Ecom Express Complaints & Reviews

Address: bommasandra,bangalore

Website: ecom express

Hi my name is ajay lama. today 25/10/21 i received a call from the delivery boy of ecom express near dmart bommasandra, bangalore. all my details were put correctly along with the adress.i was so planned done fraud by ecom express. i was given fake product by this courier service and scamed an amount of rs_1249/- before deliverying the item the call was connecting with the delivery boy but once i paid the money his call became not reachable. ecom express please take back your ### waste item and return back my money..

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2021

Ecom Express Customer Care's response Dear Ajay,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly contact your shopping portal to assist you on the same.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ecom Express Private Limited Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037, India

I have opened a bank account on NiyoX bank(Partnered with Equitas). And I have scheduled for full KYC on 18th August 2021. KYC partner is ECOM Express. On the 18th the ECOM Express called me and said that he will not come on that he will come on the next day. And again on 19th August, he had done the same thing. He is doing this every day since the 30th of August, 2021. Today is 25th October, today also I scheduled KYC but no agent did not come even no one called me. So, now I am very much frustrated. My KYC should be done by tomorrow or 26th October for sure. Bank - NiyoX (Partnered with Equitas)
A/C name - Rittick Mandal
A/C number (last 4 digits) - 8801
Registered Phone Number - [protected]

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 28, 2021

Verified Support

Dear Nilanjan,

Greetings from Ecom Express.

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express

Reply

Nilanjan89's [Complaint's author] reply, Oct 28, 2021

They didn't provide any AWB or tracking I'd for the same. It's just the NiyoX bank(Partnered with Equitas) partnered with Ecom for their Full KYC process. And you guys didn't come to my location. I am scheduling since 2 months. But no one came from your side.

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 11, 2021

Verified Support

Dear Nilanjan,

Please share any request number or any pin code shared on your registered number with date to assist you. You can also contact your service provider to get the tracking details starting with 10

Regards,
Team Ecom Express

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Delhi

Delivery Agent of Ecom Express Courier, Avinash Mahatre Mob number [protected] didn't deliver my parcel (Consignment number [protected]) on 23 Oct 21. Delivery Agent sent the parcel back to Wardha. In place of coming to my address Delivery Agent Avinash Mahatre went to Koradi and he told me on phone to collect the parcel from Koradi. I am still waiting for my parcel. When I told Delivery Agent Avinash Mahatre that I would complain against him if he doesn't deliver my parcel then he told that he didn't bother for any complaint against him. It was very shocking reply to me. I am waiting for my parcel having medicine for myself and my wife and Delivery Agent didn't bother whether we fall sick without medicine. I don't know how such heartless, careless and negligent Delivery Agent are not removed from job by Ecom Express Courier. Is Ecom Express not having any care for its esteemed Customers ?

Oct 26, 2021

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express.

Please accept our sincere apologies for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express

Verified Support

Oct 28, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Please be informed that your shipment No [protected] delivered on 26th October 2021. Kindly write back to us in case of further assistance.

Regards,
Team Ecom Express

View replies

S

SV Creative

Nov 9, 2021

Ecom express not delivered my orders since 20 days onwards I am contacted Ecom customer care lot of times They said we are rasing complaint ur orders will be delivered soon but still today it's not delivered yet my orders still at Ecom delivery center still I am waiting from my orders delivery even I am contacted Ecom hub at my home town directly with AWB numbers careless nd negligence staff no value for customers they denined to handover my orders to me still I am waiting for my orders delivery

Reply

SV Creative's reply, Nov 9, 2021

Please kindly solve my issue deliver my orders soon

Ecom Express Customer Care's response, Nov 12, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

Ecom Express Customer Care's response, Nov 23, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

Helpful

1 other people found this review helpful

1 found this helpful

1 Comment

Post your Comment

Comment Guidelines

I ordered puma football shoe but I got a fake one which is not even puma
It's a fake shoe

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 28, 2021

Verified Support

Dear Malek,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly contact your shopping portal to assist you on the same.

Regards,
Team Ecom Express

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have ordered kurti from the premium bazar through ecom express. The product is very low in quality. Hence I need to return the product and need the refund.

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 28, 2021

Verified Support

Dear Thiya,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to kindly contact your shopping portal to assist you on the same.

Regards,
Team Ecom Express

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Delivery boy was asking me to come to far place from my home for a return order.
My area is Yoganagar Gua, Jharkhand

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 28, 2021

Verified Support

Dear Shubho,

We are extremely sorry for the experience you’ve been facing with our delivery agent, we will surely get this investigated. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Sir

This is Jothibasu from Erode, Tamilnadu. On 8th October 2021, I made transaction in the jio mart, my money has been debited from my account, but transaction failed. Still now I didn't receive any from your side.

Below that I mentioned the details which I received message

Rs.217.88 spent on POS/Ecom using IB Debit card on 08/10/21 13:59 at Paytm Noida from Ac:XXX066161. Bal:5666.54 CR -IndianBank

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2021

Ecom Express Customer Care's response Dear Jothibasu,

Greetings from Ecom Express.

Thank you for writing to us. We request you to contact JioMart to assist you on the same. Kindly write back to us in case of further assistance.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Shop No.11, Gangadhar Nagar CHS, Shantivan, Opp. cosmos Bank, Borivali East, Mumbai, Maharashtra 400066

Website: shopper_goods_store_001

I'm Sanskruti Ahinave
I had purchased some products worth 3000₹ from shopper_goods_store_001 Instagram account.
I had given them my information so they delivered the products via ecomexpress delivery services.I gave the money to the delivery boy and opened my product, but the product was old used saree(fake)., so I requested the delivery boy to take the product back, but he refused and ran away.The day after I called the customer service of ecomexpress delivery services but they didn't give me any information about the pick up centre nor anything related to the delivery boy.
Hence, I am filling a complaint against them, I hope you'll help me in this regard asap.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2021

Ecom Express Customer Care's response Dear Sanskruti,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to contact your shopping portal to assist you on the same. Kindly write back to us in case of further assistance.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Good morning sir, I have booked a kiaaron saree from meesho. Which was delivered to me on 13th October.On same day I placed a return pick up. Because of product quality. Ecom express courier partner has collected the product on 14 th October, But not updated as picked up. It's been a 10 days which I had no idea, since 14 th October to 24 th October till date, I'm calling meesho customer care regarding status of picked up and everyday they...

Helpful

2 other people found this review helpful

2 found this helpful

1 Comment

Address: 55/364-pulickaparambil,illickal,kuzhithar road,near thattungal temple,olassa P.O kottayam.

Website: ecomexpress.in

I have not got my order which was supposed to be delivered on 20/10/21.I have raised my complaint on 22/10/21. still, It is not addressed. My AWB number is [protected], order number:[protected].

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 28, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express.

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 54 Manipur greens socirty, Bopal to Sanand road, Manipur village, Ahmedabad

Xaomi order number: [protected] (attachment: Xaomi 01.png)
Ecom express tracking number: [protected] (attachment: Ecom 01.png)

I order redmi "Mi Earphones Basic (with in-built mic) Blue" on 14th Oct 2021. My order tracking id is [protected] and my order expected delivery date is 20th Oct 2021. On 24th Oct sent me a message undelivered as you were not available (I was available and no call from delivery person). I don't understand why my order is delayed? Here flipkart and amazon services are far better than ecom express courier service. Please contact to ecom courier center

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2021

Ecom Express Customer Care's response Dear Rohit,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

Nov 09, 2021

Updated by Rohit Savaj @Ecom Express Customer Care second time this happened that no one call at the time of delivery and got message that "Undelivered" finally initiated request for full refund. Third class service and i am strongly not satisfied or never recommend to anyone in future. please improve

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I placed an order from meesho app and it's been appx. 25 days. The tracking link of ecom express looks totally fake. They show that order is out for delivery and by the evening the status is updated as undelivered. And this is not the story of only one time, this thing has happened 5-6 times for the same order. They don't have even a person to take complaints or queries of customer about their order . The worst customer care service I ever recieved from anyone. I called so many times and posted so many queries but I got no response from them. I want answer and my order now as soon as possible . This is unbearable behaviour of yours. I am not going to order anymore with this much disappointing service.

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: GMD-8/B, Near Committee centre, Bokaro Thermal, Jharkhand,829107

Around 7 to 8 days the delivery boy called daily and saying sorry sir we can't deliver your parcel to your address because it's 2-3 Km in short he denied to deliver the parcel...

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 26, 2021

Verified Support

Dear Sudhanshu,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Waskura near new bridge sumbal

My above mentioned product order no. Is not delivered yet.tge estimated date was on 22 Oct . please deliver my product on the given adress as soon as possible.
That will be your most kindness

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 28, 2021

Verified Support

Dear Suhail,

Greetings from Ecom Express

Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Amarpur, Paharpur

I tracked my order and saw that it was in Nanoor Ecom Express office on 14th October. It was supposed to be delivered to me on 19th October but Ecom Express courier boy did not deliver me till 25th October.Ecom Express courier service is very bad and poor

Oct 27, 2021

Complaint marked as Resolved

shipment order has canceled the order without delivery as per his wish

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2021

Ecom Express Customer Care's response Dear Malaykalbartta,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Oct 27, 2021

Updated by Malaykalbartta shipment order has canceled the order without delivery as per his wish

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Haweli kharagpur ,Munger, RAMAYAN BHAWAN,IB road ,near Multipurpose school

Website: Ecomexpress

My product is not delivered, the delivery boy is not picking up my calls and puts my call on call on hold.Very insensitive of the company to keep such delivery boys who are so much arrogant and have other jobs as well

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2021

Ecom Express Customer Care's response Dear Shambhavi,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Sriperumbudur

While tracking it showed me that it was delivered but I never received any call and I didn't receive my order

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 26, 2021

Verified Support

Dear Sindhuja,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Reply

Sindhuja S M's [Complaint's author] reply, Oct 27, 2021

AWB 2822 537 318

S

Sindhuja S M

from Chennai, Tamil Nadu

Nov 5, 2021

Still no response

Reply

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Nov 10, 2021

Verified Support

Dear Sindhuja,

Greetings from Ecom Express

We regret for the inconvenience caused. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

Reply

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Bongaigaon ecom express

Madarchod hai delivery boy, 4 times out of delivery dikha raha he lekin deliver hi nei karta hai. Benchod Bongaigaon ecom express, Assam .

Oct 24, 2021

Complaint marked as Resolved

Done

Ecom Express customer support has been notified about the posted complaint.

View replies

P

Pavankumar46

from Bengaluru, Karnataka

Nov 5, 2021

Plz redeliver my order the delivery boy Manju is very worst

Reply

Ecom Express Customer Care's response, Nov 12, 2021

Verified Support

Dear Pavankumar,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery.

Regards,
Team Ecom Express

Helpful

4 other people found this review helpful

4 found this helpful

1 Comment

Post your Comment

Comment Guidelines

Delivery has not reached me till 24 th oct.
No Communication with me to delivery the product.(formally called once and then not delivered as per talk)
No office opening.
Without any contact how can I got my delivery.

Awb code-[protected]

Contact number [protected]/[protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2021

Ecom Express Customer Care's response Dear Chatradi,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi

Name Shahnawaz Ahmad Malik
Customer ID 18380

Ecom Express customer support has been notified about the posted complaint.

Oct 24, 2021

Updated by Snmalik Product I received is not that I ordered

Oct 24, 2021

Updated by Snmalik The product which I received is not that I ordered

Verified Support

Oct 26, 2021

Ecom Express Customer Care's response Dear Snmalik,

Greetings from Ecom Express

Thank you for writing to us. we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

Ecom Express Complaints & Reviews

File a complaint to Ecom Express

Ecom Express reviews & complaints page 79

Fake order

Post your Comment

Ecom Express Delay in services

Post your Comment

Did not deliver consignment number 2828497972

Post your Comment

Fake shoe

Post your Comment

Defective kurti

Post your Comment

Delivery boy misbehave for returning

Post your Comment

Amount debited from my account transaction failed

Post your Comment

Product infringement

Post your Comment

Picked my parcel, but not in update and no response

Order not delivered despite multiple approaches

Post your Comment

DELAY order from ecom express without any call or message confirmation

Post your Comment

Not delivering my order from appx. a month

Post your Comment

Prestige PRM 5.0 Roti and Khakhra maker

Post your Comment

Order no. 2043511366 not delivered yet

Post your Comment

The people at Ecom Express Shift are not ordering me as they please

Post your Comment

Product not delivered and delivery boy not picking up calls

Post your Comment

I didn't receive my order

Post your Comment

Delivery boy is rude and don't deliver the parcel. Bongaigaon ecom express, Assam

Post your Comment

Product not reached and no good service contact.

Post your Comment

Product I received is not that I ordered

Post your Comment

Related businesses