[Resolved] Ecom Express — Making fool of the customers (consignee not available )

souravsagar

from Delhi, Delhi

Address:

Bangalore, Karnataka

Hi,
I am expecting a consignment from snapdeal.

Ecom express
Air waybill no.:[protected]
Order no.: pi[protected]

Fake status update

After comparing delivery time on many online shop i bought a laptop from snapdeal. Because i wanted it urgently. It suppose to reach me by 24th of feb. Snapdeal has done their part very promptly. I have been tracking the consignment on the ecom express site. It reached bangalore before 24th and it was out for delivery on 24th morning. Ecom express office is just 3 km away from my house.

But till now i havent received the consignment. Everyday they are updating the status as "consignee not available".

While i am available in my home for the compete whole day since i am working from home and we are 4 members in the house. Yesterday (25th feb) i received a call from the delivery guy asking for the exact location. He was not able to even read the address properly.

I asked him by when he will reach here. Very rudely he gave an impression that when ever he like to come he will.

It is loud and clear that they are logging incorrect status into their system and making fool of the customers.

Thanks for the 3rd grade service
Sourav sagar

Was this information helpful?

No (2)

Yes (11)

Aug 13, 2020

Complaint marked as Resolved

Related Ecom Express reviews

View all 6399 Ecom Express Reviews

Comments

mrpatelsgr

from Kumta, Karnataka

Same here guys 3rd class service by ecom. I request all e-commerce sites not to tie up with ecom.

Dats

from Noida, Uttar Pradesh

Worst courier company in india. They steal products packed inside specially at noida office. I have been a victim thrice. They give you empty packets filled with stones inside and insist you to accept it. We will never do business with them and suggest the same to everyone.
Be careful

vikasch

from Mumbai, Maharashtra

..OMG its like you are telling my story dear, I had the same experience the Ecom Express, I tried to call them several time but there was no proper response(call not picked) and 17 days they said your order has been RTO and each and every time they updated there status "customer not at office" but never called me.. I don't know company like PUMA(in my case) giving a bad impression by using such courier service...
some how I got a cell number of delivery boy and when I contacted him he said I am on leave. I'll join after 5 days but after 17th day of my order they updated RTO(return to origin)..
…there must be an option for RIGHT TO REJECT for rating...

such a pathetic service...

Ecom Express Customer Care's response, Jun 19, 2018

Verified Support

Dear Vikash,

Greetings from Ecom Express!

We regret for the inconvenience caused regards to the delay in delivery. Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8046800204 for further assistance.

Regards,
Ecom Express Team

Alex Mercer

from Jaipur, Rajasthan

Same with me.

Take their numbers and harass them. stupid ### holes acting like kings when they dont even have food on plate. The most annoying thing in the world when a person acts smart ### when he doesnt have food to eat.

Sneha Kinkar

from Pune, Maharashtra

Simply in one work *worst courier* service.

Raakesh Sundesha

from Nashik, Maharashtra

My shipment awb no.[protected] refused by self ecom express without contant customer. Customer don't know that his shpment already cancellled by ecom expess and one massage come from ecom express that customer resfuse shipppemt. This ecom behavior with customer is very worst and this show that ecom is how much sincere with customer. Very Bad service...