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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Mar 11, 2025

Complaints 6417

Resolved

1266

Unresolved

5151

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 84

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Address: varanasi

Website: Ecomexpress

Your FLIPKART order AwB [protected] was undelivered as you were not available - ECOM EXPRESS

Ecom Express Executive [protected] PIN: 59358 will deliver your Flipkart pre-paid shipment [protected] today.once package is received
They didn’t contact or call me and said that i m out of city and i m also contact there support team and they didn’t provide any information of my package and misbehaving me.

Ecom Express customer support has been notified about the posted complaint.

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S

Sumit504

from Varanasi, Uttar Pradesh

Oct 13, 2021

[protected] my awb number

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 15, 2021

Verified Support

Dear Sumit,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 13 Oct, 2021, 20:16 hrs at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

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I have ordered a iphone and it is shipped on 11th October .Together with it have ordered screen guard, charger and some other stuff which is also shipped on 11th october through same courier ecom express and all were from same location gurgaon.Today its 13th October, i have recieved all the product except my iphone of awb number [protected] .I am sure definately the ecom service people were planning to cheat on me by taking mobile from box and putting something else
Please help me out my awb number of ecom express is mentioned above twice.

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 15, 2021

Verified Support

Dear Shubham,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the AWB number [protected], the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 17/10/2021.

Regards,
Team Ecom Express

Shubham23kls's [Complaint's author] reply, Oct 15, 2021

Sir now my package ha lost the route.My delivery location is in Jammu city but its went to kasmir Anantnag and there is no status update since 2 days. Also i am your regular service consumer always product is taken to my nearest hub in jammu but this time its different its i phone sir.Please help

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Address: #13, ground floor, 1st B mainroad, venkategowda layout, Hebbal kempapura

Dear sir,
I ordered books from OSwaal for my Children on 14th September 2021 and i was supposed to receive it by 19th September 2021 by Ecom express courier service. It was urgent as my children's board exams was to start on 22 September. Almost for 1 month it was showing transit status and then on 12th September, I received a message saying your order is arriving today. I was eagerly waiting for the person, then suddenly i received a message that your parcel is undelivered, could not reach the person etc. I didn't get any call from anybody, how can they write like this after making me wait for so long time and today morning it’s showing RTO lock. Ecom expresses contradictory to its name express, the worst delivery service. I need my ordered product and compensation also as these books are not completly helpful as term I exams are over for my children.
My AWB number[[protected]].

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2021

Ecom Express Customer Care's response Dear Chitra,

Greetings From Ecom Express.

We regret for the inconvenience caused to you due to the delay in delivery of this shipment. We have noted your complaint and shall coordinate with our center for current status of the shipment for further connection.

Regards,
Team Ecom Express

Verified Support

Oct 26, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Bangaramma thota

In flipkart it is showing that the product was delivered but i didn't received the product and there are multiple delivery boys are there we don't know the exact delivery boy

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 14, 2021

Verified Support

Dear Badri,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Hello sir,

This is regarding Ecom Express service at our area (Chepurupalli) branch. They never deliver in a proper way and they don't try to deliver the product. Most of the times the product gets cancelled by them by saying customer not responding.

Ex.. Today's case they didn't even called me to deliver but I got the message saying customer not reachable.

We are experiencing such a pathetic service and such a worst service which we have never seen anywhere.
I would request you to take an action on the same.

Hope you understand the situation.

Regards
Jagadeesh
Ecom express tracking - [protected]
Mobile [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 13 Oct, 2021, 19:08 hrs at the registered address.

You may also write us at [protected]@ecomexpress.in for any further assistance from our end.

Regards,
Team Ecom Express

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There is a parcel from a shopping app which was out for delivery since 5th october but is not delivered till date.

The delivery person updated the status to undelivered with a wrong reson saying that consignee requested for future delivery.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 14, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Ur delivery boy has collected the amount 415/- from the customer . As it was prepaid order. Im in bangalore i ordered a dress from meesho on 4th january 21 to my friend as a surprise birthday gift my friend lives in Gabbur Raichur district.
Ecom express delivery boy collected the money from my friend 415 on 10th january21. It was a prepaid order . I called ecom customer more than 20 times but they tell to wait for 48 hours . Now 8months over stil i dint get refund . Order no[protected]. AWB [protected]

Ecom Express customer support has been notified about the posted complaint.

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Oct 15, 2021

Ecom Express Customer Care's response Dear Celeena D,

Greetings From Ecom Express.

Thank you for writing to us. We regret for the inconvenience caused to you. We are unable to get your shipment details. We request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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C

Celeena.D

Oct 18, 2021

Wow ecom express u hv given wonderful reply tht u are unable to get shipment details .i hv given AWB number . And also u told me contact shopping portal . Wch is stupid meesho app .where i called more than 30 times there reply was it was not there mistake its is ecom express delivery mistake. They told me to cl u people now u people tell to contact them . Better take my 415 as charity . U pple are really a fraud . Cnt solve customers problem .only giving reply as sorry for the inconvenience .

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Dear Sir,
recently i order a mobile from flipkart, which is delivered by Ecom Express. tracking no. for that courier is [protected]. Delivery asking for money if you want to product at home, otherwise you have to pick up product at Chhaigaon Makhan which is 9km far from My home.
Kindly check so that we will not face this problem again.

Regards
Amar Patidar
[protected]

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 14, 2021

Verified Support

Dear Amar,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I kindly request you to take your products since I'm not happy with it. It has given the damaged and used product with missing in items. I kindly request you to take your products back and kindly refund my money

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 14, 2021

Verified Support

Dear Seruh,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please confirm if the shipment was delivered in open/tempered/repacked condition to assist you further, if yes we request you to also share your AWB/Tracking number with us. You may also contact your shopping portal in this regards.

Regards,
Team Ecom Express

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Item is supposed to have been delivered by 9th October. But till 13th October, there has been no delivery. The status days OFD lock applied. Unable to even reach the customer care.
Take action to immediately deliver the item.

Tracking ID [protected]
Order number [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Regards,
Team Ecom Express

Verified Support

Oct 26, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Phoenix Mills Rd, Gandhi Nagar, Upper Worli, Worli, Mumbai, Maharashtra 400018

I have been fooled/scammed
I have received fraud (wrong) product
Been charged 2000 for which I haven’t even ordered.
These people changed my parcel
Please refund my full payment of 2000/-

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 14, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Khilwat , Hyderabad 500065

I placed a order on Myntra and my order was about to deliver on 12th October through Ecom Express but i received a message from Ecom Express on 10th of October that your order has been placed
I have not received any product and also no delivery boy called me to deliver the order
I am not getting any proper response from the exom express customer care
Whenever i am calling they are saying that your complain has been taken and it will get resolve in 72 hours
My tracking id is AWB[protected]
I want a strict action against this Ecom Express and the delivery boy name is showing Mohammed Shahid on application from Khilwat, Hyderabad 500065

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2021

Ecom Express Customer Care's response Dear Hamza,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Regards,
Team Ecom Express

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Awb: [protected]

Parcel not attempted for delivery but returned
Not a single person contacted me in this regard
Without attempting for delivery they are simply marking the status as attempted
Very worst service. Kindly take the necessary actiin

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 14, 2021

Verified Support

Dear Libin V,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I placed order on oswaal books according to website my order should have been delivered on toth of october but its 12th october and i havent recived my order yet (tracking id: [protected])

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2021

Ecom Express Customer Care's response Dear Hardik,

Greetings From Ecom Express.

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 14 Oct, 2021, 11:18 hrs at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express

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Still no response.. Approximately 10th time i will complaint..
This is big fraud service..
I can order quality gents shirts.. But received ladies waste material.. I need my product/money..

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Address: Yeleswaram, kothakolani

Sir used item delivered in my door sir. Please replace item sir or give me my money sir

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Dear All, I have booked one product from flipkart and its arrived to Bailhongal on saturday, same day evening I recieved call from ecom Express but I was un available and told him to deliver my neighbor then he told and I shared him OTP also .
Now he still not delivered since 3days .
He didnt respond the call .
I will also escalate it in Twitter and flipkart
Kindly resolve the issue on priority.

Shipment details [protected]
Bailhongal

Regarding
Santosh
[protected]

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 14, 2021

Verified Support

Dear Santosh,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 15, 2021

Verified Support

Dear Santosh,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I had urgently ordered some books for my upcoming examination. The shipment began on 4th October and had a fairly swift progress, until it was 9th October; when it reached the hub. For the past 4 days, there has been no update whatsoever regarding the product and it is still stuck on the 'In Transit' status. I urgently need the product and I really hope that Ecom Express provides me assistance regarding the status of my package.

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Address: Jammu

Website: Econ express

Dear *ARJUN

Your Order *[protected]* with tracking id *[protected]* shall be attempted today for delivery, kindly keep your photo Id and OTP if any ready for Safe Delivery.
This is the message i received from them, but they didn't called me
When i track my order it shows 'Delivery attempted" but they were literally lying..i want strict action against these frauds..

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 14, 2021

Verified Support

Dear Arjun,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: 7th battalion katul boad chowk ward.no 60 near of primary school, Ward no. 60 near of battalion katul boad chowk

I have take a another product I want to refund my money immediately

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 14, 2021

Verified Support

Dear Vicky,

Greetings from Ecom Express

Thank you for writing to us. We request you to kindly contact your shopping portal in case of refund and for the replacement.

Regards,
Team Ecom Express

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