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1.8
Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 85

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G
Gyanvi Jain
Oct 12, 2021
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I had 3 parcel that were scheduled for delivery on 8th october 2021
The delivery person never called me or came to my place. Still the status in the tracking site for the courier was delivery attempted but residential premise was closed.
I tried contacting the warehouse but the given numbers are invalid and the costumer contact took me 13 attempts to get connected but the executive didn’t resolve my problem
Now the parcels are in ofd lock and I can’t get connected to anyone who can help me with this.

Can you please look into this matter and help resolve this issue?

Thanks,
Gyanvi Jain
Ecom Express customer support has been notified about the posted complaint.
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Dear Gyanvi,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
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    S
    Sayantan Nath
    Oct 12, 2021
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    Address: Chandannagar

    I got SMS -
    "Ecom Express Executive [protected] PIN: **** will deliver your ajio pre-paid shipment [protected] today. Share Code ***** once package is received"

    But it hasn't arrived yet.

    AWB Number: [protected]
    Order Number:[protected]
    Current Status: Undelivered
    Information Request: 01-Oct-2021 13:16
    +1 photos
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Oct 14, 2021
    Ecom Express Customer Care's response     Dear Sayantan,

    Greetings from Ecom Express!

    We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery.

    Regards,
    Team Ecom Express
    Oct 22, 2021
    Updated by Sayantan Nath     One week passed still no delivery happened
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      I
      itubai
      Oct 12, 2021
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      My AWB no. [protected]. Delivery boy called me due to network issue I can't communicate with him. Then he updated my address is wrong. He can call me twice but he don't. Very bad manner this is. our parcels is important to us they have none of any right to do this. disgusting.
      +1 photos
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Oct 14, 2021
      Ecom Express Customer Care's response       Dear Sir/Mam,

      Greetings from Ecom Express!

      Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

      Regards,
      Team Ecom Express
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        A
        Adupula Kiran
        Oct 12, 2021
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        Address: a rangareddy gudem stage

        Waste product
        Ecom Express customer support has been notified about the posted complaint.
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        Dear Adupula,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Team Ecom Express
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          A
          Anju Walter
          from Tiruvannamalai, Tamil Nadu
          Oct 12, 2021
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          Address: Ooty,Nilgiris
          Website: Ecomexpressdelivery

          My package Awb number:[protected] has reached the delivery Hub ooty on 6th of October but they haven't delivered it still.. There is no proper phone number to contact them as well. Kimdly ask them to deliver it ASAP.
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          Dear Anju,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
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            T
            TECHNICAL AK
            Oct 12, 2021
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            My order with tracking number [protected] showing delivered but I didn't receive the product please help
            Ecom Express customer support has been notified about the posted complaint.
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            Dear Sir/Mam,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Team Ecom Express
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              D
              Dilip kumar N
              Oct 12, 2021
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              Address: Hoskote

              Ecom express hoskote executive Mr. Uday kumar has to deliver the product to Mr. Dileep Kumar N. But he didn't meet him and also product not delivered in the mentioned address also. Delivered message received without a pin confirmation from customer.

              Order no - [protected]
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Oct 14, 2021
              Ecom Express Customer Care's response               Dear Dilip,

              Greetings From Ecom Express.

              Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

              Regards,
              Team Ecom Express
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                S
                Sahil8055
                from Nagaon, Assam
                Oct 12, 2021
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                Address: Nagaon Assam

                My prepaid product has not been delivered but the delivery boy marked it delivered
                Order I'd:- NYK[protected]
                AWB:- [protected]
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Oct 14, 2021
                Ecom Express Customer Care's response                 Dear Sahil,

                Greetings From Ecom Express.

                Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                Regards,
                Team Ecom Express
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                  N
                  Nash567
                  from Gaya, Bihar
                  Oct 11, 2021
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                  Worst experience.. not received my product yet. They are not updating my order satus. And also they provide wrong n fake customer care number.
                  [protected] is ecom express awb. My order is from nykaa. Worst service by ecom express.
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 14, 2021
                  Ecom Express Customer Care's response                   Dear Nash,

                  Greetings From Ecom Express.

                  We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                  You can also reach us at [protected]@ecomexpress.in for any further assistance from our end.

                  Regards,
                  Team Ecom Express
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                    L
                    lito
                    from Vadodara, Gujarat
                    Oct 11, 2021
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                    I have not received my courier, a very important document, supposed to deliver on 4th of October, tracking number [protected].please find it out at any cost, it contains a very important document
                    Ecom Express customer support has been notified about the posted complaint.
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                      A
                      Avikasishdasmalakar
                      Oct 11, 2021
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                      My tracking number is [protected] .
                      The order is showing undelivered and can not be delivered.No body called me regarding this delivery problem all tough I have already paid for my product in advanced.
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir/Mam,

                      Greetings from Ecom Express

                      Please accept our sincere apologies for the inconvenience caused to you. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
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                        M
                        Maria Roseline
                        from Bengaluru, Karnataka
                        Oct 11, 2021
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                        Address: Rajajinagar Bangalore

                        AWB no [protected], from 9th October, this order is out for delivery, customer is trying to call the delivery executive but they haven't responded to the customer after 2 days they said order will be delivered today (10th of October) but Delivery executive mentioned as customer wants future delivery, really your service is worst.. to get our product we come and beg with u deliver, it's not happening for first time, last time also I raised complaints, only aft that product is delivered, when u take amount frm company for your work, why are you so irresponsible.

                        V. Worst Service u provide.
                        +2 photos
                        Ecom Express customer support has been notified about the posted complaint.
                        Oct 13, 2021
                        Updated by Maria Roseline                         No action has been taken by concern team
                        Oct 14, 2021
                        Updated by Maria Roseline                         No action has been taken, product is not delivered yet. Really customer is waiting patiently from 6 days, now still they are not ready to deliver. Ecom express don't have vehicle facility to deliver tables, please help me with this issue

                        Oct 16, 2021
                        Updated by Maria Roseline                         No action taken, they haven't delivered the product
                        View replies
                        No action has been taken from concern business, they waste our time, how many days to deliver one product, from 9th October we are waiting for the product, but they are not either answering our calls, no response. V worst ever

                        Not delivering tables and updating wrong status - Comment #3906945 - Image #0
                        Not delivering tables and updating wrong status - Comment #3906945 - Image #1
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                          A
                          Amanjot23
                          Oct 11, 2021
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                          Ofd applied to package/package never came

                          Address: Ecom express,Kalpakkam,Tamil nadu

                          Dear sir
                          I ordered my package from a store for stationary, and the package was supposed to deliver on 06th oct, the delivery person Boopalan called and I couldn’t able to recieve the call then within 5 mins I called him back but he said he cant come and rescheduled the delivery for next day.
                          Next day delivery boy from ECOM EXPRESS KALPAKKAM TAMIL NADU (BOOPALAN) called me and canceled my deliver and again said tomorrow. br...
                          +1 photos
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                          Y
                          Yohani
                          Oct 11, 2021
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                          Shipment On Hold

                          Please deliver the shipment. It was undelivered before as I was not present to pick it up. It shows the shipment is now on hold and contact customer care which I did but got no response. A kind request to you to deliver the shipment as soon as possible....
                          +2 photos
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                          P
                          Palak Agrahari
                          from Lucknow, Uttar Pradesh
                          Oct 11, 2021
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                          I had ordered a jacket. The tracking status was showing it as delivered but I hadn't received it. Ecom express is providing such a poor service of delivering oder to wrong person.
                          Ecom Express customer support has been notified about the posted complaint.
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                            M
                            Manikandan Mmsm
                            Oct 11, 2021
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                            I have placed my order Flipkart . Amd the shipment was made by ecom express . The agent who delivers my order was asking more than the order value . This is not fair for the company . Kindly go through it and help me to get back the extra amount ive paid to the delivery agent.
                            Ecom Express customer support has been notified about the posted complaint.
                            View replies
                            Dear Manikandan,

                            Greetings from Ecom Express

                            We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
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                              L
                              Lissy....
                              Oct 11, 2021
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                              Website: Ecom express

                              I ordered from. Oswaal books the parcel was put for delivery on 7 th oct and we still. Haven't received the parcel it's 11 oct now plz take necessary action to improve you service I tried calling customer care and they declined the call.
                              Traking ID [protected]
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              I had also ordered from Oswaal on 2nd October, haven't received it still from E-Com Express, it's still stuck on 'In-Transit'
                              Reply
                              Ecom Express Customer Care's response, Oct 14, 2021
                              Verified Support
                              Dear Zaqran,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

                              Regards,
                              Team Ecom Express
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                                R
                                RamyaMuthuraj
                                Oct 11, 2021
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                                Address: 6/31 pillaiyar kovil steet sivagananapuram
                                Website: Dress demage

                                [protected]
                                Account Number:[protected]
                                IFSC :IOBA0001381
                                Address :6/31 pillaiyar kovil steet sivagananapuram pin code 627423
                                +1 photos
                                Ecom Express customer support has been notified about the posted complaint.
                                Oct 11, 2021
                                Updated by RamyaMuthuraj                                 Dress demage
                                Oct 11, 2021
                                Updated by RamyaMuthuraj                                 Dress demage
                                Verified Support
                                Oct 12, 2021
                                Ecom Express Customer Care's response                                 Dear Ramya,

                                Greetings from Ecom Express

                                Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                                Regards,
                                Team Ecom Express
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                                  T
                                  Tania Debnath
                                  Oct 11, 2021
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                                  I have a parcel from oswaal ordered on 28th September. Now According to the tracking details of ECOM EXPRESS it was shipped in my city on 2nd October and today is 11th October. Still I haven't got my order. I don't know how long it will take you guys to deliver my parcel. Please deliver it as soon as possible.

                                  My AWB number- [protected]
                                  Ecom Express customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Sir/Mam,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Team Ecom Express
                                  Reply
                                  Tania Debnath's [Complaint's author] reply, Oct 14, 2021
                                  Sent in [email protected]
                                  The email here shows protected
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                                    I
                                    IX E 51 RAUNAK MISHRA 0302
                                    Oct 11, 2021
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                                    Order no. [protected] was not delivered yet. Printed wall clock 10inch glass was broken. Exchange for other one but it is still undelivered.
                                    Ecom Express customer support has been notified about the posted complaint.
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                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to re-register the reverse pick up request.

                                    Regards,
                                    Team Ecom Express
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