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Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 87

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S
Sonashwini Rao
Oct 10, 2021
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Address: Surat, Gujarat

Ordered 3 kurtis for 999, but the seller supplied 2 useless sarees with worth only 250, and there is no proper response from them, the supplier contact number is: [protected] and [protected], If this is not resolved then I happen to reach out to the cyber crime department!, AWB number: [protected]
Ecom Express customer support has been notified about the posted complaint.
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Hi, if you people are unable to resolve the issue, then please do hire some more people, so that our query is resolved at the earliest!
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So how many days you need to resolve my issue?
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How many months you need to resolve an issue !
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    M
    Mangaonkar Meet
    Oct 9, 2021
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    Address: Bandra

    They were fraud they hacked my account and secretly debited 5000 rupees. I haven't received my order yet it is 9th October today but it said that it will be shipped by 6th October. I will have to take a strict action
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Oct 12, 2021
    Ecom Express Customer Care's response     Dear Sir/Mam,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Team Ecom Express
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      T
      TikMoj Tube
      Oct 9, 2021
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      Dear Customer, we were unable to deliver your order with AwB 2784328019 of FLIPKART. We shall attempt this delivery tomorrow. Rega

      I'm waiting curiously that my order will arrive today, It's very sad that it took so long just to say that "WE WERE UNABLE TO DELIVER" the order was out for delivery at morning 11:18 AM now it's 8:35 PM I just got message that

      Dear Customer, we were unable to deliver your order with AwB [protected] of FLIPKART. We shall attempt this delivery tomorrow. Regards, Ecom Express

      It's not funny at all, Next time if...
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      Poshak Gupta Gupta
      Oct 9, 2021
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      Address: Benipur prayagraj up, Benipur pindi karachhana prayagraj
      Website: Products is damage

      I was purchase 3 shirt jo nahi aya usaki jagah 2 kharab
      shuit aya h please change
      Ecom Express customer support has been notified about the posted complaint.
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      Dear Sir,

      Greetings from Ecom Express

      Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

      Regards,
      Team Ecom Express
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        S
        Sabavat Vamshi
        Oct 9, 2021
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        Address: Sandralagaddathanda kalakonda

        Agent cancel my order you I want my order
        Ecom Express customer support has been notified about the posted complaint.
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        Dear Sir/Mam,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Team Ecom Express
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          P
          Poshak Gupta
          Oct 9, 2021
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          Address: Benipur prayagraj up, Benipur pindi karachhana prayagraj

          My product is damage so my money is return
          Ecom Express customer support has been notified about the posted complaint.
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            S
            Sk Sariful Allaam
            Oct 9, 2021
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            Address: Uluberia, Jagadishpur,howrah,711315

            I orded a kurta from messo for my wife as a aniversary gift but they don't delivered my product.and they send me a message in my registered mobile number.when I contacted with this number they don't receive my phone.

            Below is the details

            Ecom Express Executive [protected] PIN 774100 will deliver your ONLINE order [protected]. Pay Rs 488.0(CASH, UPI, Payment Link). Code to refuse is 539669
            Ecom Express customer support has been notified about the posted complaint.
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              S
              Sarikasam
              from Mumbai, Maharashtra
              Oct 8, 2021
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              Address: Mumbai

              WORST EXPERIENCE FACED WITH ECOM EXPRESS.Product has not been delivered and still the status has been updated as delivered.
              Complete nonsense faced from your courier service no delivery boy number has been shared no calls are been done before delivering the product also stupid answers are given by the call centre executives .Highly don’t recommend your company as delivery partners
              Ecom Express customer support has been notified about the posted complaint.
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                S
                Sarikasam
                from Mumbai, Maharashtra
                Oct 8, 2021
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                Address: Mumbai

                My order number is [protected]. From 29th of September to till date that is 8 th of October 2021 still not received my order because the delivery boy not delivered my order at my home. We call customer care but the customer care team always said that wait for 24 hours and the TL also says wait for 24 hours. Customer care always said that the you are compliant is highlighted but still not received my order. Where is my order. E-com not delivered any customer order please close the shop. Main point is the delivery boy always behaviour with gaalis
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Oct 12, 2021
                Ecom Express Customer Care's response                 Dear Sir/Mam,

                Greetings from Ecom Express

                Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                Regards,
                Team Ecom Express
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                  V
                  Venkatesh Kajuluri
                  Oct 8, 2021
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                  I have a worst experience with this ecom express, even after week of actual delivery time also I didn't get my product, they playing with customer time nd emotions they don't even respond properly, I placed another product from cilory my bad luck and it's again went to ecom express.., this time also they didn't deliver me my product till today, status was always shipment scanned at DC, need to take action on this
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 12, 2021
                  Ecom Express Customer Care's response                   Dear Sir/Mam,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Team Ecom Express
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                    M
                    msmith
                    Oct 8, 2021
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                    On October 6, i got this message from Ecom Express - Ecom Express Executive [protected] PIN: 01322 will deliver your online prepaid shipment AWB [protected] today. Share code --- once package is received. Within two hours i got another message saying - Your AWB 2812... is delivered to ...

                    But the truth is Ecom Express thiruvalla has not delivered my product yet, though the status show its delivered. When the delivery guy called me up to get the code i thought he was near the home. Only after giving the code he said he was calling from the courier center. Within two hours i got the message saying that the product is delivered where as i didn't get the product at all. I called the customer care number, but no use. Its been 3 days and still i haven't received my package. I am totally disappointed with the Ecom Express courier service, Thiruvalla.
                    Ecom Express customer support has been notified about the posted complaint.
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                      B
                      BratatiR
                      from Chennai, Tamil Nadu
                      Oct 8, 2021
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                      Where is the product. I have not received it yet [protected]
                      Ecom Express customer support has been notified about the posted complaint.
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                      Dear Sir,

                      Greetings From Ecom Express.

                      Thank you for writing to us. Pleased be informed that the delivery of the said shipment has been delayed. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same.

                      We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

                      Regards,
                      Team Ecom Express
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                        B
                        Bala Brahma swamy reddy
                        Oct 8, 2021
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                        I ordered men's combo shirts. But i received ladies waste clothes..
                        This is big fraud fraud...
                        I need my money right now..
                        Ecom Express customer support has been notified about the posted complaint.
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                          S
                          Suvarna.Mandala
                          from Asifabad, Andhra Pradesh
                          Oct 8, 2021
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                          Address: Picup boy phn nmbr..(+91 93475 96881)

                          We have ordered a product and we have recieved the wrong product instead of original product so we have requested for return and they have initiated the pickup but the pickup boy said that we have changed the product and he will register a complaint against us...And he is saying that he will not update the status of product as return pickup had completed so that we cannot receive the refund of product...He is calling for no reason and mesaaging in whatsup and trying to talk unnecessary things...
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 09, 2021
                          Ecom Express Customer Care's response                           Dear Suvarna,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Team Ecom Express
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                            S
                            Swara2014
                            Oct 7, 2021
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                            My electronic equipment was not working so company provide replacement. So for pickup ecom express was assigned. When courier boy came he just take away the parcel. He did not ask for invoice. Said, aisa chalta he mam, . I know there is my mistake also. But its courier boy's duty to ask for invoice. How can he pick-up parcel without invoice.
                            Ecom Express customer support has been notified about the posted complaint.
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                            Dear Swara,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
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                              S
                              Sai Aasrita
                              Oct 7, 2021
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                              Address: Ramavarappaadu,Vijayawada, Krishna district

                              Tracking is showing my order reached destination 3 days back.but still not delivered.why it's getting late?When it'll deliver?
                              Ecom Express customer support has been notified about the posted complaint.
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                              Dear Sai,

                              Greetings From Ecom Express.

                              We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                              Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                              Regards,
                              Team Ecom Express
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                                R
                                Rupchandika Das
                                Oct 7, 2021
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                                My parcel with delivery Id [protected] is not delivered
                                Ecom Express customer support has been notified about the posted complaint.
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                                Dear Sir/Mam,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Team Ecom Express
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                                  A
                                  ak4sap
                                  Oct 7, 2021
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                                  Hi,
                                  MY AWB No. is [protected], My shipment is booked on 24th September and it's 7th october neither my product is getting delivered nor i am getting any update.

                                  Ecom Express has very poor service and customer care also.
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 09, 2021
                                  Ecom Express Customer Care's response                                   Dear Sir,

                                  Greetings from Ecom Express!

                                  Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

                                  Regards,
                                  Team Ecom Express
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                                    H
                                    hasan7707
                                    from jaipur, Rajasthan
                                    Oct 7, 2021
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                                    WD shipped drive under RMA [protected] through Ecom Express with tracking Id [protected] on 01st Oct 2021 but at the date of 7 oct 2021 its not showing status and also didn't get the package at my address.
                                    I tried to contact Ecom Express to many number but nothing works also the didn't reply to my mail.
                                    Please help me.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 09, 2021
                                    Ecom Express Customer Care's response                                     Dear Sir,

                                    Greetings From Ecom Express.

                                    We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                                    Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                    Regards,
                                    Team Ecom Express
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                                      L
                                      lito
                                      from Vadodara, Gujarat
                                      Oct 7, 2021
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                                      Address: C203, Shukan the meridians, near Bhawna park, Amitnagar circle, Vadodara

                                      My courier containing transfer certificate of my daughter, tracking number [protected], from ecom express, with name of pradeep Tripathi, was supposed to deliver on 4th of October, but not delivered yet. The customer service shows that it is under investigation. It is a very important document which affects my child's future. My sincere request is to do needful 🙏
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 09, 2021
                                      Ecom Express Customer Care's response                                       Dear Sir,

                                      Greetings from Ecom Express!

                                      Thank you for writing to us. Please be informed that the said shipment is currently untraceable and same is under investigation by our security team for which we need time and once we get a final update. 

                                      Meanwhile you may contact your shopping portal for assistance.

                                      Please accept our sincere apologies for the inconvenience caused in this regards.

                                      Regards,
                                      Team Ecom Express
                                      View replies
                                      It contains a very important document, my daughter's transfer certificate, so whatever the reason, you must have to find it out and deliver to me
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