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www.ecomexpress.in
1.8
Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 86

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A
Amanjot23
Oct 11, 2021
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Ofd applied to package/package never came

Address: Ecom express,Kalpakkam,Tamil nadu

Dear sir
I ordered my package from a store for stationary, and the package was supposed to deliver on 06th oct, the delivery person Boopalan called and I couldn’t able to recieve the call then within 5 mins I called him back but he said he cant come and rescheduled the delivery for next day.
Next day delivery boy from ECOM EXPRESS KALPAKKAM TAMIL NADU (BOOPALAN) called me and canceled my deliver and again said tomorrow. br...
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Yohani
Oct 11, 2021
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Shipment On Hold

Please deliver the shipment. It was undelivered before as I was not present to pick it up. It shows the shipment is now on hold and contact customer care which I did but got no response. A kind request to you to deliver the shipment as soon as possible....
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Palak Agrahari
from Lucknow, Uttar Pradesh
Oct 11, 2021
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I had ordered a jacket. The tracking status was showing it as delivered but I hadn't received it. Ecom express is providing such a poor service of delivering oder to wrong person.
Ecom Express customer support has been notified about the posted complaint.
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    M
    Manikandan Mmsm
    Oct 11, 2021
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    I have placed my order Flipkart . Amd the shipment was made by ecom express . The agent who delivers my order was asking more than the order value . This is not fair for the company . Kindly go through it and help me to get back the extra amount ive paid to the delivery agent.
    Ecom Express customer support has been notified about the posted complaint.
    View replies
    Dear Manikandan,

    Greetings from Ecom Express

    We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Team Ecom Express
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      L
      Lissy....
      Oct 11, 2021
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      Website: Ecom express

      I ordered from. Oswaal books the parcel was put for delivery on 7 th oct and we still. Haven't received the parcel it's 11 oct now plz take necessary action to improve you service I tried calling customer care and they declined the call.
      Traking ID [protected]
      Ecom Express customer support has been notified about the posted complaint.
      View replies
      I had also ordered from Oswaal on 2nd October, haven't received it still from E-Com Express, it's still stuck on 'In-Transit'
      Reply
      Ecom Express Customer Care's response, Oct 14, 2021
      Verified Support
      Dear Zaqran,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

      Regards,
      Team Ecom Express
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        R
        RamyaMuthuraj
        Oct 11, 2021
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        Address: 6/31 pillaiyar kovil steet sivagananapuram
        Website: Dress demage

        [protected]
        Account Number:[protected]
        IFSC :IOBA0001381
        Address :6/31 pillaiyar kovil steet sivagananapuram pin code 627423
        Ecom Express customer support has been notified about the posted complaint.
        Oct 11, 2021
        Updated by RamyaMuthuraj         Dress demage
        Oct 11, 2021
        Updated by RamyaMuthuraj         Dress demage
        Verified Support
        Oct 12, 2021
        Ecom Express Customer Care's response         Dear Ramya,

        Greetings from Ecom Express

        Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

        Regards,
        Team Ecom Express
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          T
          Tania Debnath
          Oct 11, 2021
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          I have a parcel from oswaal ordered on 28th September. Now According to the tracking details of ECOM EXPRESS it was shipped in my city on 2nd October and today is 11th October. Still I haven't got my order. I don't know how long it will take you guys to deliver my parcel. Please deliver it as soon as possible.

          My AWB number- [protected]
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          Dear Sir/Mam,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
          Reply
          Tania Debnath's [Complaint's author] reply, Oct 14, 2021
          Sent in [email protected]
          The email here shows protected
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            I
            IX E 51 RAUNAK MISHRA 0302
            Oct 11, 2021
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            Order no. [protected] was not delivered yet. Printed wall clock 10inch glass was broken. Exchange for other one but it is still undelivered.
            Ecom Express customer support has been notified about the posted complaint.
            View replies
            Dear Sir,

            Greetings from Ecom Express

            Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to re-register the reverse pick up request.

            Regards,
            Team Ecom Express
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              N
              Nilakshi Bordoloi
              Oct 11, 2021
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              According to there site the shipment has reached Bangalore on 6 th oct itself. same day i got a call at 10.30 pm telling that as it is late they'll deliver it on next day. next day they sent a message tgat ut could not be delivered because i was not available. where nobody had contacted me. till now no update on it. wecalled customer care they did not help much just asked to wait further.
              totally disappointed and hopeless service. No proper customer care e mail available on there site too.
              AWB no: [protected]
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Oct 12, 2021
              Ecom Express Customer Care's response               Dear Sir,

              Greetings from Ecom Express!

              Thank you for writing to us. Please be informed that the said shipment is currently untraceable and same is under investigation by our security team for which we need time and once we get a final update. 

              Meanwhile you may contact your shopping portal for assistance.

              Please accept our sincere apologies for the inconvenience caused in this regards.

              Regards,
              Team Ecom Express
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                L
                Lissy....
                Oct 10, 2021
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                This was the worst online delivery experience we had The order was out for delivery on 7th oct the delivery boy called us we couldn't answer and they called us back we answer and he said he will delivery it the next day(8th oct) we waited the whole day he didn't deliver it we tried contacting but he hanged the phone right away without answering. We called again next day (9 oct) he said that there was Some issues with the site and that it will be delivered the next day (10th oct) we didn't receive any call today but we tried contacting but couldn't connect now when I checked the shipment status it says OFD Lock applied. Pls try to improve your services.
                Tracking id [protected]
                Ecom Express customer support has been notified about the posted complaint.
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                  V
                  Vineet Verma\
                  from Kolkata, West Bengal
                  Oct 10, 2021
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                  Hi,

                  I have a parcel that was scheduled for delivery on 9th october 2021 with AWB number: [protected]

                  The delivery person never called me or came to my place. I was available the whole day in my house on 9th october 2021 but no one contacted me. Still I cn see the update in the tracking site for the courier as delivery attempted but residential premise was closed.

                  It is a complete lie and they are putting fake update without even trying to attempt the delivery or contact the recipient.

                  Even the status today i.e.10th oct 2021 is out for delivery but even it didn't got delivered to me today as well and no one bothered to contact me on my phone.

                  Can you please look into this matter and help resolve this issue?

                  Thanks,
                  Vineet Verma
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Thanks to consumer complaints, my issue is fixed and the package is delivered to me yesterday itself late night.
                  Reply
                  Ecom Express Customer Care's response, Oct 12, 2021
                  Verified Support
                  Dear Vineet,

                  Greetings From Ecom Express.

                  We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                  Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                  Regards,
                  Team Ecom Express
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                    C
                    C. ruata
                    Oct 10, 2021
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                    Address: Bethlehem Aizawl Mizoram

                    Hello sir
                    My order from Flipkart tracking id is not valid can you please slove my problem.Can you please tell me why my tracking id is invalid.
                    Ecom Express customer support has been notified about the posted complaint.
                    Oct 10, 2021
                    Updated by C. ruata                     My order from Flipkart tracking id is not invalid
                    Verified Support
                    Oct 12, 2021
                    Ecom Express Customer Care's response                     Dear Sir/Mam,

                    Greetings From Ecom Express.

                    Thank you for writing to us. With reference to your query regarding the AWB number [protected], the said shipment is currently in transit.

                    Regards,
                    Team Ecom Express
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                      T
                      Thiripalu Vesapogu
                      Oct 10, 2021
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                      Address: The shitbuzz.com and the fashion store, ecom express courier
                      Website: The shirt buzz

                      I ordered sbuzz 3shirts combo pack. Customer id 18305, eco Express tracking id [protected], we received parcel and opened in wrog item please Justice me, and action those fraud compeny, and ecomexpress courier compeny
                      Ecom Express customer support has been notified about the posted complaint.
                      Oct 10, 2021
                      Updated by Thiripalu Vesapogu                       I ordered the shirtbuzz app in 3 shirts, customer id sbuzz18308, ecomexpress courier tracking id [protected], we receivd and open the parcel, wrong item in this parcel please justice me
                      Verified Support
                      Oct 12, 2021
                      Ecom Express Customer Care's response                       Dear Sir,

                      Greetings from Ecom Express

                      Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                      Regards,
                      Team Ecom Express
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                        A
                        Anitha Kiran
                        Oct 10, 2021
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                        Address: Mangalathuputhenveedu,chelakkodu,PathanaPuram,,P.o,kollam.,kerala,pin:689695.

                        Im anitha, i have ecom express company selling asian kurtis product orderd but today received children cloth, waste Fake cloth, pls retun my cash, 500rs payed amount delivery time
                        Then after coveropened chetead i can understand, pls my cash refund, my account no:[protected])ifsccode:FDRL0001052, anitha, federal bank, branch:pathanapuram, pls give me my cash back, my account, many coustomers cheated this company,
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Anitha,

                        Greetings from Ecom Express

                        Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                        Regards,
                        Team Ecom Express
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                          D
                          Divine Eyes
                          Oct 10, 2021
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                          Address: Gurgaon

                          I don't need to write much, the delivery guy asked me for a glass of water I went kitchen and he disappeared with the delivered product as well as my new one plus Bluetooth. Complained to ecom and they are still waiting for a response from the hub.

                          Kindly look into the matter and punish the culprit.
                          Ecom Express customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir/Mam,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Team Ecom Express
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                            M
                            MODERN SCIENCE POINT :- BY AMARJEET SIR
                            Oct 10, 2021
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                            Address: Lakhisarai

                            Miss match
                            Ecom Express customer support has been notified about the posted complaint.
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                            Dear Sir/Mam,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
                            Reply
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                              P
                              Pyli
                              from Kottayam, Kerala
                              Oct 10, 2021
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                              Address: Kumaranalloor,kottayam

                              I called ecom express customercare about 5 times and registered complaint
                              And submitted about 4 complaints in ecom express online site.Even after that no response came and I came to know that it is at the Kottayam centrw but they are not delivering.I tried all possible ways.
                              As for me this is the only way to get justice as this company is toying with me.
                              My AWB no:[protected]
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 12, 2021
                              Ecom Express Customer Care's response                               Dear Pyli,

                              Greetings From Ecom Express.

                              We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                              Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                              Regards,
                              Team Ecom Express
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                                R
                                rollyns
                                Oct 10, 2021
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                                Ordered from Flipkart pre paid product but the delivery isn't here yet... Haven't even got a call back from e com express... They won't even pickup the call or there's no working contact number... E com is really worse.
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Sir/Mam,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Team Ecom Express
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                                  K
                                  kakali naskar
                                  from Kolkata, West Bengal
                                  Oct 10, 2021
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                                  Address: Boral Mali Para 34no ward Kolkata 700154 near bapi chanachur compani

                                  This delivery boy is illiterate he doesn't reading my address he mistake reading my registered address and he go another location . And when he come to my address he roughli bad behavior, loudly voice, bad language, so please understand my matter and do something this man.
                                  Ecom Express customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Kakali,

                                  Greetings from Ecom Express

                                  We deeply regret for the inconvenience caused due to said incidence. We shall get this investigated and take strict action. Request you to kindly provide the 9 or 10 digit AWB / tracking numberor you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Team Ecom Express
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                                    P
                                    Prince166
                                    Oct 10, 2021
                                    Resolved
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                                    Resolved

                                    From last 2 weeks my order was not delivered. It always show out for delivery then after 9-10 days my shipment show RTO lock apply. When ask ecom express customer care they said you have to contact shopping for rescheduling or shipment RTO revocation regarding. Then I call shopping portal for shipment revocation they revoked shipment and reschedule my order delivery. And then again shipment out for delivery and delivery boy call me at nearly 07:00 PM and said please confirm your address I will deliver your parcel tomorrow I said okay but please deliver it tomorrow It's already 10 days delay. And next again shipment RTO lock apply again same process and shopping portal revoked RTO and now it show OFD lock apply . 😠🤬 Check attached image for order details and AWB
                                    Oct 23, 2021
                                    Complaint marked as Resolved 
                                    No steps taken by courier company customer care. All steps taken by delivery man only
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 12, 2021
                                    Ecom Express Customer Care's response                                     Dear Sir/Mam,

                                    Greetings from Ecom Express

                                    We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Team Ecom Express
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