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Ecom Express Complaints & Reviews

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Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 80

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R
Ravi kumar@12
Oct 23, 2021
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Address: Village Bhatkeshri , jalalpur ,chapra Saran

My order [protected] is not deliver to me, it's too late by delivery boy, please make it deliver to my address as possible soon
Ecom Express customer support has been notified about the posted complaint.
Dear Ravi,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express
Dear Ravi,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.


Regards,
Team Ecom Express
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    R
    rajatranjan30
    from Dhanbad, Jharkhand
    Oct 23, 2021
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    Address: 10th Floor, Ambience Tower II, Ambience Island, Gurugram, Haryana – 122002 (India)
    Website: www.EPFO.GOV.in

    While Activating my UAN in EPFO Portal my name and DOB is showing mismatch..
    I was working as Finance and Accounts Executive at Ranchi - Jharkhand. My employee code was - E4114 and Employee ID - [protected]. My joining date was[protected] and last date of working was[protected]..
    Since i am unable to activate my UAN in EPFO portal due to mismatch in Name and Date of Birth.
    Hence it is requested to kindly resolve the issue so that i can activate my UAN in EPFO Portal
    Ecom Express customer support has been notified about the posted complaint.
    Dear Rajat,

    Thank you for writing to us. We have forwarded your request to the HR department. Request you to get in touch with our HR team on ([protected]@ecomexpress.in) for assistance.

    Regards,
    Team Ecom Express
    rajatranjan30's [Complaint's author] reply, Oct 28, 2021
    Please send the email ID of HR since it is not showing in your reply.. It is coming as [email protected]..
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      R
      Rrs4245
      Oct 23, 2021
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      I ordered products from smytten..4 of the products were delivered on 20.10.2021. 1Product ([protected]) was to be delivered on 21.10.2021 bt i received a msg that i refused to accept the product.. bt i didnt even receive any call or msg from the alloted delivery person. I notified tat i didnt refuse the product. I got msg tat delivery has been planned t other day.. bt still didnt get any call from their alloted employee. The shipment has not yet delivered and nw it shows as OFD locked. How is it right to state that i refused the product when t employee has not even contacted me. Kindly resolve the issue and deliver the product as soon as possible.
      Ecom Express customer support has been notified about the posted complaint.
      Dear Sir/Mam,

      Greetings from Ecom Express

      Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.


      Regards,
      Team Ecom Express
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        P
        Praj jagdale
        from Pune, Maharashtra
        Oct 23, 2021
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        Address: Shanti-chandra heights besides hems international school near swami vivekananda hospital dyanada colony Dange chowk

        On 7/10/2021 I ordered a shirt. The estimated delivery date was 18/ 10 . On 12/ 10 delivery boy called me but I was unable to take a call. After that I asked for reschedule delivery. But after that no one called me from ecom express . They are showing wrong status that customer refused to accept the delivery and they are but the truth is that no one called me . I used to get message from ecom express that u will get ur delivery today and I kept waiting but no one called me. When I used to call them for filing a complaint they are saying that all our executives are busy. This is so unsatisfactory. Service is not good at all. And today in order status it is showing that RTO lock Shipment. Plz do the needful and deliver the order as soon as possible
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        Oct 26, 2021
        Ecom Express Customer Care's response
        Dear Praj,

        Greetings from Ecom Express

        Sorry for inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Team Ecom Express
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          S
          SOUNDARYA BUSANABOINA
          Oct 22, 2021
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          Address: UNDI ,west Godavari, Andhra Pradesh

          AWB Number: [protected]
          This product is not received now I am tracking today shipment rto locked .
          Please help me my product give me please
          Ecom Express customer support has been notified about the posted complaint.
          Dear Soundarya,

          Greetings from Ecom Express

          We regret for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
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            M
            Monalisha padhi
            Oct 22, 2021
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            Address: At keonjhar758001
            Website: @ecomexpress

            I want to return this product and I want my money back as soon as possible
            Ecom Express customer support has been notified about the posted complaint.
            Dear Monalisha,

            Greetings from Ecom Express

            Request you to kindly contact your shopping portal for change your product.

            Regards,
            Team Ecom Express
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              H
              Hemant kumar Bordoloi
              Oct 22, 2021
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              I have ordered a product from amazon on 4th october.It was shipped by Ecom express.The product has not delivered yet.It almost taking one month to deliver.Product has arrived in Guwahati on 13th october but i have not seen any move from the last location Guwahati.What is the problem behind this matter? I am very upset with Ecom Express delivery service.Why the product still not delivered to my location(Morigaon).Kindly Solve the issue.
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Oct 25, 2021
              Ecom Express Customer Care's response
              Dear Hemant,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Team Ecom Express
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                S
                S. Nandhini
                Oct 22, 2021
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                Address: Vasan nagar 16th cross, rettaivaikal, Vayalar road, Trichy

                I have order one product in meesho and it has come but the product was damaged so I have exchanged it and it has shipped by the company of ecom express but still now I didn't receive the product in my hand I have many time called customer care but they didn't took the call they didn't respond itself I am gave money too now I am struggling to get my money when I am tracked it is telling undeliverable and unlocatable very worst ecom express very bad in meesho experience
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Oct 25, 2021
                Ecom Express Customer Care's response
                Dear Nandhini,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Team Ecom Express
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                  T
                  Thay Rwanghmeih
                  Oct 22, 2021
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                  Address: Mahabali

                  I have order jean pants but it delivered different long pants so i would like to ask u to refund my money
                  Ecom Express customer support has been notified about the posted complaint.
                  Dear Sir/Mam,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
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                    S
                    santhu1287
                    Oct 22, 2021
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                    I have ordered 2 products and they are going to be delivered through ecom express. I am waiting for a long time and I got no response from them. I have called multiple times and they reply the same always i.e. to wait for sometime... The expected time of order already passed and i want my order urgently but the company isn't providing services as expected. I hope my complaint helps me to get my delivery soon.
                    Ecom Express customer support has been notified about the posted complaint.
                    Dear Santhu,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Team Ecom Express
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                      M
                      Maddie s
                      Oct 22, 2021
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                      Address: P66 type v rnde colony Kalas Dighi Pune, Vishrantwadi

                      I have been waiting for my product which I ordered on 7th October but have not received it till date that is 22nd October.
                      In track your order its showing rto shipment lock now. Please help me get my order.
                      +2 photos
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 28, 2021
                      Ecom Express Customer Care's response
                      Dear Maddie,

                      Greetings from Ecom Express.

                      We regret for the inconvenience caused. We request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                      Regards,
                      Team Ecom Express
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                        S
                        Subrata Guria
                        Oct 22, 2021
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                        It's a matter of disguise that companies like ECOM Express have come under the evil shadow o[censored]nethical work culture. I believe the foundation of a courier company is the trust between the customer and the delivery executive but I was wrong.

                        I, Subrata Guria was waiting for a parcel since 14th October 2021( Order No : [protected], AWB NO: [protected] ). After so much delay or laziness, I got a call from a delivery executive on 20th October and he confirmed to me that he is coming to deliver that package within 5 minutes. So I started waiting beside the main door but after one and half hours when I called the same person he didn't pick up, and in the evening I got one SMS that my package is undelivered because " Customer not available".

                        Now I don't know what should I say. Surely I will get my money back as ECOM express manifested an RTO request. But what about time, expectation, and trust?

                        Kindly answer if you have any.
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 01, 2021
                        Ecom Express Customer Care's response
                        Dear Subrata,

                        Greetings from Ecom Express

                        Please accept our sincere apologies for the inconvenience caused due to shipment not delivered to you. As discussed the shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for the refund.

                        Regards,
                        Team Ecom Express
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                          S
                          SRUSHTI P
                          Oct 21, 2021
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                          I have ordered oswaal books since 7 days back and they are going to be delivered through ecom express. Since it is the 8th day I am waiting and I got no response from them. I have called there more than 3 times and they reply the same always i.e. to wait for more 2 days... The expected time of order already passed and i want my order urgently but the company isn't providing services as expected. I hope my complaint helps me to get my delivery soon.
                          Ecom Express customer support has been notified about the posted complaint.
                          Dear Srushti,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Team Ecom Express
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                            R
                            rohit5923
                            from Hyderabad, Andhra Pradesh
                            Oct 21, 2021
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                            I ordered a product and they shipped the product by ecom express.
                            My tracking number is [protected]
                            When the product came to the delivery location status showed that the shipment is out for delivery...
                            I was waiting from morning but i didn't got any call from delivery boy.. And the end of the day status shown that consignee requested for future delivery...
                            I didn't even got any call or any prior information... Then how could i tell them for future delivery...
                            I contacted their helping number for clarification.. Without clarifying the issue he was being rude...
                            Trust me this is the worst thing and the worst one I have ever seen
                            Ecom Express customer support has been notified about the posted complaint.
                            Dear Rohit,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
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                              U
                              urja temani
                              Oct 21, 2021
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                              Website: ecom express

                              My order was to be delivered by ecom express, the worst delivery service provider. I wish i had a choice to choose from whom i want to receive my order. They themselves don’t deliver the product and later write the wrong reason. Seriously? My AWB number[[protected]] came out for delivery but never reached me. Didn’t receive any call from the delivery person. It's been a long time I have ordered the product from Khadims but haven't received. But it’s showing RTO lock. And now Shipment RTO lock. What is this?
                              Request you the please return the product and issue my refund.
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 25, 2021
                              Ecom Express Customer Care's response
                              Dear Sir/Mam,

                              Greetings from Ecom Express

                              Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                              Regards,
                              Team Ecom Express
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                                R
                                RAJEEV UPADHY
                                Oct 21, 2021
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                                Delivery boy are so rude my delivery not delivered by econ Express
                                And hold my delivery
                                Boycott this type of delivery service
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 25, 2021
                                Ecom Express Customer Care's response
                                Dear Rajeev,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Team Ecom Express
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                                  cj mohan
                                  Oct 21, 2021
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                                  The subject order was sent by the seller vide Air Way Bill:[protected] on 11.10.21 from Kolkotta and as per tracking infotmation it reached the destination Office of Ecom Express at 6.20 am on 16.10.2021. On 16.10.21 I received an SMS on my registered mobile ([protected]) informing that Ecom Express Executive ([protected] PIN 99418) will deliver my Kartrocket pre-paid shipment [protected] today also informing the share code. The same day I received a call from +[protected] at 2.19pm enquiring the address details and informed the courier parcel will be delivered on that day. At 7.26pm I received another sms saying that they are unable to deliver the order on that day and will try to deliver on 17.10.21(Monday) But till date I have not received the courrier parcel. When I tried everal times till now, to contact the courrier EE Executive I am only getting a message that I am not calling from a Registered mobile. Yesterday (20.10.21) when I contacted The Ecom Express customer Sevice Section they appologised for the undue delay the assured they will deliver the parcel before 8pm yesterday. Nothing has happened so far and now.
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 25, 2021
                                  Ecom Express Customer Care's response
                                  Dear Mohan,

                                  Greetings From Ecom Express.

                                  Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 10/24/21 at the registered address.

                                  Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                                  Regards,
                                  Team Ecom Express
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                                    S
                                    Oct 21, 2021
                                    Resolved
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                                    Resolved

                                    Address: BISHALGARH
                                    Website: Ecom Express

                                    I had placed an order through oswaal books of tracking id-[protected], and they had shipped it through ecom express on 29th of september, 9 th of oct it was out for delivery but when i called delivery boy he said that due to technical issue we are unable to then i waited for few days and finally raised a compain in ecom express customer service, they said that it would be deliverd by 18th of oct but it got rto lock wow excellent service ecom . Sell your company you should have same on yourselves.
                                    +2 photos
                                    Oct 22, 2021
                                    Complaint marked as Resolved 
                                    I got delivery
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 26, 2021
                                    Ecom Express Customer Care's response
                                    Dear Swarup,

                                    Greetings From Ecom Express.

                                    Thank you for writing to us. Sorry for inconvenience caused. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 10/25/21 at the registered address.

                                    Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                                    Regards,
                                    Team Ecom Express
                                    I got the wrong product
                                    I got another product
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                                      Khitija
                                      Oct 21, 2021
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                                      My nykaa order Awb [protected] was supposed to be delivered on 18 but no attempts was made to deliver it. I later get notifications that my order has been undelivered because I wasn't available. I asked for delivery on 19 but they haven't delivered it yet (21.10.21). When I called on the number given on the site, the call was declined from their point. I need the parcel urgently, please look into the matter.
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Dear Khitija,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
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                                        Gurnain Singh
                                        Oct 21, 2021
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                                        My order with awb number [protected] is not yet delivered as it was expected to deliver on 17th of oct and it is showing delivery lock -77 what shoul i do now
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Dear Gurnain,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,
                                        Team Ecom Express
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