Ecom Express Complaints & Reviews

My product had been pack 10 days ago but it is never sent out. What am i supposed to do??

I got a call from Ecom express [protected]-name Prakash he sd the product is fault, damage, Bad quality and he sd once you cancel the order they are asking OTP you share with me like that way he asking, .

Note-dnt share the otp once you got order 1st conform the our side otp its correct

My parcel was packed on 18th October and it has been more than 10 days but it was never send out. It always shows pickup failed and now it only shows parcel packed. It has been so long. Do something about it...it is from mumbai and it's destination is churachandpur.

Sir

This is Jothibasu from Erode, Tamilnadu. On 8th October 2021, I made transaction in the jio mart, my money has been debited from my account but transaction failed. Still now I didn't receive any amount from the ecom express.

Here with I attached the message which I received during the time.

Rs.217.88 spent on POS/Ecom using IB Debit card on 08/10/21 13:59 at Paytm Noida from Ac:XXX066161. Bal:5666.54...

Booked a shipment by my shopping portal on 6 th october but still not reached at destination . Awb no- [protected]. Still shipment rto lock..

Dear team,
I ordered and item pick up from the seller 6th oct 2021, and parcel is come to my location as shown your site as 14th oct 2021. 16Th oct at 5.33pm delivery boy call and say today is not possible to delivery due some reason and i agreed with him.After that there was no phn call and no contact. 27Th oct, mailed them regarding my issue. After that day on 28th oct again one call came but this time they never say any word just put the call on hold and the time duration was more than 1 mint. Same thing happend again same dy.
After that on 29th oct 2021 now status shows that shipment rto locked revoked.
I need my ordered product as soon as possible.

my awb no. is [protected]

I ordered phone from Amazon and they provided a 10 digit ecom express tracking I'd but when I tried to trace my product on ecom express's site, it shows invalid AWB.
Clearly there is something fishy.

Hii sir I am an ex employee of ECOM express mnb DC branch my name is Avikash Sharma and my employee code is dp28777 today mnb DC depinder pal Singh has removed my name because I tell him to remove my name but he is also hold my payment what us the reason to hold my payment ravinder sir has mail akhil sir to hold payment so sir transfer my payment in my account early to early because I am sick so I cannot go to office so send my payment to my account early to early

My order no 2375053_ 2617763 from WoW skin craft is not delivered.. they didn't attempt single time and no one called me.. but the package was returned saying I'm not available to accept the package.. It's an prepaid order.. this is the second time they are doing this to me..

Every time when I order something on flipkart, it delivers through Ecom Express. Delivery boys of it, do not come to door step and ask us to go to end of our town which is more feasible for them to return back from that location. Its not feasible for me to do so. Simply why we order online, because we do not need to go out to buy it. when we ask them to deliver at home they deny and deliver the prepaid parcels on anyshop in my town.
This is rediculous.

Hello,
I got out for delivery package sms at 21 oct morning. I called delivery agent and request him to deliver it as soon as possible..then he said he has product and deliver it today(21oct)...but after that he didn't call me back or nor he delivered product until i call him back then he told that he did not have my product..and then ask Me for delivering it on next day..i said ok to it..but after sometime he send me below sms...

Your F1INFOSERVICES order AwB [protected] no was undelivered as you refused to accept it. For further instructions, click http://ecxp.in/?q=[protected] - ECOM EXPRESS

I called ecom customer care then they said that my product will not be delivered as you shipping company have hold on it

I do not refuse my order why these people giving wrong information about this?. I want to know that my product is safe or not and when will be delivered .i strongly believe that they have lost my product as now from past 7 day i am calling them and asking about deliver it but they are just providing false information and saying they will deliver it but today 28th oct again i have got same msg that customer refuse to take its order... again this people are not going to deliver my product ..

I do not refuse my order why these people giving wrong information about this?. I want to know that my product is safe or not and when will be delivered .

I have ordered a product on 12 October 2021 and till now since 18th oct there is not a single update that where my product is it’s prepaid and whenever I called CUSTOMER care they only said to wait wait and wait and now today on 28th October 2021 it showed it will be delivered but no I did not received a single notification or a message from ECOM regarding its delivery
Tracking ID: [protected]
This is such a ### service provided here kwhere the CUSTOMER is made to pay money ist and then no order is delivered on time
Help me getting either my product or my money back

Your service is soo poor! I'm trying to return my product from myntra. (It's been 7 days). Your courier boy didn't call me first and i got a message that my pic up has been failed!! And then I tried many times but no response and just a message of not picking up my package! Then one day a boy from ecom called me and said he was on his way for pick up but he didn't come. Then I tried to contact ecom's customer care number but failed. Then I found a number of their and called them many times. Every time they are saying that today we will pick up your package and ending up with an stupid excuse for not coming over here.

Wow!! What a great service you are providing!! 👏👏

My courier was delivered on 24 October and I didn't received the courier and whenever I am calling their customers executive they are just fooling us .

My package has reached patiala day before yesterday and there is still no update. It is in the nearest hub but still not out for delivery. My product ID is [protected]

I had ordered a kurtis but when I opened it, it was just 2 old cheap saaree. I PAID 1299 COD to delivery man. After I opened it, It was fraud product. I even called delivery man, but he had already marked it DELIVERED. I don't want this product, those fraudster needs to learn a lesson otherwise they will keep doing it to others. The Awb number is [protected]. Kindly please take action.

My order in pharmeasy says shipment is on hold contact customer care and when I track there is no update since yesterday pls help me with this issue

My complain against your pickup excutive Mr.Kamlesh Kumar form Azamgarh.As per the company norms the pickup of product that's only cellphone not any other accessories.I already told him to not pick up any accessories of the cellphone instead he takes the battery of cellphone at the time of pick up. When my cellphone relaced at the time of delivery, I didn't get the battery with the cellphone.So kindly concern the urges and do the needful to provide me with the battery and also please trained your employees as regarding norms of your company therefore suggest them to listen what customer says...
AWB no.[protected]
Krishna rai
[protected]

In meesho, I ordered bed protector, in messho app it shows items was been delivered but still I didn't receive any product..
It was a prepaid order..
Order Number- [protected]_1_ylz
AWB Number- [protected]

Dear Receiver,
I have received a parcel from Ecom Express last Sunday and since I was waiting for a product delivery from meesho i gave Rs. 598 to the delivery boy and received the parcel and soon after receiving I had found that it was from a fraudulent dealer and the dress was damaged and torned compleately I just contacted the delivery guy bt he already marked it as delivered and I lost my money for no reason and I got the actual product delivery from meesho on the very next day that is why I'm framing this complaint for your attention please do enquire the same and make necessary arrangements for sending my money back through the same channel.
Yours Sincerely
Neha Lloyd