It was more than 10 days that the product reached the final delivery center and even then they are not being delivered. 3 deliveries in total
1) Have tried to reach their customer care center, They are saying some internal issue and the product will be delivered in 24 to 48 hours.
2) Have reached out to final delivery center to collect the parcel my self.without any help, They simply said that there are 1800 deliveries pending at this specific center and there were not delivery persons to deliver the products.
3) Customer care are just saying that they cannot help us but they will raise a complaint.
4) Sent complaints via queries to them from their tracking site multiple times without any response.
ECOM Express seems to be broken down.
Ecom Express customer support has been notified about the posted complaint.
Sep 06, 2021
Updated by Santhosh_Yeddla [protected] - Sitting in final delivery center from 26th
[protected] - wrong update saying tried delivery once but none has tried
[protected] - sitting in final delivery center from 26th
Verified Support
Sep 07, 2021
Ecom Express Customer Care's response Dear Sir/Mam,
Greetings from Ecom Express!
Thank you for writing to us. Please accept our apology for the inconvenience caused due to the non-delivery of your shipment. We shall take up the matter with the concerned team and expedite the delivery of your shipment.
Regards,
Team Ecom Express
Sep 07, 2021
Updated by Santhosh_Yeddla As i can see from other sites, It seems to be a very normal behaviour and it was reported many times from many customers.
Here is one 4 years back
https://www.desidime.com/discussions/need-help-how-to-deal-with-ecom-express-courier
Sep 07, 2021
Updated by Santhosh_Yeddla I am not sure whether you will be able to help it out, As i have already raised closed to 10 complaints by calling your customer care 5 to 6 times and then writing to your query box from your site. All the while your customer care says the following
" We are sorry that it was delayed. It will be delivered in 24 to 48hrs. when asked for complaint tracking they convey that it is the tracking number itself. One of the order was marked status as "Shipment RTO Lock" even without trying a delivery attempt.
As i can see from other complaints too this seems to be normal and this is how your delivery system works when you have some issues, Forcing the customer to go through all these trobules.
Lesson learnt: next time onwards i will make sure to contact the seller well in advance and will place an order only when i get a reposne that it will not be shipped throguh "ECOM Express"
Sep 09, 2021
Updated by Santhosh_Yeddla ECOM Express Customer Care : Do you have any update on this? It is almost 3 days now.
Sep 12, 2021
Updated by Santhosh_Yeddla ECOM Ecpress : FYI, One of the order instead of trying delivery attempt they are changing the status daily to RTO lock and revoked. Even when i am trying to collect the order at your delivery center they are not delivering the same. its been more than 3 weeks now it had reached the final delivery center ... all 3 orders
Sep 17, 2021
Updated by Santhosh_Yeddla ECOM Express" Status update as you havent done anything till date on the three orders
1) [protected] :Wrong updates, Havent even tried delivery even once now status updated to Returned
2)[protected]: Without even trying for delivery placed it as SHIPMENT RTO Locked
3)[protected] : Without even trying for delivery placed it as SHIPMENT RTO Locked
I can see there is no point in your customer care center nor even raising this complaints... You people are really the worst delivery service partners i have ever seen, Even after multiple complaints, Follow up there isnt anything which you have done.
Sep 20, 2021
Updated by Santhosh_Yeddla ECOM Express, AJIO : without even delivery attempt another delivery was marked as returned :[protected]
Great going guys
Finally left over from the last one. I know in a day or two even that will have the same status.
Sep 23, 2021
Updated by Santhosh_Yeddla ECOM Express: As expected final delivery also got returned, The worst courier serviced with world class ### support.
" We are sorry that it was delayed. It will be delivered in 24 to 48hrs. when asked for complaint tracking they convey that it is the tracking number itself. One of the order was marked status as "Shipment RTO Lock" even without trying a delivery attempt.
As i can see from other complaints too this seems to be normal and this is how your delivery system works when you have some issues, Forcing the customer to go through all these trobules.
Lesson learnt: next time onwards i will make sure to contact the seller well in advance and will place an order only when i get a reposne that it will not be shipped throguh "ECOM Express"