Hi, I had ordered 3 products from a shopping website, it was dispatched through Ecom Express, yesterday I received a message that my parcel has been delivered by a person called dharmend kashyap but i haven't received my 3 parcels and no body even called at my phone number, it simply means that my parcel has been stolen by delivery boy or the office head, please take strict action against this and return my parcel at my home as soon as possible.No response from Ecom Express Customer care.
Awb : [protected], [protected], [protected]
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Nov 22, 2021
Ecom Express Customer Care's response Dear Tikendra,
Greetings from Ecom Express
Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.
Regards,
Team Ecom Express
Verified Support
Nov 25, 2021
Ecom Express Customer Care's response Dear Tikendra,
Greetings From Ecom Express.
Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.
Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.
Regards,
Team Ecom Express
Nov 25, 2021
Updated by Tikendra06@ Your Customer Support is worst, You are like a robot whose answer the same thing as previous. Glad to see that you have no control over the delivery centre and delivery man.
Verified Support
Nov 30, 2021
Ecom Express Customer Care's response Dear Tikendra,
Greetings From Ecom Express.
Please share your alternate contact number to assist you.
Regards,
Team Ecom Express
Greetings From Ecom Express.
Thank you for writing to us. We have taken your concern with the Team to get this checked and assist you to get this resolved.
Meanwhile, you can also connect with the HR SPOC for assistance.
Regards,
Team Ecom Express