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Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Aug 20, 2025
Complaints 6467
Resolved
1268
Unresolved
5199
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Ecom Express reviews & complaints page 76

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H
Harb Altaf
Nov 3, 2021
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Address: Bijbehara anatnag

With due respect I beg to state that from last one month I missed my orders due to Nonseriousness of the employees. I called them, waiting for them five times but still
They kidding with me. Now I request you please pay your important attention so that no one suffer again like me.
Your faithfully
Altaf hussain
Ecom Express customer support has been notified about the posted complaint.
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Dear Altaf,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
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    Shruthi Sanvi
    from Bengaluru, Karnataka
    Nov 3, 2021
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    I have ordered bangals in byravi collections on 29th October 2021 am received delivered message on 1st November 2021 but am not received the stock.
    AWB No [protected]
    Pre-paid Booking (599/-)
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Nov 08, 2021
    Ecom Express Customer Care's response     Dear Shruthi,

    Greetings From Ecom Express.

    Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 11/01/21 at the registered address.

    Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

    Regards,
    Team Ecom Express
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      P
      Preetham0011
      from Warangal, Andhra Pradesh
      Nov 3, 2021
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      Address: warangal
      Website: ECOM EXPRESS

      Hello, dear sir /mam.am complaining about ecom express courior. i have orderder lehenga dress on 21st october. The order was reached to warangal on 26th october but still it was not delivered.i have called to costumer care but there is no response. so please solve this issue.
      Order details
      AWB number [protected]
      Order number [protected]-1-rhu
      Ecom Express customer support has been notified about the posted complaint.
      View replies
      Dear Preetham,

      Greetings from Ecom Express

      We regret for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Team Ecom Express
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        R
        [email protected]
        Nov 3, 2021
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        Ecom Express Executive [protected] PIN 81338 will deliver your Pocket Commerce order [protected]. Pay Rs 750.0(CASH, UPI, Payment Link). Code to refuse is 645322
        Cream printed top and rose quartz colour skirt and black purse
        M side
        Ecom Express customer support has been notified about the posted complaint.
        View replies
        Wrong product delivered . I have complained but I haven't got any response yet
        Reply
        Wrong product delivered. I have completed but I haven't got any response yet.
        Reply
        Dear Roshnijaiswal,

        Greetings from Ecom Express

        Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal. Also we request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Team Ecom Express
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          V
          VIDHYA NAYAK
          Nov 3, 2021
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          Address: Next to MB Bakery, venkatala, 3rd Main Rd, Maruthi Nagar, Yelahanka, Bengaluru, Karnataka 560064

          Worst experience by this courier franchise. From past 10days they holding my parcel and they not able to deliver parcel if we visit personally to office. From 2days they just trying to find out my parcel but status intracking details is updated flase information. They never ever tried to deliver or called. Just updating tracking details as there wish. Manager Mr. Sunil wa very arrogant and rude behaviour with customer who visit to collect pracel. Very careless response will get if we visit office to collect. If they hav man power shortage to deliver, they can handover if we only visit office? Worst experience by this courier service.
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Nov 08, 2021
          Ecom Express Customer Care's response           Dear Vidhya,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
          Nov 10, 2021
          Updated by VIDHYA NAYAK           Adrika Graceful Sarees (Size: Free Size)
          Courier: Ecom Express
          Tracking Number: [protected]
          Tracking Link: https://ecomexpress.in/tracking/?awb_field=[protected]&s=

          I have attached screenshot in last complaint where you can clearly seen all updates including my consignment tracking details. Again I have attached screenshot from 3rd November it's showing not delivered. They not even delivering nor cancelling nor handing over to me when I visited personally.

          Verified Support
          Nov 11, 2021
          Ecom Express Customer Care's response           Dear Vidhya,

          Greetings from Ecom Express!

          Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

          Regards,
          Team Ecom Express
          Nov 14, 2021
          Updated by VIDHYA NAYAK           From past 21days it's in Bangalore but not able to deliver my address. After several complaints they reaching me to deliver. When we visited courier office also they not able to find my parcel. I don't want to receive. Very disappointed by the Worst service
          Verified Support
          Nov 18, 2021
          Ecom Express Customer Care's response           Dear Vidhya,

          Greetings from Ecom Express

          Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.


          Regards,
          Team Ecom Express
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            A
            AFZAL MOHAMMED N.M
            Nov 3, 2021
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            Address: Mettupalayam, Coimbatore

            My order is at delivery center more than 3days, no response from them and there is no response from the customer care.
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Nov 08, 2021
            Ecom Express Customer Care's response             Dear Afzal,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Team Ecom Express
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              C
              Chiranjeevulu Chundru
              Nov 3, 2021
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              I didn't receive the product which I ordered a month ago and it's a prepaid order. I have called customer care many times but there isn't a proper concern for them.
              AWB number [protected]
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Nov 08, 2021
              Ecom Express Customer Care's response               Dear Chiranjeevulu,

              Greetings from Ecom Express!

              Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

              Regards,
              Team Ecom Express
              Verified Support
              Nov 24, 2021
              Ecom Express Customer Care's response               Dear Chiranjeevulu,

              Greetings from Ecom Express!

              Thank you for writing to us. Please be informed that the said shipment is currently untraceable and same is under investigation by our security team for which we need time and once we get a final update. 

              Meanwhile you may contact your shopping portal for assistance.

              Please accept our sincere apologies for the inconvenience caused in this regards.

              Regards,
              Team Ecom Express
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                G
                gulab gulabchand
                Nov 3, 2021
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                My product not deleverd me I pay money 353
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Gulab,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Team Ecom Express
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                  A
                  Ayshi
                  from KOLKATA, West Bengal
                  Nov 2, 2021
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                  I ordered a product from meesho and they shipped the product by ecom express.
                  My tracking number is[protected].
                  When the product came to the delivery location status showed that the shipment is out for delivery...
                  I was waiting from morning but i didn't got any call from delivery boy.. And the end of the day status shown that consignee requested for future delivery...
                  I didn't even got any call or any prior information... Then how could i tell them for future delivery...
                  I contacted their helping number for clarification.. but they couldn't response.
                  Ecom express making customers fools
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 08, 2021
                  Ecom Express Customer Care's response                   Dear Ayshi,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
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                    S
                    sanjib patikar
                    Nov 2, 2021
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                    I have purchase a product from AMAZON site which was pre paid and sent through Ecom Express .on last 19/10/2021 I received a SMS from Ecom site that my product has been delivered to me and asking for feed back .But said package was not delivered to me. I made complaint on the issue, but till the date issue has not solved .please check
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Sanjib,

                    Greetings From Ecom Express.

                    Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                    Regards,
                    Team Ecom Express
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                      S
                      smraji2006
                      from Mayiladuthurai, Tamil Nadu
                      Nov 2, 2021
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                      I was ordered a product from meesho... And also I was put return request also ... Ur ecom delivery person only picked my product next day... But I have not received any sms from ur side for return pickuped... ur ecom delivery person also spoke me very rood... Talking very bad laugeuage... Till now not updated my return... Meesho also did not get ur side intimation... I spoke meesho customer support... That team also told me ur not updated any information for that pickup... Pls resolve my issues..as soon as possible...
                      My meesho product number [protected]
                      My name... Sangeetha raji
                      My mobile number [protected]
                      My address 26, north Street, viruthanganallur, manalmedu, mayiladuthurai, tamilnadu 609202
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 08, 2021
                      Ecom Express Customer Care's response                       Dear Smraji,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
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                        P
                        Parashu1993
                        Nov 2, 2021
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                        Address: 16F road new mico layout hongasandra Bangalore Karnataka
                        Website: Ecomexpress

                        Ecom delivery peoples are not delivering the product, they are sending wrong pin as message, but not delivering and giving...
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Parashu,

                        Greetings from Ecom Express

                        Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Team Ecom Express
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                          M
                          MANOJ MAL
                          from Delhi, Delhi
                          Nov 2, 2021
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                          Address: Gurgaon, Haryana

                          Hi,

                          ECOM Express is not delivering my order of shoes despite prepayment.

                          Please help.
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 08, 2021
                          Ecom Express Customer Care's response                           Dear Manoj,

                          Greetings From Ecom Express.

                          Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 11/03/21 at the registered address.

                          Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                          Regards,
                          Team Ecom Express
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                            S
                            Swathi Palan
                            Nov 2, 2021
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                            Address: Madhwanagara , annappa panjurli temple near water tank, kodavoor post .udupi district.

                            I have ordered a product which is no longer delivered, Delivered Message is 30/102021 come but not delivered this items, please delivered the item and do the needful.
                            Ecom Express customer support has been notified about the posted complaint.
                            View replies
                            Dear Swathi,

                            Greetings from Ecom Express

                            Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
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                              Y
                              yjcars1
                              Nov 1, 2021
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                              FRAUD WITH AWB :[protected]
                              COURIER COMPANY DOING FRAUD

                              BEEN 12 DAYS SHIPMENT AT DELIVERY CENTER
                              SHOWS FAKE REMARKS THAT OUT FOR DELIVERY, BUT ALWAYS NOT DELIVERED

                              ORDER ALREADY ESCALATED 7 TIMES BUT NOT BEEN SOLVED

                              WHEN COURIER COMPANY SHOWS OUT FOR DELIVERY, ESCALATED ON NDR SHOWS RESOLVED BUT THEY DONT DELIVER IT.

                              On 21st fake remarks were mentioned by courier team and after that everyday they playing games

                              Ecom express customer support care executives always make fake promises to deliver tomorrow, and their tomorrow never comes.

                              WORST COMPANY WILL NEVER SUGGEST ANY1 FOR ECOM EXPRESS IN MY LIFE

                              FROM 21ST OCTOBER, ITS 1ST NOV AND TILL NOW COURIER COMPANY IS CHEATING CUSTOMER AND NOT DELIVERING AND NOR THEY CALLING CUSTOMER, WORST WORST WORST SERVICE
                              PLS HELP SOMEBODY
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 05, 2021
                              Ecom Express Customer Care's response                               Dear Sir/Mam,

                              Greetings From Ecom Express.

                              Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

                              Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                              Regards,
                              Team Ecom Express
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                                C
                                chatradi teja
                                Nov 1, 2021
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                                Address: Dno 6-109 chatradi vari street ,penugondawest godavari district.534320.

                                I need the product which I lost due to negligence from delivery persons.
                                Ecom Express customer support has been notified about the posted complaint.
                                Nov 01, 2021
                                Updated by chatradi teja                                 Number [protected]

                                Just passed the time until delivery...
                                Verified Support
                                Nov 05, 2021
                                Ecom Express Customer Care's response                                 Dear Sir/Mam,

                                Greetings from Ecom Express

                                Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                Regards,
                                Team Ecom Express
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                                  M
                                  M Mani mani
                                  Nov 1, 2021
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                                  Order has been out for delivery and received a message on 30/10/2021 but then came a message of inconvenience . Till now O didn't received my order its status is still UNDELIVERED
                                  Ecom Express customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Mani,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Team Ecom Express
                                  Reply
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                                    A
                                    asheerdb
                                    Nov 1, 2021
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                                    My order not delivered because of OTP issue. As delivery boy informed, OTP already sent to registered mobile number but i did not received. Please solve this issue as soon. Some times we are waiting for order for urgent cases but we cannot get because OTP missing. Please also use alternative way to send the OTP also to Email.

                                    Date - 29/11/2021
                                    Order Status - not delivered.
                                    Item Status - Very urgent.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Asheerdb,

                                    Greetings from Ecom Express

                                    Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Team Ecom Express
                                    Reply
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                                      J
                                      Jeganraj
                                      from Namagiripettai, Tamil Nadu
                                      Nov 1, 2021
                                      Resolved
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                                      Resolved

                                      Address: Ecomm express

                                      I am Jeganraj from Tamilnadu. I owned my menswear showroom showroom. I got shirt order from facebook market place. So I booked shipment on Ecomm Express through Shiprocket on 28.10.2021 AWB number is [protected] l, but till now they are not picked up my shipment. When I chat with customer service there is no proper response from their side. Every day they are saying today will pickup but no progress in my shipment. My customer asking every day about their order. This is mental torcher to me.Its shows negative impact on my business. If customer reject my order its loss to me. Ecomm express and Shiprocket customer service is very very very poor. For every message I need to wait for more than 5 minutes after they response they saying same anwer apologies and today will clear the concern. So please take immediate action and suggest pick my shipment as soon as possible.
                                      Thanks & Regards
                                      Jeganraj P
                                      Nov 8, 2021
                                      Complaint marked as Resolved 
                                      I booked this on Oct 28th but 12 days gone till now not delivered. Customer order for Deepavali but not yet deliver.
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 05, 2021
                                      Ecom Express Customer Care's response                                       Dear Jeganraj,

                                      Greetings From Ecom Express.

                                      Thank you for writing to us. Pleased be informed that the delivery of the said shipment has been delayed. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same.

                                      We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

                                      Regards,
                                      Team Ecom Express
                                      Nov 08, 2021
                                      Updated by Jeganraj                                       Ecom Express always copy paste messages. They are not try solve the problem. Just answering like copy paste whatever complaints about them. Is this customer care service or any other. They taking 12 days for delivering shipment till now not delivered. Customer order for Deepavali celebration but I think they deliver for 2022 Deepavali. This is ridiculous.
                                      Verified Support
                                      Nov 18, 2021
                                      Ecom Express Customer Care's response                                       Dear Jeganraj,

                                      Greetings From Ecom Express.

                                      Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

                                      Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                                      Regards,
                                      Team Ecom Express
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                                        C
                                        Carthy
                                        Nov 1, 2021
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                                        I am having a pre-paid order AWB number [protected]. The product held at DC since 22nd October 2021 without any delivery attempt was made. As on 30th October the status shown as Shipment Un-delivered delivery attempt to be made. Even it was showing Out of delivery on 23rd October 2021 without any delivery attempt or contacted for delivery and shown as Un-delivered can't be delivered.
                                        It's not the first time I'm facing such issues with ecom express.
                                        deliverydont give any request to reshdule the delivery but the site shown delivery is reschdule as per customer request I feel this like earlier from this service So request to take neccessary steps to improve their service...
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 05, 2021
                                        Ecom Express Customer Care's response                                         Dear Carthy,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,
                                        Team Ecom Express
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