Ecom Express Complaints & Reviews

Company neither responding to my calls nor taking things seriously. They are telling they have send me an otp on my number. But i havent recieved any otp. I have explained and tried to talk with the courier boy several times but he says its policy. I told him to make a call so that i can talk to his executive but he always denies this. I have complaint about and mailed it to them but havent recieved any further replies from them. I tried to contact to customer care service but it did not worked.
Please help me out so that i can get my order as soon as possible. Its urgent.

Order Number : [protected]

PLS PLS PLS resolve this

Not recieved my courier yet tracker id is [protected], Can't able to reach your customer care it states that its not a registered number, but i recieved SMS and pin in that number only.

I had ordered products from purple app and I'm yet to receive it. My two packages shows scanned at ponani in the ecom tracker and it has been 2 days ever since that and nothing more. Amazon delivery people are far more responsible and ecom people doesn't even provide phone number. This is very irresponsible and disappointing. Make sure my 2 packages be delivered as soon as possible.

I am having a pre-paid order AWB number [protected]. The product held at DC since 22nd October 2021 without any delivery attempt was made. As on 30th October the status shown as Shipment Un-delivered delivery attempt to be made. Even it was showing Out of delivery on 23rd October 2021 without any delivery attempt or contacted for delivery and shown as Un-delivered can't be delivered.
It's not the first time I'm facing such issues with ecom express delivery and my delivery was returned to seller. But, this time I'm not going to loose it by any extent. So, try to deliver the order asap.

Dear sir Ecom Express
This is my order id [protected]. On October 27, I got a call from an executive from Abu Road which is not my pin code area, he said that your parcel has come, then I said that you send us to the tehsil where the address is, then he said it is fine, I will come. But till today no one of your officer came to deliver my parcel, delayed my parcel by 3 days and till date my parcel has not arrived while I have received all other orders, I would like to tell you that this is your poor service even after so much time They are not being shipped, the product has not even arrived in our area from above, till today the product should have come at least in our serviceable area. Will be requested to send me my parcel tomorrow, otherwise keep it with you, we do not want such wasteful and rubbish service. Tomorrow please contact me once on this mobile number [protected].

The product was picked up by the courier boy who was from ecom express on 15th october and i also received a call from ecom express in which the was asking my address, where to pick up the product..the product i wanted to return was from meesho ...when i didn't get any update of my pickup and refund, , i contacted meesho customer care..they don't find about my pickup..please i request you to find the courier boy, who picked up my product and don't give any update..i don't know where is the product, but the boy picked up the product

AWB xxx646872 dt 02.10.2021

Shipment details:
booked on 01.10.2021
picked up on 02.10.2021
reached delivery city on 04.10.2021
but did not deliver and since 15.10.2021 you people are giving new expected delivery dates every day.
On 27.10.2021 the package reached a city in Gujarat @ 06:44 hrs and since then it is lying there only.

current city to delivery city is hardly 150 km. The vendor sent first on 02.10.2021 that you people might have misplaced and he arranged another dispatch that you people are holding with you since 06:44 hrs 27.10.2021.

My product had been pack 10 days ago but it is never sent out. What am i supposed to do??

I got a call from Ecom express [protected]-name Prakash he sd the product is fault, damage, Bad quality and he sd once you cancel the order they are asking OTP you share with me like that way he asking, .

Note-dnt share the otp once you got order 1st conform the our side otp its correct

My parcel was packed on 18th October and it has been more than 10 days but it was never send out. It always shows pickup failed and now it only shows parcel packed. It has been so long. Do something about it...it is from mumbai and it's destination is churachandpur.

Sir

This is Jothibasu from Erode, Tamilnadu. On 8th October 2021, I made transaction in the jio mart, my money has been debited from my account but transaction failed. Still now I didn't receive any amount from the ecom express.

Here with I attached the message which I received during the time.

Rs.217.88 spent on POS/Ecom using IB Debit card on 08/10/21 13:59 at Paytm Noida from Ac:XXX066161. Bal:5666.54...

Booked a shipment by my shopping portal on 6 th october but still not reached at destination . Awb no- [protected]. Still shipment rto lock..

Dear team,
I ordered and item pick up from the seller 6th oct 2021, and parcel is come to my location as shown your site as 14th oct 2021. 16Th oct at 5.33pm delivery boy call and say today is not possible to delivery due some reason and i agreed with him.After that there was no phn call and no contact. 27Th oct, mailed them regarding my issue. After that day on 28th oct again one call came but this time they never say any word just put the call on hold and the time duration was more than 1 mint. Same thing happend again same dy.
After that on 29th oct 2021 now status shows that shipment rto locked revoked.
I need my ordered product as soon as possible.

my awb no. is [protected]

I ordered phone from Amazon and they provided a 10 digit ecom express tracking I'd but when I tried to trace my product on ecom express's site, it shows invalid AWB.
Clearly there is something fishy.

Hii sir I am an ex employee of ECOM express mnb DC branch my name is Avikash Sharma and my employee code is dp28777 today mnb DC depinder pal Singh has removed my name because I tell him to remove my name but he is also hold my payment what us the reason to hold my payment ravinder sir has mail akhil sir to hold payment so sir transfer my payment in my account early to early because I am sick so I cannot go to office so send my payment to my account early to early

My order no 2375053_ 2617763 from WoW skin craft is not delivered.. they didn't attempt single time and no one called me.. but the package was returned saying I'm not available to accept the package.. It's an prepaid order.. this is the second time they are doing this to me..

Every time when I order something on flipkart, it delivers through Ecom Express. Delivery boys of it, do not come to door step and ask us to go to end of our town which is more feasible for them to return back from that location. Its not feasible for me to do so. Simply why we order online, because we do not need to go out to buy it. when we ask them to deliver at home they deny and deliver the prepaid parcels on anyshop in my town.
This is rediculous.

Hello,
I got out for delivery package sms at 21 oct morning. I called delivery agent and request him to deliver it as soon as possible..then he said he has product and deliver it today(21oct)...but after that he didn't call me back or nor he delivered product until i call him back then he told that he did not have my product..and then ask Me for delivering it on next day..i said ok to it..but after sometime he send me below sms...

Your F1INFOSERVICES order AwB [protected] no was undelivered as you refused to accept it. For further instructions, click http://ecxp.in/?q=[protected] - ECOM EXPRESS

I called ecom customer care then they said that my product will not be delivered as you shipping company have hold on it

I do not refuse my order why these people giving wrong information about this?. I want to know that my product is safe or not and when will be delivered .i strongly believe that they have lost my product as now from past 7 day i am calling them and asking about deliver it but they are just providing false information and saying they will deliver it but today 28th oct again i have got same msg that customer refuse to take its order... again this people are not going to deliver my product ..

I do not refuse my order why these people giving wrong information about this?. I want to know that my product is safe or not and when will be delivered .

I have ordered a product on 12 October 2021 and till now since 18th oct there is not a single update that where my product is it’s prepaid and whenever I called CUSTOMER care they only said to wait wait and wait and now today on 28th October 2021 it showed it will be delivered but no I did not received a single notification or a message from ECOM regarding its delivery
Tracking ID: [protected]
This is such a ### service provided here kwhere the CUSTOMER is made to pay money ist and then no order is delivered on time
Help me getting either my product or my money back

Your service is soo poor! I'm trying to return my product from myntra. (It's been 7 days). Your courier boy didn't call me first and i got a message that my pic up has been failed!! And then I tried many times but no response and just a message of not picking up my package! Then one day a boy from ecom called me and said he was on his way for pick up but he didn't come. Then I tried to contact ecom's customer care number but failed. Then I found a number of their and called them many times. Every time they are saying that today we will pick up your package and ending up with an stupid excuse for not coming over here.

Wow!! What a great service you are providing!! 👏👏