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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Mar 11, 2025

Complaints 6417

Resolved

1266

Unresolved

5151

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 76

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I ordered a product from meesho and they shipped the product by ecom express.
My tracking number is[protected].
When the product came to the delivery location status showed that the shipment is out for delivery...
I was waiting from morning but i didn't got any call from delivery boy.. And the end of the day status shown that consignee requested for future delivery...
I didn't even got any call or any prior information... Then how could i tell them for future delivery...
I contacted their helping number for clarification.. but they couldn't response.
Ecom express making customers fools

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2021

Ecom Express Customer Care's response Dear Ayshi,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I have purchase a product from AMAZON site which was pre paid and sent through Ecom Express .on last 19/10/2021 I received a SMS from Ecom site that my product has been delivered to me and asking for feed back .But said package was not delivered to me. I made complaint on the issue, but till the date issue has not solved .please check

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 5, 2021

Verified Support

Dear Sanjib,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Regards,
Team Ecom Express

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I was ordered a product from meesho... And also I was put return request also ... Ur ecom delivery person only picked my product next day... But I have not received any sms from ur side for return pickuped... ur ecom delivery person also spoke me very rood... Talking very bad laugeuage... Till now not updated my return... Meesho also did not get ur side intimation... I spoke meesho customer support... That team also told me ur not updated any information for that pickup... Pls resolve my issues..as soon as possible...
My meesho product number [protected]
My name... Sangeetha raji
My mobile number [protected]
My address 26, north Street, viruthanganallur, manalmedu, mayiladuthurai, tamilnadu 609202

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2021

Ecom Express Customer Care's response Dear Smraji,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: 16F road new mico layout hongasandra Bangalore Karnataka

Website: Ecomexpress

Ecom delivery peoples are not delivering the product, they are sending wrong pin as message, but not delivering and giving...

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 5, 2021

Verified Support

Dear Parashu,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Gurgaon, Haryana

Hi,

ECOM Express is not delivering my order of shoes despite prepayment.

Please help.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2021

Ecom Express Customer Care's response Dear Manoj,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 11/03/21 at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Madhwanagara , annappa panjurli temple near water tank, kodavoor post .udupi district.

I have ordered a product which is no longer delivered, Delivered Message is 30/102021 come but not delivered this items, please delivered the item and do the needful.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 5, 2021

Verified Support

Dear Swathi,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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FRAUD WITH AWB :[protected]
COURIER COMPANY DOING FRAUD

BEEN 12 DAYS SHIPMENT AT DELIVERY CENTER
SHOWS FAKE REMARKS THAT OUT FOR DELIVERY, BUT ALWAYS NOT DELIVERED

ORDER ALREADY ESCALATED 7 TIMES BUT NOT BEEN SOLVED

WHEN COURIER COMPANY SHOWS OUT FOR DELIVERY, ESCALATED ON NDR SHOWS RESOLVED BUT THEY DONT DELIVER IT.

On 21st fake remarks were mentioned by courier team and after that everyday they playing games

Ecom express customer support care executives always make fake promises to deliver tomorrow, and their tomorrow never comes.

WORST COMPANY WILL NEVER SUGGEST ANY1 FOR ECOM EXPRESS IN MY LIFE

FROM 21ST OCTOBER, ITS 1ST NOV AND TILL NOW COURIER COMPANY IS CHEATING CUSTOMER AND NOT DELIVERING AND NOR THEY CALLING CUSTOMER, WORST WORST WORST SERVICE
PLS HELP SOMEBODY

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Dno 6-109 chatradi vari street ,penugondawest godavari district.534320.

I need the product which I lost due to negligence from delivery persons.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Nov 01, 2021

Updated by chatradi teja Number [protected]

Just passed the time until delivery...

Verified Support

Nov 05, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Order has been out for delivery and received a message on 30/10/2021 but then came a message of inconvenience . Till now O didn't received my order its status is still UNDELIVERED

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 5, 2021

Verified Support

Dear Mani,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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My order not delivered because of OTP issue. As delivery boy informed, OTP already sent to registered mobile number but i did not received. Please solve this issue as soon. Some times we are waiting for order for urgent cases but we cannot get because OTP missing. Please also use alternative way to send the OTP also to Email.

Date - 29/11/2021
Order Status - not delivered.
Item Status - Very urgent.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 5, 2021

Verified Support

Dear Asheerdb,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Ecomm express

I am Jeganraj from Tamilnadu. I owned my menswear showroom showroom. I got shirt order from facebook market place. So I booked shipment on Ecomm Express through Shiprocket on 28.10.2021 AWB number is [protected] l, but till now they are not picked up my shipment. When I chat with customer service there is no proper response from their side. Every day they are saying today will pickup but no progress in my shipment. My customer asking every day about their order. This is mental torcher to me.Its shows negative impact on my business. If customer reject my order its loss to me. Ecomm express and Shiprocket customer service is very very very poor. For every message I need to wait for more than 5 minutes after they response they saying same anwer apologies and today will clear the concern. So please take immediate action and suggest pick my shipment as soon as possible.
Thanks & Regards
Jeganraj P

Nov 8, 2021

Complaint marked as Resolved

I booked this on Oct 28th but 12 days gone till now not delivered. Customer order for Deepavali but not yet deliver.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2021

Ecom Express Customer Care's response Dear Jeganraj,

Greetings From Ecom Express.

Thank you for writing to us. Pleased be informed that the delivery of the said shipment has been delayed. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same.

We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

Regards,
Team Ecom Express

Nov 08, 2021

Updated by Jeganraj Ecom Express always copy paste messages. They are not try solve the problem. Just answering like copy paste whatever complaints about them. Is this customer care service or any other. They taking 12 days for delivering shipment till now not delivered. Customer order for Deepavali celebration but I think they deliver for 2022 Deepavali. This is ridiculous.

Verified Support

Nov 18, 2021

Ecom Express Customer Care's response Dear Jeganraj,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

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I am having a pre-paid order AWB number [protected]. The product held at DC since 22nd October 2021 without any delivery attempt was made. As on 30th October the status shown as Shipment Un-delivered delivery attempt to be made. Even it was showing Out of delivery on 23rd October 2021 without any delivery attempt or contacted for delivery and shown as Un-delivered can't be delivered.
It's not the first time I'm facing such issues with ecom express.
deliverydont give any request to reshdule the delivery but the site shown delivery is reschdule as per customer request I feel this like earlier from this service So request to take neccessary steps to improve their service...

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2021

Ecom Express Customer Care's response Dear Carthy,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: TUNI

Company neither responding to my calls nor taking things seriously. They are telling they have send me an otp on my number. But i havent recieved any otp. I have explained and tried to talk with the courier boy several times but he says its policy. I told him to make a call so that i can talk to his executive but he always denies this. I have complaint about and mailed it to them but havent recieved any further replies from them. I tried to contact to customer care service but it did not worked.
Please help me out so that i can get my order as soon as possible. Its urgent.

Order Number : [protected]

PLS PLS PLS resolve this

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2021

Ecom Express Customer Care's response Dear Venkata,

Greetings from Ecom Express

With reference to your query regarding the said tracking number, the said shipment is currently out for delivery and the delivery person may coordinate with you before his visit.

Please confirm if the shipment is undelivered to assist you.

Regards,
Team Ecom Express

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Not recieved my courier yet tracker id is [protected], Can't able to reach your customer care it states that its not a registered number, but i recieved SMS and pin in that number only.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2021

Ecom Express Customer Care's response Dear Vignesh,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Ecom ponnanni

I had ordered products from purple app and I'm yet to receive it. My two packages shows scanned at ponani in the ecom tracker and it has been 2 days ever since that and nothing more. Amazon delivery people are far more responsible and ecom people doesn't even provide phone number. This is very irresponsible and disappointing. Make sure my 2 packages be delivered as soon as possible.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 5, 2021

Verified Support

Dear Roshni,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Patna

I am having a pre-paid order AWB number [protected]. The product held at DC since 22nd October 2021 without any delivery attempt was made. As on 30th October the status shown as Shipment Un-delivered delivery attempt to be made. Even it was showing Out of delivery on 23rd October 2021 without any delivery attempt or contacted for delivery and shown as Un-delivered can't be delivered.
It's not the first time I'm facing such issues with ecom express delivery and my delivery was returned to seller. But, this time I'm not going to loose it by any extent. So, try to deliver the order asap.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 5, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Akr18's [Complaint's author] reply, Nov 5, 2021

AWB No.: 2804394029.

Akr18's [Complaint's author] reply, Nov 5, 2021

AWB No.: 2804394029.

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Address: Chaudhary Vas bherugadh road Bhatana Tehsil Reodar Dist. Sirohi Rajasthan., Hanuman Mandir Reodar Rajasthan - 307514

Dear sir Ecom Express
This is my order id [protected]. On October 27, I got a call from an executive from Abu Road which is not my pin code area, he said that your parcel has come, then I said that you send us to the tehsil where the address is, then he said it is fine, I will come. But till today no one of your officer came to deliver my parcel, delayed my parcel by 3 days and till date my parcel has not arrived while I have received all other orders, I would like to tell you that this is your poor service even after so much time They are not being shipped, the product has not even arrived in our area from above, till today the product should have come at least in our serviceable area. Will be requested to send me my parcel tomorrow, otherwise keep it with you, we do not want such wasteful and rubbish service. Tomorrow please contact me once on this mobile number [protected].

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2021

Ecom Express Customer Care's response Dear Mangala,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Ria,Simulia, Balasore, 756126

The product was picked up by the courier boy who was from ecom express on 15th october and i also received a call from ecom express in which the was asking my address, where to pick up the product..the product i wanted to return was from meesho ...when i didn't get any update of my pickup and refund, , i contacted meesho customer care..they don't find about my pickup..please i request you to find the courier boy, who picked up my product and don't give any update..i don't know where is the product, but the boy picked up the product

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2021

Ecom Express Customer Care's response Dear Mohapatra,

Greetings from Ecom Express

We regret for the inconvenience cause to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Nov 06, 2021

Updated by Ipi Mohapatra AWB number-[protected]

Verified Support

Nov 11, 2021

Ecom Express Customer Care's response Dear Mohapatra,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same. AWB No which you have already given is incorrect.

Nov 12, 2021

Updated by Ipi Mohapatra Hi
Tracking Id-[protected]

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AWB xxx646872 dt 02.10.2021

Shipment details:
booked on 01.10.2021
picked up on 02.10.2021
reached delivery city on 04.10.2021
but did not deliver and since 15.10.2021 you people are giving new expected delivery dates every day.
On 27.10.2021 the package reached a city in Gujarat @ 06:44 hrs and since then it is lying there only.

current city to delivery city is hardly 150 km. The vendor sent first on 02.10.2021 that you people might have misplaced and he arranged another dispatch that you people are holding with you since 06:44 hrs 27.10.2021.

+2 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2021

Ecom Express Customer Care's response Dear Alpeshvashi,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Nov 12, 2021

Updated by alpeshvashi [protected]

Nov 17, 2021

Updated by alpeshvashi any findings? when can i receive the parcel?

Verified Support

Nov 22, 2021

Ecom Express Customer Care's response Dear Alpeshvashi,

Greetings from Ecom Express!

Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

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My product had been pack 10 days ago but it is never sent out. What am i supposed to do??

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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