Ecom Express Complaints & Reviews

Awb :[protected]
Ordered a product in meesho.
I didn't get the call from your delivery executive but it shows customer refused to accept.
Called your call center and explained the same., they informed me to remove the calls from spam list. Still I am waiting it's status remain unaltered....

I paid for my order through google pay but the payment was stuck. Later I paid the delivery agent through cash.
Now my google pay payment got processed so I have paid twice for my order .how can I get a refund...

My shipment was delayed for 2 weeks and today they are showing out for delivery and then the product was undelivered . Why they are making excuses without making any effort. It has been 15 days and they could not deliver the parcel. If they are not able to do so then send it back. I dont want any further delay....

Respected sir,
My AWB NO. [protected] I got 6th time out for delivery message. but not attempt any delivery by the delivery boy. and update wrong information regarding my my address.
after 6 day. Ecom express impose OFD lock to my product I am still waiting of delivery of my product.
please take action against delivery boy who again and again update wrong information regarding my product.
three time I call Ecom...

I want to return my product because it's not working properly. I got the product on 15/11/2021. And I want to return the product. Take action on this situation and please regard my request. Requesting you...

Company is a total fraud. they never came to pickup my order. I am a meesho seller and even after continued calls to them they have been ignoring my complains. because of them I have been facing huge losses....

My tacking number [protected]. the parcel reached destination place on 11th Nov 2021 itself. But later it was changed that it reached only on 13th Nov 2021. Ecom express always do the same. i experienced same problem some years back at least at that time they call me and asked to collect the parcel. If they can't deliver to a particular location why they accept the shipping.My shipment is from flipkart. Still the parcel not delivered. Customer...

Hii...I have ordered some item on 31st October and scheduled delivery date was 6th November. But Ecom Express employee Krishnendu Mondal, didn't even call me and reported my location not found even though I receive a lot of parcels at this address. From 10th November I have been calling their customer care number every day and they are saying within 24 hours delivery will be made. Till today nothing is received. Today it is showing OFD lock...

Please solve my problem, your delivery boy harrase us, since one month, not picking up our return parcel or cancelling our return request whithout calling us...

I have ordered 3 products namely mens watch, mens wallet and neck gaiter in shopee app's offers of Rs.24, Rs.24 and Rs.9 respectively. Which are scheduled to delivered by ecom express courier company on 11 November, 8 November and 14 November respectively.
In status it is showing all 3 products are delivered but I have not received any one of them. I have talked both (shopee and ecom express) customer care both told me that He have...

First I want to tell you what pathetic services offered by your ground level staff and there is no coordination between your customer care and ground staff .Last three days I am receiving a message in the morning that my packet will delivered today and and at evening when check the status is was undelivered.I have not received any call from your field executive and your field executive without visited address update the status it is undelivered...

I filed a complaint on 12th of November and till date no action taken. They keep saying it’s escalated but no followup action done yet...

As i have mentioned my complete address when i have made an order then also their delivery boy didn't call me and i got message that boy couldn't locate location...

The estimated delivery date given to me by ecom- express was 5th November 2021 for my order with (AWB No: [protected] ) The package reached the destination location the same day but an attempt to deliver the package wasn’t made at all I waited for another day but the package still wasn’t delivered to me so I wrote an email explaining my problem but received a very automated response providing no solution. I called their customer service...

I have ordered change angle grinder blade on 28 the of oct. With shipment number:[protected]
Unfortunately they returned my product. Without informig me causing inconvenience to me. And when I contact they misbehaved with my boy......

The ecom has made falsified commitment to delivered my product on 12/11/2021. Even after many calls they have showed negligence regarding the delivery of product with AWB No.[protected].

The delivery person neither pick up my call even after several attempts nor did he try to reach me. He just made false claim of delivering the products by 8 o' clock.

When he neglected his assigned duty the ecom send message...

Its been more than 5days and the company niether responding to my mails nor taking things seriously. They are telling they have sent an otp to my number. But i havent recieved any otp till now. I have explained and tried to talk with the courier boy several times but he says its policy. I told him to make a call so that i can talk to his executive but he always denies this. I have complaint about and mailed it to them but havent recieved...

I have a purchased a product from flipkart and received an SMS yesterday with a contact number and PIN and it was mentioned that the agent will contact - ecom express Rajakumari. I have not received any call from anyone from ecom and received an SMS in the evening 'the package was undelivered as the address was unlocatable'.
I have received multiple packages from amazon and flipkart in the past through ecom and now the address is vanished...

I shipped a package with AWB number - [protected] to go to Gurgaon before 4th November. My buyer received a message on 6th November that the order is out for delivery. Next, he gets a message that the shipment has been labeled as undelivered due to the reason - Residence closed. My buyer has confirmed that the residence was open and he was ready to receive the shipment but the delivery person did not even contact him and labeled the shipment...

Dear Team

Ecom Express executive is refusing to deliver my Zomato assets in my home address he has asking to collect from the Hebbgodi office in Bangalore & Asking for delivery Pin but I have not shared him

He is very unprofessional last time same Zomato shipment without delivery to me it's mentioned as a delivered because of that I'm facing problem from Zomato they have deducted Rs 1600 for T shirt & Bag now...