Ecom Express Complaints & Reviews

Agent cancel my order you I want my order

My product is damage so my money is return

I orded a kurta from messo for my wife as a aniversary gift but they don't delivered my product.and they send me a message in my registered mobile number.when I contacted with this number they don't receive my phone.

Below is the details

Ecom Express Executive [protected] PIN 774100 will deliver your ONLINE order [protected]. Pay Rs 488.0(CASH, UPI, Payment Link). Code to refuse is 539669

WORST EXPERIENCE FACED WITH ECOM EXPRESS.Product has not been delivered and still the status has been updated as delivered.
Complete nonsense faced from your courier service no delivery boy number has been shared no calls are been done before delivering the product also stupid answers are given by the call centre executives .Highly don’t recommend your company as delivery partners

My order number is [protected]. From 29th of September to till date that is 8 th of October 2021 still not received my order because the delivery boy not delivered my order at my home. We call customer care but the customer care team always said that wait for 24 hours and the TL also says wait for 24 hours. Customer care always said that the you are compliant is highlighted but still not received my order. Where is my order. E-com not delivered any customer order please close the shop. Main point is the delivery boy always behaviour with gaalis

I have a worst experience with this ecom express, even after week of actual delivery time also I didn't get my product, they playing with customer time nd emotions they don't even respond properly, I placed another product from cilory my bad luck and it's again went to ecom express.., this time also they didn't deliver me my product till today, status was always shipment scanned at DC, need to take action on this

On October 6, i got this message from Ecom Express - Ecom Express Executive [protected] PIN: 01322 will deliver your online prepaid shipment AWB [protected] today. Share code --- once package is received. Within two hours i got another message saying - Your AWB 2812... is delivered to ...

But the truth is Ecom Express thiruvalla has not delivered my product yet, though the status show its delivered. When the delivery guy called me up to get the code i thought he was near the home. Only after giving the code he said he was calling from the courier center. Within two hours i got the message saying that the product is delivered where as i didn't get the product at all. I called the customer care number, but no use. Its been 3 days and still i haven't received my package. I am totally disappointed with the Ecom Express courier service, Thiruvalla.

Where is the product. I have not received it yet [protected]

I ordered men's combo shirts. But i received ladies waste clothes..
This is big fraud fraud...
I need my money right now..

We have ordered a product and we have recieved the wrong product instead of original product so we have requested for return and they have initiated the pickup but the pickup boy said that we have changed the product and he will register a complaint against us...And he is saying that he will not update the status of product as return pickup had completed so that we cannot receive the refund of product...He is calling for no reason and mesaaging in whatsup and trying to talk unnecessary things...

My electronic equipment was not working so company provide replacement. So for pickup ecom express was assigned. When courier boy came he just take away the parcel. He did not ask for invoice. Said, aisa chalta he mam, . I know there is my mistake also. But its courier boy's duty to ask for invoice. How can he pick-up parcel without invoice.

Tracking is showing my order reached destination 3 days back.but still not delivered.why it's getting late?When it'll deliver?

My parcel with delivery Id [protected] is not delivered

Hi,
MY AWB No. is [protected], My shipment is booked on 24th September and it's 7th october neither my product is getting delivered nor i am getting any update.

Ecom Express has very poor service and customer care also.

WD shipped drive under RMA [protected] through Ecom Express with tracking Id [protected] on 01st Oct 2021 but at the date of 7 oct 2021 its not showing status and also didn't get the package at my address.
I tried to contact Ecom Express to many number but nothing works also the didn't reply to my mail.
Please help me.

My courier containing transfer certificate of my daughter, tracking number [protected], from ecom express, with name of pradeep Tripathi, was supposed to deliver on 4th of October, but not delivered yet. The customer service shows that it is under investigation. It is a very important document which affects my child's future. My sincere request is to do needful 🙏

So i ordered laptop essential . when i tracked my package it showed delivered but package was not delivered to me.i am totally dissapointed its been 2 days and still my package hasnt recieved.

The parcel is with them and they are just not delivering, I have called more than 40times but the CUSTOMER care executives are bloody ### does not know what a request is. I spoke to a bunch of fools NAVEEN, ALISHA, NOOR, MOHAMMED, GURDEEP.
All stupids and useless people at one place.

As I order some cloth from Punjab as the order is already receive the nearest hub and the hub is nearest walkin distance from my home. two times me and father ask that there is a courier in the name of Gurcharan Singh and that's the order/courier number on first time they search but they dined that they unable to find the courier (Tuesday 05th 2021) they said that tomorrow (06th Wednesday 2021) you will receive a courier but nothing happens so today i just went him just go ask the executive that i didn't receive the courier that executive said that this man (Avnesh) is the owner please talk to him so i ask Avnesh sir i didn't receive my package he rudely said i Don't know come tomorrow for the update its means they didn't courier my package at my home address every time i go the hub for just an update. The Hub already received my package on October 1st 2021. But as of know i didn't receive the package so this type of poor service they are giving

[protected]

I have ordered for an Earphone but the product which you have sent me it's not what I have ordered and I submitted the return request its approved your Ecom Pickup Executive came to pick the item but he is not behaving correctly using bad words we are working in an organization we may be in a different location once the person comes to give the item we use to come to the security and collect the order but today he is behaving very badly, using profane language and showed disrespect. This is not acceptable. we are paying what we ordered and the Ecom Executive also getting a salary for his service then he has to do the good service before so many Ecom Executives delivering the product very good manner this guy is horrible.
Please don't send such type of staffs its very hard to work after this.
Please look into the matter.