Ecom Express Complaints & Reviews

Address: New colony, Kommonivalasa

I have ordered some items from shop on 31st August. From after some days it showed as already delivered to me but I didn't get any products. It was prepaid order

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 16, 2021

Verified Support

Dear Anusha,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Website: Meesho

I ordered some items awb number:([protected]) from Meeso on 2nd September, 2021 and the parcel didn't came to my location and returned automatically and they didn't contact me once .Even their tracking status was showing it is out of delivery and i didn't get my product. I tried calling the ecom customer care number the executive says that it will be delivered within 24 hrs.I tried calling many times and Everytime they say it would be delivered within 24 hrs.but today when I checked the status it shows that my shipment is rto locked.I need my ordered products refund back asap.

Ecom Express customer support has been notified about the posted complaint.

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Sep 15, 2021

Ecom Express Customer Care's response Dear Nikita,

Greetings from Ecom Express

Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,

Team Ecom Express

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I have ordered a product it shows it will be delivered today but then it asks for another day dilevery boy does not try to contact me i am daily updating my number and address but now it showing ofd protected people will be waiting for there product please deliver as soon as possible my tracking id [protected]-768

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 15, 2021

Verified Support

Dear Manu,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Product was out for delivery on 10 sep 2021 he called and I said address as he is not understanding but he still didn't delivered that product and now it was showing as OFD lock applied, please deliver that product it has important medicines.[protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 15, 2021

Verified Support

Dear Ramkumar,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Address: Ward 62 behind gopal firtu school, naraibodh kusmunda korba

The courier boy behaviour is not good with us. And whenever I order something he returns or cancel that by himself. He don't even make call when he reach.I have ordered a product, it was reached on 10 September and it should be delivered by that day but didn't delivered it. And whenever I make call on the given number and enter the pin it shows incorrect. Please change the courier boy of this area.Thank you

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2021

Ecom Express Customer Care's response Dear Suknanda,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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I ordered clothes on 3rd september 2021, which was supposed to be be delivered on 7th september 2021, but I was not there to get get the delivery so the person said he will come next day for the delievry but till 13th september he has not given the order, and now my package shows RTO locked. and there is no response from them, no call, no help, i dont know what to do next. Either refund my money or deliver the order within 2 days. atleast call.

Ecom Express customer support has been notified about the posted complaint.

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Shru P

Sep 14, 2021

No response yet. This is so pathetic. What is the problem? Why cant you call?

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 15, 2021

Verified Support

Dear Shru,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Shru P's [Complaint's author] reply, Sep 16, 2021

AWB : 2801583605

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Address: Sanskriti apartment Ravet pradhikaran pune,411035

Ravet pradhikaran
pune, 411035
Maharashtra
Respected site,
[Tracking ID [protected]
Order ID 2126686]
And my order was shipped on 6th september and i didn't recive any call or the shipmemt was not brought to my address and it has been 4 days that my order is in ofd lock.. From last 4 days they are just telling me that my problem will be resolved in 24 hours but no action has been taken yet and i have to get that courier urgently.
Please help me.
Thank you

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 14, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Address: Bhimavaram

Delivery boy was worsted behaviour and asked for pickup product at delivery hub but not delivered product very bad behaviour
Ecom Express pre-paid shipment [protected] today.
Name Namana Giri
Please resolve this

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 14, 2021

Verified Support

Dear Namanaajay,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Our order with AWBNumber:[protected]. Is not delivered, but they mentioned undelivered without even informing us.when I communicate to customer service, they provided wearehouse address and we reached there to pick parcel by travelling 30 km.As customer care executive informed, go before 8pm. we reached there by 6.10PM toda. But supervisor said, its closed come tomorrow.such a careless and rude behaviour I never expected.At least that person dont know how to respect customers even we were talking politely.Please consider this and take necessary actions.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2021

Ecom Express Customer Care's response Dear Anu,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to the non-delivery of your shipment. We shall take up the matter with the concerned team and expedite the delivery of your shipment.

Regards,

Team Ecom Express

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Address: Umang House, G-13/49, Phase 2, transport Nagar Lucknow

Dear Concern,

There is very poor service of Eco Express in Lucknow (transport Nagar).

Form last 5 days courier company is not delivering my package sent by WOW company.
Every time they just saying you will receive your packet by today EOD by no one call me till end of the day.

Instead of asking courier buy contact details so that i can guide him way to reach me, but they are not sharing the same. even not sharing office landline no.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 13, 2021

Verified Support

Dear Rakesh,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,

Team Ecom Express

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I have see 3 times messages is coming to deliver but the delivery person is not coming and also not answering any calls and they are doing their personal work

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 13, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Hello team, this is to tell you all that I had ordered a saree for myself from Meesho and the Ecom Express executuve had to deliver the order. But I think the executive is unable to place a call as when he is trying to call me and I receive it, the phone automatically cuts abd if it rings sometimes, it rings for just 1-2sec and then cuts automatically and a message pops up that the executive could not locate the address. Its really frustrating when you wait for your parcel and its shows this type of problem. This has happening since 3 days. Kindly look into the matter and come up with a solution so that no other custoner have to face the problem. Thank you.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2021

Ecom Express Customer Care's response Dear Sanjana,

Greetings from Ecom Express

Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,

Team Ecom Express

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Address: No:32,A/1, Jawahar nagar,7th street, Pudu nagar,Tirumangalam

I didn't receive my parcel yet.But it is showing undelivered.Please deliver it.It is really urgent.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 13, 2021

Verified Support

Dear Nivetha,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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I had paid the amount twice for the same order due to inconsistency in the app.
And they're not refunding the amount even after I have raised complaint on several times.every time they are telling amount will be refundedin 24 hours but it didn't for almost 2 weeks AWB NUMBER[protected]

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satishnava

Sep 10, 2021

Tracking number[protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 13, 2021

Verified Support

Dear Satish,

Greetings From Ecom Express.

We value your urgency and we'll make sure that you receive a satisfactory resolution at the earliest. Kindly allow us some time, we'll be updating you soon.

Regards,

Team Ecom Express

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I, ashok kumar gumansingh want to complain that my shipment with awb no-[protected] was not delivered to me on 08 sept 2021 since i was not available at home. So i contacted the customer service and had scheduled for the shipment on 09 sept 2021 by 1500hrs but now i received a message that the person bering phone no [protected] with pin 2499 is out for delivery.
Now when i contacted him he says he hasn't got my shipment. I don't know what is happening. So today also i will not be able to get the shipment by 1500 hrs. If you can't deliver the shipment by the scheduled time then why do you promise the same. For this reason i have taken one day leave. Who is going to pay for this.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to the non-delivery of your shipment. We shall take up the matter with the concerned team and expedite the delivery of your shipment.

Regards,

Team zcom Express

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Address: Vijayawada

Sir I don't know how ur delivery system works but on sep 2 it showed our of delivery now its showing rto lock. My awb no is [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2021

Ecom Express Customer Care's response Dear Ankur,

Greetings from Ecom Express

Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,

Team Ecom Express

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I have ordered product on 23rd Aug 2021. The product is supposed to delivered by ecom express by 29th Aug 2021.I have not received my product till date. Initial it shows that delivery address is wrong while placing my order I have given the exact pincode and checked the availability of the product delivery, then only I have placed my order by giving the correct address. After tried calling the customer care raised multiple compliants on the same and asked me to wait for couple of days each and every time. Now the status showing me as "shipment RTO lock".

Note: After multiple calls to the customer care they confirmed that the product will deliver to the address. Now the status is showing RTO lock.

AWB Number : [protected]

Could you please help me to get my product asap.

Appreciate your support.

Regards,
Gokul

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2021

Ecom Express Customer Care's response Dear Gokul,

Greetings from Ecom Express

Please accept our apology for the inconvenience caused and your mentioned shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,

Team Ecom Express

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Address: Kochi, Ernakulam

Website: Jiomart, Reliance fresh

I ordered some products from jiomart on 02/09/2021. Its delivery date is 08/09/2021. But the items were not delivered yet. Its delivery partner is ecom express. I comlained jio mart by emailing them and they assured delivery will happen before end of due date. But there is no further actions from courier service(ecom express).
Following are the details of the products.
1.
Molsi's Royal California Kernels Walnuts 200 g
₹300.00
2.Molsi's Kimia Dates, 1kg ( 500g x 2 )
₹339.00

Order Number
[protected]A
Tracking ID : [protected]
Shipment Number
[protected]J
Invoice number :JS29KARRUVBA22741

Please take further action as soon as possible because the items were food products.

Thank you
Regards.

Ecom Express customer support has been notified about the posted complaint.

Sep 09, 2021

Updated by Soumya k s Today morning products were arrived at delivery center cochin. But there is no further actions till time

Sep 10, 2021

Updated by Soumya k s I received a message from ecom express that delivery will be attempt today (11/09/2021). But now they text me another message that they are unable to deliver my order and will attempt tomorrow.

Verified Support

Sep 11, 2021

Ecom Express Customer Care's response Dear Soumya,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,

Team Ecom Express

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Address: Kothagudem

The Delivery boy(EXECUTIVE) talking rude with me and he doesn't called me from the morning but telling lie he calls me 4 times. I didn't receive any call from him and he arguing with me speaking with me volgure language (Ecom Express Executive [protected] PIN 23760 will deliver your ONLINE order [protected]. Pay Rs 187.0(CASH, UPI, Payment Link). Code to refuse is 745877) I got this message in the morning. That ### delivery executive PIN no is 23760.
please take immidiate action other wise you people are loose valuable CUSTOMERs. I don't know his name but you people must take an action on him.
Thanks and regards
Suresh Pallikonda

Ecom Express customer support has been notified about the posted complaint.

Sep 08, 2021

Updated by Suresh Pallikonda Respond my complaint

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Sep 13, 2021

Ecom Express Customer Care's response Dear Suresh,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,

Team Ecom Express

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My order was supposed to arrive half a month ago...it is stuck in the nearest delivery center for more than 8 days.they wont pickup any of the provided numbers...I tried emailing them many times too...I wanted to ask if I could just pickup my package from there, as they will take too many days to bring it themselves...but never pickup the given phone number

Sep 9, 2021

Complaint marked as Resolved

I just went to pick it up from the nearest delivery center

Ecom Express customer support has been notified about the posted complaint.

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Sep 09, 2021

Ecom Express Customer Care's response Dear Devika,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,

Team Ecom Express

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Swasthika Sinha

Oct 2, 2021

My order is still not delivered the AWB number is [protected] it is in the nearest delivery center yesterday it suppose to come but the delivery exicutive not even called me it was an exchange order so already I've payed the money please deliver it as fast as possible ... Thank you

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 94

About undelivered product

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Rto locked in shipment

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Irresponsibility

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Product not delivered off lock applied

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I'm complaining about the courier boy. His behaviour is not not well

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Order not delivered and no response

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Fail to delivery my shipment

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Delivery boy was worsted behaviour and asked for pickup product at delivery hub

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Not delivered -Irresponsible behaviour of supervisor at delivery store

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Awb 8907079206

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Delivery person is doing their personal work

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Delivery Address Problem

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Parcel not yet received

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Amount Refund issue

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Not delivering at proper timings

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Delivery status showing rto lock

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ECOM Express - Product Delivery

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No response from courier service

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I'm complaining about delivery boy(EXECUTIVE)

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Order pickup/delivery

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