.

harish yak's [Complaint's author] reply, Dec 10, 2021

The products are not delivered

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Address: Hangal

Delivery of order OD[protected]
He asked opt when I didn't receive packege
When I didn't provide hi misbehave
And delaying my package
I didn't see this type of service ever.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 9, 2021

Verified Support

Dear Abdul,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused, we will surely look into the matter. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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The delivery boy is not delivering my parcel everyday but is keeping it himself and showing me the delivered. When I talked to the customer care, they are also not taking complaints against the delivery boy.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 9, 2021

Verified Support

Dear Omair,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Your delivery executive came and find my parcel but he did not find my parcel in his bag and then told me he will come afterwards and then he has not delivered my order yet marked status of order as delivered i want my order back

Dec 8, 2021

Complaint marked as Resolved

I have received the parcel their was no fault of delivery person it was just misplaced by the courier co and i am happy with the response of delivery person to find my parcel and delivery it to me within two days thankyou for such a quick response

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 9, 2021

Verified Support

Dear Gunjan,

Greetings from Ecom Express

Thank you for writing to us and sharing the acknowledgement. We request you to kindly write us back for assistance or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Pandaul bazar shivaji nagar, in front of maulana store.

I ordered combo pack of 3 kurtis and got combo pack of 2 kurtis. The dress I ordered did not come so I have to return this dress. Because i don't like this product.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2021

Ecom Express Customer Care's response Dear Gungun,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly contact your shopping portal to assist you on the same.

Regards,
Team Ecom Express

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Gungunpaswan

Dec 9, 2021

Please apna parcel le jaye. Mujhe nh chahiye aisa ghatiya parcel bekar sa. Apna parcel le jaye or mera paisa dijiye.

About combo of 2 kurtis - Comment #3929759 - Image #0

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My order did not delivered to me but it shown as delivered. I want my order.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 7, 2021

Verified Support

Dear Omair,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Sudhavadi Tal Maval Dist Pincode 410507

I am rameshwar Gawade
my complaint is that, no any delivery person contacting me about my deliver and Ecom Express sent me the massage that Your FLIPKART order Awb [protected] was undelivered as the address was unlocatable..how it's possible i ordered so many material on my address and thorugh EKart Logistics but i am unhappy with EcomExpress.wihtout customer confirmation they showing wrong statement on massege.
and when i tried to call with delivery persong then mobile no not registered msg coming...so kindly deliver my order.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2021

Ecom Express Customer Care's response Dear Rameshwar,

Greetings from Ecom Express

We regret for the inconvenience caused. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Further, we would also request you to kindly cross check the delivery address and share the same to deliver the shipment.

Regards,
Team Ecom Express

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Address: [email protected]

This my awb number [protected]
But i didn't receive the otp.
While i tried to call the executive of Ecom express they continuously tell me to contact my vendor, and my vendor is do the same. They said they provide the otp to the Ecom express and rest is the responsibility of the courier service to send the sms to the customer. What kind of joke is that?

Ecom Express customer support has been notified about the posted complaint.

Dec 06, 2021

Updated by Heyriman Please answer the question!

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Dec 07, 2021

Ecom Express Customer Care's response Dear Heyriman,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

Dec 07, 2021

Updated by Heyriman Its been 3 days trial of delivery but till now no progress?
What can i expect

Verified Support

Dec 10, 2021

Ecom Express Customer Care's response Dear Heyriman,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

Dec 10, 2021

Updated by Heyriman The shipment is returning back due to delivery OTP problem which was i have mentioned previously.
I didn't expect such kind of service from Ecom Express.
Rating - 1/5

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Your delivery boy charged extra money.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 7, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We request you to kindly confirm the payment mode on which you have paid the extra amount to assist you on the same.

Regards,
Team Ecom Express

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Address: BAGNAN

Dear Sir, i order a realme 8 Mobile cover in shoppee my product dispatch through e com express courier...but when delivery boy came ask to me share delivery code...i just inform to you that i didn't receive any delivery code on my mobile...
Please solve this case..
Awb number--. [protected] & [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 7, 2021

Verified Support

Dear Gopal,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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gopalsamanta's [Complaint's author] reply, Dec 8, 2021

AwB number is 2851609102 & 2851628604

G

gopalsamanta

from HOWRAH, West Bengal

Dec 9, 2021

Please solve this

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2021

Verified Support

Dear Gopal,

Greetings from Ecom Express

Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 15, 2021

Verified Support

Dear Gopal,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

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gopalsamanta's [Complaint's author] reply, Dec 15, 2021

Only one Percel receive against awb number 2851609102 (Receive ) But below mentioned awb(2851628604 Not Receive) percel was same problem which was i mention earlier Please deliver this Percel... against awb number-
2851628604
Website showing that this percel was rto ... please deliver this product

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My package has not been delivered its been more than 3 weeks from the day it had to be delivered.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 6, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Mahabali Nagar Kolar road Bhopal Pin 462042

I have placed three different orders from the Shopee site with three different account with the same address and the same mobile number. From the early in the morning the status had been showing the product has been out for delivery and in evening showed the product has delivered but i did not receive any product and even a single call. The payment type was COD.
ORDER ID. 211129SMH1KUQT
ORDER ID. 21120227EXMC44
ORDER ID. 21120120E19FGP

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 6, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Vedaranyam 614809

I have a delivery through e-commerce express on 5th December 2021. It was out for delivery. But the delivery agent didn’t contact me and marked as I didn’t accept the delivery.

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Dec 07, 2021

Ecom Express Customer Care's response Dear Suganthan,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Parcel is out of delivery from 3 days still not recieved. It is showing that wrong address provided but my address is totally correct. " Delhivery" parcels are delivered on time. Problems occur only with ecom express 👎👎👎👎

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 6, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 68

Courier guy keeps on showing undelivered without attempting to deliver

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12 days have been left but my product is not delivered to me

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The product is not received but it shows it has been delivered.

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Product not yet delivered and showing undelivered

Order no. 90354740

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I'll collect the shipment by myself

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Products not delivered : Tracking ids : 9018377212 9023810344 9023008108 9022887436

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Misbehaving by Delivery boy

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Complaint against delivery boy

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Parcel not received and marked as delivered

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About combo of 2 kurtis

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Order did not receive.

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Delayed for Delivery

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Not getting otp

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Extra money charged.

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Shipment not delivered due to not received otp in mobil

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Product not delivered since 3 weeks

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Without delivering the products ;orders have been shown as delivered

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Didnt contact me and marked it as not accepted by me

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Parcel not delivered

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