Ecom Express — my pickup is scheduled every other day

Ecom Express — my pickup is scheduled every other day

M Motihati from Bengaluru, Karnataka

I placed an order from myntra.in myntra site it is showing that it has been shipped by ecom express and tgey have provided the awb number to track also. But when i try to track with the awb number it is showing pickup is rescheduled since 6 days. When i asked myntra they told that the order is shipped but when i contacted ecom express they told they haven't received the order to be shipped. I am stuck. What am i to do now? Awb number is [protected] +2 photos Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint. Verified Support Dec 30, 2019 Ecom Express Customer Care's response Dear Sir/Mam, Greetings from ECOM Express We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. Request you to kindly allow 24-48 hrs. for the system update. You can also contact your shopping portal for further assistance. Regards, Team ECOM Express
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Comments

Aniket@Kumar

from Gurgaon, Haryana

I ordered my product on 22nd December . My order information has been received on 25th dec but from that day it gets rescheduled everyday and nothing happens till date . I want that product before 2nd jan because afterwards i will not be in city.
Awb : [protected]

Ecom Express Customer Care's response, Dec 31, 2019

Verified Support

Dear Sir/Mam,

Greetings from ECOM Express

We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. Request you to kindly allow 24-48 hrs. for the system update. You can also contact your shopping portal for further assistance.

Regards,
Team ECOM Express

dsaloni

I had ordered clothes from MYNTRA.com they shipped it through ecom express AWB no [protected], on tracking the order it says that PICKUP HAS BEEN RESCHEDULED continuously for 3 days.
Screenshot of the tracking page attached below.

Ecom Express Customer Care's response, Jan 4, 2020

Verified Support

Dear Sir,

Greetings From ECOM Express.

With reference to your query regarding the AWB number 8569233698, as per our records the said shipment has been delivered on 29th December at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express

dipali pandya

from Jalalpur, Gujarat

I have received a message from ecom express 21 december your order is delivered successfully but yet I didn't get my order or package. Product awb no. [protected]
I had already done a complaint on customer care but still I didn't get any response about that.

Ecom Express Customer Care's response, Jan 4, 2020

Verified Support

Dear Mam,

Greetings from ECOM Express

We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest. Meanwhile, please email us your contact number at customercare@ecomexpress.in.

Regards,
Team ECOM Express

Ecom Express Customer Care's response, Jan 7, 2020

Verified Support

Dear Mam,

Greetings From ECOM Express.

With reference to your query regarding the AWB number 8579620528, as per our records the said shipment has been delivered on 6th january at the registered address and you have confirmed the same.

Regards,
Team ECOM Express

YaShu PanDat

from New Delhi, Delhi

I buy a clone rs 10500 . That is not starting. And already opened i want to return this order to seller pls catch this product at my doorstep
Please take this product as u gave at my doorstep and refund my money .
Pls sout out this positively. my number Is [protected]. Respond to my complaint please
Thank you!