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Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Mar 11, 2025
Complaints 6417
Resolved
1266
Unresolved
5151
So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
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Ecom Express reviews & complaints page 71

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Z
Zakass Háöbījäm
Nov 26, 2021
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Address: Ningthoukhong kha khunou Inside the campus of kritika school

Sir I return the product of quality 2
But in my bank account I refund only for 1 Product I need the Money for 1 product where is it now I wanted to refund quickly for 1 product
+1 photos
Ecom Express customer support has been notified about the posted complaint.
Nov 26, 2021
Updated by Zakass Háöbījäm See only refund for 1 quality for 1 product it's left

Verified Support
Nov 27, 2021
Ecom Express Customer Care's response Dear Sir / Mam,

Greetings from Ecom Express!

Ecom Express is just a Carrier. We pick and deliver the parcels in sealed condition from the sender. We do not check the contents. However, to give our Customers a better experience we do walk a extra mile to coordinate with the Shopping portal to their complaints resolved. Request you to kindly contact shopping portal for the same.

Regards,
Team Ecom Express
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    A
    Anushika Payasi
    from Nagod, Madhya Pradesh
    Nov 26, 2021
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    Address: Ecom express, Nagod, District Satna

    I have placed the order on 20th November from Flipkart... And it was expected to deliver by 26th November. Although it reached in my town nagod district satna on 22nd and company tried to contact me on that day but I was not reachable... And then I tried to contact them and told about my address, it was written in the order but they still were confused I guess... And when I confirmed my address after that neither they contacted me nor tried to deliver my product and on 26th November they cancelled my order saying I was not reachable. If they don't know about the localities of the town they are.. better they should resign from there job or they should use Google map... Such a irresponsible and rude behaviour from the company side. Never expected such horrible service .
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Nov 27, 2021
    Ecom Express Customer Care's response     Dear Anushika,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Team Ecom Express
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      B
      BKN RAGHAV
      Nov 25, 2021
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      I didn't get my that i book on 10th november and i didn't get yet this is shameful thing to you ecom express and your link ecom express where we can track our that link is saying your order is in rto lock and i'm unable to solve that and you have to solve my problem.
      +1 photos
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Nov 27, 2021
      Ecom Express Customer Care's response       Dear Raghav,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Team Ecom Express
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        F
        Fadiya Noorudheen
        Nov 25, 2021
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        Address: Calicut

        Hi,
        Iam from calicut kerala.AWB number - [protected].
        The current status shows that it's in transit to it's final destination from walayar hub.But i came know that it doesn't connected to it's final destination and now it's at the same place(walayar hub)
        Please do the needful immediately
        Ecom Express customer support has been notified about the posted complaint.
        View replies
        Dear Fadiya,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Team Ecom Express
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          A
          Anandhi. T
          from Bengaluru, Karnataka
          Nov 25, 2021
          Resolved
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          Resolved

          Address: Electronic city, bangalore

          Respected sir/madam,
          I was complaint about exchange dress.. I was placed the order on 26th October in meesho. I got delivery on 31st October.. Dress had some damage so I replaced the dress on 1st November and 2nd November delivery boy called me for exchange the dress.. Delivery boy picked the dress after picking I didn't get pickup message. I was complaint to meesho and ecom express customer service also there is no use still am waiting only...delivery boy(His name is Manjunath)are playing over here...Pls I need your help for rescue my dress or refund amount.
          +1 photos
          Dec 2, 2021
          Complaint marked as Resolved 
          Respected sir, .. My complaint was not yet resolved.. They are mentioned complaint was resolved. Pls I need your help for refund amount or dress.. Tracking I'd:5543239361 Order :53064209780..after picked my dress I didn't get sms proof or exchange dress from the delivery boy. Pls do needful. Thk u sir
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Dec 10, 2021
          Ecom Express Customer Care's response           Dear Anandhi,

          Greetings from Ecom Express

          Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused. With reference to your query regarding the Reverse Pick up tracking number, we are coordinating with the concerned team to get this resolved at the earliest.

          Regards,
          Team Ecom Express
          Verified Support
          Dec 14, 2021
          Ecom Express Customer Care's response           Dear Anandhi,

          Greetings from Ecom Express.

          Please accept our sincere apologies for the inconvenience caused. We have noted your complaint and we shall take this up with the concerned team to get an effective resolution for your complaint at the earliest.

          Regards,
          Team Ecom Express
          Verified Support
          Dec 21, 2021
          Ecom Express Customer Care's response           Dear Anandhi,

          Greetings From Ecom Express.

          Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-connection of your Return shipment which already has been picked up, so we shall coordinate with our center to look into the matter and resolve at the earliest.

          Regards,
          Team Ecom Express
          Verified Support
          Dec 21, 2021
          Ecom Express Customer Care's response           Dear Anandhi,

          Greetings From Ecom Express.

          Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-connection of your Return shipment which already has been picked up, so we shall coordinate with our center to look into the matter and resolve at the earliest.

          Regards,
          Team Ecom Express
          View replies
          I want returns this product
          Reply
          I have got a wrong order, I have to return it.
          Reply
          Dress change
          Reply
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            A
            Anvi shukla
            from Jaunpur, Uttar Pradesh
            Nov 25, 2021
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            Address: Andipur primry school, Badlapur, Jaunpur

            Mobile no
            +1 photos
            Ecom Express customer support has been notified about the posted complaint.
            Nov 25, 2021
            Updated by Anvi shukla             Plzz cancle my order
            Verified Support
            Dec 06, 2021
            Ecom Express Customer Care's response             Dear Sir/Mam,

            Greetings from Ecom Express

            Thank you for writing to us. We have noted your request to cancel the order. To process the cancellation, request you to kindly contact your shopping portal process it further.

            Regards,
            Team Ecom Express
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              E
              Epic On
              Nov 25, 2021
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              Address: Nawada , bihar , india 805110

              I ordered a product from Shopee which was marked as delivered, but I didn't get it, upon asking the delivery boy, he told me that the parcel was lost and on the next day he said that I would give you another one.
              Even after so many days, I still haven't received my parcel, and that guy's rude behaviour is not acceptable.
              Also, the lack of support and carelessness of ECOM EXPRESS is what I am more concerned about. They say that " we don't care ", it is your parcel, you can order another, but they keep it time after time.

              DATE OF INCIDENT:- 11 Nov 2021
              AWB:- [protected]
              ECOM EXPRESS EXECUTIVE - [protected]
              Delivery Boy Name & Number - Amit Ranjan[protected]
              +2 photos
              +2 videos
              Ecom Express customer support has been notified about the posted complaint.
              Nov 29, 2021
              Updated by Epic On               again these two products have not been delivered which are marked delivered, the same response was still there that they were taking no credibility .

              Verified Support
              Dec 05, 2021
              Ecom Express Customer Care's response               Hi Sir/Mam, we regret the inconvenience. We are closely following up on this to get it resolved at the earliest. Please DM your alternate contact number to assist you better.
              Verified Support
              Dec 06, 2021
              Ecom Express Customer Care's response               Dear Sir/Mam,

              Greetings From Ecom Express.

              Thank you for writing to us. We regret for the inconvenience caused due to delay in response. With reference to your concern regarding the non delivery of your shipment. We have taken this concern with our team to look into the matter. Meanwhile, we request you to please confirm if you got the shipment delivered to assist you.

              Regards,
              Team Ecom Express
              Verified Support
              Dec 06, 2021
              Ecom Express Customer Care's response               Dear Sir/Mam,

              Greetings from Ecom Express!

              Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly write back to us in case of any assistance in this regards.

              Regards,
              Team Ecom Express
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                J
                john manohar asirwadam akkarapaka
                Nov 24, 2021
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                The tracking shows undelivered.Dont know why? it's already in our town day before yesterday itself.
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear John,

                Greetings from Ecom Express

                We regret for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Team Ecom Express
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                  S
                  Syed Junaid Hussain
                  Nov 24, 2021
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                  Address: Bangalore

                  The consignment is already late in delivery, and Ecom express falsely report that the consignee is not reachable. I have reached to the customer care several times and no resolution has been provided until now.
                  The consignment has a live plant which might have spoilt by now. I want a refund of the amount spent on all this
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 26, 2021
                  Ecom Express Customer Care's response                   Dear Syed,

                  Greetings from Ecom Express

                  Please accept our sincere apologies for the inconvenience caused. We request you to kindly re-confirm the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
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                    T
                    Taejun
                    from Nalbari, Assam
                    Nov 24, 2021
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                    I ordered a top but received a cheap saree instead !! It was delivered on 24/11/21 !! Please i want to return it or replace it ! Send me the real item that I ordered not some cheap saree
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Teejun,

                    Greetings from Ecom Express

                    Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.
                    Reply
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                      M
                      Monisha tinu
                      from Puri, Odisha
                      Nov 24, 2021
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                      It has never been delivered to me but status says it has been delivered ... agent called ask me for the code and said on the way please come outside ...but after 10-15 min I receive a msg that you order has been delivered my AwB [ [protected]]
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Monisha,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
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                        L
                        Lachusathish
                        from Chennai, Tamil Nadu
                        Nov 23, 2021
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                        I had ordered an product from meesho and they couried through ecom express but still now i didnt got my product.i called to customer care and informed about the timmings which i will be available everything they told will get it on time but still not received i called to the concern person but he given me the fake information that their people are on the way but i didnt receive..worstttttt service and delivery persons...saying fake reasons...i am going to cancel all products from meesho due to ur worst services..i want to raise an complain on ur services...imediate response on priority.
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 26, 2021
                        Ecom Express Customer Care's response                         Dear Lachusathish,

                        Greetings from Ecom Express

                        Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Team Ecom Express
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                          T
                          Trishul Kumar
                          from Visakhapatnam, Andhra Pradesh
                          Nov 23, 2021
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                          Address: 164/1 , Tallavalasa, 531163, Visakhapatnam, A. P, India.
                          Website: Ajio

                          The delivery boys are playing a game by not delivering my package I guess, from the past 3 days I am getting the message like the pakage will be delivered today, but no one calls me to deliver the package the entire day. And the end of the day they send me a message like we tried to contact you and deliver your package but we are unsuccessful, we will deliver it tomorrow. I am actually fed up with this delivery company and I will never order any thing from this company
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 26, 2021
                          Ecom Express Customer Care's response                           Dear Trishul,

                          Greetings from Ecom Express

                          Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Team Ecom Express
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                            V
                            Vijaysingh51240
                            Nov 23, 2021
                            Resolved
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                            Resolved

                            I received a message from lenskart, Shipped: Your Vincent Chase VC Eyeglasses & 1 more product has been handed over to our courier partner Ecom Express. It will be delivered by 22nd November 2021. Tracking Number: #[protected]. I'm trying to track my order on ecom express website it's showing tracking id is not valid.
                            May 30, 2022
                            Complaint marked as Resolved 
                            Ecom Express customer support has been notified about the posted complaint.
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                              Y
                              Yashkewat
                              from Jabalpur, Madhya Pradesh
                              Nov 23, 2021
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                              Address: 767/A Sarvoday Nagar Vivekanand Ward

                              My name yash kewat I am in delivery job in jabalpur dc my dp is DP38852 my salar are hold in 20 days so kaindly request to celear my salary
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 25, 2021
                              Ecom Express Customer Care's response                               Dear Yashkewat,

                              Greetings from Ecom Express

                              Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                              Regards,
                              Ecom Express
                              Nov 26, 2021
                              Updated by Yashkewat                               My salary are hold not a shipment I am job in ecom I am job for 9 days but my salary are not given are ecom express so I will request to ecom plz given my salary otherwaise I will action to u
                              Yash kewat
                              DP38852
                              Verified Support
                              Nov 27, 2021
                              Ecom Express Customer Care's response                               Hi Yashkewat,

                              Request you to kindly confirm that have you consult with Ecom HR concern team regarding your salary.

                              Regards,
                              Team Ecom Express
                              View replies
                              My name is lokesh kumar I'm delivery boy job in kahalgaon DC my salary are hold from 1 month please clear my salary my dp is 0397930
                              Reply
                              Ecom Express Customer Care's response, Dec 2, 2022
                              Verified Support
                              Dear Lokesh,

                              Greetings From Ecom Express.

                              Thank you for writing to us. We have taken your concern with the Team to get this checked and assist you to get this resolved.

                              Meanwhile, you can also connect with the HR SPOC for assistance.

                              Regards,
                              Team Ecom Express
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                                V
                                Vishal mahida
                                from Surat, Gujarat
                                Nov 22, 2021
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                                Address: Delhi, India

                                The delivery partner has changed my product very cleverly in same packing that I made at time of delivery I sent kurti and received cheap nighty in return in r.t.o by ecom express
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Vishal,

                                Greetings from Ecom Express

                                Please accept our sincere apologies for the inconvenience caused. We request you to kindly contact your shopping portal to assist you on the same.

                                Regards,
                                Team Ecom Express
                                Reply
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                                  A
                                  Abeni
                                  from Dimapur, Nagaland
                                  Nov 22, 2021
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                                  Address: Ecom express 3rd mile dimapur

                                  Ordered from meesho on 16 nov 2021.ecom express called and said they are returning the stuffs because they dnt have delivery boy and doesn't deliver at the given address. How are the Ecom express dimapur located at 3rd mile operating . after so much anticipation for the ordered product they called up just to say they are sending it back?how can they operate at the expense of the consumers, workers, the suppliers and the shopping app as a whole just to send back our ordered products.its not fair.please look into this matter.
                                  Ecom Express customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Abeni,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Team Ecom Express
                                  Reply
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                                    K
                                    Kajol434
                                    Nov 22, 2021
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                                    Delivery person calls you and puts phone on mute haven't even attempted delivery and saying that customer has refused the delivery.

                                    Why would I refuse the delivery of the product I am waiting since long.

                                    Tracking id is - [protected] & [protected]
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Nov 22, 2021
                                    Updated by Kajol434                                     Please deliver my shipments
                                    Verified Support
                                    Nov 23, 2021
                                    Ecom Express Customer Care's response                                     Dear Kajol,

                                    Greetings From Ecom Express.

                                    Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

                                    Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                                    Regards,
                                    Team Ecom Express
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                                      P
                                      Parthiv87
                                      Nov 22, 2021
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                                      Address: B 2105, ETT Tower, Sector 132, Noida, Gautam Budh Nagar 201301, Uttar Pradesh, India

                                      I was unable to call pick up and now its showing ODF lock. Ecom express said called the company in which i have ordered. So i did it already. Now what should i do?
                                      Ecom Express customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Parthiv,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
                                      Reply
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                                        H
                                        Harikrushn
                                        from Surat, Gujarat
                                        Nov 22, 2021
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                                        Address: A/3 jay bhavani society besides Vijay medical varachha main road near baroda pristej varachha main road

                                        I the supplier panel show that the product is delivered but at that time we have not recieved any product
                                        AWB: [protected]
                                        Return Delivered Date: 11 Nov
                                        +1 photos
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 23, 2021
                                        Ecom Express Customer Care's response                                         Dear Sir,

                                        Greetings from Ecom Express!

                                        Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                                        Regards,
                                        Team Ecom Express
                                        Verified Support
                                        Nov 25, 2021
                                        Ecom Express Customer Care's response                                         Dear Sir,

                                        Greetings From Ecom Express.

                                        Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

                                        Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                                        Regards,
                                        Team Ecom Express
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