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www.ecomexpress.in
1.8
Updated: Aug 20, 2025
Complaints 6463
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1266
Unresolved
5197
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Ecom Express reviews & complaints page 79

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T
Thiya Gopi
from COIMBATORE, Tamil Nadu
Oct 25, 2021
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I have ordered kurti from the premium bazar through ecom express. The product is very low in quality. Hence I need to return the product and need the refund.
Ecom Express customer support has been notified about the posted complaint.
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Dear Thiya,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly contact your shopping portal to assist you on the same.

Regards,
Team Ecom Express
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    Shubho619
    Oct 25, 2021
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    Delivery boy was asking me to come to far place from my home for a return order.
    My area is Yoganagar Gua, Jharkhand
    Ecom Express customer support has been notified about the posted complaint.
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    Dear Shubho,

    We are extremely sorry for the experience you’ve been facing with our delivery agent, we will surely get this investigated. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

    Regards,
    Team Ecom Express
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      L
      L Jothibasu
      from Erode, Tamil Nadu
      Oct 25, 2021
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      Sir

      This is Jothibasu from Erode, Tamilnadu. On 8th October 2021, I made transaction in the jio mart, my money has been debited from my account, but transaction failed. Still now I didn't receive any from your side.

      Below that I mentioned the details which I received message

      Rs.217.88 spent on POS/Ecom using IB Debit card on 08/10/21 13:59 at Paytm Noida from Ac:XXX066161. Bal:5666.54 CR -IndianBank
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Oct 28, 2021
      Ecom Express Customer Care's response       Dear Jothibasu,

      Greetings from Ecom Express.

      Thank you for writing to us. We request you to contact JioMart to assist you on the same. Kindly write back to us in case of further assistance.

      Regards,
      Team Ecom Express
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        S
        Sanskruti Ahinave
        Oct 25, 2021
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        Address: Shop No.11, Gangadhar Nagar CHS, Shantivan, Opp. cosmos Bank, Borivali East, Mumbai, Maharashtra 400066
        Website: shopper_goods_store_001

        I'm Sanskruti Ahinave
        I had purchased some products worth 3000₹ from shopper_goods_store_001 Instagram account.
        I had given them my information so they delivered the products via ecomexpress delivery services.I gave the money to the delivery boy and opened my product, but the product was old used saree(fake)., so I requested the delivery boy to take the product back, but he refused and ran away.The day after I called the customer service of ecomexpress delivery services but they didn't give me any information about the pick up centre nor anything related to the delivery boy.
        Hence, I am filling a complaint against them, I hope you'll help me in this regard asap.
        +1 photos
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        Oct 28, 2021
        Ecom Express Customer Care's response         Dear Sanskruti,

        Greetings from Ecom Express

        Please accept our sincere apologies for the inconvenience caused. We request you to contact your shopping portal to assist you on the same. Kindly write back to us in case of further assistance.

        Regards,
        Team Ecom Express
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          K
          Kanthasenthil
          from Peravurani, Tamil Nadu
          Oct 25, 2021
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          Picked my parcel, but not in update and no response

          Good morning sir, I have booked a kiaaron saree from meesho. Which was delivered to me on 13th October.On same day I placed a return pick up. Because of product quality. Ecom express courier partner has collected the product on 14 th October, But not updated as picked up. It's been a 10 days which I had no idea, since 14 th October to 24 th October till date, I'm calling meesho customer care regarding status of picked up and everyday they...
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          F
          fairy1810
          from kottayam, Kerala
          Oct 25, 2021
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          Address: 55/364-pulickaparambil,illickal,kuzhithar road,near thattungal temple,olassa P.O kottayam.
          Website: ecomexpress.in

          I have not got my order which was supposed to be delivered on 20/10/21.I have raised my complaint on 22/10/21. still, It is not addressed. My AWB number is [protected], order number:[protected].
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          Dear Sir/Mam,

          Greetings from Ecom Express.

          Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

          Regards,
          Team Ecom Express
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            R
            Rohit Savaj
            Oct 25, 2021
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            Address: 54 Manipur greens socirty, Bopal to Sanand road, Manipur village, Ahmedabad

            Xaomi order number: [protected] (attachment: Xaomi 01.png)
            Ecom express tracking number: [protected] (attachment: Ecom 01.png)

            I order redmi "Mi Earphones Basic (with in-built mic) Blue" on 14th Oct 2021. My order tracking id is [protected] and my order expected delivery date is 20th Oct 2021. On 24th Oct sent me a message undelivered as you were not available (I was available and no call from delivery person). I don't understand why my order is delayed? Here flipkart and amazon services are far better than ecom express courier service. Please contact to ecom courier center
            +2 photos
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Oct 28, 2021
            Ecom Express Customer Care's response             Dear Rohit,

            Greetings from Ecom Express

            Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.


            Regards,
            Team Ecom Express
            Nov 09, 2021
            Updated by Rohit Savaj             @Ecom Express Customer Care second time this happened that no one call at the time of delivery and got message that "Undelivered" finally initiated request for full refund. Third class service and i am strongly not satisfied or never recommend to anyone in future. please improve
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              S
              Shivi..
              Oct 25, 2021
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              I placed an order from meesho app and it's been appx. 25 days. The tracking link of ecom express looks totally fake. They show that order is out for delivery and by the evening the status is updated as undelivered. And this is not the story of only one time, this thing has happened 5-6 times for the same order. They don't have even a person to take complaints or queries of customer about their order . The worst customer care service I ever recieved from anyone. I called so many times and posted so many queries but I got no response from them. I want answer and my order now as soon as possible . This is unbearable behaviour of yours. I am not going to order anymore with this much disappointing service.
              Ecom Express customer support has been notified about the posted complaint.
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                S
                Sudhanshusinghrajput
                Oct 25, 2021
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                Address: GMD-8/B, Near Committee centre, Bokaro Thermal, Jharkhand,829107

                Around 7 to 8 days the delivery boy called daily and saying sorry sir we can't deliver your parcel to your address because it's 2-3 Km in short he denied to deliver the parcel...
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Sudhanshu,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Team Ecom Express
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                  S
                  Suhail010
                  Oct 25, 2021
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                  Address: Waskura near new bridge sumbal

                  My above mentioned product order no. Is not delivered yet.tge estimated date was on 22 Oct . please deliver my product on the given adress as soon as possible.
                  That will be your most kindness
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Suhail,

                  Greetings from Ecom Express

                  Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                  Regards,
                  Team Ecom Express
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                    M
                    Malaykalbartta
                    Oct 24, 2021
                    Resolved
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                    Resolved

                    Address: Amarpur, Paharpur

                    I tracked my order and saw that it was in Nanoor Ecom Express office on 14th October. It was supposed to be delivered to me on 19th October but Ecom Express courier boy did not deliver me till 25th October.Ecom Express courier service is very bad and poor
                    +1 photos
                    Oct 27, 2021
                    Complaint marked as Resolved 
                    shipment order has canceled the order without delivery as per his wish
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 26, 2021
                    Ecom Express Customer Care's response                     Dear Malaykalbartta,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Team Ecom Express
                    Oct 27, 2021
                    Updated by Malaykalbartta                     shipment order has canceled the order without delivery as per his wish

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                      S
                      Shambhavi09
                      from Munger, Bihar
                      Oct 24, 2021
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                      Address: Haweli kharagpur ,Munger, RAMAYAN BHAWAN,IB road ,near Multipurpose school
                      Website: Ecomexpress

                      My product is not delivered, the delivery boy is not picking up my calls and puts my call on call on hold.Very insensitive of the company to keep such delivery boys who are so much arrogant and have other jobs as well
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 08, 2021
                      Ecom Express Customer Care's response                       Dear Shambhavi,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
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                        S
                        Sindhuja S M
                        from Chennai, Tamil Nadu
                        Oct 24, 2021
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                        Address: Sriperumbudur

                        While tracking it showed me that it was delivered but I never received any call and I didn't receive my order
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Sindhuja,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Team Ecom Express
                        Reply
                        Sindhuja S M's [Complaint's author] reply, Oct 27, 2021
                        AWB 2822 537 318
                        Still no response
                        Reply
                        Dear Sindhuja,

                        Greetings from Ecom Express

                        We regret for the inconvenience caused. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                        Regards,
                        Team Ecom Express
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                          J
                          Jupil Basumatary
                          Oct 24, 2021
                          Resolved
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                          Resolved

                          Address: Bongaigaon ecom express

                          Madarchod hai delivery boy, 4 times out of delivery dikha raha he lekin deliver hi nei karta hai. Benchod Bongaigaon ecom express, Assam .
                          Oct 24, 2021
                          Complaint marked as Resolved 
                          Done
                          Ecom Express customer support has been notified about the posted complaint.
                          View replies
                          Plz redeliver my order the delivery boy Manju is very worst

                          Delivery boy is rude and don't deliver the parcel. Bongaigaon ecom express, Assam - Comment #3916942 - Image #0
                          Reply
                          Ecom Express Customer Care's response, Nov 12, 2021
                          Verified Support
                          Dear Pavankumar,

                          Greetings from Ecom Express!

                          Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery.

                          Regards,
                          Team Ecom Express
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                            C
                            Chatradi Naga Babu
                            Oct 24, 2021
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                            Delivery has not reached me till 24 th oct.
                            No Communication with me to delivery the product.(formally called once and then not delivered as per talk)
                            No office opening.
                            Without any contact how can I got my delivery.

                            Awb code-[protected]

                            Contact number [protected]/[protected]
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 26, 2021
                            Ecom Express Customer Care's response                             Dear Chatradi,

                            Greetings from Ecom Express

                            Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                            Regards,
                            Team Ecom Express
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                              S
                              Snmalik
                              from Kulgam, Jammu and Kashmir
                              Oct 24, 2021
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                              Address: New Delhi

                              Name Shahnawaz Ahmad Malik
                              Customer ID 18380
                              Ecom Express customer support has been notified about the posted complaint.
                              Oct 24, 2021
                              Updated by Snmalik                               Product I received is not that I ordered
                              Oct 24, 2021
                              Updated by Snmalik                               The product which I received is not that I ordered
                              Verified Support
                              Oct 26, 2021
                              Ecom Express Customer Care's response                               Dear Snmalik,

                              Greetings from Ecom Express

                              Thank you for writing to us. we request you to kindly coordinate with your shopping Portal for assistance.

                              Regards,
                              Team Ecom Express
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                                M
                                Maitri Kolapagol
                                Oct 24, 2021
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                                Address: Gurugrm haryana
                                Website: Ecom express

                                Low quality matirial i want my money
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Maitri,

                                Greetings from Ecom Express

                                Thank you for writing to us. We request you to kindly coordinate with your shopping Portal for assistance.

                                Regards,
                                Team Ecom Express
                                Reply
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                                  J
                                  Juman Sarma
                                  Oct 24, 2021
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                                  Address: Hatigaon , Guwahati ,Assam ,India

                                  On 28th Oct I ordered a product but till now I have not received my order and now it's close to one month . On 14th Oct there was a single delivery attempt but unfortunately I was not home so I told to reattempt delivery on 16th Oct . Now it has been more than a week that I have not received my parcel . The delivery boy didn't even contacted me nor tried to deliver my parcel . Now the tracking status shows RTO Initiated ... Wtf a month waiting for my parcel and now it's being returned to origin ?!?! I want my parcel anyhow and should not return back . Atleast you should try to deliver 3 attempts but that also didn't happen . Worst service ever . I am really disappointed . If this ecomexpress really have any kind of responsibility towards the customers then deliver my product by today or tomorrow anyhow and should not return back .
                                  My AWB - [protected]
                                  Tracking ID[protected]
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 26, 2021
                                  Ecom Express Customer Care's response                                   Dear Juman,

                                  Greetings from Ecom Express

                                  Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                  Regards,
                                  Team Ecom Express
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                                    A
                                    Anup231
                                    from Kolkata, West Bengal
                                    Oct 23, 2021
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                                    I ordered on 10 Oct and today is 23rd October I don't get my order. Very bad customer service and don't even get call from their side
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 26, 2021
                                    Ecom Express Customer Care's response                                     Dear Anup,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Team Ecom Express
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                                      T
                                      Tasty Preprations
                                      Oct 23, 2021
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                                      Worst courier service. You can see from the tracking the package have received the mother station on 13th and 16th it's shown as out for delivery. on 16th they called me and said that we are not delivering today and will deliver whenever they came this route. All other services except Ecom have given good service till date. It's the worst service and while reading their reviews I have seen it happen to many customers. Now it's showing RTO
                                      +1 photos
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 26, 2021
                                      Ecom Express Customer Care's response                                       Dear Sir/Mam,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
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