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Ecom Express Complaints & Reviews

www.ecomexpress.in

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Updated: Mar 11, 2025

Complaints 6417

Resolved

1266

Unresolved

5151

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 86

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According to there site the shipment has reached Bangalore on 6 th oct itself. same day i got a call at 10.30 pm telling that as it is late they'll deliver it on next day. next day they sent a message tgat ut could not be delivered because i was not available. where nobody had contacted me. till now no update on it. wecalled customer care they did not help much just asked to wait further.
totally disappointed and hopeless service. No proper customer care e mail available on there site too.
AWB no: [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

Thank you for writing to us. Please be informed that the said shipment is currently untraceable and same is under investigation by our security team for which we need time and once we get a final update.

Meanwhile you may contact your shopping portal for assistance.

Please accept our sincere apologies for the inconvenience caused in this regards.

Regards,
Team Ecom Express

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This was the worst online delivery experience we had The order was out for delivery on 7th oct the delivery boy called us we couldn't answer and they called us back we answer and he said he will delivery it the next day(8th oct) we waited the whole day he didn't deliver it we tried contacting but he hanged the phone right away without answering. We called again next day (9 oct) he said that there was Some issues with the site and that it will be delivered the next day (10th oct) we didn't receive any call today but we tried contacting but couldn't connect now when I checked the shipment status it says OFD Lock applied. Pls try to improve your services.
Tracking id [protected]

+1 photos

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Hi,

I have a parcel that was scheduled for delivery on 9th october 2021 with AWB number: [protected]

The delivery person never called me or came to my place. I was available the whole day in my house on 9th october 2021 but no one contacted me. Still I cn see the update in the tracking site for the courier as delivery attempted but residential premise was closed.

It is a complete lie and they are putting fake update without even trying to attempt the delivery or contact the recipient.

Even the status today i.e.10th oct 2021 is out for delivery but even it didn't got delivered to me today as well and no one bothered to contact me on my phone.

Can you please look into this matter and help resolve this issue?

Thanks,
Vineet Verma

Ecom Express customer support has been notified about the posted complaint.

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V

Vineet Verma\

from Kolkata, West Bengal

Oct 11, 2021

Thanks to consumer complaints, my issue is fixed and the package is delivered to me yesterday itself late night.

Ecom Express Customer Care's response, Oct 12, 2021

Verified Support

Dear Vineet,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Bethlehem Aizawl Mizoram

Hello sir
My order from Flipkart tracking id is not valid can you please slove my problem.Can you please tell me why my tracking id is invalid.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Oct 10, 2021

Updated by C. ruata My order from Flipkart tracking id is not invalid

Verified Support

Oct 12, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the AWB number [protected], the said shipment is currently in transit.

Regards,
Team Ecom Express

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Address: The shitbuzz.com and the fashion store, ecom express courier

Website: The shirt buzz

I ordered sbuzz 3shirts combo pack. Customer id 18305, eco Express tracking id [protected], we received parcel and opened in wrog item please Justice me, and action those fraud compeny, and ecomexpress courier compeny

Ecom Express customer support has been notified about the posted complaint.

Oct 10, 2021

Updated by Thiripalu Vesapogu I ordered the shirtbuzz app in 3 shirts, customer id sbuzz18308, ecomexpress courier tracking id [protected], we receivd and open the parcel, wrong item in this parcel please justice me

Verified Support

Oct 12, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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Address: Mangalathuputhenveedu,chelakkodu,PathanaPuram,,P.o,kollam.,kerala,pin:689695.

Im anitha, i have ecom express company selling asian kurtis product orderd but today received children cloth, waste Fake cloth, pls retun my cash, 500rs payed amount delivery time
Then after coveropened chetead i can understand, pls my cash refund, my account no:[protected])ifsccode:FDRL0001052, anitha, federal bank, branch:pathanapuram, pls give me my cash back, my account, many coustomers cheated this company,

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 12, 2021

Verified Support

Anitha,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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Address: Gurgaon

I don't need to write much, the delivery guy asked me for a glass of water I went kitchen and he disappeared with the delivered product as well as my new one plus Bluetooth. Complained to ecom and they are still waiting for a response from the hub.

Kindly look into the matter and punish the culprit.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 12, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Lakhisarai

Miss match

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 12, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Kumaranalloor,kottayam

I called ecom express customercare about 5 times and registered complaint
And submitted about 4 complaints in ecom express online site.Even after that no response came and I came to know that it is at the Kottayam centrw but they are not delivering.I tried all possible ways.
As for me this is the only way to get justice as this company is toying with me.
My AWB no:[protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2021

Ecom Express Customer Care's response Dear Pyli,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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Ordered from Flipkart pre paid product but the delivery isn't here yet... Haven't even got a call back from e com express... They won't even pickup the call or there's no working contact number... E com is really worse.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 12, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Boral Mali Para 34no ward Kolkata 700154 near bapi chanachur compani

This delivery boy is illiterate he doesn't reading my address he mistake reading my registered address and he go another location . And when he come to my address he roughli bad behavior, loudly voice, bad language, so please understand my matter and do something this man.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 12, 2021

Verified Support

Dear Kakali,

Greetings from Ecom Express

We deeply regret for the inconvenience caused due to said incidence. We shall get this investigated and take strict action. Request you to kindly provide the 9 or 10 digit AWB / tracking numberor you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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From last 2 weeks my order was not delivered. It always show out for delivery then after 9-10 days my shipment show RTO lock apply. When ask ecom express customer care they said you have to contact shopping for rescheduling or shipment RTO revocation regarding. Then I call shopping portal for shipment revocation they revoked shipment and reschedule my order delivery. And then again shipment out for delivery and delivery boy call me at nearly 07:00 PM and said please confirm your address I will deliver your parcel tomorrow I said okay but please deliver it tomorrow It's already 10 days delay. And next again shipment RTO lock apply again same process and shopping portal revoked RTO and now it show OFD lock apply . 😠🤬 Check attached image for order details and AWB

Oct 23, 2021

Complaint marked as Resolved

No steps taken by courier company customer care. All steps taken by delivery man only

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Surat, Gujarat

Ordered 3 kurtis for 999, but the seller supplied 2 useless sarees with worth only 250, and there is no proper response from them, the supplier contact number is: [protected] and [protected], If this is not resolved then I happen to reach out to the cyber crime department!, AWB number: [protected]

Ecom Express customer support has been notified about the posted complaint.

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S

Sonashwini Rao

Oct 13, 2021

Hi, if you people are unable to resolve the issue, then please do hire some more people, so that our query is resolved at the earliest!

S

Sonashwini Rao

Oct 15, 2021

So how many days you need to resolve my issue?

S

Sonashwini Rao

Oct 27, 2021

How many months you need to resolve an issue !

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Address: Bandra

They were fraud they hacked my account and secretly debited 5000 rupees. I haven't received my order yet it is 9th October today but it said that it will be shipped by 6th October. I will have to take a strict action

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I'm waiting curiously that my order will arrive today, It's very sad that it took so long just to say that "WE WERE UNABLE TO DELIVER" the order was out for delivery at morning 11:18 AM now it's 8:35 PM I just got message that

Dear Customer, we were unable to deliver your order with AwB [protected] of FLIPKART. We shall attempt this delivery tomorrow. Regards, Ecom Express

It's not funny at all, Next time if...

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Address: Benipur prayagraj up, Benipur pindi karachhana prayagraj

Website: Products is damage

I was purchase 3 shirt jo nahi aya usaki jagah 2 kharab
shuit aya h please change

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 14, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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Address: Sandralagaddathanda kalakonda

Agent cancel my order you I want my order

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 12, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Benipur prayagraj up, Benipur pindi karachhana prayagraj

My product is damage so my money is return

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Address: Uluberia, Jagadishpur,howrah,711315

I orded a kurta from messo for my wife as a aniversary gift but they don't delivered my product.and they send me a message in my registered mobile number.when I contacted with this number they don't receive my phone.

Below is the details

Ecom Express Executive [protected] PIN 774100 will deliver your ONLINE order [protected]. Pay Rs 488.0(CASH, UPI, Payment Link). Code to refuse is 539669

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Address: Mumbai

WORST EXPERIENCE FACED WITH ECOM EXPRESS.Product has not been delivered and still the status has been updated as delivered.
Complete nonsense faced from your courier service no delivery boy number has been shared no calls are been done before delivering the product also stupid answers are given by the call centre executives .Highly don’t recommend your company as delivery partners

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