Ecom Express Complaints & Reviews

The product came ahead of time and I wasn't in house so I wasn't able to receive it. I thought I can get it next day when they try to re-deliver it but I still haven't received any message from the ecom service and when I try to track my order [protected] it's in undelivered status. I'm also unable to contact the person for the delivery of the order.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 19, 2021

Verified Support

Dear Rosaline,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I have placed order on Flipkart. Which as to be delivered by 12 th Oct 2021
But there was no any attempt, when I contacted the hub they told that it has been off lock and it is returning to the address

Ecom Express customer support has been notified about the posted complaint.

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M

Madhusudha1234

Oct 18, 2021

No one responded regarding this

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 19, 2021

Verified Support

Dear Madhusudha,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Chintamani nager lane no.7 hadapsar pune

Sry to say that but not working properly. It take to much time. I order on 25 sep but yet not received. When I called customer care they told me order you eill recived but when. I order was in only lock and unlock process. Please check and confirm. And give me my order.

Ecom Express customer support has been notified about the posted complaint.

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Oct 19, 2021

Ecom Express Customer Care's response Dear Vishakha,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I have not received my order . As it says under shipping policy order will be delivered in 6-7 days . And it's been 10+days and I have not received yet. The order contains book and I have exams on 22 October 2021 and I need urgently those books otherwise I will fail . Please deliver it to me before 19 October, 2021 it's an urgent request plz shipped my order . As fast as you can do it before 19 October 21 . Please I am requesting you

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 19, 2021

Verified Support

Dear Kishlay,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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The delivery agent is not delivering my product order number [protected], instead mentioning remarks that undelivered it's been 3 days now.

I am getting agent's number in message on which I continuously trying many times in past 3 Days but either he is disconnecting my calls or putting the same on hold an in conference.

He is never replying me.

Ecom Express customer support has been notified about the posted complaint.

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Oct 19, 2021

Ecom Express Customer Care's response Dear Indu,

Greetings From Ecom Express.

Thank you for writing to us. We regret for the delay in delivery. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 17 Oct, 2021, 17:53 at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Razole ecom express

I ordered on Amazon one product, it is not delivered during the given time. They said it may be late due to unavoidable circumstances and other reasons, I track the order in ecom express it is near to my village 10 km it stopped since 2 days.
Very bad customer service

Ecom Express customer support has been notified about the posted complaint.

Oct 16, 2021

Updated by jaisai allu I ordered on Amazon one product, it is not delivered during the given time. They said it may be late due to unavoidable circumstances and other reasons, I track the order in ecom express it is near to my village 10 km it stopped since 2 days.
Very bad customer service

Verified Support

Oct 19, 2021

Ecom Express Customer Care's response Dear Jaisai,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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My adress is bluedart express ltd . Which is very famous courier in kurukshetra . You delivery boy daily attempts my courier but not delivering may be he doing intentionally because I am working in other compatition courier company so pls do needful . He didn't try to call on me . I am very upset of this type of service

Name Mukesh jodha
Tracking I'd [protected]
Ph no [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2021

Ecom Express Customer Care's response Dear Mukesh,

Greetings From Ecom Express.

Thank you for writing to us. We regret for the delay in delivery. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 19 Oct, 2021, 13:03 hrs at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Malshiras

Delivery guides from malshiras ecom not delivering product, they just send out of delivery messages and evening that, undeliverable bcz you are available which is wrong, they didn’t even came to deliver product

Ecom Express customer support has been notified about the posted complaint.

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A

Ankit Ghumatkar

Oct 16, 2021

Your FLIPKART order AwB [protected] was undelivered as you were not available - ECOM EXPRESS

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I

indu nagi

Oct 16, 2021

I am also suffering with same with my shipment number [protected].

Really these people are making our lives hell.

Someone should have to take a serious action against these delivery guys.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 18, 2021

Verified Support

Dear Ankit,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Kottayam

Very sad to say that it was worst delivery company ever i seen . My product from flipkart reached at the nearest hub on 9/10/2021 and the exact delivery date was 12/10/2021 still now 16/10/2021 i don't get my product .They were so irresponsible and not attending phone calls .It was very irritating i have already registered an complaint in flipkart . I want immediate action against this if the product not deliver today i don't buy that . Such an irresponsible company and staff ever seen

Ecom Express customer support has been notified about the posted complaint.

Oct 16, 2021

Updated by Nishanth6 The AWG [protected]

Oct 18, 2021

Updated by Nishanth6 The ecom express not responded yet

Verified Support

Oct 19, 2021

Ecom Express Customer Care's response Dear Nishanth,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

Verified Support

Oct 19, 2021

Ecom Express Customer Care's response Dear Nishanth,

Greetings from Ecom Express

Kindly ignore the previous message.

Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Regards,
Team Ecom Express

Verified Support

Oct 26, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: House No:36,Ward No:6 Vijaypur pin:184120 Distcc Samba ,Jammu and kashmir, Near J&k bank

Respected Sir/Mam,
I want to know what are you doing guys first of all my product is shipped on 11 it usually takes 2 to 3 days to deliver but there is no status update till 14 october after that it has been in anantnag which means its dislocated from the actual root as my delivery pincode is in jammu.After that it took 3 day to send my product from anantnag to sringar which just took 2hours by road .NOW DELIVERY DATE IS OVER YOU GUYS ARE FOOLING THE CUSTOMER TAKE ACTION AND DELIVER MY PRODUCT AS SOON AS POSSIBLE AND DO NOT EVEN DARE TO CANCEL MY PRODUCT OTHERWISE YOU WILL HAVE TO FACE VAROIUS CONSEQUENCES.MY AWB NUMBER IS [protected].

Ecom Express customer support has been notified about the posted complaint.

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Address: Lanji,

My order awb no. Is--[protected]
Please delivered my order

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2021

Ecom Express Customer Care's response Dear S Kingdom's,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment. Our Delivery center Team already working on this and expedite the delivery of the shipment at the earliest.

We appreciate your patience.

Regards,
Team Ecom Express

Verified Support

Oct 26, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Vpo-tatarsar district and tehsil-sri ganganagar

Your delivery boy fraud with me and harrashing me from last 4 5 days.i also complained a application against in my nearest consumer court.very bad behaviour and abusive type language.

Oct 16, 2021

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

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Oct 19, 2021

Ecom Express Customer Care's response Dear Rksingh,

Greetings from Ecom Express

Please accept our apology for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I've ordered my product on 6th Oct and the product was to be delivered by 10th of October 2021 it has not been delivered till today .ie. 15of October 2021 .
Very poor service . Cannot trust on it because my product can be tampered .And what is the guarantee .

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 18, 2021

Verified Support

Dear Shrishty,

Greetings from Ecom Express

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same. Also you can write us at [protected]@ecomexpress.in

Regards,
Team Ecom Express

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Address: Amruth Nagar, Bangalore

Website: ecomexpress.in

AWB Number:[protected]

The product was marked as delivered on 12th Oct 2021 but no product was delivered to me. We have been calling Ecom Express everyday and till now there has been solution from them, status of package is still "Delivered" on the Ecom portal but we have not received any product even after 3 days.

Ecom express is not ready to do anything and now my thousands of rupees are stuck or lost.

Delivery agent was able to update status to "Delivered" without any further authentication which means they can simply steal the product or replace the items.

Ecom Express customer support has been notified about the posted complaint.

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Oct 19, 2021

Ecom Express Customer Care's response Dear Navdeep,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Regards,
Team Ecom Express

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Ecom delivery peoples are not delivering the product, they are sending wrong pin as message, but not delivering and giving missed to call to my no and making wrong propaganda that I was not responded. Instead coming to my place and collecting the personal phone no. And blocking my mobile no in their customer care portal where I not to contact them. May be this group is pinamies network who is torturing me for many years.

Ecom Express customer support has been notified about the posted complaint.

Oct 15, 2021

Updated by Radhakrihnan Not resolved.

Verified Support

Oct 18, 2021

Ecom Express Customer Care's response Dear Radhakrihnan,

Greetings from Ecom Express

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same. Also you can write us at [protected]@ecomexpress.in

Regards,
Team Ecom Express

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My order [protected] got shipped at 7 October 2021. The current status is at Guwahati, Assam. It's showing ready for pickup but no one is picking up the parcel and it's getting delayed daily and postponed to the next day. It's taking too much time. Do something. I ordered the item during sale. So i won't get the same at the price. You will be responsible for it.

Ecom Express customer support has been notified about the posted complaint.

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Oct 19, 2021

Ecom Express Customer Care's response Dear Albiya,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 17 Oct, 2021, 12:31 hrs at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Abohar

Want to return the order no[protected]

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 18, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We have noted your request to cancel/return the order. To process the cancellation/return, request you to kindly contact your shopping portal process it further. Also, we request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: 32 panki gangaganj kanpur near ips school kanpur nagar

Change product order by men's product shipping by women product

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Oct 18, 2021

Ecom Express Customer Care's response Dear Sundarm,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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Address: Jorethang

Hello my name is Munesh Muringla and I have recently ordered from mynta and I got to know it will delivered by ecom express which was supposed to be delivered by yesterday (14TH OCT 2021) but till date I haven't got call from ecom delivery center jorethang South sikkim this is not only the first time but it happened with me 3 time they never call so please look into this matter

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 18, 2021

Verified Support

Dear Munesh,

Greetings from Ecom Express

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same. Also you can write us at [protected]@ecomexpress.in

Regards,
Team Ecom Express

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Address: ECOM EXPRESS PVT LTD. 10 TH FLOOR AMBIENCE CORPORATE TOWERII. AMBIENCE ISLAND.GURUGRAM. HARYANA.122002

With due respect i would like to inform you that i have ordered an product which was shipped through courier ecom express having tracking id [protected] which was not deliverd yet. Though they were showing that they were tried to deliver the parcel on 11/10/21 but failed due to wrong address.But actually delivery boy called me and told to come forward to collect my parcel but i denied. After that they never tried to deliver the parcel.
So it is my humble request plz do the needful so that they deliver the prepaid parcel as soon as possible. Thanking you.

Ecom Express customer support has been notified about the posted complaint.

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Oct 18, 2021

Ecom Express Customer Care's response Dear Kumaralipatra,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 15th Oct 2021 17.16 hrs. at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 83

My product hasn't been delivered

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Ecom express ofd lock

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Not recieve within time

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Delay in online order Shipping

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Delivery agent is not delivering my product and putting remarks undelivered

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Not delivering at right time

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Order rejection without knowledge

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Not delivering order

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They not trying to deliver my product

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AGAINST AWB Number 2794663107,Delay

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My order has been not delivered

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Delivery boy fraud with me

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I am complaining about the poor service of Ecomexpress

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Package was not delivered but status is delivered

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Not delivering just by collecting the personal information

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Pickup failed, shipment not ready

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Product quality is not good

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Change product

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No calls from delivery center

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Online purchase issue

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