Ecom Express Complaints & Reviews

I purchased an item on line having AWB NO.[protected] and the product is not delivered showing no person available to receive it which is false.

AWB -[protected]
No one went to deliver and noone called customer but every day it was updated that delivery attempt failed with false reason like customer out of station/wrong address
This is not just the case in this parcel rto rate for Bluedart/delhivery is 20% where as ecom exp is 75% for the parcels I send for my business, just a fraud company I would recommend all online sellers to boycott this fraud company .

We have ordered so many products from Shopee app... The products which are picked up by Ecom express didn't deliver the products to us... We already contacted shoppe platform they told us it was absolutely delivery boy fraud... Because he paid to the products by himself and received the products... He didn't deliver the products to us... Please take the action on that delivery boy ...his name is trinadharao... kindly request you to solve this problem
Thank u
Ecom express

The parcel I received today is broken, this is how you carry our things, I'm very disappointed by your service. And I was expecting this delivery by 4th Nov and I got it today, that too broken.

I want my parcel again or else I'll go to court.

Delivery agent not given DELIVERY I am asking he is not given to me

I have booked the women's tie and dye printed tops, quantity :2 no.'s from meesho app on 17th October and I had received the order on 22nd October. As the quality of product was too poor so I submitted the return request on 22oct. And on 24th ecom express courier boy came for pickup of both the tops and I also received pickup successfully message from ecom express. I was waiting for the payment refund. I tried to contact meesho team for updating on the refund payment status but they denied as they have not received the the order. I have shared the screenshot PDF format with them of successful pick up of order against the tracking ID number[protected]. But they have confirm that it this order ID does not match with the awb number. Requested you to kindly share the a WB number against the tracking ID number as mentioned above. I also tried to contact your customer services from 6th of November. But there are also unable to revert on the same everyday I try to call them they are just reverting me that they are escalated the issue to next level and I will get the response within 24 to 48 hours. But till today I have not received any revert back from your team so request you to kindly e look into the matter and resolve the issue at the earliest.

I have complained to the customer care of ecom express regarding the delay in delivery for three times. They ask me to wait for two days everytime and do not tell me a deadline. The package tracking shows its in local city Nellore DC -003 from 5th november 2021. I asked them to atleast tell me the location of delivery center so i can pickup myself, but they don't give me the information. I am worried if the parcel is lost. Please help me.

I ordered a mouse on shopee application in app showing 14 nov delivered but i dont receive a product

tracking no: [protected]

order id : 211104NB3H9UVC

at which date delivered ? my product

Awb :[protected]
Ordered a product in meesho.
I didn't get the call from your delivery executive but it shows customer refused to accept.
Called your call center and explained the same., they informed me to remove the calls from spam list. Still I am waiting it's status remain unaltered.

I paid for my order through google pay but the payment was stuck. Later I paid the delivery agent through cash.
Now my google pay payment got processed so I have paid twice for my order .how can I get a refund

My shipment was delayed for 2 weeks and today they are showing out for delivery and then the product was undelivered . Why they are making excuses without making any effort. It has been 15 days and they could not deliver the parcel. If they are not able to do so then send it back. I dont want any further delay.

Respected sir,
My AWB NO. [protected] I got 6th time out for delivery message. but not attempt any delivery by the delivery boy. and update wrong information regarding my my address.
after 6 day. Ecom express impose OFD lock to my product I am still waiting of delivery of my product.
please take action against delivery boy who again and again update wrong information regarding my product.
three time I call Ecom customer support they told me your product is blocked by Flipkart OFD lock so communicate them to remove your lock. on the behalf of of your statement I communicate with Flipkart they told this type of information regarding OFD lock is not available oR no lock is imposed to your product kindly tell them this is a wrong information.
what we have to do? please resolve my problem as soon as possible.

I want to return my product because it's not working properly. I got the product on 15/11/2021. And I want to return the product. Take action on this situation and please regard my request. Requesting you

Company is a total fraud. they never came to pickup my order. I am a meesho seller and even after continued calls to them they have been ignoring my complains. because of them I have been facing huge losses.

My tacking number [protected]. the parcel reached destination place on 11th Nov 2021 itself. But later it was changed that it reached only on 13th Nov 2021. Ecom express always do the same. i experienced same problem some years back at least at that time they call me and asked to collect the parcel. If they can't deliver to a particular location why they accept the shipping.My shipment is from flipkart. Still the parcel not delivered. Customer care is only one number and it always say all executives busy. fortunately once i reached ecom express customer care and they told me problem will be resolved in 48 hrs.Nothing happened. My scheduled delivery according to ecom express is 11th Nov 2021.
Repeated insufficient service from ecom express.

Hii...I have ordered some item on 31st October and scheduled delivery date was 6th November. But Ecom Express employee Krishnendu Mondal, didn't even call me and reported my location not found even though I receive a lot of parcels at this address. From 10th November I have been calling their customer care number every day and they are saying within 24 hours delivery will be made. Till today nothing is received. Today it is showing OFD lock is applied..just what the hell is this.

Please solve my problem, your delivery boy harrase us, since one month, not picking up our return parcel or cancelling our return request whithout calling us

I have ordered 3 products namely mens watch, mens wallet and neck gaiter in shopee app's offers of Rs.24, Rs.24 and Rs.9 respectively. Which are scheduled to delivered by ecom express courier company on 11 November, 8 November and 14 November respectively.
In status it is showing all 3 products are delivered but I have not received any one of them. I have talked both (shopee and ecom express) customer care both told me that He have raised my complaint and next time this will not happen...But next time same thing happens means product not delivered instead in status shows product have delivered.
Address is correct because I have received another product by delhivery courier company correctly.

On the basis of above situation I am 95% sure that delivery boy himself have taken my product. there are three strong reasons behind this -
1. Products has very low price rs 24 only for each and 9 rs.
2. Both product are useful to any men
3. For delivery he will have to come to my house which is quite unfavorable. ( Hence it's better to marked parcels have delivered and take the product for himself by doing this he have completed his task and have got product)

ABOVE IS PROVEN IN PROOF OF DELIVERY (Which I have added attachment in this )...in all three there are only straight line not signature have done .

Men wallet AWB no.-[protected]
Men watch AWB no.-[protected]
Neck gaiter AWB no.-[protected]

First I want to tell you what pathetic services offered by your ground level staff and there is no coordination between your customer care and ground staff .Last three days I am receiving a message in the morning that my packet will delivered today and and at evening when check the status is was undelivered.I have not received any call from your field executive and your field executive without visited address update the status it is undelivered .did you assign any other the packet which is not delivered for any reason can contact the customer and ask for reason why packed is not delivered.If I am least concern about that packed then why I called up every evening to your customer care for rescheduling my delivery.how my packed will delivered by tomorrow ensure it.I have not received any call from these 3 day from your field executive.worring about their packet is customer responsibility, from your side left on God.Iam very disappointed from your pathetic customer services.

I filed a complaint on 12th of November and till date no action taken. They keep saying it’s escalated but no followup action done yet