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1.8
Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 93

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P
PreehaV
Sep 18, 2021
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I ordered prints from zoomin and hopefully you remember my previous complaint of the order not being delivered. The status has finally updated and the latest one is RTO. Return to origin
So can you guys deliver my order or its gone?
Tracking ID
[protected]
Order ID
ZO[protected]
AWB Number: [protected]
+2 photos
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    V
    Vikas_G123
    from Gurgaon, Haryana
    Sep 18, 2021
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    Address: Bangalore

    The company not tracking his employee properly,
    cause of courier guy laziness my packet was returned n, Courier guy didn't visit the building just call and tell I will come tomorrow
    AWB No [protected]
    ECOM Express customer care is useless.

    Vikas
    [protected]
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Sep 20, 2021
    Ecom Express Customer Care's response     Dear Vikas,

    Greetings from Ecom Express!

    Please accept our apology for the inconvenience caused due to the non-delivery of your shipment. We shall take up the matter with the concerned team regarding your undelivered shipment and expedite the delivery. The delivery person may coordinate with you before his visit.

    Please revert in case the shipment is undelivered or if you want to cancel.

    Regards,

    Team Ecom Express
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      A
      a m kadam
      from jejuri, Maharashtra
      Sep 18, 2021
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      Address: dhalewadi road, jejuri

      Hello sir, madam
      i am ashish madhav kadam contact no: [protected], [protected]
      i have ordered home theater from udaan ( order no:[protected]p pin 1333
      . ecomexpress executive is asking advance payment for delivery . and threatening me if not done he will send my order back hence that order is very urgent for me if that delivery is not done today for all my losses ecom express is responsible. so i am begging you to complete my order today only and take immediate action against your franchisee in saswad, puradar 412301.
      thank you
      Ecom Express customer support has been notified about the posted complaint.
      View replies
      Dear Ashish,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,

      Team Ecom Express
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        S
        Suma Madhuri
        Sep 18, 2021
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        Address: Ecom express singarayakonda

        I ordered few items in flipkart and it send the items through Ecom express but the agent didn't give my product it was horrible they attempt to out for delivery three times and it automatically cancelled my order. Agent is over smart first time he asked the pin to refuse my order he said that technical issue you need to give the pin and he said I'll definitely gives your order at evening but I didn't get the items
        Ecom Express customer support has been notified about the posted complaint.
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        Dear Suma,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,

        Team Ecom Express
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          P
          Priya Deepti
          from Singrauli, Madhya Pradesh
          Sep 18, 2021
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          I have already returned the product which was bought from Myntra, but the status has not been updated yet at the ecom express. The delivery boy has taken the return but it is not showing in the status, due to which Myntra has refused to refund because Myntra has not received the product yet. This is utter negligence from the side of ecom express. I never expected this from ecom express. Such a fraud company. Resolve the issue asap.
          AWB[protected]
          Order no. - [protected]
          Ecom Express customer support has been notified about the posted complaint.
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            J
            J. S. Jadhav
            Sep 17, 2021
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            It's showing shipment rto locked plz check the problem and fix it 🙏 and you are changing the date several times ...
            Ecom Express customer support has been notified about the posted complaint.
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            Dear Mr. Jadhav,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,

            Team Ecom Express
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              S
              SZA
              from Hyderabad, Telangana
              Sep 17, 2021
              Resolved
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              Resolved

              Hi team,

              I have scheduled a Paytm door step kyc of my PayTm number at home and the timings were 8am - 12pm but no one came nor any call was received from anyone.

              The reference no of my request is 115743.

              The following message was received today in the morning but no one came yet:

              Dear Syed zain a, executive will visit today between 08 AM-12 PM on behalf of PAYTM PAYMENTS BANK. Pls share Ref.No 115743 - Ecom Express

              Please help me with this.
              Regards
              Syed zain
              Sep 18, 2021
              Complaint marked as Resolved 
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Sep 18, 2021
              Ecom Express Customer Care's response               Dear Sir/Mam,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,

              Team Ecom Express
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                A
                Ankur Mallick
                Sep 17, 2021
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                Man, hands down it's the worst delivery service all over India. The delivery boy isn't even calling me to deliver my product, and at the end of the day they are saying delivery unattended due to wrong address, like wtf ? Please deliver my product asap!! There is nothing to delay it !
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Sep 18, 2021
                Ecom Express Customer Care's response                 Dear Ankur,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,

                Team Ecom Express
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                  P
                  Parth Mokashi
                  Sep 17, 2021
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                  Address: YASH ANAND SOCIETY NAUPADA VISHNUNAGAR THANE (W.)

                  My courier is supposed to delivered by today 17 sep. On that day I received msg it was undelivered.but I didn't get the chance to see the delivery boy It never reach to me. It was the wrost service I have seen in my life. I'll assure never preferred ecom express again.
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Parth,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,

                  Team Ecom Express
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                    P
                    PreehaV
                    Sep 16, 2021
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                    Address: Zoomin

                    I ordered something from zoomin and i selected the most late dates yet the order came through a week earlier when no one was there to recieve it. Since a week the order status is showing OFD lock applied. The least you could do is get your courier boys to give me call when you were delivering.
                    Order ID
                    ZO[protected]
                    Tracking ID
                    [protected]
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    The AWB Number: [protected]
                    Reply
                    Dear Preeha,

                    Greetings from Ecom Express!

                    Please accept our apology for the inconvenience caused due to the non-delivery of your shipment. We shall take up the matter with the concerned team regarding your undelivered shipment and expedite the delivery. The delivery person may coordinate with you before his visit.

                    Please revert in case the shipment is undelivered or if you want to cancel.

                    Regards,

                    Team Ecom Express
                    Reply
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                      P
                      Priya Deepti
                      from Singrauli, Madhya Pradesh
                      Sep 15, 2021
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                      I have already returned the product which was ordered from Myntra, but the return has not been accepted yet by the ecom express and the myntra has not got the product, so they aren't refunding the amount in my bank. This is a complete failure from ecom. Myntra is not helping me as they have not got the product and this a fraud from the part of ecom.
                      Resolve this issue asap.
                      RID- [protected]
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Priya,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,

                      Team Ecom Express
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                        D
                        deepmaan
                        from Ludhiana, Punjab
                        Sep 15, 2021
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                        I got my parcel but it had the back cover of the phone but I had ordered shoes so I have to replace it
                        Ecom Express customer support has been notified about the posted complaint.
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                        Dear Deepmaan,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,

                        Team Ecom Express
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                          R
                          Ravi_adv
                          from Surat, Gujarat
                          Sep 15, 2021
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                          My name is Advocate Ravi Choudhary and I am really frustrated from your field delivery team and calling issues the delivery team Mr Ramesh Patel called me this afternoon and was around 800 m away from my home and I was busy somewhere so I said I will call you back in 5 mins but my call couldn't be connected even after several attempts and late in the evening today they have cancelled my delivery and raised issue that I had refused to accept what a pathetic employees do you hire he didn't even called me back 2nd time and raised false issues according to his whims
                          Ecom Express customer support has been notified about the posted complaint.
                          View replies
                          Dear Ravi,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,

                          Team Ecom Express
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                            A
                            Anusha Palli
                            Sep 14, 2021
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                            Address: New colony, Kommonivalasa

                            I have ordered some items from shop on 31st August. From after some days it showed as already delivered to me but I didn't get any products. It was prepaid order
                            Ecom Express customer support has been notified about the posted complaint.
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                            Dear Anusha,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,

                            Team Ecom Express
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                              N
                              Nikita0503
                              Sep 14, 2021
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                              Website: Meesho

                              I ordered some items awb number:([protected]) from Meeso on 2nd September, 2021 and the parcel didn't came to my location and returned automatically and they didn't contact me once .Even their tracking status was showing it is out of delivery and i didn't get my product. I tried calling the ecom customer care number the executive says that it will be delivered within 24 hrs.I tried calling many times and Everytime they say it would be delivered within 24 hrs.but today when I checked the status it shows that my shipment is rto locked.I need my ordered products refund back asap.
                              +6 photos
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 15, 2021
                              Ecom Express Customer Care's response                               Dear Nikita,

                              Greetings from Ecom Express

                              Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                              Regards,

                              Team Ecom Express
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                                M
                                Manu7890
                                Sep 13, 2021
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                                I have ordered a product it shows it will be delivered today but then it asks for another day dilevery boy does not try to contact me i am daily updating my number and address but now it showing ofd protected people will be waiting for there product please deliver as soon as possible my tracking id [protected]-768
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Manu,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,

                                Team Ecom Express
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                                  R
                                  Ramkumar Rapolu
                                  from Hyderabad, Telangana
                                  Sep 13, 2021
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                                  Product was out for delivery on 10 sep 2021 he called and I said address as he is not understanding but he still didn't delivered that product and now it was showing as OFD lock applied, please deliver that product it has important medicines.[protected]
                                  Ecom Express customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Ramkumar,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,

                                  Team Ecom Express
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                                    S
                                    Suknanda Chauhan
                                    Sep 13, 2021
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                                    Address: Ward 62 behind gopal firtu school, naraibodh kusmunda korba

                                    The courier boy behaviour is not good with us. And whenever I order something he returns or cancel that by himself. He don't even make call when he reach.I have ordered a product, it was reached on 10 September and it should be delivered by that day but didn't delivered it. And whenever I make call on the given number and enter the pin it shows incorrect. Please change the courier boy of this area.Thank you
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 15, 2021
                                    Ecom Express Customer Care's response                                     Dear Suknanda,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,

                                    Team Ecom Express
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                                      S
                                      Shru P
                                      Sep 13, 2021
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                                      I ordered clothes on 3rd september 2021, which was supposed to be be delivered on 7th september 2021, but I was not there to get get the delivery so the person said he will come next day for the delievry but till 13th september he has not given the order, and now my package shows RTO locked. and there is no response from them, no call, no help, i dont know what to do next. Either refund my money or deliver the order within 2 days. atleast call.
                                      Ecom Express customer support has been notified about the posted complaint.
                                      View replies
                                      No response yet. This is so pathetic. What is the problem? Why cant you call?
                                      Reply
                                      Dear Shru,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,

                                      Team Ecom Express
                                      Reply
                                      Shru P's [Complaint's author] reply, Sep 16, 2021
                                      AWB : 2801583605
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                                        S
                                        Sharvary13
                                        from Pune, Maharashtra
                                        Sep 12, 2021
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                                        Address: Sanskriti apartment Ravet pradhikaran pune,411035

                                        Ravet pradhikaran
                                        pune, 411035
                                        Maharashtra
                                        Respected site,
                                        [Tracking ID [protected]
                                        Order ID 2126686]
                                        And my order was shipped on 6th september and i didn't recive any call or the shipmemt was not brought to my address and it has been 4 days that my order is in ofd lock.. From last 4 days they are just telling me that my problem will be resolved in 24 hours but no action has been taken yet and i have to get that courier urgently.
                                        Please help me.
                                        Thank you
                                        Ecom Express customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Sir/Mam,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,

                                        Team Ecom Express
                                        Reply
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