Submit a Complaint
Claimed

Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Aug 20, 2025
Complaints 6467
Resolved
1268
Unresolved
5199
So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
Ecom Express

Ecom Express reviews & complaints page 68

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
S. Pushker
Dec 9, 2021
Report
Copy

Address: Khojaphool kanpur dehat

Shirt ki kapde ki quality psand nhi isiliye order cancel kr rha hu
+1 photos
Ecom Express customer support has been notified about the posted complaint.
Dec 09, 2021
Updated by S. Pushker Order cancel kar rha hu

Dec 09, 2021
Updated by S. Pushker Order cancel krna chahta hu
Dec 09, 2021
Updated by S. Pushker Shirt ke kapde ki quality achhi nhi lg rhi hai isiliye

Verified Support
Dec 10, 2021
Ecom Express Customer Care's response Dear Pushker,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly contact your shopping portal to assist you on the same.

Regards,
Team Ecom Express
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Adrija Bala
    Dec 9, 2021
    Report
    Copy

    Address: Bhopal

    One of my worst experiences with this shipping company - as someone who's studying full-time, the last thing I want to do is waste time on dumb stuff like this that isn't even my fault.

    So I purchased this dress from an Instagram store, who most likely ordered it for me through Meesho, and the day I went to receive the package, the delivery guy wants an OTP. An OTP that I'm not receiving on my phone no matter how many times they send - and the delivery guy refused to give me the package, stating it was policy. Do you guys really expect that we have all the time in the world to run behind a package that we're unable to receive because of your poor service.

    Kindly resolve this asap, so I can get my package and not have to bother with such stuff anymore. This is extremely frustrating.

    MY AWB number: [protected]
    MY registered phone number: [protected]
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Dec 10, 2021
    Ecom Express Customer Care's response     Dear Adrija,

    Greetings from Ecom Express

    Please accept our sincere apologies for the inconvenience caused. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

    Regards,
    Team Ecom Express
    Dec 11, 2021
    Updated by Adrija Bala     I've been promised that I'll be receiving an OTP for SURE this time on my phone, or some sort of SMS - I haven't received anything so far. Where is it?

    How hard is it to hand over the order directly - you know how rude the delivery guy was as well? This is so disrespectful to me.
    Verified Support
    Dec 23, 2021
    Ecom Express Customer Care's response     Dear Adrija,

    Greetings from Ecom Express

    Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.


    Regards,
    Team Ecom Express
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sreyasee Chatterjee
      Dec 9, 2021
      Report
      Copy

      Very poor and irresponsible service, I am suffering from last 3 days for a prepaid percel, please do something, I want my percel as soon as possible 🙏
      Ecom Express customer support has been notified about the posted complaint.
      View replies
      Dear Sreyasee,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Team Ecom Express
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        Parvesh7
        from Hisar, Haryana
        Dec 9, 2021
        Report
        Copy

        Not receiving my order due to not receiving otp
        Ecom Express customer support has been notified about the posted complaint.
        Dec 09, 2021
        Updated by Parvesh7         Not receiving my order due to not receiving otp what I do my tracking ID no [protected]. More than two days OTP not received and my parcel show out of delivery please help me. Thanku

        View replies
        Dear Parvesh,

        Greetings from Ecom Express

        Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

        Regards,
        Team Ecom Express
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          rajeswarimr143
          Dec 8, 2021
          Report
          Copy

          Its been 2 weeks and my product is not delivered yet. I have contacted the customer care several times but no use. It shows my product has been received in the nearest hub and thats that. No more details and it is stuck in there.
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Dec 10, 2021
          Ecom Express Customer Care's response           Dear Rajeswari,

          Greetings from Ecom Express

          Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            sumana1999
            from Kolkata, West Bengal
            Dec 8, 2021
            Report
            Copy

            Hi, my order is supposed to deliver today but it is not delivered. Someone calls but there is no sound. I called back but no response. Please deliver my order asap
            Ecom Express customer support has been notified about the posted complaint.
            View replies
            Dear Sumana,

            Greetings from Ecom Express

            Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Team Ecom Express
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              R
              Rashika Malhotra
              Dec 8, 2021
              Report
              Copy

              Address: Pathakannurupalem

              I haven't received my order yet... it's been long time
              Ecom Express customer support has been notified about the posted complaint.
              View replies
              Dear Rashika,

              Greetings from Ecom Express

              Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Team Ecom Express
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                K
                Kabish98
                from Dharmapuri, Tamil Nadu
                Dec 8, 2021
                Report
                Copy

                Address: Naripalli harur Dharmapuri 636906

                Ecom Express delivery boy keep the product and massage shows delivered but I'm not received my Amazon ordered product
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Dec 10, 2021
                Ecom Express Customer Care's response                 Dear Sir/Mam,

                Greetings from Ecom Express

                Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

                Regards,
                Team Ecom Express
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  V
                  Vivekanand4876
                  from Vijayawada, Andhra Pradesh
                  Dec 8, 2021
                  Report
                  Copy

                  Address: S/O Vinayanand jha, 8 GM road raj kumar ganj

                  The [protected] ajio shipment id keeps on getting undelivered without making an attempt to deliver.the guy calls during day and despite me sharing the address, he shows it undelivered.please help
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Vivekanand,

                  Greetings from Ecom Express

                  Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    rajkr27
                    from Mumbai, Maharashtra
                    Dec 8, 2021
                    Report
                    Copy

                    My parcel reached on 28.11.2021 in ranchi center and the same day is to be delivered by your side but 12 days have been left but my product is not delivered to me till no.
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 10, 2021
                    Ecom Express Customer Care's response                     Dear Raj,

                    Greetings from Ecom Express

                    Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Team Ecom Express
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Smita Mimz
                      from Rourkela, Odisha
                      Dec 8, 2021
                      Report
                      Copy

                      It's was from shopee.
                      AwB :[protected]
                      Payment type: COD
                      He tried to call me two times but i couldn't pick up for some reason. One hour later i got the message that my product has been delivered. I tried to call back but i can't get in touch with them. I asked my neighbours just in case but they didn't get it.
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Smita,

                      Greetings from Ecom Express

                      Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        J
                        Jeba vijin
                        Dec 8, 2021
                        Report
                        Copy

                        Product not yet delivered and showing undelivered

                        I have ordered more than 3 product through ecom express. But the status of tracking the parcel is showing that out for delivery from yesterday and today it is showing that undelivered. How can i get my product?i need my product....
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy
                        S
                        subbasanjiv
                        from Gangtok, Sikkim
                        Dec 8, 2021
                        Report
                        Copy

                        Address: Gangtok, Sikkim

                        My order from naaptol did reach the destination but no attempts for delivery was made by the delivery agents. In-fact a received a false message stating that my phone was not reachable. my profession doesn't allow me to keep my phone off and is reachable 24X7. If ecom express cannot handle simple deliveries you may as well stop taking delivery responsibilities cause its the customers who suffer. Its embarrassing to state that services of ecom express at Gangtok (Sikkim State) is well below par.
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 10, 2021
                        Ecom Express Customer Care's response                         Dear Sanjiv,

                        Greetings From Ecom Express.

                        Please accept our sincere apologies for the inconvenience caused. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                        Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                        Regards,
                        Team Ecom Express
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Surya boo
                          from Chennai, Tamil Nadu
                          Dec 8, 2021
                          Report
                          Copy

                          Address: No.2, Lakshmi Puram 2nd Cross Street, Velachery

                          When you are going to deliver my order...It's keep on getting postponed, at this moment i give up my patience...iam ready to collect it by my self...
                          Please provide me the details of where can go and collect my order.

                          Order no.[protected]
                          Ecom Express customer support has been notified about the posted complaint.
                          View replies
                          Dear Surya,

                          Greetings from Ecom Express

                          Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Team Ecom Express
                          Reply
                          Helpful
                          2 other people found this review helpful
                          2 found this helpful
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            H
                            harish yak
                            Dec 7, 2021
                            Report
                            Copy

                            The delivery people are not even calling and they mark as 'delivery attempt unsuccessful'. Not even delivering a single product. They are returning the items back to the seller. Some items they mark as delivered without delivering. They are doing fraud all the time.
                            Ecom Express customer support has been notified about the posted complaint.
                            View replies
                            Dear Harish,

                            Greetings from Ecom Express.

                            Please accept our sincere apologies for the inconvenience caused. As per our records your shipment number [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                            Furthermore, with reference to your query regarding tracking number [protected], [protected] and [protected] has been delivered at the registered address. Request you to kindly acknowledge the same.

                            Regards,
                            Team Ecom Express
                            Reply
                            harish yak's [Complaint's author] reply, Dec 10, 2021
                            Hi

                            Why was the shipment returned? Please find it. Your ecom express people did not even call me. They are doing the same for my other products as well. Shopping portal is great. Ecom Express delivery is pathetic. There are products which are marked as delivered without delivering. Ask them to whom they have delivered. Don't give us stupid replies. Do further verification and take action. Shopping portal is fine. Problem is with your delivery people.
                            harish yak's [Complaint's author] reply, Dec 10, 2021
                            The products are not delivered
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Abdulkhaderlohar
                              from Hangal, Karnataka
                              Dec 7, 2021
                              Report
                              Copy

                              Address: Hangal

                              Delivery of order OD[protected]
                              He asked opt when I didn't receive packege
                              When I didn't provide hi misbehave
                              And delaying my package
                              I didn't see this type of service ever.
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              Dear Abdul,

                              Greetings from Ecom Express

                              Please accept our sincere apologies for the inconvenience caused, we will surely look into the matter. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Team Ecom Express
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                O
                                omair321
                                from Varanasi, Uttar Pradesh
                                Dec 7, 2021
                                Report
                                Copy

                                The delivery boy is not delivering my parcel everyday but is keeping it himself and showing me the delivered. When I talked to the customer care, they are also not taking complaints against the delivery boy.
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Omair,

                                Greetings from Ecom Express

                                Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Team Ecom Express
                                Reply
                                Helpful
                                2 other people found this review helpful
                                2 found this helpful
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  G
                                  GunjanSharma0101
                                  Dec 7, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Your delivery executive came and find my parcel but he did not find my parcel in his bag and then told me he will come afterwards and then he has not delivered my order yet marked status of order as delivered i want my order back
                                  Dec 8, 2021
                                  Complaint marked as Resolved 
                                  I have received the parcel their was no fault of delivery person it was just misplaced by the courier co and i am happy with the response of delivery person to find my parcel and delivery it to me within two days thankyou for such a quick response
                                  Ecom Express customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Gunjan,

                                  Greetings from Ecom Express

                                  Thank you for writing to us and sharing the acknowledgement. We request you to kindly write us back for assistance or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Team Ecom Express
                                  Reply
                                  Helpful
                                  2 other people found this review helpful
                                  2 found this helpful
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    G
                                    Gungunpaswan
                                    Dec 6, 2021
                                    Report
                                    Copy

                                    Address: Pandaul bazar shivaji nagar, in front of maulana store.

                                    I ordered combo pack of 3 kurtis and got combo pack of 2 kurtis. The dress I ordered did not come so I have to return this dress. Because i don't like this product.
                                    +1 photos
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 09, 2021
                                    Ecom Express Customer Care's response                                     Dear Gungun,

                                    Greetings from Ecom Express

                                    Please accept our sincere apologies for the inconvenience caused. We request you to kindly contact your shopping portal to assist you on the same.

                                    Regards,
                                    Team Ecom Express
                                    View replies
                                    Please apna parcel le jaye. Mujhe nh chahiye aisa ghatiya parcel bekar sa. Apna parcel le jaye or mera paisa dijiye.

                                    About combo of 2 kurtis - Comment #3929759 - Image #0
                                    Reply
                                    Helpful
                                    2 other people found this review helpful
                                    2 found this helpful
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      O
                                      omair321
                                      from Varanasi, Uttar Pradesh
                                      Dec 6, 2021
                                      Report
                                      Copy

                                      My order did not delivered to me but it shown as delivered. I want my order.
                                      Ecom Express customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Omair,

                                      Greetings from Ecom Express

                                      Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
                                      Reply
                                      Helpful
                                      2 other people found this review helpful
                                      2 found this helpful
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        LimeRoad
                                        2.1
                                        (1211)
                                        Elitify.com / Lavida Luxe Lifestyle Solutions
                                        4.2
                                        (37)
                                        Darveys / NR Wardrobe Fuss
                                        1
                                        (6)