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Ecom Express Complaints & Reviews

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Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 85

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L
Libin v
from Madurai, Tamil Nadu
Oct 12, 2021
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Awb: [protected]

Parcel not attempted for delivery but returned
Not a single person contacted me in this regard
Without attempting for delivery they are simply marking the status as attempted
Very worst service. Kindly take the necessary actiin
Ecom Express customer support has been notified about the posted complaint.
Dear Libin V,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
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    H
    HARDIK VATS
    Oct 12, 2021
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    I placed order on oswaal books according to website my order should have been delivered on toth of october but its 12th october and i havent recived my order yet (tracking id: [protected])
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Oct 14, 2021
    Ecom Express Customer Care's response
    Dear Hardik,

    Greetings From Ecom Express.

    Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 14 Oct, 2021, 11:18 hrs at the registered address.

    Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

    Regards,
    Team Ecom Express
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      B
      Bala Brahma swamy reddy
      Oct 12, 2021
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      Still no response.. Approximately 10th time i will complaint..
      This is big fraud service..
      I can order quality gents shirts.. But received ladies waste material.. I need my product/money..
      Ecom Express customer support has been notified about the posted complaint.
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        C
        Chinababu Mulaparti
        Oct 12, 2021
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        Address: Yeleswaram, kothakolani

        Sir used item delivered in my door sir. Please replace item sir or give me my money sir
        Ecom Express customer support has been notified about the posted complaint.
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          S
          santosh boruti
          Oct 12, 2021
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          Dear All, I have booked one product from flipkart and its arrived to Bailhongal on saturday, same day evening I recieved call from ecom Express but I was un available and told him to deliver my neighbor then he told and I shared him OTP also .
          Now he still not delivered since 3days .
          He didnt respond the call .
          I will also escalate it in Twitter and flipkart
          Kindly resolve the issue on priority.

          Shipment details [protected]
          Bailhongal

          Regarding
          Santosh
          [protected]
          Ecom Express customer support has been notified about the posted complaint.
          Dear Santosh,

          Greetings from Ecom Express

          We regret for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
          Dear Santosh,

          Greetings from Ecom Express

          Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
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            Z
            Zaqran
            from Kolkata, West Bengal
            Oct 12, 2021
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            I had urgently ordered some books for my upcoming examination. The shipment began on 4th October and had a fairly swift progress, until it was 9th October; when it reached the hub. For the past 4 days, there has been no update whatsoever regarding the product and it is still stuck on the 'In Transit' status. I urgently need the product and I really hope that Ecom Express provides me assistance regarding the status of my package.
            Ecom Express customer support has been notified about the posted complaint.
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              B
              bhau03
              from Jammu, Jammu and Kashmir
              Oct 12, 2021
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              Address: Jammu
              Website: Econ express

              Dear *ARJUN

              Your Order *[protected]* with tracking id *[protected]* shall be attempted today for delivery, kindly keep your photo Id and OTP if any ready for Safe Delivery.
              This is the message i received from them, but they didn't called me
              When i track my order it shows 'Delivery attempted" but they were literally lying..i want strict action against these frauds..
              Ecom Express customer support has been notified about the posted complaint.
              Dear Arjun,

              Greetings from Ecom Express

              Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Team Ecom Express
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                V
                Vicky bahadur
                Oct 12, 2021
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                Address: 7th battalion katul boad chowk ward.no 60 near of primary school, Ward no. 60 near of battalion katul boad chowk

                I have take a another product I want to refund my money immediately
                Ecom Express customer support has been notified about the posted complaint.
                Dear Vicky,

                Greetings from Ecom Express

                Thank you for writing to us. We request you to kindly contact your shopping portal in case of refund and for the replacement.

                Regards,
                Team Ecom Express
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                  G
                  Gyanvi Jain
                  Oct 12, 2021
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                  I had 3 parcel that were scheduled for delivery on 8th october 2021
                  The delivery person never called me or came to my place. Still the status in the tracking site for the courier was delivery attempted but residential premise was closed.
                  I tried contacting the warehouse but the given numbers are invalid and the costumer contact took me 13 attempts to get connected but the executive didn’t resolve my problem
                  Now the parcels are in ofd lock and I can’t get connected to anyone who can help me with this.

                  Can you please look into this matter and help resolve this issue?

                  Thanks,
                  Gyanvi Jain
                  Ecom Express customer support has been notified about the posted complaint.
                  Dear Gyanvi,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
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                    S
                    Sayantan Nath
                    Oct 12, 2021
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                    Address: Chandannagar

                    I got SMS -
                    "Ecom Express Executive [protected] PIN: **** will deliver your ajio pre-paid shipment [protected] today. Share Code ***** once package is received"

                    But it hasn't arrived yet.

                    AWB Number: [protected]
                    Order Number:[protected]
                    Current Status: Undelivered
                    Information Request: 01-Oct-2021 13:16
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 14, 2021
                    Ecom Express Customer Care's response
                    Dear Sayantan,

                    Greetings from Ecom Express!

                    We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery.

                    Regards,
                    Team Ecom Express
                    Oct 22, 2021
                    Updated by Sayantan Nath
                    One week passed still no delivery happened
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                      I
                      itubai
                      Oct 12, 2021
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                      My AWB no. [protected]. Delivery boy called me due to network issue I can't communicate with him. Then he updated my address is wrong. He can call me twice but he don't. Very bad manner this is. our parcels is important to us they have none of any right to do this. disgusting.
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 14, 2021
                      Ecom Express Customer Care's response
                      Dear Sir/Mam,

                      Greetings from Ecom Express!

                      Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

                      Regards,
                      Team Ecom Express
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                        A
                        Adupula Kiran
                        Oct 12, 2021
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                        Address: a rangareddy gudem stage

                        Waste product
                        Ecom Express customer support has been notified about the posted complaint.
                        Dear Adupula,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Team Ecom Express
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                          A
                          Anju Walter
                          from Tiruvannamalai, Tamil Nadu
                          Oct 12, 2021
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                          Address: Ooty,Nilgiris
                          Website: Ecomexpressdelivery

                          My package Awb number:[protected] has reached the delivery Hub ooty on 6th of October but they haven't delivered it still.. There is no proper phone number to contact them as well. Kimdly ask them to deliver it ASAP.
                          Ecom Express customer support has been notified about the posted complaint.
                          Dear Anju,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Team Ecom Express
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                            T
                            TECHNICAL AK
                            Oct 12, 2021
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                            My order with tracking number [protected] showing delivered but I didn't receive the product please help
                            Ecom Express customer support has been notified about the posted complaint.
                            Dear Sir/Mam,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
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                              D
                              Dilip kumar N
                              Oct 12, 2021
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                              Address: Hoskote

                              Ecom express hoskote executive Mr. Uday kumar has to deliver the product to Mr. Dileep Kumar N. But he didn't meet him and also product not delivered in the mentioned address also. Delivered message received without a pin confirmation from customer.

                              Order no - [protected]
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 14, 2021
                              Ecom Express Customer Care's response
                              Dear Dilip,

                              Greetings From Ecom Express.

                              Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                              Regards,
                              Team Ecom Express
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                                S
                                Sahil8055
                                from Nagaon, Assam
                                Oct 12, 2021
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                                Address: Nagaon Assam

                                My prepaid product has not been delivered but the delivery boy marked it delivered
                                Order I'd:- NYK[protected]
                                AWB:- [protected]
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 14, 2021
                                Ecom Express Customer Care's response
                                Dear Sahil,

                                Greetings From Ecom Express.

                                Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                                Regards,
                                Team Ecom Express
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                                  N
                                  Nash567
                                  from Gaya, Bihar
                                  Oct 11, 2021
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                                  Worst experience.. not received my product yet. They are not updating my order satus. And also they provide wrong n fake customer care number.
                                  [protected] is ecom express awb. My order is from nykaa. Worst service by ecom express.
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 14, 2021
                                  Ecom Express Customer Care's response
                                  Dear Nash,

                                  Greetings From Ecom Express.

                                  We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                                  You can also reach us at [protected]@ecomexpress.in for any further assistance from our end.

                                  Regards,
                                  Team Ecom Express
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                                    L
                                    lito
                                    from Vadodara, Gujarat
                                    Oct 11, 2021
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                                    I have not received my courier, a very important document, supposed to deliver on 4th of October, tracking number [protected].please find it out at any cost, it contains a very important document
                                    Ecom Express customer support has been notified about the posted complaint.
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                                      A
                                      Avikasishdasmalakar
                                      Oct 11, 2021
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                                      My tracking number is [protected] .
                                      The order is showing undelivered and can not be delivered.No body called me regarding this delivery problem all tough I have already paid for my product in advanced.
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Dear Sir/Mam,

                                      Greetings from Ecom Express

                                      Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
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                                        M
                                        Maria Roseline
                                        from Bengaluru, Karnataka
                                        Oct 11, 2021
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                                        Address: Rajajinagar Bangalore

                                        AWB no [protected], from 9th October, this order is out for delivery, customer is trying to call the delivery executive but they haven't responded to the customer after 2 days they said order will be delivered today (10th of October) but Delivery executive mentioned as customer wants future delivery, really your service is worst.. to get our product we come and beg with u deliver, it's not happening for first time, last time also I raised complaints, only aft that product is delivered, when u take amount frm company for your work, why are you so irresponsible.

                                        V. Worst Service u provide.
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Oct 13, 2021
                                        Updated by Maria Roseline
                                        No action has been taken by concern team
                                        Oct 14, 2021
                                        Updated by Maria Roseline
                                        No action has been taken, product is not delivered yet. Really customer is waiting patiently from 6 days, now still they are not ready to deliver. Ecom express don't have vehicle facility to deliver tables, please help me with this issue

                                        Oct 16, 2021
                                        Updated by Maria Roseline
                                        No action taken, they haven't delivered the product
                                        No action has been taken from concern business, they waste our time, how many days to deliver one product, from 9th October we are waiting for the product, but they are not either answering our calls, no response. V worst ever
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