Ecom Express Complaints & Reviews

Customer id TSM7844
MAP ID 29080115
TRACKING ID [protected]
ORDER DATE 29/09/21

Your customer care service is pathetic. That is the same case with the delivery office in Hyderabad. They switched off the call when i was following up on the delivery. I was on call with you customer care executive for more than 45 mins and they were not able to solve my query or answer my questions. They just repeat the same info as reading from a manual. When i say the order has reached the delivery center, they say its not, as they do not see that status. See the attached screenshot. They do not take any extra initiative to solve the customer's issue. Its been highly disappointing. I would never recommend you for any further service.
The package is in the delivery center for 5-6 days now. My package was supposed to be delivered on 29th Sep 2021, i didn't receive it still its 3rd October 2021 today, it is in the DC in Hyderabad, my location is also in Hyderabad. Get me my package ASAP.
THERE IS SOMETHING SERIOUSLY WRONG WITH THE DELIVERY CENTER NEAR MY PLACE . RESOLVE THIS.

AWB Number: [protected]Order Number: 2222288_2369678Current Status: At Delivery CenterInformation Request: 20-Sep-2021 21:48

Today I got my parcel, but delivery boy from Ecom express after reaching In my landmark he called and told to come, then I told him to come in front of my house and I told him my location then delivery boy said no I will not come you have to come at landmark. This is the attitude of this delivery boy.

I lose my website customers trust and loyalty only because of ecomexprees express service. I generate 3 times pickup but no pickup boy and call came for pickup and it mention that shipment is not ready.

One of my order have been delivered by 2nd october 2021 ( Morning ) hence confirmed with the customer too. But as per the courier company this order has not been delivered which is totally a lie.

AWB NO. - [protected]

Contact No. - [protected]

I order something on messho but the order doesnot deliver for 2 days

Pathetic service. No, updates on the delivery. I requested for address for self collection of package from their hub but the address shared was in correct. It almost 20 days and still I am struggling to get my package delivered.

Iam not satisfied this product pls return your order and
Refund

AWB Number: [protected]

Order Number:[protected]

Till date not received the product.

AWB : [protected]

Its an online order from amazon

Without even trying your people (Ecom express) in vatakara are just marking it as delivery attempted and executive failed to contact the consignee and in actual i didn't receive any calls /miss call alert from Ecom express executive number.

Shut down your Ecom office in Vatakara or at least replace the staffs in concerned office to serve the customers well.

Still waiting for the Ecom executive to call me.

Hi ecomservice

I ordered from meesho something the deleivery guy behaved very rude to deleiver the product.as we were not available in office where we gave our address as deleivery point we asked to bring to our house which is just near to our office he said this not my work i cannot bring to your house if you want come and get in office .because of people like this the organization name is completely spoiled .i am also working in retail i have never seen such attitude person .please take a proper action for this kind of people

I have mentioned is number below beacause he did not say his name .he came to deleiver meesho product from ecom service on 1.10.2021

[protected]

Thank you

The company has delivered me the wrong product it is not same as I have ordered .

Product from meesho
Seller- kudiyo

Sir I baught a product of 499 rupees. It includes 3 shirts. But packet contains only two shirts. Which are also not match with the products showing during purchase.

My AWB no : [protected]
Order no : 3778368
I am supposed to get the delivery on 27th September 2021 as per Ecom express customer support. Now it's not delivered till now on 1st October 2021

Hi! We’ve shipped 9 order from beawar on 15th September through Shiprocket pannel, till today the shipments are showing pending at the source hub jaipur.
Our customers have canceled the order for very late delivery.
Now we want to take the orders back along with complete shipping & orders value.
Here’s the list of awb number
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Kindly take the required action

My money right back I will you hard action company

Products is wrong

The delivery boy was very rude and he was not kind and polite to the customer. He refused to deliver the item in door step. Worst behaviour ever seen. Need to take action.

This is a long standing issue with the Thalassery, Kerala branch of Ecom express.

The delivery executives fraudulently keep marking parcels as being "out for delivery" but make no attempt to deliver them. They occasionally place calls to the registered mobile number, but when we pick up the phone, it is dead silent without anything being heard. If we try to call back, all we get is hold music, post which the call is cut.

Post this, the executive marks the package as "Consignee requested for future delivery"

Eventually the product gets returned after 5-10 days. This is a repeated issue that has been occurring for over more than a year. This has been reported to customer care multiple times, post which we get the response that our "feedback has been recorded". Post this, there has been no action taken in the last few months that has remediated this situation.