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Ecom Express Complaints & Reviews

1.8
Updated: Aug 20, 2025
Complaints 6467
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1268
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Ecom Express reviews & complaints page 72

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T
Trishul Kumar
from Visakhapatnam, Andhra Pradesh
Nov 23, 2021
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Address: 164/1 , Tallavalasa, 531163, Visakhapatnam, A. P, India.
Website: Ajio

The delivery boys are playing a game by not delivering my package I guess, from the past 3 days I am getting the message like the pakage will be delivered today, but no one calls me to deliver the package the entire day. And the end of the day they send me a message like we tried to contact you and deliver your package but we are unsuccessful, we will deliver it tomorrow. I am actually fed up with this delivery company and I will never order any thing from this company
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Nov 26, 2021
Ecom Express Customer Care's response
Dear Trishul,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
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    V
    Vijaysingh51240
    Nov 23, 2021
    Resolved
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    Resolved

    I received a message from lenskart, Shipped: Your Vincent Chase VC Eyeglasses & 1 more product has been handed over to our courier partner Ecom Express. It will be delivered by 22nd November 2021. Tracking Number: #[protected]. I'm trying to track my order on ecom express website it's showing tracking id is not valid.
    May 30, 2022
    Complaint marked as Resolved 
    Ecom Express customer support has been notified about the posted complaint.
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      Y
      Yashkewat
      from Jabalpur, Madhya Pradesh
      Nov 23, 2021
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      Address: 767/A Sarvoday Nagar Vivekanand Ward

      My name yash kewat I am in delivery job in jabalpur dc my dp is DP38852 my salar are hold in 20 days so kaindly request to celear my salary
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Nov 25, 2021
      Ecom Express Customer Care's response
      Dear Yashkewat,

      Greetings from Ecom Express

      Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

      Regards,
      Ecom Express
      Nov 26, 2021
      Updated by Yashkewat
      My salary are hold not a shipment I am job in ecom I am job for 9 days but my salary are not given are ecom express so I will request to ecom plz given my salary otherwaise I will action to u
      Yash kewat
      DP38852
      Verified Support
      Nov 27, 2021
      Ecom Express Customer Care's response
      Hi Yashkewat,

      Request you to kindly confirm that have you consult with Ecom HR concern team regarding your salary.

      Regards,
      Team Ecom Express
      My name is lokesh kumar I'm delivery boy job in kahalgaon DC my salary are hold from 1 month please clear my salary my dp is 0397930
      Ecom Express Customer Care's response, Dec 2, 2022
      Verified Support
      Dear Lokesh,

      Greetings From Ecom Express.

      Thank you for writing to us. We have taken your concern with the Team to get this checked and assist you to get this resolved.

      Meanwhile, you can also connect with the HR SPOC for assistance.

      Regards,
      Team Ecom Express
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        V
        Vishal mahida
        from Surat, Gujarat
        Nov 22, 2021
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        Address: Delhi, India

        The delivery partner has changed my product very cleverly in same packing that I made at time of delivery I sent kurti and received cheap nighty in return in r.t.o by ecom express
        Ecom Express customer support has been notified about the posted complaint.
        Dear Vishal,

        Greetings from Ecom Express

        Please accept our sincere apologies for the inconvenience caused. We request you to kindly contact your shopping portal to assist you on the same.

        Regards,
        Team Ecom Express
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          A
          Abeni
          from Dimapur, Nagaland
          Nov 22, 2021
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          Address: Ecom express 3rd mile dimapur

          Ordered from meesho on 16 nov 2021.ecom express called and said they are returning the stuffs because they dnt have delivery boy and doesn't deliver at the given address. How are the Ecom express dimapur located at 3rd mile operating . after so much anticipation for the ordered product they called up just to say they are sending it back?how can they operate at the expense of the consumers, workers, the suppliers and the shopping app as a whole just to send back our ordered products.its not fair.please look into this matter.
          Ecom Express customer support has been notified about the posted complaint.
          Dear Abeni,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
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            K
            Kajol434
            Nov 22, 2021
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            Delivery person calls you and puts phone on mute haven't even attempted delivery and saying that customer has refused the delivery.

            Why would I refuse the delivery of the product I am waiting since long.

            Tracking id is - [protected] & [protected]
            Ecom Express customer support has been notified about the posted complaint.
            Nov 22, 2021
            Updated by Kajol434
            Please deliver my shipments
            Verified Support
            Nov 23, 2021
            Ecom Express Customer Care's response
            Dear Kajol,

            Greetings From Ecom Express.

            Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

            Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

            Regards,
            Team Ecom Express
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              P
              Parthiv87
              Nov 22, 2021
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              Address: B 2105, ETT Tower, Sector 132, Noida, Gautam Budh Nagar 201301, Uttar Pradesh, India

              I was unable to call pick up and now its showing ODF lock. Ecom express said called the company in which i have ordered. So i did it already. Now what should i do?
              Ecom Express customer support has been notified about the posted complaint.
              Dear Parthiv,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Team Ecom Express
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                H
                Harikrushn
                from Surat, Gujarat
                Nov 22, 2021
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                Address: A/3 jay bhavani society besides Vijay medical varachha main road near baroda pristej varachha main road

                I the supplier panel show that the product is delivered but at that time we have not recieved any product
                AWB: [protected]
                Return Delivered Date: 11 Nov
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Nov 23, 2021
                Ecom Express Customer Care's response
                Dear Sir,

                Greetings from Ecom Express!

                Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                Regards,
                Team Ecom Express
                Verified Support
                Nov 25, 2021
                Ecom Express Customer Care's response
                Dear Sir,

                Greetings From Ecom Express.

                Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

                Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                Regards,
                Team Ecom Express
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                  S
                  Sunny Manish
                  Nov 21, 2021
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                  I order my product from Amazon on 2 Nov 2021.. thereafter i knew my order was arriving by Ecom express...So on 10th Nov my order arrived nearest delivery centre Chomu 303704 which was 25 kms from my home ...but unfortunately they don't contacted and not even attempt to deliver my product...and they send back to gurugram and haryana from my Jaipur Rajasthan State, ...but after talking to lots of calls on Amazon and Ecom my product again arrived my nearest delivery centre on 19 Nov 2021 which was only 30-25 km from my home...but now this time 21 Nov 2021they themselves don’t deliver the product and later write the reason as wrong address. Seriously? My AWB number[[protected]]. Came out for delivery but never reached me. Didn’t receive any call from the delivery person. Rather i called him up and he said he’ll deliver. showing RTO lock.. Mentioned reason was wrong delivery address (which was right)...look Ecom express i[censored] have problem with my address ...no problem I will reach you at chomu 303704 (my delivery centre)but I need that parcel anyhow... because I got an great deal on great Indian sale...It's Already more than 20 Days of placing order ...and yet it's not delivered...but seriously I think the whole Ecom express is making fool to genuine customer's...i would give 0 stars out of 5 stars...kindly remove the RTo Locked or give me my product at your delivery centre I will pick up from ...I will take off this complaint if my issue resolved🙏🏼🙏🏻🙏🏻
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 23, 2021
                  Ecom Express Customer Care's response
                  Dear Sunny,

                  Greetings from Ecom Express

                  Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                  Regards,
                  Team Ecom Express
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                    K
                    K World
                    Nov 21, 2021
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                    Address: New Sharma Niwas, Room no. 17,Road no. 27,Shanti Nagar, Thane, Wagle, Maharashtra-400604

                    My order are been stolen by the delivery guy and it's happening continuously. It's your responsibility that the order are been delivers safely. And it's not the app fault. Look into the matter as soon as possible or I will take legal action against it. This is the delivery proof the signature of the delivery guy. I want my order back.
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 23, 2021
                    Ecom Express Customer Care's response
                    Dear Sir/Mam,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Team Ecom Express
                    Nov 24, 2021
                    Updated by K World
                    [protected] this is the tracking number for the order
                    Verified Support
                    Nov 25, 2021
                    Ecom Express Customer Care's response
                    Dear Sir/Mam,

                    Greetings From Ecom Express.

                    Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                    Meanwhile, you can provide your alternate contact number to assist you.

                    Regards,
                    Team Ecom Express
                    [protected] This the tracking number of the product
                    Any update on this ?
                    https://www.consumercomplaints.in/ecom-express-b102806, What has been done by ecom express in this regard ?
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                      I
                      irrp
                      from Chennai, Tamil Nadu
                      Nov 21, 2021
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                      Parcel dispatched nov[protected]/ still my parcel not received & tracking information also not updated last update 14 nov till no update recording call told expect delivery date 17 -nov-2021 till ididnt received my parcel
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 23, 2021
                      Ecom Express Customer Care's response
                      Dear Sir/Mam,

                      Greetings from Ecom Express

                      Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery as the same got delayed due to heavy rainfall. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                      Regards,
                      Team Ecom Express
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                        V
                        Vinay.NS
                        Nov 21, 2021
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                        Very worst service
                        Ecom Express customer support has been notified about the posted complaint.
                        Dear Vinay,

                        Greetings from Ecom Express

                        Please accept our sincere apologies for the inconvenience caused regarding non-delivery of the shipment. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Team Ecom Express
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                          V
                          Vin narasi
                          Nov 21, 2021
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                          Address: 203,kenal street,nadur matha kuppam,pulicat.
                          Website: Youtube

                          Product totally damage and not my order change very poor cloth and damage
                          Ecom Express customer support has been notified about the posted complaint.
                          Dear Vin,

                          Greetings from Ecom Express

                          Please accept our sincere apologies for the inconvenience caused. We request you to kindly contact your shopping portal to assist you on the same.

                          Regards,
                          Team Ecom Express
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                            M
                            manistark1999
                            from Chennai, Tamil Nadu
                            Nov 20, 2021
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                            Address: Redhills chennai 600052

                            My package not delivered waiting for 10 days.i complaint 3 times in ecom customer care not reply me pls take action
                            Ecom Express customer support has been notified about the posted complaint.
                            Nov 20, 2021
                            Updated by manistark1999
                            My product details

                            Verified Support
                            Nov 23, 2021
                            Ecom Express Customer Care's response
                            Dear Sir/Mam,

                            Greetings from Ecom Express

                            Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
                            Nov 25, 2021
                            Updated by manistark1999
                            My product still not delivered and the delivery boy not call me but he is say cal you and you not pick my call so I not delivered your product ...whats going on your company...not get any call from your company...again again you cheating me...I want my product or my money 😠😠😠😠😠😠
                            Nov 25, 2021
                            Updated by manistark1999
                            Dispatched: 1 item(s) in your Order #[protected]

                            Expect delivery by 14 Nov

                            Track https://trackmyorder.clickpost.in/?waybill=[protected] here
                            Verified Support
                            Nov 27, 2021
                            Ecom Express Customer Care's response
                            Dear Sir/ Mam,

                            Greetings From Ecom Express.

                            Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

                            Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                            Regards,
                            Team Ecom Express
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                              S
                              Saravanan Chokalingam
                              Nov 20, 2021
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                              Address: Chennai

                              This shipment was sent via Ecom express on 09th November from Bangalore to Chennai - its been 11 days and still not delivered.

                              It was supposed to be delivered on 12th. I called the customer care around 15th and they took a complaint and told that in 72hours (18th) I would receive delivery. Today is 20th and still I havent received the delivery. The shipment reached chennai on 16th and just stays there without delivering.

                              What kind of courier service this is?
                              Ecom Express customer support has been notified about the posted complaint.
                              Nov 20, 2021
                              Updated by Saravanan Chokalingam
                              This it he last update on 16th

                              Verified Support
                              Nov 23, 2021
                              Ecom Express Customer Care's response
                              Dear Saravanan,

                              Greetings from Ecom Express

                              We regret for the delay. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address on 21st November 2021.

                              Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                              Regards,
                              Team Ecom Express
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                                L
                                Lalitha ramesh
                                from Chennai, Tamil Nadu
                                Nov 20, 2021
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                                AWB no-[protected]
                                AWB no-[protected]
                                Seller ready to sell customer ready to buy in between delivery agent playing with us. I have ordered from meesho for one of my order I got msg as out for delivery I called delivery agent he didn't pick my call and not even he called me end of the day simply he giving msg as customer refused to receive next day I checked status as shipment rto lock and untraceable I was complaint through mails, msg, and calls to customer executive they simply taking complaints not responding for my 2nd order same I got msg as out for delivery I called agent he said I will deliver afternoon end of the day I got msg as consignee requested for future delivery for two days I got same msg without my knowledge they giving message like this, daily I follow this two parcel I felt tired with this courier service please take some action
                                Ecom Express customer support has been notified about the posted complaint.
                                Nov 20, 2021
                                Updated by Lalitha ramesh
                                No one resolved my complaint how you mark as resolved
                                Verified Support
                                Nov 23, 2021
                                Ecom Express Customer Care's response
                                Dear Lalitha,

                                Greetings from Ecom Express

                                With reference to your query regarding the tracking number [protected], the said shipment is currently out for delivery and the delivery person may coordinate with you before his visit. Please confirm if the shipment is undelivered to assist you.

                                Further, we would like to inform you that tracking number [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                Regards,
                                Team Ecom Express
                                Nov 23, 2021
                                Updated by Lalitha ramesh
                                One of my order is prepaid so you trying to deliver but my another order is cod so you simply returning to supplier.. It's not fair, how all will order using prepaid??? Order id-[protected]

                                Nov 23, 2021
                                Updated by Lalitha ramesh
                                On 22 nd oct out for delivery but still now no one called me

                                Nov 24, 2021
                                Updated by Lalitha ramesh
                                Today's status for my order no one called me

                                Verified Support
                                Nov 30, 2021
                                Ecom Express Customer Care's response
                                Dear Lalitha,

                                Greetings from Ecom Express

                                With reference to your query regarding the AWB [protected], the said shipment is currently out for delivery and the delivery person may coordinate with you before his visit.

                                Please confirm if the shipment is undelivered to assist you.

                                Regards,
                                Team Ecom Express
                                Nov 30, 2021
                                Updated by Lalitha ramesh
                                Not yet delivered and also delivery agent didn't respond my call
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                                  A
                                  Adithya05079168
                                  Nov 20, 2021
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                                  The delivery guy came for delivery to my house and I was not at home, my neighbors told him to come the next day, he didn't come, it has been 3 days since he had come and still I haven't recieved my package.
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Dear Adithya,

                                  Greetings from Ecom Express

                                  Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Team Ecom Express
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                                    S
                                    Subin ms
                                    Nov 19, 2021
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                                    Ecom express nilambur service take my return but they didn't book the return. They take the cash. And no pick up the call. They behave like wild animals. I go the office
                                    Ecom Express customer support has been notified about the posted complaint.
                                    See the pictures
                                    Dear Subin,

                                    Greetings from Ecom Express

                                    Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Team Ecom Express
                                    Subin ms's [Complaint's author] reply, Nov 22, 2021
                                    The id is 14907197064791. The gay collect the return but he didn't update in system. Now what happened money and th product both you people take.the gay call +911135645074 this number who have collected the return product. Ecom is one of the best cheeting team service in the world.
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                                      K
                                      Kainat Aslam Khan
                                      Nov 19, 2021
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                                      Address: Bhiwandi

                                      Very worst delivery system didn't delivered my product yet which is to be delivered till 11 Nov but not yet received can't even call the delivery person directly
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Dear Kainat,

                                      Greetings from Ecom Express

                                      Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
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                                        T
                                        Tikendra06@
                                        from Bilaspur, Chhattisgarh
                                        Nov 19, 2021
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                                        Hi, I had ordered 3 products from a shopping website, it was dispatched through Ecom Express, yesterday I received a message that my parcel has been delivered by a person called dharmend kashyap but i haven't received my 3 parcels and no body even called at my phone number, it simply means that my parcel has been stolen by delivery boy or the office head, please take strict action against this and return my parcel at my home as soon as possible.No response from Ecom Express Customer care.

                                        Awb : [protected], [protected], [protected]
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 22, 2021
                                        Ecom Express Customer Care's response
                                        Dear Tikendra,

                                        Greetings from Ecom Express

                                        Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

                                        Regards,
                                        Team Ecom Express
                                        Verified Support
                                        Nov 25, 2021
                                        Ecom Express Customer Care's response
                                        Dear Tikendra,

                                        Greetings From Ecom Express.

                                        Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

                                        Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                                        Regards,
                                        Team Ecom Express
                                        Nov 25, 2021
                                        Updated by Tikendra06@
                                        Your Customer Support is worst, You are like a robot whose answer the same thing as previous. Glad to see that you have no control over the delivery centre and delivery man.
                                        Verified Support
                                        Nov 30, 2021
                                        Ecom Express Customer Care's response
                                        Dear Tikendra,

                                        Greetings From Ecom Express.

                                        Please share your alternate contact number to assist you.

                                        Regards,
                                        Team Ecom Express
                                        Dear Tikendra,

                                        Greetings From Ecom Express.

                                        Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

                                        Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                                        Regards,
                                        Team Ecom Express
                                        Tikendra06@'s [Complaint's author] reply, Nov 23, 2021
                                        Please re read my complaint, the delivery boy not attended for delivery and marked as delivered, he kept my parcel. Please verify this from delivery centre - Ecom Express Bilaspur.
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