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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Aug 20, 2025

Complaints 6463

Resolved

1266

Unresolved

5197

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 76

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Ecom Express Executive [protected] PIN 81338 will deliver your Pocket Commerce order [protected]. Pay Rs 750.0(CASH, UPI, Payment Link). Code to refuse is 645322
Cream printed top and rose quartz colour skirt and black purse
M side

Ecom Express customer support has been notified about the posted complaint.

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R

[email protected]

Nov 4, 2021

Wrong product delivered . I have complained but I haven't got any response yet

My problem is not solved yet. Please do the needful - Comment #3916800 - Image #0

My problem is not solved yet. Please do the needful - Comment #3916800 - Image #1

R

[email protected]

Nov 4, 2021

Wrong product delivered. I have completed but I haven't got any response yet.

My problem is not solved yet. Please do the needful - Comment #3916801 - Image #0

My problem is not solved yet. Please do the needful - Comment #3916801 - Image #1

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 5, 2021

Verified Support

Dear Roshnijaiswal,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal. Also we request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Next to MB Bakery, venkatala, 3rd Main Rd, Maruthi Nagar, Yelahanka, Bengaluru, Karnataka 560064

Worst experience by this courier franchise. From past 10days they holding my parcel and they not able to deliver parcel if we visit personally to office. From 2days they just trying to find out my parcel but status intracking details is updated flase information. They never ever tried to deliver or called. Just updating tracking details as there wish. Manager Mr. Sunil wa very arrogant and rude behaviour with customer who visit to collect pracel. Very careless response will get if we visit office to collect. If they hav man power shortage to deliver, they can handover if we only visit office? Worst experience by this courier service.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2021

Ecom Express Customer Care's response Dear Vidhya,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Nov 10, 2021

Updated by VIDHYA NAYAK Adrika Graceful Sarees (Size: Free Size)
Courier: Ecom Express
Tracking Number: [protected]
Tracking Link: https://ecomexpress.in/tracking/?awb_field=[protected]&s=

I have attached screenshot in last complaint where you can clearly seen all updates including my consignment tracking details. Again I have attached screenshot from 3rd November it's showing not delivered. They not even delivering nor cancelling nor handing over to me when I visited personally.

Verified Support

Nov 11, 2021

Ecom Express Customer Care's response Dear Vidhya,

Greetings from Ecom Express!

Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

Nov 14, 2021

Updated by VIDHYA NAYAK From past 21days it's in Bangalore but not able to deliver my address. After several complaints they reaching me to deliver. When we visited courier office also they not able to find my parcel. I don't want to receive. Very disappointed by the Worst service

Verified Support

Nov 18, 2021

Ecom Express Customer Care's response Dear Vidhya,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Mettupalayam, Coimbatore

My order is at delivery center more than 3days, no response from them and there is no response from the customer care.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2021

Ecom Express Customer Care's response Dear Afzal,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I didn't receive the product which I ordered a month ago and it's a prepaid order. I have called customer care many times but there isn't a proper concern for them.
AWB number [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2021

Ecom Express Customer Care's response Dear Chiranjeevulu,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Regards,
Team Ecom Express

Verified Support

Nov 24, 2021

Ecom Express Customer Care's response Dear Chiranjeevulu,

Greetings from Ecom Express!

Thank you for writing to us. Please be informed that the said shipment is currently untraceable and same is under investigation by our security team for which we need time and once we get a final update.

Meanwhile you may contact your shopping portal for assistance.

Please accept our sincere apologies for the inconvenience caused in this regards.

Regards,
Team Ecom Express

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My product not deleverd me I pay money 353

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 5, 2021

Verified Support

Dear Gulab,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I ordered a product from meesho and they shipped the product by ecom express.
My tracking number is[protected].
When the product came to the delivery location status showed that the shipment is out for delivery...
I was waiting from morning but i didn't got any call from delivery boy.. And the end of the day status shown that consignee requested for future delivery...
I didn't even got any call or any prior information... Then how could i tell them for future delivery...
I contacted their helping number for clarification.. but they couldn't response.
Ecom express making customers fools

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2021

Ecom Express Customer Care's response Dear Ayshi,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I have purchase a product from AMAZON site which was pre paid and sent through Ecom Express .on last 19/10/2021 I received a SMS from Ecom site that my product has been delivered to me and asking for feed back .But said package was not delivered to me. I made complaint on the issue, but till the date issue has not solved .please check

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 5, 2021

Verified Support

Dear Sanjib,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Regards,
Team Ecom Express

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I was ordered a product from meesho... And also I was put return request also ... Ur ecom delivery person only picked my product next day... But I have not received any sms from ur side for return pickuped... ur ecom delivery person also spoke me very rood... Talking very bad laugeuage... Till now not updated my return... Meesho also did not get ur side intimation... I spoke meesho customer support... That team also told me ur not updated any information for that pickup... Pls resolve my issues..as soon as possible...
My meesho product number [protected]
My name... Sangeetha raji
My mobile number [protected]
My address 26, north Street, viruthanganallur, manalmedu, mayiladuthurai, tamilnadu 609202

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2021

Ecom Express Customer Care's response Dear Smraji,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: 16F road new mico layout hongasandra Bangalore Karnataka

Website: Ecomexpress

Ecom delivery peoples are not delivering the product, they are sending wrong pin as message, but not delivering and giving...

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 5, 2021

Verified Support

Dear Parashu,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Gurgaon, Haryana

Hi,

ECOM Express is not delivering my order of shoes despite prepayment.

Please help.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2021

Ecom Express Customer Care's response Dear Manoj,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 11/03/21 at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Madhwanagara , annappa panjurli temple near water tank, kodavoor post .udupi district.

I have ordered a product which is no longer delivered, Delivered Message is 30/102021 come but not delivered this items, please delivered the item and do the needful.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 5, 2021

Verified Support

Dear Swathi,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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FRAUD WITH AWB :[protected]
COURIER COMPANY DOING FRAUD

BEEN 12 DAYS SHIPMENT AT DELIVERY CENTER
SHOWS FAKE REMARKS THAT OUT FOR DELIVERY, BUT ALWAYS NOT DELIVERED

ORDER ALREADY ESCALATED 7 TIMES BUT NOT BEEN SOLVED

WHEN COURIER COMPANY SHOWS OUT FOR DELIVERY, ESCALATED ON NDR SHOWS RESOLVED BUT THEY DONT DELIVER IT.

On 21st fake remarks were mentioned by courier team and after that everyday they playing games

Ecom express customer support care executives always make fake promises to deliver tomorrow, and their tomorrow never comes.

WORST COMPANY WILL NEVER SUGGEST ANY1 FOR ECOM EXPRESS IN MY LIFE

FROM 21ST OCTOBER, ITS 1ST NOV AND TILL NOW COURIER COMPANY IS CHEATING CUSTOMER AND NOT DELIVERING AND NOR THEY CALLING CUSTOMER, WORST WORST WORST SERVICE
PLS HELP SOMEBODY

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Dno 6-109 chatradi vari street ,penugondawest godavari district.534320.

I need the product which I lost due to negligence from delivery persons.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Nov 01, 2021

Updated by chatradi teja Number [protected]

Just passed the time until delivery...

Verified Support

Nov 05, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Order has been out for delivery and received a message on 30/10/2021 but then came a message of inconvenience . Till now O didn't received my order its status is still UNDELIVERED

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 5, 2021

Verified Support

Dear Mani,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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My order not delivered because of OTP issue. As delivery boy informed, OTP already sent to registered mobile number but i did not received. Please solve this issue as soon. Some times we are waiting for order for urgent cases but we cannot get because OTP missing. Please also use alternative way to send the OTP also to Email.

Date - 29/11/2021
Order Status - not delivered.
Item Status - Very urgent.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 5, 2021

Verified Support

Dear Asheerdb,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Ecomm express

I am Jeganraj from Tamilnadu. I owned my menswear showroom showroom. I got shirt order from facebook market place. So I booked shipment on Ecomm Express through Shiprocket on 28.10.2021 AWB number is [protected] l, but till now they are not picked up my shipment. When I chat with customer service there is no proper response from their side. Every day they are saying today will pickup but no progress in my shipment. My customer asking every day about their order. This is mental torcher to me.Its shows negative impact on my business. If customer reject my order its loss to me. Ecomm express and Shiprocket customer service is very very very poor. For every message I need to wait for more than 5 minutes after they response they saying same anwer apologies and today will clear the concern. So please take immediate action and suggest pick my shipment as soon as possible.
Thanks & Regards
Jeganraj P

Nov 8, 2021

Complaint marked as Resolved

I booked this on Oct 28th but 12 days gone till now not delivered. Customer order for Deepavali but not yet deliver.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2021

Ecom Express Customer Care's response Dear Jeganraj,

Greetings From Ecom Express.

Thank you for writing to us. Pleased be informed that the delivery of the said shipment has been delayed. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same.

We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

Regards,
Team Ecom Express

Nov 08, 2021

Updated by Jeganraj Ecom Express always copy paste messages. They are not try solve the problem. Just answering like copy paste whatever complaints about them. Is this customer care service or any other. They taking 12 days for delivering shipment till now not delivered. Customer order for Deepavali celebration but I think they deliver for 2022 Deepavali. This is ridiculous.

Verified Support

Nov 18, 2021

Ecom Express Customer Care's response Dear Jeganraj,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

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I am having a pre-paid order AWB number [protected]. The product held at DC since 22nd October 2021 without any delivery attempt was made. As on 30th October the status shown as Shipment Un-delivered delivery attempt to be made. Even it was showing Out of delivery on 23rd October 2021 without any delivery attempt or contacted for delivery and shown as Un-delivered can't be delivered.
It's not the first time I'm facing such issues with ecom express.
deliverydont give any request to reshdule the delivery but the site shown delivery is reschdule as per customer request I feel this like earlier from this service So request to take neccessary steps to improve their service...

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2021

Ecom Express Customer Care's response Dear Carthy,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: TUNI

Company neither responding to my calls nor taking things seriously. They are telling they have send me an otp on my number. But i havent recieved any otp. I have explained and tried to talk with the courier boy several times but he says its policy. I told him to make a call so that i can talk to his executive but he always denies this. I have complaint about and mailed it to them but havent recieved any further replies from them. I tried to contact to customer care service but it did not worked.
Please help me out so that i can get my order as soon as possible. Its urgent.

Order Number : [protected]

PLS PLS PLS resolve this

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2021

Ecom Express Customer Care's response Dear Venkata,

Greetings from Ecom Express

With reference to your query regarding the said tracking number, the said shipment is currently out for delivery and the delivery person may coordinate with you before his visit.

Please confirm if the shipment is undelivered to assist you.

Regards,
Team Ecom Express

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Not recieved my courier yet tracker id is [protected], Can't able to reach your customer care it states that its not a registered number, but i recieved SMS and pin in that number only.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2021

Ecom Express Customer Care's response Dear Vignesh,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Ecom ponnanni

I had ordered products from purple app and I'm yet to receive it. My two packages shows scanned at ponani in the ecom tracker and it has been 2 days ever since that and nothing more. Amazon delivery people are far more responsible and ecom people doesn't even provide phone number. This is very irresponsible and disappointing. Make sure my 2 packages be delivered as soon as possible.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 5, 2021

Verified Support

Dear Roshni,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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