Ecom Express Complaints & Reviews

Please deliver my prepaid order with AWB number [protected]. I didn't get any information since a month

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 9, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express.

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express

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Aswathy Lalesh's [Complaint's author] reply, Nov 9, 2021

AWB number 2823495762

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 11, 2021

Verified Support

Dear Lalesh,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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My order is in nizambad hub on 3rd of November till yet not moving further in pharmeasy when I try tracking it show shipment on hold contact customer care. I hope you resolve my issue.

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Team,

I have ordered parcel from one of the vendor. The parcel has reached my destination on 25th October. After raising complaint they have scheduled delivery yesterday i.e, on 5th November. As I am not in the city, requested to deliver it on Monday 08th November.
Now the status of parcel is showing as RTO lock.
Please confirm and arrange to deliver the parcel on Monday i.e, 08th November.

AWB no : [protected]
Name on parcel : Sreevalli D
Contact No : [protected]

Regards,
SaiKumar

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 8, 2021

Verified Support

Dear Sai,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Asoli ,vengurla

No one came for delivery ..I have received a day before msg for delivery but no one came for delivery...in evening I have received a msg that you were not available at home ...but that full day I was at my home with my parents and I also have holiday bcz of diwali holidays...and no one call me for delivery...and the delivery boy knows my address very well ..so many he came with ny delivery...and every time he was not doing proper delivery...the ecom xpress is full of fraud and lazy people...very bad service ...and he is trying to cheat people's...

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 8, 2021

Verified Support

Dear Deoo,

Greetings from Ecom Express!

Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 18, 2021

Verified Support

Dear Deoo,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Narayanpur Lakhimpur assam 784164

Hello i am debangaraj deuri I have ordered from meesho before 10 days ago . why ecom express give so late deliver and your Delivery mans are so bad they did miss behavior with many coustomers in many times . i don't know his / their name but really they are so bad . So please tak action them . Otherwise we will avoid online order for this types of bad 3rd party

Ecom Express customer support has been notified about the posted complaint.

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Nov 09, 2021

Ecom Express Customer Care's response Dear Debangaraj,

Greetings from Ecom Express.

We regret for the inconvenience caused, we will surely look into the matter. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express

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The package was supposed to be delivered on 17th October and it got delayed till 29th October. After 10 days of delay without any reason, they returned the package to the origin without contacting any of the parties. The package is neither delivered to destination nor origin. They have charged double amount for the same but the package is missing. Also, they don't pickup calls and don't even have an email id for contact.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 8, 2021

Verified Support

Dear Neha,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Ecom Express Executive 08046809000 PIN 90237 will deliver your Kartrocket order 8986756560. Pay Rs 1399.0(CASH,UPI,Payment Link). Code to refuse is 65

Ecom Express Executive [protected] PIN 90237 will deliver your Kartrocket order [protected]. Pay Rs 1399.0(CASH, UPI, Payment Link). Code to refuse is 946182

+1 photos

Ecom Express customer support has been notified about the posted complaint.

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Nov 10, 2021

Ecom Express Customer Care's response Dear Rajani,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

Verified Support

Nov 30, 2021

Ecom Express Customer Care's response Dear Rajani,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly coordinate with your shopping Portal for arranging the reverse Pick up.

Regards,
Team Ecom Express

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Address: Baramulla

Website: Ecom express

Product was not delivered by delivery boy. Product has reached ecom center but they are not delevering it. I went there to collect it by myself but they refused to search for it.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 8, 2021

Verified Support

Dear Rohail,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Burhai, Madhupur, Jharkhand

Website: No

When I tracked my shipment it showed wrong address undelivered. I returned it through the given link in sms. Then after 1 day it showed shipment in rto lock on 23rd October. And today is 5th November and still showing shipment rto lock.. Pls deliver it to me. Or give it to the seller he will re dispatch it to me.
Pls do it as fast as possible.

My address: Burhai, Madhupur, Jharkhand 814114

This is my correct address.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 8, 2021

Verified Support

Dear Suraj,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I ordered a product from online shopping .
I didn't receive any call from delivery man but they gave fake reasons like the address was mislocated etc .,
Now they are updating I have requested for future delivery
Such a worst service from ecom express

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2021

Ecom Express Customer Care's response Dear Jeni,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Customer has received a SMS message that product has been delivered, but product has not been delivered to the customer Mr. Karunakaran, Puttur, Vadagara, kozhikode District.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2021

Ecom Express Customer Care's response Dear Sushil,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Sir,
I ordered a realme buds 2 wired earphone from the realme store app. After few hours I got a message that the order is shipped. But now there is showing that "Pickup failed Shipment not ready". Why this is happening? Please help me to deliver the product as soon as possible😊🙏.
Order ID:[protected]
Courier: EcomExpress
Tracking ID: [protected]
My realme store ID:[protected]
Please solve this issue as soon as possible. Waiting for your valuable reply.
Thank you
Midhun

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 8, 2021

Verified Support

Dear Midhunchichu,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Bijbehara anatnag

With due respect I beg to state that from last one month I missed my orders due to Nonseriousness of the employees. I called them, waiting for them five times but still
They kidding with me. Now I request you please pay your important attention so that no one suffer again like me.
Your faithfully
Altaf hussain

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 8, 2021

Verified Support

Dear Altaf,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I have ordered bangals in byravi collections on 29th October 2021 am received delivered message on 1st November 2021 but am not received the stock.
AWB No [protected]
Pre-paid Booking (599/-)

+2 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2021

Ecom Express Customer Care's response Dear Shruthi,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 11/01/21 at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

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Address: warangal

Website: ECOM EXPRESS

Hello, dear sir /mam.am complaining about ecom express courior. i have orderder lehenga dress on 21st october. The order was reached to warangal on 26th october but still it was not delivered.i have called to costumer care but there is no response. so please solve this issue.
Order details
AWB number [protected]
Order number [protected]-1-rhu

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 5, 2021

Verified Support

Dear Preetham,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Ecom Express Executive [protected] PIN 81338 will deliver your Pocket Commerce order [protected]. Pay Rs 750.0(CASH, UPI, Payment Link). Code to refuse is 645322
Cream printed top and rose quartz colour skirt and black purse
M side

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[email protected]

Nov 4, 2021

Wrong product delivered . I have complained but I haven't got any response yet

My problem is not solved yet. Please do the needful - Comment #3916800 - Image #0

My problem is not solved yet. Please do the needful - Comment #3916800 - Image #1

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R

[email protected]

Nov 4, 2021

Wrong product delivered. I have completed but I haven't got any response yet.

My problem is not solved yet. Please do the needful - Comment #3916801 - Image #0

My problem is not solved yet. Please do the needful - Comment #3916801 - Image #1

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 5, 2021

Verified Support

Dear Roshnijaiswal,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal. Also we request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Next to MB Bakery, venkatala, 3rd Main Rd, Maruthi Nagar, Yelahanka, Bengaluru, Karnataka 560064

Worst experience by this courier franchise. From past 10days they holding my parcel and they not able to deliver parcel if we visit personally to office. From 2days they just trying to find out my parcel but status intracking details is updated flase information. They never ever tried to deliver or called. Just updating tracking details as there wish. Manager Mr. Sunil wa very arrogant and rude behaviour with customer who visit to collect pracel. Very careless response will get if we visit office to collect. If they hav man power shortage to deliver, they can handover if we only visit office? Worst experience by this courier service.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2021

Ecom Express Customer Care's response Dear Vidhya,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Nov 10, 2021

Updated by VIDHYA NAYAK Adrika Graceful Sarees (Size: Free Size)
Courier: Ecom Express
Tracking Number: [protected]
Tracking Link: https://ecomexpress.in/tracking/?awb_field=[protected]&s=

I have attached screenshot in last complaint where you can clearly seen all updates including my consignment tracking details. Again I have attached screenshot from 3rd November it's showing not delivered. They not even delivering nor cancelling nor handing over to me when I visited personally.

Verified Support

Nov 11, 2021

Ecom Express Customer Care's response Dear Vidhya,

Greetings from Ecom Express!

Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

Nov 14, 2021

Updated by VIDHYA NAYAK From past 21days it's in Bangalore but not able to deliver my address. After several complaints they reaching me to deliver. When we visited courier office also they not able to find my parcel. I don't want to receive. Very disappointed by the Worst service

Verified Support

Nov 18, 2021

Ecom Express Customer Care's response Dear Vidhya,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Mettupalayam, Coimbatore

My order is at delivery center more than 3days, no response from them and there is no response from the customer care.

Ecom Express customer support has been notified about the posted complaint.

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Nov 08, 2021

Ecom Express Customer Care's response Dear Afzal,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I didn't receive the product which I ordered a month ago and it's a prepaid order. I have called customer care many times but there isn't a proper concern for them.
AWB number [protected]

Ecom Express customer support has been notified about the posted complaint.

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Nov 08, 2021

Ecom Express Customer Care's response Dear Chiranjeevulu,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Regards,
Team Ecom Express

Verified Support

Nov 24, 2021

Ecom Express Customer Care's response Dear Chiranjeevulu,

Greetings from Ecom Express!

Thank you for writing to us. Please be informed that the said shipment is currently untraceable and same is under investigation by our security team for which we need time and once we get a final update.

Meanwhile you may contact your shopping portal for assistance.

Please accept our sincere apologies for the inconvenience caused in this regards.

Regards,
Team Ecom Express

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My product not deleverd me I pay money 353

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 5, 2021

Verified Support

Dear Gulab,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 75

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Shipment Not received but message received

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Lehenga dress

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My problem is not solved yet. Please do the needful

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Updating flase tracking information and not delivering Parcel

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Delivery

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