I am Dulal Das, buyed a product from an e-commerce website and it's shipped through ecom express the website shows that its delivery date was 4th october 2021( AWB No- [protected]). On this day when I contacted with customer care executive, they have told that due to some technical error, delivery not done on 4th, also they have suggested to collected the item from delivery centre. When I went to the delivery centre( according to address given by customer care executive), there is no ecom express office. It's totally fake address. When I complain about the issuse on the same day at evening, the executive told me that your shipment was rescheduled for delivery on 5th october. But today (05/10/2021) when i checked the track status, it showed that "Shipment RTO Lock". I need my ordered product.
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Oct 07, 2021
Ecom Express Customer Care's response Dear Sir/Mam,
Greetings from Ecom Express
Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.
Regards,
Team Ecom Express
Greetings from Ecom Express
Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.
Regards,
Team Ecom Express