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www.ecomexpress.in
1.8
Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 75

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S
Shaik Suhani
Nov 8, 2021
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I have ordered a product from a vendor on 20th of October . AWB number is [protected]. the product has been shipped through ecom. It had reached my city 10 days back, yet these ppl didn't attempt for delivery nor contacted me .

I have been trying to contact since a week ..no avail . The CUSTOMER care doesn't work . ### courier service . Just fed up trying to reach these ppl . Just take an action regarding delivery asap .
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Nov 09, 2021
Ecom Express Customer Care's response Dear Shaik,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express
Nov 09, 2021
Updated by Shaik Suhani Now the shipment has been returned by the courier office ppl to Delhi even after my constant msges and calls ...
The story has again came to the Beginning !
Fed up with their sugar coaty words ..

AWB number: [protected]

Verified Support
Nov 18, 2021
Ecom Express Customer Care's response Dear Shaik,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.


Regards,
Team Ecom Express
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They provide the worst service...actually NO service
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Ecom Express Customer Care's response, Nov 11, 2021
Verified Support
Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

Regards,
Team Ecom Express
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    BHANITA DEKA
    Nov 8, 2021
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    I have not received my parcel yet, inspite of being texted everyday about days delivery with the pin code.but I am not been called.and in the tracking record it shows customer not available.wherein I am available all the time at my delivery address.but I am not being called to receive it.please deliver the parcel as soon as possible.i am in need of that.
    Ecom Express customer support has been notified about the posted complaint.
    Nov 08, 2021
    Updated by BHANITA DEKA     Consignment no. - #[protected]
    Verified Support
    Nov 09, 2021
    Ecom Express Customer Care's response     Dear Bhanita,

    Greetings from Ecom Express

    Please accept our sincere apologies for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Team Ecom Express
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      BHANITA DEKA
      Nov 8, 2021
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      I have not received my parcel yet, inspite of being texted everyday about days delivery with the pin code.but I am not been called.and in the tracking record it shows customer not available.wherein I am available all the time at my delivery address.but I am not being called to receive it.i just want the deliverty of the parcel as soon as possible.i am in need of that.
      Ecom Express customer support has been notified about the posted complaint.
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        R
        Rrr44
        Nov 7, 2021
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        Address: Miran sahib

        Sir I have an ex employee of ECOM express my DC head has hold the payout of me from the last date of resign from me Baki Sbi ki salary aa gei h sir Prr sir meri salary Abi tkk nhi Aai mane Pichle week B complain ki thi sir mein salary ke bare me Prr Aapki Tarah se Mujhe Koi response ni aaya Abi Aap DC head ke khilaf and supervisior Karanjeet Ka Kuch kijiye meri salary kis batt pe hold ki Mujhe reason chahiya sir Mujhe meri salary chahiya kisi b halt me
        Ecom Express customer support has been notified about the posted complaint.
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          D
          Dileep995
          Nov 7, 2021
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          Address: Tirupati

          Am Dileep Kumar my registered number is [protected].AWB number is [protected].item is not delivered but I got a message that my order is delivered.it is my Amazon order.i didn't get my order but it's showing my order is delivered, Delivery boy theft my item no response from ecom express
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Nov 09, 2021
          Ecom Express Customer Care's response           Dear Dileep,

          We are extremely sorry for the experience you’ve been facing with the delivery, we will surely look into the matter and try to resolve the same at atmost priority. In regarding to your undelivered shipment, we are coordinating with the concerned team. Request you to allow us some time to resolve the query.

          Regards,
          Team Ecom Express
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            M
            Mala Prathap
            Nov 6, 2021
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            Address: Kurti Wear, House no 1512, Ground floor, New delhi - 110086
            Website: Ecom Express and EKART

            I have ordered pack of 3 kurtas in Ecom Express.

            I received the product on 6th Nov, 2021 around 5 p.m..

            I was shocked after seeing the product which was worst and damaged kurtas.

            Kindly take this as complaint and help me to get the money back .

            Also I want to return this damaged product.
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Nov 09, 2021
            Ecom Express Customer Care's response             Dear Mala,

            Greetings from Ecom Express

            Please accept our sincere apologies for the inconvenience caused. We request you to kindly contact your shopping portal to assist you on the same.

            Regards,
            Team Ecom Express
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              A
              Akil Ali Sayyad
              Nov 6, 2021
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              Dear Sir/Madam,
              delivery boy has refused to place the order. Says I will not give door delivery. Order is out for delivery from 2nd November but not delivered to me yet..
              Today is November 6th but there is no update. Ecom Express Hub is at a distance of 12 kms from my address, still the order has not been delivered to me. The seller has sent this order from Gurugram, Haryana. It is at a distance of 1758 kms. So Why is ecom express not delivering to me at a difference of 12 kms when the seller can accept the order from so far away?
              Tracking number are: [protected]
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Nov 09, 2021
              Ecom Express Customer Care's response               Dear Akil,

              Greetings from Ecom Express

              Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.


              Regards,
              Team Ecom Express
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                I
                Inbasekar Cong Inbasekar Cong
                Nov 6, 2021
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                Address: Thenkodipakkam post ,keezhsithamoor village,Tindivanam,villupuram district, Tamilnadu
                Website: Meesho

                I have place an order in meesho on 22 october, 2021 delivery date was 5 november, It crossed still I didn't got the order The delivery agent also didn't call for us . what happen to my order l do know . I want that product immediately. Please take this request..
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Sir/Mam,

                Greetings from Ecom Express.

                We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                Regards,
                Team Ecom Express
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                  A
                  Aswathy Lalesh
                  from Kattappana, Kerala
                  Nov 6, 2021
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                  Please deliver my prepaid order with AWB number [protected]. I didn't get any information since a month
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir/Mam,

                  Greetings from Ecom Express.

                  Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                  Regards,
                  Team Ecom Express
                  Reply
                  Aswathy Lalesh's [Complaint's author] reply, Nov 9, 2021
                  AWB number 2823495762
                  Dear Lalesh,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
                  Reply
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                    M
                    Manisai1111123423
                    Nov 6, 2021
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                    My order is in nizambad hub on 3rd of November till yet not moving further in pharmeasy when I try tracking it show shipment on hold contact customer care. I hope you resolve my issue.
                    Ecom Express customer support has been notified about the posted complaint.
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                      S
                      Saikumar Kutam
                      Nov 6, 2021
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                      Team,

                      I have ordered parcel from one of the vendor. The parcel has reached my destination on 25th October. After raising complaint they have scheduled delivery yesterday i.e, on 5th November. As I am not in the city, requested to deliver it on Monday 08th November.
                      Now the status of parcel is showing as RTO lock.
                      Please confirm and arrange to deliver the parcel on Monday i.e, 08th November.

                      AWB no : [protected]
                      Name on parcel : Sreevalli D
                      Contact No : [protected]

                      Regards,
                      SaiKumar
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Sai,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
                      Reply
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                        D
                        Deoo Manjrekar
                        Nov 5, 2021
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                        Address: Asoli ,vengurla

                        No one came for delivery ..I have received a day before msg for delivery but no one came for delivery...in evening I have received a msg that you were not available at home ...but that full day I was at my home with my parents and I also have holiday bcz of diwali holidays...and no one call me for delivery...and the delivery boy knows my address very well ..so many he came with ny delivery...and every time he was not doing proper delivery...the ecom xpress is full of fraud and lazy people...very bad service ...and he is trying to cheat people's...
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Deoo,

                        Greetings from Ecom Express!

                        Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                        Regards,
                        Team Ecom Express
                        Reply
                        Dear Deoo,

                        Greetings from Ecom Express

                        Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.


                        Regards,
                        Team Ecom Express
                        Reply
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                          D
                          Debangaraj Deori
                          Nov 5, 2021
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                          Address: Narayanpur Lakhimpur assam 784164

                          Hello i am debangaraj deuri I have ordered from meesho before 10 days ago . why ecom express give so late deliver and your Delivery mans are so bad they did miss behavior with many coustomers in many times . i don't know his / their name but really they are so bad . So please tak action them . Otherwise we will avoid online order for this types of bad 3rd party
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 09, 2021
                          Ecom Express Customer Care's response                           Dear Debangaraj,

                          Greetings from Ecom Express.

                          We regret for the inconvenience caused, we will surely look into the matter. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                          Regards,
                          Team Ecom Express
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                            N
                            Neha Dass
                            Nov 5, 2021
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                            The package was supposed to be delivered on 17th October and it got delayed till 29th October. After 10 days of delay without any reason, they returned the package to the origin without contacting any of the parties. The package is neither delivered to destination nor origin. They have charged double amount for the same but the package is missing. Also, they don't pickup calls and don't even have an email id for contact.
                            Ecom Express customer support has been notified about the posted complaint.
                            View replies
                            Dear Neha,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
                            Reply
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                              R
                              Rajani ramesh
                              Nov 5, 2021
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                              Address: Ecom Express Executive 08046809000 PIN 90237 will deliver your Kartrocket order 8986756560. Pay Rs 1399.0(CASH,UPI,Payment Link). Code to refuse is 65

                              Ecom Express Executive [protected] PIN 90237 will deliver your Kartrocket order [protected]. Pay Rs 1399.0(CASH, UPI, Payment Link). Code to refuse is 946182
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 10, 2021
                              Ecom Express Customer Care's response                               Dear Rajani,

                              Greetings from Ecom Express

                              Please accept our sincere apologies for the inconvenience caused. We request you to kindly coordinate with your shopping Portal for assistance.


                              Regards,
                              Team Ecom Express
                              Verified Support
                              Nov 30, 2021
                              Ecom Express Customer Care's response                               Dear Rajani,

                              Greetings from Ecom Express

                              Please accept our sincere apologies for the inconvenience caused. We request you to kindly coordinate with your shopping Portal for arranging the reverse Pick up.

                              Regards,
                              Team Ecom Express
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                                R
                                Rohail wani
                                Nov 5, 2021
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                                Address: Baramulla
                                Website: Ecom express

                                Product was not delivered by delivery boy. Product has reached ecom center but they are not delevering it. I went there to collect it by myself but they refused to search for it.
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Rohail,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Team Ecom Express
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                                  @
                                  @suraj4564515
                                  from DEOGHAR, Jharkhand
                                  Nov 5, 2021
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                                  Address: Burhai, Madhupur, Jharkhand
                                  Website: No

                                  When I tracked my shipment it showed wrong address undelivered. I returned it through the given link in sms. Then after 1 day it showed shipment in rto lock on 23rd October. And today is 5th November and still showing shipment rto lock.. Pls deliver it to me. Or give it to the seller he will re dispatch it to me.
                                  Pls do it as fast as possible.

                                  My address: Burhai, Madhupur, Jharkhand 814114

                                  This is my correct address.
                                  Ecom Express customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Suraj,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Team Ecom Express
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                                    J
                                    Jeni angel
                                    Nov 5, 2021
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                                    I ordered a product from online shopping .
                                    I didn't receive any call from delivery man but they gave fake reasons like the address was mislocated etc .,
                                    Now they are updating I have requested for future delivery
                                    Such a worst service from ecom express
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 08, 2021
                                    Ecom Express Customer Care's response                                     Dear Jeni,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Team Ecom Express
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                                      S
                                      Sushil Kannur
                                      Nov 5, 2021
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                                      Customer has received a SMS message that product has been delivered, but product has not been delivered to the customer Mr. Karunakaran, Puttur, Vadagara, kozhikode District.
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 08, 2021
                                      Ecom Express Customer Care's response                                       Dear Sushil,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
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                                        M
                                        Midhunchichu
                                        from Kollam, Kerala
                                        Nov 4, 2021
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                                        Sir,
                                        I ordered a realme buds 2 wired earphone from the realme store app. After few hours I got a message that the order is shipped. But now there is showing that "Pickup failed Shipment not ready". Why this is happening? Please help me to deliver the product as soon as possible😊🙏.
                                        Order ID:[protected]
                                        Courier: EcomExpress
                                        Tracking ID: [protected]
                                        My realme store ID:[protected]
                                        Please solve this issue as soon as possible. Waiting for your valuable reply.
                                        Thank you
                                        Midhun
                                        Ecom Express customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Midhunchichu,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,
                                        Team Ecom Express
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