Ecom Express Complaints & Reviews

Website: Meesho

I have ordered my product on 5th October and it was undelivered because I couldn't answer the delivery call as I my phone was on silent. Later I changed my delivery date to next day but it wasn't delivered so I called customer care they again changed the delivery date to 15 and again it was not delivered then again I called and they changed the delivery date to today. But when I track my order, it's showing as shipment RTO. I really don't know how more long should I wait. The main problem is I already paid for it, so im more concerned. I either want my product or my money. Please help!

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Aurangabad

Please tell me how can I contact delivery man, I am very tensed.
Ask if you want any information

Oct 18, 2021

Complaint marked as Resolved

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 20, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Hi Team,

I need to report a concern related to rude and arrogant behaviour of Delivery boy. I received my parcel today Shipment number - [protected].

My Mother dropped a bag from first floor which was connected to a rope, so that the delivery boy can put the parcel in the bag. He rudely spoke to my mother and was saying that you are supposed to come down and pick the parcel. My mother was cooking and I was in a office conference call and hence dropped the bag to save time.

I asked the delivery boy what is his concern in taking few steps and putting the parcel in bag, he started abusing me and was very much arrogant.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 19, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Please accept our apology for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Dear ecom express
I recd a sms stating " YOUR POCKET COMMERCE ORDER AWB [protected] WAS UNDELIVERED AS I REFUSED TO ACCEPT IT"

This is absolute false and your delivery person never called to deliver.
Do ask him to call me and deliver it on Monday after 12.30 pm.
Details as per sms recd
Courier no [protected]
Executive: [protected]
Order no in second sms: 40038307
Do call me and clarify the same
My contact no [protected]
Regards,
Aradhana Surve
Panvel

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 19, 2021

Verified Support

Dear Aradhana,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

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The product came to the delivery location status showed that the shipment is out for delivery...
I was waiting from 4 days but i didn't got any call from delivery boy.. And the end of the day status shown that consignee requested for future delivery...
I didn't even got any call or any prior information... Then how could i tell them for future delivery...
They are not even responding to my calls

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 19, 2021

Verified Support

Dear Sid,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Regards,
Team Ecom Express

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Address: JAMUNA

P[protected]
see status.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 19, 2021

Verified Support

Dear Shatodru,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I had ordered a camera style coffee mug from Cennet enterprise on meesho on 11th October. I paid online ₹160 for it through google pay. The estimated delivery time is 25th October. But I got the delivery today. It was a soap dispenser instead of the coffee mug. There was no packing. I received a wrong & tampered product which was totally different than what I had ordered. The status in meesho is still showing it is being shipped & yet to be delivered. I want my refund back ASAP. I have sufficient proofs to show everything needed. I just want my money back ASAP. Help.

Nov 20, 2021

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 19, 2021

Verified Support

Dear Namasya,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Ecom express( Rashmi Kumari)delievery boy Durgesh

Website: Facebook messenger

The delievery boy took full payment and there is no option to return and refund on company website ..Not satisfied need to return the product and refund payment

Ecom Express Executive [protected] PIN 0121 will deliver your ONLINE order [protected]. Pay Rs 2500.0(CASH, UPI, Payment Link). Code to refuse is 197221

Your AwB [protected] is delivered to Manish .Click to give feedback http://ecxp.in/?q=[protected] - ECOM EXPRESS

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Oct 17, 2021

Updated by Maneesharma Only table delivered entire payment of 2500 rs taken ..Table itself faulty ..need refund ..owner on fb messenger not attending messages

Verified Support

Oct 19, 2021

Ecom Express Customer Care's response Dear Maneesharma,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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The shipment no[protected] is not delivered has put a status OFD lock in the tracking page . The delivery never called us or reach us he is doing fraud, the delivery location area is also not a Covid 19 area. All fraud is being done by the delivery guy. I need the parcel to get delivered by today.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 19, 2021

Verified Support

Dear Aishik,

Greetings from Ecom Express

Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Kundapur,udupi district,karnataka-576201

My order is being updated as undelivered in ecom express tracking link and says couldnot contact the customer.i want my order as soon as possible

+1 photos

Oct 18, 2021

Complaint marked as Resolved

Order has been delivered now

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2021

Ecom Express Customer Care's response Dear Sapthami,

Greetings From Ecom Express.

Thank you for confirmation regarding the shipment delivery. You can write to us at [protected]@ecomexpress.in in case of any further assistance.

Regards,
Team Ecom Express

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Address: Nanoor district birbhum, westbengal, pin 731301

Sir I Mafijul islam from khujutipara birbhum westbengal pin 731215.
One valueable percel riched in ecom express dated 15/10/2021 time 11:11am but the courier company still now not delivered I call them but replies me we didn't found the percel.
Please take a action for early delivery.
And also say you please improve the system of delivery for best service and good will.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2021

Ecom Express Customer Care's response Dear Mafijul,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. With reference to your query regarding the said tracking number, the said shipment is currently out for delivery and the delivery person may coordinate with you before his visit.

Please confirm if the shipment is undelivered to assist you.

Regards,
Team Ecom Express

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I ordered a keychain from mango people shop website and it was supposed to arrive on 13th and it still has not been delivered despite being 5 days after. The customer service says that the product has been rto locked and now I have to personally contact the seller. The service is very bad and I wish I could choose another shipment service but sadly the sellers chose this. It was a gift for a relative and now it’s too late and I hope to receive it anytime soon.This is very dissapointing…
Awb number : [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2021

Ecom Express Customer Care's response Dear Safwana,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. With reference to your query regarding the said tracking number, the said shipment is currently out for delivery and the delivery person may coordinate with you before his visit.

Please confirm if the shipment is undelivered to assist you.

Regards,
Team Ecom Express

Oct 20, 2021

Updated by Safwana Sajeed Yes the shipment is still undelivered and I was told by the customer support to coordinate again with the seller due to an RTO lock ???? I was not contacted by any delivery person and I have yet to receive the product…

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Safwana Sajeed

Oct 20, 2021

Yes the shipment is still undelivered …
There has been another lock added and I had to contact the seller again
This is very dissapointing

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The product came ahead of time and I wasn't in house so I wasn't able to receive it. I thought I can get it next day when they try to re-deliver it but I still haven't received any message from the ecom service and when I try to track my order [protected] it's in undelivered status. I'm also unable to contact the person for the delivery of the order.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 19, 2021

Verified Support

Dear Rosaline,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I have placed order on Flipkart. Which as to be delivered by 12 th Oct 2021
But there was no any attempt, when I contacted the hub they told that it has been off lock and it is returning to the address

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Madhusudha1234

Oct 18, 2021

No one responded regarding this

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 19, 2021

Verified Support

Dear Madhusudha,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Chintamani nager lane no.7 hadapsar pune

Sry to say that but not working properly. It take to much time. I order on 25 sep but yet not received. When I called customer care they told me order you eill recived but when. I order was in only lock and unlock process. Please check and confirm. And give me my order.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2021

Ecom Express Customer Care's response Dear Vishakha,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I have not received my order . As it says under shipping policy order will be delivered in 6-7 days . And it's been 10+days and I have not received yet. The order contains book and I have exams on 22 October 2021 and I need urgently those books otherwise I will fail . Please deliver it to me before 19 October, 2021 it's an urgent request plz shipped my order . As fast as you can do it before 19 October 21 . Please I am requesting you

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 19, 2021

Verified Support

Dear Kishlay,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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The delivery agent is not delivering my product order number [protected], instead mentioning remarks that undelivered it's been 3 days now.

I am getting agent's number in message on which I continuously trying many times in past 3 Days but either he is disconnecting my calls or putting the same on hold an in conference.

He is never replying me.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2021

Ecom Express Customer Care's response Dear Indu,

Greetings From Ecom Express.

Thank you for writing to us. We regret for the delay in delivery. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 17 Oct, 2021, 17:53 at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Razole ecom express

I ordered on Amazon one product, it is not delivered during the given time. They said it may be late due to unavoidable circumstances and other reasons, I track the order in ecom express it is near to my village 10 km it stopped since 2 days.
Very bad customer service

Ecom Express customer support has been notified about the posted complaint.

Oct 16, 2021

Updated by jaisai allu I ordered on Amazon one product, it is not delivered during the given time. They said it may be late due to unavoidable circumstances and other reasons, I track the order in ecom express it is near to my village 10 km it stopped since 2 days.
Very bad customer service

Verified Support

Oct 19, 2021

Ecom Express Customer Care's response Dear Jaisai,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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My adress is bluedart express ltd . Which is very famous courier in kurukshetra . You delivery boy daily attempts my courier but not delivering may be he doing intentionally because I am working in other compatition courier company so pls do needful . He didn't try to call on me . I am very upset of this type of service

Name Mukesh jodha
Tracking I'd [protected]
Ph no [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2021

Ecom Express Customer Care's response Dear Mukesh,

Greetings From Ecom Express.

Thank you for writing to us. We regret for the delay in delivery. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 19 Oct, 2021, 13:03 hrs at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Malshiras

Delivery guides from malshiras ecom not delivering product, they just send out of delivery messages and evening that, undeliverable bcz you are available which is wrong, they didn’t even came to deliver product

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Ankit Ghumatkar

Oct 16, 2021

Your FLIPKART order AwB [protected] was undelivered as you were not available - ECOM EXPRESS

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indu nagi

Oct 16, 2021

I am also suffering with same with my shipment number [protected].

Really these people are making our lives hell.

Someone should have to take a serious action against these delivery guys.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 18, 2021

Verified Support

Dear Ankit,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 82

Not delivered

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Order not delivered but message came that it is delivered

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Rude Behaviour of Delivery Boy

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Courier order no 8912472965

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8946681267

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Product remain 3 days near me but not delivered.

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Wrong product delivered, status showing undelivered in meesho I want my refund back ASAP.

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Product delivered that too in faulty condition ..payment taken without showing actual product..Need to return the product and refu

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Shipment no-622232660 not delivered

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Status-undelivered.AWB NO-8944478903

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Parcel delivery to much delay AWB no 2794253560

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Shipment of Keychain

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My product hasn't been delivered

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Ecom express ofd lock

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Not recieve within time

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Delay in online order Shipping

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Delivery agent is not delivering my product and putting remarks undelivered

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Not delivering at right time

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Order rejection without knowledge

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Not delivering order

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