Ecom Express Complaints & Reviews

Our order with AWBNumber:[protected]. Is not delivered, but they mentioned undelivered without even informing us.when I communicate to customer service, they provided wearehouse address and we reached there to pick parcel by travelling 30 km.As customer care executive informed, go before 8pm. we reached there by 6.10PM toda. But supervisor said, its closed come tomorrow.such a careless and rude behaviour I never expected.At least that person dont know how to respect customers even we were talking politely.Please consider this and take necessary actions.

Ecom Express customer support has been notified about the posted complaint.

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Sep 14, 2021

Ecom Express Customer Care's response Dear Anu,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to the non-delivery of your shipment. We shall take up the matter with the concerned team and expedite the delivery of your shipment.

Regards,

Team Ecom Express

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Address: Umang House, G-13/49, Phase 2, transport Nagar Lucknow

Dear Concern,

There is very poor service of Eco Express in Lucknow (transport Nagar).

Form last 5 days courier company is not delivering my package sent by WOW company.
Every time they just saying you will receive your packet by today EOD by no one call me till end of the day.

Instead of asking courier buy contact details so that i can guide him way to reach me, but they are not sharing the same. even not sharing office landline no.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 13, 2021

Verified Support

Dear Rakesh,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,

Team Ecom Express

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I have see 3 times messages is coming to deliver but the delivery person is not coming and also not answering any calls and they are doing their personal work

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 13, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Hello team, this is to tell you all that I had ordered a saree for myself from Meesho and the Ecom Express executuve had to deliver the order. But I think the executive is unable to place a call as when he is trying to call me and I receive it, the phone automatically cuts abd if it rings sometimes, it rings for just 1-2sec and then cuts automatically and a message pops up that the executive could not locate the address. Its really frustrating when you wait for your parcel and its shows this type of problem. This has happening since 3 days. Kindly look into the matter and come up with a solution so that no other custoner have to face the problem. Thank you.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2021

Ecom Express Customer Care's response Dear Sanjana,

Greetings from Ecom Express

Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,

Team Ecom Express

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Address: No:32,A/1, Jawahar nagar,7th street, Pudu nagar,Tirumangalam

I didn't receive my parcel yet.But it is showing undelivered.Please deliver it.It is really urgent.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 13, 2021

Verified Support

Dear Nivetha,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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I had paid the amount twice for the same order due to inconsistency in the app.
And they're not refunding the amount even after I have raised complaint on several times.every time they are telling amount will be refundedin 24 hours but it didn't for almost 2 weeks AWB NUMBER[protected]

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satishnava

Sep 10, 2021

Tracking number[protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 13, 2021

Verified Support

Dear Satish,

Greetings From Ecom Express.

We value your urgency and we'll make sure that you receive a satisfactory resolution at the earliest. Kindly allow us some time, we'll be updating you soon.

Regards,

Team Ecom Express

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I, ashok kumar gumansingh want to complain that my shipment with awb no-[protected] was not delivered to me on 08 sept 2021 since i was not available at home. So i contacted the customer service and had scheduled for the shipment on 09 sept 2021 by 1500hrs but now i received a message that the person bering phone no [protected] with pin 2499 is out for delivery.
Now when i contacted him he says he hasn't got my shipment. I don't know what is happening. So today also i will not be able to get the shipment by 1500 hrs. If you can't deliver the shipment by the scheduled time then why do you promise the same. For this reason i have taken one day leave. Who is going to pay for this.

Ecom Express customer support has been notified about the posted complaint.

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Sep 11, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to the non-delivery of your shipment. We shall take up the matter with the concerned team and expedite the delivery of your shipment.

Regards,

Team zcom Express

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Address: Vijayawada

Sir I don't know how ur delivery system works but on sep 2 it showed our of delivery now its showing rto lock. My awb no is [protected]

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Sep 11, 2021

Ecom Express Customer Care's response Dear Ankur,

Greetings from Ecom Express

Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,

Team Ecom Express

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I have ordered product on 23rd Aug 2021. The product is supposed to delivered by ecom express by 29th Aug 2021.I have not received my product till date. Initial it shows that delivery address is wrong while placing my order I have given the exact pincode and checked the availability of the product delivery, then only I have placed my order by giving the correct address. After tried calling the customer care raised multiple compliants on the same and asked me to wait for couple of days each and every time. Now the status showing me as "shipment RTO lock".

Note: After multiple calls to the customer care they confirmed that the product will deliver to the address. Now the status is showing RTO lock.

AWB Number : [protected]

Could you please help me to get my product asap.

Appreciate your support.

Regards,
Gokul

+3 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2021

Ecom Express Customer Care's response Dear Gokul,

Greetings from Ecom Express

Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,

Team Ecom Express

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Address: Kochi, Ernakulam

Website: Jiomart, Reliance fresh

I ordered some products from jiomart on 02/09/2021. Its delivery date is 08/09/2021. But the items were not delivered yet. Its delivery partner is ecom express. I comlained jio mart by emailing them and they assured delivery will happen before end of due date. But there is no further actions from courier service(ecom express).
Following are the details of the products.
1.
Molsi's Royal California Kernels Walnuts 200 g
₹300.00
2.Molsi's Kimia Dates, 1kg ( 500g x 2 )
₹339.00

Order Number
[protected]A
Tracking ID : [protected]
Shipment Number
[protected]J
Invoice number :JS29KARRUVBA22741

Please take further action as soon as possible because the items were food products.

Thank you
Regards.

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Ecom Express customer support has been notified about the posted complaint.

Sep 09, 2021

Updated by Soumya k s Today morning products were arrived at delivery center cochin. But there is no further actions till time

Sep 10, 2021

Updated by Soumya k s I received a message from ecom express that delivery will be attempt today (11/09/2021). But now they text me another message that they are unable to deliver my order and will attempt tomorrow.

Verified Support

Sep 11, 2021

Ecom Express Customer Care's response Dear Soumya,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,

Team Ecom Express

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Address: Kothagudem

The Delivery boy(EXECUTIVE) talking rude with me and he doesn't called me from the morning but telling lie he calls me 4 times. I didn't receive any call from him and he arguing with me speaking with me volgure language (Ecom Express Executive [protected] PIN 23760 will deliver your ONLINE order [protected]. Pay Rs 187.0(CASH, UPI, Payment Link). Code to refuse is 745877) I got this message in the morning. That ### delivery executive PIN no is 23760.
please take immidiate action other wise you people are loose valuable CUSTOMERs. I don't know his name but you people must take an action on him.
Thanks and regards
Suresh Pallikonda

Ecom Express customer support has been notified about the posted complaint.

Sep 08, 2021

Updated by Suresh Pallikonda Respond my complaint

Verified Support

Sep 13, 2021

Ecom Express Customer Care's response Dear Suresh,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,

Team Ecom Express

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My order was supposed to arrive half a month ago...it is stuck in the nearest delivery center for more than 8 days.they wont pickup any of the provided numbers...I tried emailing them many times too...I wanted to ask if I could just pickup my package from there, as they will take too many days to bring it themselves...but never pickup the given phone number

Sep 9, 2021

Complaint marked as Resolved

I just went to pick it up from the nearest delivery center

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2021

Ecom Express Customer Care's response Dear Devika,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Swasthika Sinha

Oct 2, 2021

My order is still not delivered the AWB number is [protected] it is in the nearest delivery center yesterday it suppose to come but the delivery exicutive not even called me it was an exchange order so already I've payed the money please deliver it as fast as possible ... Thank you

Order pickup/delivery - Comment #3902029 - Image #0

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Address: Rahmat nagar near Sr garden function hall, nalgonda, 5-12-754

I would like to express my disappointment from your unsatisfactory level of service. I have expected much more from your prestigious and reputed company of your standard. Unfortunately I can't help but submit this letter of complaint hoping for fast and adequate resolution On 31st of August I ordered pcb books for class 11th and 12th ncert and the expected delivery was 3rd of September . The product was out for delivery but due to some circumstances i could not lift the call at the moment and requested for future delivery. Delivery man told the product will be delivered out by tomorrow .
When I tried to contact the person the next day there was no reply from him and I didn't receive the product yet.
Now whenn I tract the order it is in lock
I hope you agree with me that this is not acceptable. I trust you will deal with this issue and deliver my order as soon as possible

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 9, 2021

Verified Support

Dear Amatul,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Address: C/o Satyanarayana, House no. 11-31, behind Cinepolis

My name is Mallesh Babu and my AWB No is [protected]. On 12 th August 2021 the item which belongs to me has arrived to Ecom express delivery point at Vijayawada. From 28.08.2021 onwards I continuously contact with delivery agent, Vijayawada whenever I received message regarding delivery with Pin number. The delivery agent lift my phone only two times and Stated that the package would be delivered today evening itself. Later, from 4 th of this month onwards I continuously contact with your Ecom express customer care executive regarding delivery issue. They also told me that, they have raised a complaint with high priority and my item will be delivered as early as possible. This process is running continuously since 5 days. But no action taken sofar. My product didn't receive yet. Please take action immediately.

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I was supposed to receive an exchanged pair of earphones from jbl centre via ecom express by 08/18/2021. It hasnt been delivered yet. I got messages saying 'product was undelivered as you were not available' although I haven't been contacted about the same. Now the status is changed as 'Shipment RTO lock' AWB No: [protected]. Could you please resolve this

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 9, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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I was unable to receive first attempt delivery call due to technical issues Since then I have been trying to call ecom people myself to reattempt delivery.But no response from their side and it's being late .

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 9, 2021

Verified Support

Dear Resmi,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Resmi rose's [Complaint's author] reply, Sep 12, 2021

Pls take it seriously and send within 2 or 3 days

Resmi rose's [Complaint's author] reply, Sep 12, 2021

Where should I send the AWB no??

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Address: 8-1-120-1,Indira Nagar ,Dhone, pin 518222.

The order number is [protected] was reached location Dhone but not delivered to customers and customer is available on this number [protected] why not contact please take complaint and solve it.

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Verified Support

Sep 09, 2021

Ecom Express Customer Care's response Dear Sreenivasulu,

Greetings from Ecom Express!

Please accept our apology for the inconvenience caused due to the non-delivery of your shipment. We shall take up the matter with the concerned team regarding your undelivered shipment and expedite the delivery. The delivery person may coordinate with you before his visit.

Please revert in case the shipment is undelivered or if you want to cancel.

Regards,

Team Ecom Express

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Address: Badi Eghu Begusarai

Delivery is soo late .

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 9, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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I have purchased mobile case keychain from zapvi, amount paid more than one week I didn't received any OTP, I have given all the details mail id mobile number communication address.
Due to OTP product not delivered to me.
Tracking id [protected]
Order id 3889588
I have given all my proof what I can do further if OTP not received.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 9, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Address: Ecom Express Kamothe

AWB-[protected]
My parcel from H&M was to get delivered on the 1st September but no calls were made to me while attempting delivery. This happened on 2nd and 3rd September, 2021 as well. Today I check the status of my parcel and it says RTO locked. I even called the Ecom Express Customer Care guys 2 days ago about picking up the parcel myself but they were not helpful at all nor did they provide any solutions.
Please tell me how I can get this parcel, really looking forward to it.

Ecom Express customer support has been notified about the posted complaint.

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Sep 09, 2021

Ecom Express Customer Care's response Dear Shubhika,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,

Team Ecom Express

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 94

Not delivered -Irresponsible behaviour of supervisor at delivery store

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Awb 8907079206

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Delivery person is doing their personal work

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Delivery Address Problem

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Parcel not yet received

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Amount Refund issue

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Not delivering at proper timings

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Delivery status showing rto lock

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ECOM Express - Product Delivery

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No response from courier service

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I'm complaining about delivery boy(EXECUTIVE)

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Order pickup/delivery

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Pcb books class 11th 12th didn't receive yet

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After completion of 28 days delivery has no done

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JBL earphone not delivered

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I didn't receive my parcel yett

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Order was not delivered

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Delivery partner miss behave talking with delivery

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Mobile case cover keychain from zapvi

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No delivery attempts were made and now it says shipment RTO locked

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