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1.8
Updated: Mar 11, 2025
Complaints 6417
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1266
Unresolved
5151
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Ecom Express reviews & complaints page 83

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N
Nishanth6
from Kottayam, Kerala
Oct 16, 2021
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Address: Kottayam

Very sad to say that it was worst delivery company ever i seen . My product from flipkart reached at the nearest hub on 9/10/2021 and the exact delivery date was 12/10/2021 still now 16/10/2021 i don't get my product .They were so irresponsible and not attending phone calls .It was very irritating i have already registered an complaint in flipkart . I want immediate action against this if the product not deliver today i don't buy that . Such an irresponsible company and staff ever seen
+1 photos
Ecom Express customer support has been notified about the posted complaint.
Oct 16, 2021
Updated by Nishanth6 The AWG [protected]
Oct 18, 2021
Updated by Nishanth6 The ecom express not responded yet
Verified Support
Oct 19, 2021
Ecom Express Customer Care's response Dear Nishanth,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express
Verified Support
Oct 19, 2021
Ecom Express Customer Care's response Dear Nishanth,

Greetings from Ecom Express

Kindly ignore the previous message.

Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Regards,
Team Ecom Express
Verified Support
Oct 26, 2021
Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express
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    S
    Shubham23kls
    from Vijaypur, Uttarakhand
    Oct 16, 2021
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    Address: House No:36,Ward No:6 Vijaypur pin:184120 Distcc Samba ,Jammu and kashmir, Near J&k bank

    Respected Sir/Mam,
    I want to know what are you doing guys first of all my product is shipped on 11 it usually takes 2 to 3 days to deliver but there is no status update till 14 october after that it has been in anantnag which means its dislocated from the actual root as my delivery pincode is in jammu.After that it took 3 day to send my product from anantnag to sringar which just took 2hours by road .NOW DELIVERY DATE IS OVER YOU GUYS ARE FOOLING THE CUSTOMER TAKE ACTION AND DELIVER MY PRODUCT AS SOON AS POSSIBLE AND DO NOT EVEN DARE TO CANCEL MY PRODUCT OTHERWISE YOU WILL HAVE TO FACE VAROIUS CONSEQUENCES.MY AWB NUMBER IS [protected].
    Ecom Express customer support has been notified about the posted complaint.
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      S
      S. Kingdom's
      Oct 16, 2021
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      Address: Lanji,

      My order awb no. Is--[protected]
      Please delivered my order
      +1 photos
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Oct 19, 2021
      Ecom Express Customer Care's response       Dear S Kingdom's,

      Greetings from Ecom Express!

      Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment. Our Delivery center Team already working on this and expedite the delivery of the shipment at the earliest.

      We appreciate your patience.

      Regards,
      Team Ecom Express
      Verified Support
      Oct 26, 2021
      Ecom Express Customer Care's response       Dear Sir/Mam,

      Greetings From Ecom Express.

      We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

      Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

      Regards,
      Team Ecom Express
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        R
        Rksingh0015
        from Sri ganganagar, Rajasthan
        Oct 16, 2021
        Resolved
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        Resolved

        Address: Vpo-tatarsar district and tehsil-sri ganganagar

        Your delivery boy fraud with me and harrashing me from last 4 5 days.i also complained a application against in my nearest consumer court.very bad behaviour and abusive type language.
        +1 photos
        Oct 16, 2021
        Complaint marked as Resolved 
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        Oct 19, 2021
        Ecom Express Customer Care's response         Dear Rksingh,

        Greetings from Ecom Express

        Please accept our apology for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Team Ecom Express
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          S
          Shrishty Roy
          Oct 15, 2021
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          I've ordered my product on 6th Oct and the product was to be delivered by 10th of October 2021 it has not been delivered till today .ie. 15of October 2021 .
          Very poor service . Cannot trust on it because my product can be tampered .And what is the guarantee .
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          Dear Shrishty,

          Greetings from Ecom Express

          Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same. Also you can write us at [protected]@ecomexpress.in

          Regards,
          Team Ecom Express
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            N
            Navdeep Kumar Jain
            Oct 15, 2021
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            Address: Amruth Nagar, Bangalore
            Website: ecomexpress.in

            AWB Number:[protected]

            The product was marked as delivered on 12th Oct 2021 but no product was delivered to me. We have been calling Ecom Express everyday and till now there has been solution from them, status of package is still "Delivered" on the Ecom portal but we have not received any product even after 3 days.

            Ecom express is not ready to do anything and now my thousands of rupees are stuck or lost.

            Delivery agent was able to update status to "Delivered" without any further authentication which means they can simply steal the product or replace the items.
            +1 photos
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Oct 19, 2021
            Ecom Express Customer Care's response             Dear Navdeep,

            Greetings from Ecom Express!

            Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

            Regards,
            Team Ecom Express
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              R
              Radhakrihnan
              from Bengaluru, Karnataka
              Oct 15, 2021
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              Ecom delivery peoples are not delivering the product, they are sending wrong pin as message, but not delivering and giving missed to call to my no and making wrong propaganda that I was not responded. Instead coming to my place and collecting the personal phone no. And blocking my mobile no in their customer care portal where I not to contact them. May be this group is pinamies network who is torturing me for many years.
              Ecom Express customer support has been notified about the posted complaint.
              Oct 15, 2021
              Updated by Radhakrihnan               Not resolved.
              Verified Support
              Oct 18, 2021
              Ecom Express Customer Care's response               Dear Radhakrihnan,

              Greetings from Ecom Express

              Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same. Also you can write us at [protected]@ecomexpress.in

              Regards,
              Team Ecom Express
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                A
                Albiya Ahmed
                Oct 15, 2021
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                My order [protected] got shipped at 7 October 2021. The current status is at Guwahati, Assam. It's showing ready for pickup but no one is picking up the parcel and it's getting delayed daily and postponed to the next day. It's taking too much time. Do something. I ordered the item during sale. So i won't get the same at the price. You will be responsible for it.
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Oct 19, 2021
                Ecom Express Customer Care's response                 Dear Albiya,

                Greetings From Ecom Express.

                Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 17 Oct, 2021, 12:31 hrs at the registered address.

                Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                Regards,
                Team Ecom Express
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                  6
                  64072
                  from Abohar, Punjab
                  Oct 15, 2021
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                  Address: Abohar

                  Want to return the order no[protected]
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir/Mam,

                  Greetings from Ecom Express

                  Thank you for writing to us. We have noted your request to cancel/return the order. To process the cancellation/return, request you to kindly contact your shopping portal process it further. Also, we request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
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                    S
                    Sundarm Savita
                    Oct 15, 2021
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                    Address: 32 panki gangaganj kanpur near ips school kanpur nagar

                    Change product order by men's product shipping by women product
                    +1 photos
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 18, 2021
                    Ecom Express Customer Care's response                     Dear Sundarm,

                    Greetings from Ecom Express

                    Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                    Regards,
                    Team Ecom Express
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                      M
                      Munesh Muringla
                      Oct 15, 2021
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                      Address: Jorethang

                      Hello my name is Munesh Muringla and I have recently ordered from mynta and I got to know it will delivered by ecom express which was supposed to be delivered by yesterday (14TH OCT 2021) but till date I haven't got call from ecom delivery center jorethang South sikkim this is not only the first time but it happened with me 3 time they never call so please look into this matter
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Munesh,

                      Greetings from Ecom Express

                      Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same. Also you can write us at [protected]@ecomexpress.in

                      Regards,
                      Team Ecom Express
                      Reply
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                        K
                        kumaralipatra
                        Oct 15, 2021
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                        Address: ECOM EXPRESS PVT LTD. 10 TH FLOOR AMBIENCE CORPORATE TOWERII. AMBIENCE ISLAND.GURUGRAM. HARYANA.122002

                        With due respect i would like to inform you that i have ordered an product which was shipped through courier ecom express having tracking id [protected] which was not deliverd yet. Though they were showing that they were tried to deliver the parcel on 11/10/21 but failed due to wrong address.But actually delivery boy called me and told to come forward to collect my parcel but i denied. After that they never tried to deliver the parcel.
                        So it is my humble request plz do the needful so that they deliver the prepaid parcel as soon as possible. Thanking you.
                        +1 photos
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 18, 2021
                        Ecom Express Customer Care's response                         Dear Kumaralipatra,

                        Greetings From Ecom Express.

                        Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 15th Oct 2021 17.16 hrs. at the registered address.

                        Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                        Regards,
                        Team Ecom Express
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                          A
                          ak4sap
                          Oct 15, 2021
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                          AWB no. [protected], Product is not delivered not getting the update also Product is not delivered not getting the update also
                          Ecom Express customer support has been notified about the posted complaint.
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                            K
                            Kittu4446
                            from Kakdwip, West Bengal
                            Oct 14, 2021
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                            I have a wrong jeans on myntra on 6th oct, which was sceduled to be delivered on 8th October. The delivery boy called on that day around 8:00 pm and stated that he will deliver the product on the next day i. e on 9th oct. Later I received another product from myntra on 11 oct, but not the product in question. Today on 14th oct delivery boy called around 4:00pm and stated he will deliver it on next day.
                            This is serious unprofessional behavior from your end.
                            Another thing the delivery boys are reluctant to deliver at my home they rather insist to collect the parcel from a place convenient to themselves which is very far from my home.
                            Kindly find the attachment for clear understanding.
                            +3 photos
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 18, 2021
                            Ecom Express Customer Care's response                             Dear Kittu,

                            Greetings from Ecom Express!

                            Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

                            Regards,
                            Team Ecom Express
                            Verified Support
                            Oct 26, 2021
                            Ecom Express Customer Care's response                             Dear Sir/Mam,

                            Greetings from Ecom Express

                            Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                            Regards,
                            Team Ecom Express
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                              N
                              N Sarvessh
                              from Chennai, Tamil Nadu
                              Oct 14, 2021
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                              Address: Delhi

                              Order not received from ecom express. I have tried so many calls and emails no one responding. Extremely disappointed with ecom express. Please response asap.
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              Dear N Sarvessh,

                              Greetings from Ecom Express

                              Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same. Also you can write us at [protected]@ecomexpress.in

                              Regards,
                              Team Ecom Express
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                                M
                                Mujtaba687
                                Oct 14, 2021
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                                Address: Arif Arts, near police station Narbal, BUDGAm jammu and kashmir

                                I had ordered one item which was out for delivery and was supposed to be delivered some 6 days ago but your executive neither called me nor delivered the said item at my adress. When I raised my issue with him he behaved rudely, it look like he is not mentally fit and lack professional ethics of sales executive... Now I request you to teach him professional ethics of being an sales executive or remove him as a sales executive.
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Mujtaba,

                                Greetings from Ecom Express

                                Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same. Also you can write us at [protected]@ecomexpress.in

                                Regards,
                                Team Ecom Express
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                                  P
                                  Pankaj7891
                                  from Jaipur, Rajasthan
                                  Oct 14, 2021
                                  Resolved
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                                  Resolved

                                  Address: Ecom express keshav nagar chomu

                                  My Courier 10 ot. was arrived at my nearby center chomu but courier boy is not delivering it gives wrong update every time that my house is closed. My order no.[protected]
                                  +2 photos
                                  Oct 18, 2021
                                  Complaint marked as Resolved 
                                  take action againest delivery center and also courier boy
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Oct 14, 2021
                                  Updated by Pankaj7891                                   My Courier was arrived 9 october at my nearby center chomu but courier boy is not delivering it gives wrong update every time that my house is closed. My order no.[protected]

                                  Verified Support
                                  Oct 15, 2021
                                  Ecom Express Customer Care's response                                   Dear Pankaj,

                                  Greetings from Ecom Express

                                  We sincerely apologize for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Team Ecom Express
                                  Oct 17, 2021
                                  Updated by Pankaj7891                                   Awb no. [protected]
                                  Verified Support
                                  Nov 16, 2021
                                  Ecom Express Customer Care's response                                   Dear Pankaj,

                                  Greetings from Ecom Express

                                  Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                  Regards,
                                  Team Ecom Express
                                  View replies
                                  Awb no. [protected]
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                                    M
                                    Madan Mohan Roy
                                    Oct 14, 2021
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                                    Ecom delivery boy had come to my house without my Amazon Parcel and requested me to get the package from his Office.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Madan,

                                    Greetings from Ecom Express

                                    We sincerely apologize for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Team Ecom Express
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                                      A
                                      Aryaann kumar
                                      from DHANBAD, Jharkhand
                                      Oct 14, 2021
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                                      Address: Naya bazar khesmi
                                      Website: Ecom Express

                                      Hello,
                                      I am Aryan Kumar I ordered for 3 shirts but in return I got 2 kurtis also both were torned and faded this site is fraud because when I try to reach them they are not accepting my calls. I want my money back and ban this fraud Ecom express.
                                      Order ID-[protected]
                                      +1 photos
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 15, 2021
                                      Ecom Express Customer Care's response                                       Dear Aryaan,

                                      Greetings from Ecom Express

                                      We sincerely apologize for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
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                                        S
                                        Shubham23kls
                                        from Vijaypur, Uttarakhand
                                        Oct 14, 2021
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                                        Address: House No:36,Ward No:6 Vijaypur pin:184120 Distcc Samba ,Jammu and kashmir, Near J&k bank

                                        I had already mentioned a complained against this awb number as there is no movement of my shipment but now they are showing my package is at anantnag.Howeved, my address is of jammu, there is no fun of taking my shipment to anatnag as there are various ecom service centre around me in jammu All my product are delivered through local centre.This package contain i phone i am little bit scary.
                                        Ecom Express customer support has been notified about the posted complaint.
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